2014-15 RM Handbook
2014-15 RM Handbook
2014-2015
Table of Contents
Defining Emergenciesp.2
F.A.S.T. ..p.3
Medical Emergencies.p.5
First Aid Kit and AED Locations.p.7
Biohazard Materialsp.7
Employee Injuriesp.8
Serious Incident Protocol....p.9
Severe Weatherp.10
Lockdown Procedures.....p.13
Power Failure (non-weather related).....p.16
Fire....p.17
Van Driving..p.19
Missing Person(s).....p.22
Bomb Threat....p.23
Documentationp.25
Appendices
A. Injury Emergency staff rolesp.26
B. Evacuation procedures of RWC Outdoor facilities-Severe weather related..p.32
C. Internal and external lockdown area specific roles and safe roomsp.35
D. Evacuation Staff Assignments and Mapsp.39
Defining Emergencies
An emergency is defined as any sudden event or situation that is beyond the control of the workforce, or an event
that is considered to be hazardous to employees, patrons, or the environment (i.e. fire, explosion, gas release, etc.).
All RWC employees have the duty to attend to any situation in which a patron is injured. Employees must not
abandon a situation once care is initiated. Before initiating care, informed consent from the victim must be received
unless the victim is unconscious. In addition, all incidents and injuries are to be kept confidential and should not be
discussed with others; only proper officials, medical personnel or those employees assisting you in the treatment of
the victim. Safety is part of the values priority of the Recreation and Wellness Center and all employees must
enforce procedures at all times.
The objectives of emergency response are:
1. To prevent or minimize impact on human health and safety of the community.
2. To prevent or minimize property loss equipment damage and interruption of RWC operations.
3. To comply with federal, state, local and university regulations.
4. To assure proficiency of personnel assigned to emergency control.
5. To communicate accurate information to the public.
6. To develop consistency between internal and external emergency response procedures.
F.A.S.T. Response
As RWC employees we can never be too prepared for an injury or emergency. Students and members trust us to be
prepared for anything that could happen within the facility. It is important to always be on the lookout for a
potentially dangerous situation when on duty. As RWC staff you have to act as a first responder when called upon
and constantly be ready to take that course of action should an emergency situation come up. This procedure is
designed to get you to acting as a first responder quickly while beginning to putting the emergency action plan in
motion
In case of an emergency always act
Medical Emergencies
Emergency Medical Services
The emergency medical services (EMS) system is a network of medical personnel that provides emergency care to
victims of injury or sudden illness. RWC employees must work closely with EMS in providing critical care for ill or
injured patrons.
Contacting Emergency Medical Services
When in doubt, refer out! However EMS should always be contacted for the following scenarios:
***It is important to remember that if a friend or guardian is not available DO NOT TRANSPORT ILL OR
INJURED PATRONS TO THE HOSPITAL OR STUDENT HEALTH CENTER IN YOUR VEHICLE OR RWC
GATORS/VANS. If a patron in unable to get additional medical attention, EMS needs to be contacted***
Emergency Medical Services can be reached via dialing 9-1-1 from a campus phone.
When contacting EMS from a campus or cellular phone, give the dispatcher the following information:
1.
Your name and telephone number, in case you get disconnected and the dispatcher needs to
call
2.
a.
b.
c.
d.
3.
a.
b.
c.
d.
4.
The EXACT location where EMS personnel should meet staff. For example:
Recreation and Wellness Center is also known as building 88
Leisure Pool aka building 118
RWC at Knights Plaza aka building 137
RWC Park
i.
Pavilion 317
ii.
Restrooms 320
iii.
Maintenance Building 321
For medical emergencies, you should give the dispatcher the following information:
Is the ill or injured person unconscious and/or not breathing?
How old is the injured participant(s)?
The care that is being provided. Is CPR in progress?
Have staff members used an AED or do they plan to use one?
Never hang up on the 911 dispatcher. Let them hang up first. If the dispatcher gives you
information or advice for treating the injured participant, pass that information on to the person who is
providing care.
1.
2.
3.
First responder should provide appropriate care and remain with the victim to notify emergency personnel
of changes in the victims state and should provide any information needed to emergency personnel if they
are present.
The on-site supervisor should instruct a staff member to put on the emergency reflective vest, and then
direct emergency personnel to the location of the emergency.
After the situation has been stabilized, an Incident or an Injury and Illness Report should be completed by
the highest ranking staff member responding to the emergency.
The on-site supervisor should call the Athletic Training/Risk Management Coordinator to inform them
of the situation. Include the following details:
Biohazard Disposal
In case of exposure to blood or other bodily fluids (vomit, urine) follow these steps to protect yourself and others
from disease transmission:
1. Always use personal protective equipment (gloves, CPR mask) if cleaning up or exposed to blood or
other body fluids.
2. Contact Custodial staff via radio to assist with clean-up of any blood and or body fluids.
3. Proper disposal of soiled materials is in a red biohazard container. If a biohazard container is not
readily available, dispose of materials in a plastic bag. Seal or tie the plastic bag and transport it to a
biohazard container as soon as possible.
4. When biohazard containers need to be emptied, contact the Senior Custodial Supervisor to schedule
removal of biohazard materials.
Locations of Biohazard Bins
Athletic Training Room (105)
RWC Park (bldg. 320)
Employee Injuries
Employees sustaining a job related injury must follow current procedures:
Injured employees must notify their supervisor immediately when sustaining a work related injury
Injured employees must complete a First Report of Injury regardless of whether they seek medical
treatment. If medical attention is necessary, an employee should obtain an "authorization" form. Forms are
available on the UCF Human resources website http://hr.ucf.edu/current-employees/complianceinformation/workers-compensation-2/
The employees supervisor must contact AmeriSys at 1-800-455-2079 to file a claim.
A triage nurse will be assigned to the employee and they will inform the injured employee of where to seek
medical attention
In a medical emergency, an injured employee must be transported to the nearest medical facility through
emergency medical services. AmeriSys will also provide case management to injured employees.
The Medical Case Manager will assist injured employees and their primary care physician in scheduling all of the
health care needs relating to the work related injury. Their expertise will allow them to assist with any problems or
questions employees may encounter during treatment.
Employees in doubt about where to go for treatment should call a medical case manager at 1-800-455-2079.
The policy of the UCF Recreation and Wellness Center with regards to a patron who has sustained a
serious/catastrophic injury shall be as follows:
1.
The UCF RWC Emergency Action Plan with regards to injuries will be followed. Once the EAP has been
enacted, The Athletic Training Coordinator or Graduate Assistant for Athletic Training (or highest level
staff member if away from campus) will accompany the injured patron to the medical facility if EMS will
allow them to ride along in the EMS vehicle.
a. If the Athletic Training Coordinator or Graduate Assistant for Athletic Training is not on shift at
the time, a Building Manager will enact the EMS Emergency Action Plan and then notify the
Athletic Training Coordinator who will then immediately enact this plan.
b. If the incident occurs while away from campus, the highest level staff person will contact
the Athletic Training Coordinator who will then immediately enact this plan.
2.
In the absence of the Director, the Associate Director of Programs will serve as the primary contact and
administrator of this plan
3.
Once the patrons family/next of kin has been notified of the emergency situation, the Director of the
Recreation and Wellness Center or their designee, in consultation with UCF News and Information, may
make a statement concerning the injured patron to be released to the press/media.
a. Anyone besides the aforementioned personnel should refer calls from media to the Director of the
Recreation and Wellness Center, which will determine the most appropriate way to respond. In
the event that the Director or their designee cannot be reached, UCF News and Information office
may be contacted at 407-823-5300 for assistance in responding to the media requests.
b. The Director of the Recreation and Wellness Center will work with the Marketing staff of the
RWC to have any official statement or news releases posted to the Recreation and Wellness Center
website as soon as possible after they become available.
4.
As soon as responsibly possible the Associate Director of Programs will be responsible for assembling the
RWC student employees for a briefing on the emergency situation.
Severe Weather
Severe weather may consist of thunderstorms and other disturbances including accompanying winds and gusts,
micro bursts, tornados, hail, heavy rainfall (flooding) as well as lightning. Once the Department of Environmental
Health and Safety has notified the university to secure surrounding areas, the Severe Weather Operating Procedure
will go into effect for specific areas overseen by the Recreation and Wellness Center. Please refer to this protocol
for additional instructions regarding securing various facilities in preparation for approaching storms.
Severe Weather Protocol Activation
Due to the rapid nature of severe weather events, the university may not be able to alert the campus in a timely
manner; therefore, the Severe Weather Protocol may be activated in any of the following ways:
The RWC Weather Alert Radio (located at the Member Services Desk)
UCF Alert
o Outdoor Siren System
o E-mail
o SMS Text Message
o Reverse 9-1-1
UCF Police Department
UCF Environmental Health and Safety
RWC Weather Alert Radio
In the event the National Weather Service (NWS) has issued a tornado warning or other life-threatening weather
alert for Orange County, the RWC Weather Alert Radio (located at the Member Services Desk) will sound and
detail the specific alert being issued.
When the Weather Alert Radio sounds, the Member Services Attendant should immediately alert the Building
Manager. It is then the responsibility of the Building Manger to listen to the alert message, investigate the status of
the alert, and activate the Severe Weather Protocol if necessary. While investigating, the following information
sources should be referenced:
TV - Central Florida News 13 (Bright house Channel 13)
National Weather Service www.nws.noaa.gov
The Weather Channel www.weather.com
UCF Homepage www.ucf.edu
If the cause of alert is a TORNADO WARNING or other life-threatening weather alert likely to impact the UCF
area, the Building Manager should immediately implement the Severe Weather Shelter Procedure.
Severe Weather Operating Procedure (Indoors)
The Severe Weather Operating Procedure should be immediately implemented once the Building Manager and / or
appropriate Professional Staff members deem necessary:
1.
Upon notification or recognition of Severe Weather in the area, the Building Manager will consult with the
Facility and Aquatics Coordinator to make the decision regarding putting the shelter procedure in place.
2.
Once the decision has been made to put the plan into effect, Using the radios, the Building Manager should
alert all staff:
a. Channel 1: 801 to All Areas: Please implement the severe weather shelter procedure. (3 times)
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b.
c.
Channel 2: 801 to All Areas: Please implement the severe weather shelter procedure and turn to
Channel 1 for monitoring (3 times)
Building Manager will confirm with the Wellness Center, that they are aware of the impending
situation.
3.
Using the RWC PA System, the Building Manger should make the following announcement:
a. Attention Members and Guests, due to severe weather conditions, please calmly proceed to the
MAC gym. (3 times)
4.
All staff should immediately cease activity and direct patrons in their areas of responsibility to the
appropriate first floor severe weather shelter locations:
o MAC Gym
Overflow area:
o Hallway between MAC gym and RWC courts 1-4
5.
Staff should notify the Building manager via radio once their areas are clear of patrons.
6.
Staff should instruct patrons to remain calm and if necessary, sit facing the wall with their heads down,
knees up, and arms protecting their heads and bodies.
7.
If no potentially dangerous conditions exist, the Building Manager should give the All Clear signal over
the radio on Channels 1 and 2.
In the absence of a sturdy, fully enclosed, substantial, and frequently inhabited location as described above, a
secondary structure such as a fully enclosed vehicle with a hard metal roof, rubber tires, and completely closed
windows can provide a measure of safety. Persons should not touch the sides of the vehicle. Convertible/soft-top
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vehicles, golf carts, and Gators do not provide a high level of protection and cannot be considered safe from
lightning.
The University of Central Florida Recreation and Wellness Center has installed a lightning prediction system
manufactured by Thorguard, Inc. This system is designed to predict a lightning strike within a defined geographical
region. Thorguard effectively reads activity within the electrostatic field through a proprietary program developed
after hundreds of hours of thunderstorm monitoring. Once the pre-established detection limits are reached, the
system activates a series of horns and strobe lights to warn those working outside to seek shelter immediately.
There is one main sensor unit, located at the RWC. This unit is set to predict a lightning strike within a two miles
radius by monitoring the electrostatic field within a twelve mile radius from this location.
Thorguard will assist for the following areas:
1.
The Recreation and Wellness Center Lap and Leisure Pools including tennis courts and sand volleyball
courts (operates off the main unit).
2.
Recreation and Wellness Center Park Complex (Softball Fields, Sport Club Fields & Intramural Fields) &
Challenge Course areas (operates off remote horns).
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When a trigger event occurs, Lock-Down will be initiated immediately by the staff member identifying or
being notified of the threat.
a. Radios will be used to announce the RWC lock-down. If you are the individual announcing the
lock-down via radio, please identify yourself, and the area the suspected threat occupies and
whether this is an internal or external threat.
b. Next Immediately Announce INTERNAL/EXTERNAL RWC LOCKDOWN three times on both
channel 1 and 2.
c. All RWC and Wellness Center employees will immediately begin the appropriate lockdown
procedure.
d. Additionally, announce that all RWC and Wellness Center Radios should be turned to Rec &
Wellness Channel 1 for monitoring.
e. The RWC Director will be the immediate contact for all outside individuals and entities for all
notifications during the Lock-down. In the event that the Director is not available, one of the
Associate Directors will assume the role as the point person.
2.
The RWC Communication Center should call Campus Police once an internal lock-down has been initiated
(911 from the RWC, or cell phone). The RWC Communication Center should call Campus Police if an
external lock down has been initiated and the potential threat or suspension of a threat has been identified
within or seen immediately outside the RWC. It is also important to note that depending on the nature and
scope of the incident, 911 may be overwhelmed, and in the event of a repeated busy signal, the caller
should begin dialing 407-823-5555. Report who you are, phone number and extension, identification (if
known) and the description and number of intruders. Report the exact location of the disturbance, all
details, and report any know injuries.
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3.
In the event of an external lockdown, the building should be electronically locked down by the facilities
scheduler. In their absence another facilities full time staff member or the full time staff member serving
on evening duty will serve as the back-up. Finally if no full time staff member is present in the building,
the student Building Manager will be responsible for locking down the external doors.
4.
Each staff member should assess their local areas for threats.
5.
Once the local area has been assessed and appears to be free of threats, RWC Staff members should move
all staff, facility users, and other visitors to identified secure areas or outside and away from the building.
All individuals inside designated safe rooms should be notified to either turn cell phones off or to place
them in Silent mode, turn radios down as quiet as possible and to remain as quiet as possible.
***For internal and external lockdown area specific roles and safe rooms see Appendix C***
6.
Turn out all lights in safe rooms as soon as possible. A flashlight will be located in lockdown packet.
Contents of Lock-down packet are included in Appendix C.
7.
All individuals in safe room should be instructed to stay away from doors and windows.
8.
One RWC staff member in each secure room should make a list of all staff, participants and visitors in their
area. (Form provided in Lock-down packet).
9.
While inside your safe room, all door knocks, fire alarms, and verbal commands from outside should be
ignored.
10. Once the RWC has been secured, an ALL CLEAR CODE and MATRIX CARD CODE will be issued by
the RWC Director or one of the Associate Directors. This code word and matrix card will be unique to the
RWC and Wellness Center, and will be located in a sealed envelope located in the lock-down packet. The
Director or one of the Associate Directors of the RWC will come to each safe room and give the code word
and matrix for All Clear when the danger has been resolved.
H
K
M
J
I
D
O
S
Y
U
R
L
C
V
W
T
N
F
G
P
How to use a matrix The Director or one of the Associate Directors will ask an individual
inside the safe room to authenticate; the individual will then read off a letter and number
from the matrix (in gray) (e.g., D-3 or Delta - 3); and the director will then read back the
correct letter (V or Victor).
What to Expect From Responding Police Officers
The Objectives of the responding officers are:
Immediately engage or contain the threat and to stop life threatening behavior.
Identify threats such as improvised explosive devices.
14
Police officers responding to an active shooter are trained to proceed immediately to the area in which shots were
last heard in order to stop the shooting or other threatening behavior as quickly as possible. The first responding
officers may be in teams; they may be dressed in normal patrol uniforms or they they may be wearing external
ballistic vest and Kevlar helmets or other tactical clothing. The officers may be armed with rifles, shotguns, or hand
guns. Regardless of how the police appear or sound, do not be afraid of them. DO EXACTLY AS THE OFFICERS
INSTRUCT. Put down any bags or packages you may be carrying and keep your hands visible at all times; if
instructed to lie down, do so. If you know where the shooter is, tell the officers. The first officers to arrive will not
stop to aid injured people. The first officers will be focused on stopping the active shooter and creating a safe
environment for medical assistance to be brought in to aid the injured. Keep in mind the even once you have
escaped to a safer location, the entire area is still a crime scene; police will not usually let anyone leave until the
situation is fully under control and all witnesses have been identified and questioned. Until you are released, remain
at whatever assembly point authorities designate.
After the Incident
Do not touch anything that might have been touched by the individuals involved.
Be prepared to provide information to University Police or other Law Enforcement Officials.
Call family members to ensure them of your safety.
Recovery after a Lockdown
After a lockdown the Director and Risk Management Coordinator will arrange for a staff debriefing. The debriefing
will include:
1 Providing counseling/ medical services for staff and patrons
2 Allow for staff to express and discuss emotions/feelings of the incident
3 Discuss the lockdown plan, what went well, and what changes need to be implemented.
4 The Director of the RWC will be responsible for delivering the public information
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The Building Manager is responsible for notifying the appropriate RWC / university personnel
2.
In certain power failure conditions, the building evacuation alarm may sound. If the building alarm sounds,
the Building Manager is responsible for ordering the evacuation of the all building occupants to the
designated outdoor areas of assembly (See Evacuation Procedure appendix D).
3.
If the building evacuation alarm does not sound, available RWC Employees should notify patrons in their
areas of responsibility about the situation, ask them to cease their workout and calmly proceed to the 2 nd
floor lobby until further notice.
16
Fire Department requires that all persons within the structure immediately vacate the building at the sound of
the alarm. In the event of a fire and/or the fire alarm sounds, all RWC staff has the responsibility to assist in the
evacuation of the patrons. Some patrons will not be able to get up and down the steps on their own in which case we
at the RWC need to know the appropriate procedures to help these patrons in the event of a fire. First, staffs need to
locate patrons with mobility impairments and help them to the closest Area of Refuge. Do not help them get
down the stairs. Remain with the patron until Emergency Personnel arrives to assist with the evacuation. The three
Areas of Refuge are: 1) 2nd floor patio area located outside the main lobby area, 2) Stairs located at the end of the
hallway past the cardio floor, across from conference room 249, 3) Stairs located at the end of the MAC gym
hallway close to MAC gym viewing area.
In any evacuation, all staff and patrons should exit the building and proceed to one of two assembly areas.
Assembly area #1: Creative School Parking Lot, Assembly Area #2: Wayne Densch breezeway. No one should
remain in or next to the building.
Procedures
1.
All fires, fire alarms or the suspicion of fires should be reported immediately to the Police Department after
the alarm is pulled, then notify the Building Manager.
2.
All patrons must vacate the building at the sound of the alarm or suspicion of fire. It is your responsibility
to see that your activity area is evacuated to the best of your ability until the arrival of the Police
Department.
3.
Direct unnecessary personnel away from area. If a fire alarm has been triggered, the building must be
evacuated. In other situations, the building manager in consultation with full time staff members will make
the decision to evacuate the facility. If the Building Manager deems appropriate, evacuate the facility. The
following employees are responsible for evacuating the following areas and ensuring that all persons are
safe: (see Appendix D for Facility Map Evacuation Routes and Emergency Evacuation Staff
Assignments)
4.
In the event of a fire all WON doors will close. Staff and patrons can exit through doors by pushing the
green button located on the doors causing the doors to open for 20 seconds and then close. Staff will be
responsible for checking WON door areas prior to exiting the building.
5.
Appoint someone to wait for the Police Department and direct them to the location of the fire.
6.
Maintenance staff is charged with responsibility of checking mechanical panels and must do so before
exiting the facility.
7.
Attempt to extinguish fire if and only if the fire is one you feel you can extinguish. Our priority, however,
is to ensure the safety of all staff members and patrons.
8.
If the blaze and smoke are beyond your capabilities wait for the Fire Department to arrive. DO NOT
JEOPARDIZE YOUR SAFETY.
9.
Once the Police Department arrives on scene, they will be in complete charge of the situation. Staff
members should make themselves available for assistance, if needed.
10. Once the fire alarm has been activated, do not disengage until permission is given.
11. No patron or staff members are allowed to re-enter the building until permission is given.
12. The Associate Director of Facilities should be contacted immediately. In the event the Associate Director
cannot be reached the Assistant Director of Facilities should be contacted immediately.
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13. An Incident Report must be completed by the Building Manager on duty and immediately forwarded to a
Full Time Staff member.
All building occupants should familiarize themselves with primary and alternate routes of evacuation. Persons
with disabilities (PWD) and mobility impairments are more at risk during an emergency situation and should
take extra measures to familiarize themselves with the alternate exit options available.
On building levels with accessible exits, PWD will evacuate with other persons, provided the accessible exits
are not blocked.
On building levels above or below the accessible exits, or where exits are blocked, PWD should proceed to the
nearest safe area for refuge and wait for emergency personnel to evacuate them.
a.
b.
c.
A safe area is usually a stairwell or other separately enclosed space near an exit.
Most stairwell landings are adequately sized to allow for PWD to shelter in place without
impeding the flow of pedestrian traffic
Where sufficient room is not available and an eminent risk is not present, it is suggested the
PWD wait immediately adjacent to the stair door and enter the stairwell when others have
moved out of the way, or when danger becomes apparent.
In extreme emergencies persons who can safely use stairs with assistance should request such assistance from
others.
a. Person should only be moved or relocated with their permission.
b. Persons with visual impairments should request to have a sighted guide help them.
c. Persons with hearing impairments should request to be informed of any emergency so that the
auditory emergency instructions can be given in a method they can understand.
Persons with impairments who require assistance from non-emergency services personnel need to be prepared
to advise the lay person of the best way to provide help.
A suggested Buddy Plan included assessing the potential for PWDs in the facility, and establishing designated
volunteers to act as buddies to the PWDs during emergencies.
a.
b.
c.
d.
e.
Volunteer buddies will be requested to work in teams for each PWD. Several team volunteers
may be needed depending on the number of know PWD in your area and the size of the
facility.
Upon an alarm or evacuation order where a PWD is unable to evacuate, one buddy stays
behind with the PWD at the area of refuge. The second buddy evacuates to the designated
meeting place and informs responders of the PWD and their location.
Persons who have already exited a building are not to reenter. If you were not able to reach a
PWD, inform emergency responders.
Where the Persons with Disabilities Buddy Plan is implemented, copies of each plan must be
provided to the Facilities Coordinator, the Risk Management Coordinator, and the Fire Safety
Coordinator.
Buddy plans will be incorporated into evacuation drill for training and evaluation.
Van Driving Procedures
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Recreation and Wellness Center vans shall only be used for official business as deemed by the Recreation and
Wellness Center Director. Vans may only be used by SGA Agencies. Van drivers are responsible for the safety of the
vehicle and participants while traveling.
Reservations:
1.
2.
The Facilities Scheduler is responsible for all van reservations, maintaining keys and Voyager Cards. It is
the areas responsibility to work with this individual to make sure all pertinent information has been
discussed before the trip.
Priority will be the following:
1. Outdoor Adventure Trips
2. Intramural/Extramural Sports
3. Group travel to conferences
4. Fitness
5. Maintenance
6. Others as approved
Qualified Drivers:
1.
2.
3.
4.
5.
All drivers must be a Full-time Staff member or a UCF staff member approved by the Director or designee.
Students are not permitted to drive state-owned, -leased, or rented vehicles for official university business
unless they are employed by the university or are registered as a volunteer.
a. To register as a volunteer, the student must complete a Volunteer Services Agreement form, to
include: the approximate hours per week or total hours to be worked, approximate duration of
work, location of work, and type of activities to be performed. The department must submit any
VSA form to Environmental Health & Safety and keep a copy for the departments file. The use of
state-owned vehicles by student volunteers should be limited.
Non- RWC Drivers must be UCF staff authorized by the director or associate director of the RWC.
Unauthorized drivers are not permitted.
Each driver must complete the Coaching the Van Driver Training course and pass the written tests.
Each driver must also submit to a license background check prior to driving RWC vans. This process may
take several days. Plan ahead!
a. No driver will be authorized with more than 4 points listed on his/her driving record with the
Florida Department of Motor Vehicles or the DMV from his or her own state. Any variation from
this policy must be granted with prior written approval from the RWC Director.
b. This authorization process does not certify the ability or suitability of the person receiving the
authorization to be a good and safe driver. It is always the responsibility of the driver and all
passengers of a vehicle to be aware of potentially hazardous situation while traveling.
c. Once authorized, any driving violations that occur during the authorization period must be
submitted to the RWC facilities scheduler for review immediately. Any violations that are
submitted may be grounds for removal of driving authorization. Any violations not reported may
be treated as falsification of information, and may serve as immediate grounds for termination.
Drivers information forms and background check, along with a copy of a valid drivers license,
must be on file with the facilities scheduler prior to the trip; the driver must possess the license at
all times while operating a RWC van.
d. The RWC reserves the right to refuse any driver for any reason, stated or unstated.
Facilities Scheduler is responsible for issuing and collecting all vehicle keys.
The designated driver(s) is responsible for the safe operation of the vehicle.
The drivers main responsibility is the safety and welfare of the travelers.
Vehicle logs must be maintained by the registered driver for the duration of the trip.
Each 12 passenger van is maxed out to 10 individuals. These individuals, along with additional luggage
shall be evenly distributed throughout the van.
All states laws must be followed while operating the vans.
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7.
8.
Do not drive over curbsides or rough road unless absolutely necessary. Travel or tasks which are beyond
the vehicles rated capability should be avoided.
Pets or other animals may not be transported in state-owned vehicles. Permission may be granted for
special needs service animals.
Safety:
1.
11. Drivers should reduce speed in the case of inclement weather, heavy traffic, night driving, or
other conditions that could increase the likelihood of accident.
12. Drivers should stop or pull over, in case of Severe/Bad weather.
13. Drivers should use turn signals for every turn or lane change.
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6.
7.
In the result of an accident with injuries, follow guidelines from the American Red Cross. Employee must
also report the injury to the State Workers Compensation medical case management contractor, AmeriSys
at 1-800-455-2079. If the employee is unable to complete the required report, the supervisor must complete
it.
If necessary, get out of the van and help participants out of the van. Be sure to keep everyone far away
from the road at all times.
Vehicle Breakdown:
1.
2.
3.
4.
If a vehicle should become immobilized through mechanical breakdown or running out of gas, the first
responsibility of the driver is for the safety and welfare of the participants.
Find a safe place to pull off the road. If the vehicle is in a hazardous position, passengers should be
removed from the vehicle to a safe location.
The vehicle should be moved, if possible, away from traffic and other drivers.
If you are having mechanical problems, call your supervisor first. If you cannot reach him/her, call the
following people, in order, until you contact someone, Associate Director, Maintenance Superintendent,
Facilities Scheduler, and Director. If you are unable to contact any of these people, use discretion to make a
decision.
Traffic Tickets:
1.
2.
Persons operating these vehicles are personally responsible to see that these vehicles are operated in
accordance with all state, national, and university parking rules and regulations.
The driver assumes full responsibility for any fines resulting from traffic or parking violations arising from
the use of a University vehicle.
Vehicle Loading:
1.
2.
3.
Equipment loaded in the vehicle will not be stacked higher than seat level.
Secure equipment to prevent any potential harm to passengers during sudden stops or emergencies.
Equipment shall not block passenger exit from vehicle.
Confirm with travel coordinator that vans are ready to go on the trip.
Confirm that all items on the travel checklist are in the vehicle.
Complete visually inspection of vehicles prior to use for safety. This Safety inspection should be
documented on the vehicle use log. Any damages to safety systems or equipment should be considered
when determining the usability of a vehicle prior to the trips departure. Consideration should be given to
seat belts, lights, mirrors, turn signals, tires, etc. Each item on the pre-departure check-list should be
visually inspected and initialed by the registered driver.
Report any damages or problems to supervisor, and document on vehicle use log. Damages should also be
report to travel coordinator at the time travel documents and keys are returned.
2. Clear vehicle interior of trash and personal gear.
3. Heavy encrustation of mud and/or grime will be hosed off.
4. Return keys to travel staff immediately.
Vans should be returned with the same amount of gas as they had when the trip departed.
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Bomb Threats
If the RWC receives a bomb threat or notice of an explosive device, follow the steps listed below.
1.
If the threat is received by telephone, keep the caller on the phone as long as possible.
2.
Ask the caller to repeat the message. Write down every word spoken by the person making the call.
3.
If the caller does not divulge the location of the bomb or explosive, ask the caller for the exact location of
the device and possible time of detonation.
4.
Listen carefully to the callers voice and try to take note of any accents or speech impediments, as
well as any background noises such as running motors, background music, or crowd noise.
Immediately after the caller hangs up, telephone the UCF Police Department from a campus phone
at (9-1-1). Report all information noted.
6.
Make sure ALL patrons evacuate the building (DO NOT PULL THE FIRE ALARM)
7.
8.
Once the University Police arrives on scene, they will be in complete charge of the situation. Staff members
should make themselves available for assistance, if needed.
9.
No patron or staff is allowed to re-enter the building until permission is given by the UCF Police
Department.
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Documentation Procedure
For the protection of both the student and University, all accidents/injuries must be documented and promptly
reported to the proper personnel
When to fill out an Incident Report:
Physical altercations
Removing someone from the facility
Damage to property
Report of stolen property, etc.
When to fill out an Injury Report:
Someone is injured or ill
Writing An Effective Incident Report or Injury Report
When it becomes necessary to write a report, gather all possible facts concerning the incident or injury. Avoid
accusations and search out facts systematically and objectively. If there are any doubts about real facts of a situation,
the benefit of the doubt belongs to the patron. Clearly indicate what fact is and what suspicion is.
1.
2.
3.
The report form should be filled in as completely and accurately as possible. The report must be turned in to the
designated staff member immediately or before the end of your shift.
Neatness does count! Please make sure your handwriting is legible and the report is written in blue or
ink only!
black
Try to accurately determine the time, date, and location where the incident/injury occurred.
4.
Fill out the entire report and be sure to include the phone numbers of all the parties involved and/or any
witnesses to the incident/injury. Use an additional page if necessary.
5.
Remember that you are responsible for protecting the confidentiality of students.
6.
2.
Describe the events in chronological order. Trace the steps and describe the events of an incident/injury: what
was seen, heard, or smelled, and by whom.
3.
Information from another person should be noted as such and that persons name should be listed on the report
as a witness.
4.
Whenever you have made a judgment about a persons behavior, support your judgment by an observation. For
example, It seemed that John was slurring his words as he stumbled down the hallway to the basketball
courts.
***Keep in mind that the incident/injury report is an official document! Stick to the facts of the situation. If you feel
the need to make personal or editorial comment about the incident, please write these comments on a separate sheet,
and give it to your supervisor. It is not appropriate to make such comments on the report***
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Fitness Floors
o First staff member arriving upon scene should survey the scene, notify the Building Manager via
radio, and immediately begin providing CPR/First Aid as necessary.
o Building Manager radios for Athletic Trainer
o Building Manager will radio Member Services for EMS to be called
o Fitness Attendant(s) will act as crowd control, keeping people away from the victim.
o Building Manager will radio Fitness Attendant to put on safety vest and direct EMS to the victim.
o Building Manager calls Athletic Training Coordinator to be made aware of the situation. If
unreachable the BM will then call the RWC Director. If unreachable the lead will then call the
professional staff member over their specific area.
o The Athletic Training Coordinator will notify the RWC Director and other facility or program staff
as they deem necessary depending on severity of emergency.
Locker Rooms/Restrooms
o First staff member arriving upon scene should survey the scene, notify the Building Manager via
radio, and immediately begin providing CPR/First Aid as necessary.
o Building Manager radios for Athletic Trainer
o Building Manager will radio Member Services for EMS to be called
o Fitness Attendant(s) or Full-time staff member will act as crowd control, keeping people away
from the victim.
o Building Manager will radio Fitness Attendant to put on safety vest and direct EMS to the victim.
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o
o
Building Manager calls Athletic Training Coordinator to be made aware of the situation. If
unreachable the BM will then call the RWC Director. If unreachable the lead will then call the
professional staff member over their specific area.
The Athletic Training Coordinator will notify the RWC Director and other facility or program staff
as they deem necessary depending on severity of emergency.
Building Manager calls Athletic Training Coordinator to be made aware of the situation. If
unreachable the BM will then call the RWC Director . If unreachable the lead will then call the
professional staff member over their specific area .
The Athletic Training Coordinator will notify the RWC Director and other facility or program staff
as they deem necessary depending on severity of emergency.
Leisure Pool
o First staff member arriving upon scene should survey the scene and immediately begin providing
CPR/First Aid as necessary.
o RWC Lifeguard then radios Building Manager
o Building Manager radios Athletic Trainer
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o
o
o
o
o
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o
o
Supervising staff member calls Athletic Training Coordinator to be made aware of the situation.
If unreachable the lead will then call the RWC Director . If unreachable the lead will then call the
professional staff member over their specific area.
The Athletic Training Coordinator will notify the RWC Director and other facility or program staff
as they deem necessary depending on severity of emergency.
Softball field
o First staff member arriving upon scene should survey the scene and immediately begin providing
CPR/First Aid as necessary.
o Supervising staff member then radios for the Athletic Trainer
o Supervising staff member then radios for the Building Manager
o IM Supervisor or Park Attendant or Sport Club Supervisor makes EMS call.
o Additional supervising staff members are used for crowd control, keeping people away from the
victim.
o Supervising staff member radios Park Attendant to put on safety vest and direct EMS to the
victim.
o Supervising staff member calls Athletic Training Coordinator to be made aware of the situation.
If unreachable the lead will then call the RWC Director. If unreachable the lead will then call the
professional staff member over their specific area.
o The Athletic Training Coordinator will notify the RWC Director and other facility or program
staff as they deem necessary depending on severity of emergency.
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Lap Pool
o First staff member arriving upon scene should survey the scene and immediately begin providing
CPR/First Aid as necessary.
o RWC Lifeguard then radios Building Manager
o Building Manager radios Athletic Trainer
o Building Manager will radio Member Services for EMS to be called
o Additional lifeguards/building manager/athletic trainer will act as crowd control, keeping people
away from the victim.
o Building Manager will designate staff member to put on safety vest and direct EMS to the victim.
o Building Manager calls Athletic Training Coordinator to be made aware of the situation. If
unreachable the BM will then call the RWC Director. If unreachable the lead will then call the
professional staff member over their specific area.
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The Athletic Training Coordinator will notify the RWC Director and other facility or program staff
as they deem necessary depending on severity of emergency.
Racquetball Courts
o First staff member arriving upon scene should survey the scene, notify the Building Manager via
radio, and immediately begin providing CPR/First Aid as necessary.
o Building Manager then radios for the Athletic Trainer
o Building Manager will radio Member Services for EMS to be called.
o Additional staff members are used for crowd control, keeping people away from the victim.
o Building Manager will radio Fitness Attendant to put on safety vest and direct EMS to the victim.
o Building Manager calls Athletic Training Coordinator to be made aware of the situation. If
unreachable the lead will then call the RWC Director. If unreachable the lead will then call the
professional staff member over their specific area.
o The Athletic Training Coordinator will notify the RWC Director and other facility or program staff
as they deem necessary depending on severity of emergency.
Observation Deck/Area
o First staff member arriving upon scene should survey the scene, notify the Building Manager via
radio, and immediately begin providing CPR/First Aid as necessary.
o Building Manager radios for the Athletic Trainer.
o Building Manager will notify Member Service to call EMS
o Additional staff will act as crowd control, keeping people away from the victim.
o Building Manager will designate staff to put on safety vest and direct EMS to the victim
o Building Manager calls Athletic Training Coordinator to be made aware of the situation. If
unreachable the BM will then call the RWC Director. If unreachable the lead will then call the
professional staff member over their specific area.
o The Athletic Training Coordinator will notify the RWC Director and other facility or program staff
as they deem necessary depending on severity of emergency
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Criteria for Evacuation of a RWC Park, Challenge Course or Lake Claire Event for severe weather
In the event that Thorguard issues a severe weather warning, the athletic trainer / intramural supervisor /
sport club/outdoor adventure representative shall be responsible for the evacuation of the area.
The RWC Staff representative should inform participants and spectators that they are required to leave the
area immediately and are strongly encouraged to seek shelter in a lightning safe structure (as defined
above).
All participants and spectators should be informed that they will not be permitted to re-enter the facilities
until Thorguard sounds 3 short horns for the all clear and the facility has been inspected for dangerous
conditions.
The athletic trainer / intramural supervisor / sport club representative should lock the field gate if possible
and if this does not place the staff member in danger.
All staff members should seek shelter in a lightning safe structure until the all clear has been issued.
Lightning safe structures include:
o
RWC Park
Building 321
Building 320 Restrooms
Challenge Course
Building 321
Building 320 Restroom
Lake Claire
Lake Claire Restroom Facility
Criteria for Closing RWC Outdoor Facilities and Safe Return when Thorguard is non-operational
Flash / Bang Method
The RWC will utilize the flash to bang method in the event that thorguard in non-operational
Begin timing (in seconds) as soon as a lightning flash is seen; Stop timing as soon as a thunder sound is
heard after the lightning flash.
This number is the flash/bang count.
Divide the flash/bang count by five (5).The resulting number is the distance, in miles, from the
practice/game area to the lightning flash.
Lake Claire and RWC Park Criteria for Closing and Safe Return when Thorguard is non-operational
When Thorguard is not working, and the flash/bang count reaches 40 seconds, and/or a severe weather
watch has been issued, a UCF RWC certified athletic trainer or area supervisor will notify the UCF RWC
area supervisor / IM supervisor/challenge course facilities and/or the game official that there is a possibility
of event cancellation.
When the flash/bang count reaches 30 seconds or less and/or a severe weather warning has been issued,
a UCF RWC certified athletic trainer or area supervisor will notify the UCF RWC area supervisor/ IM
supervisor/challenge course facilities and/or the game official that all outdoor events should be cancelled
immediately.
If no athletic trainers are working, area supervisors should be prepared to assume these duties.
Athletic Training staff and/or area supervisors will be responsible for issuing the all clear and monitoring
the flash/bang count in these situations.
Personnel should not return to the practice/game/outside area until thirty (30) minutes have passed since the
flash/bang the last lightning flash or the last sound of thunder and the Athletic Trainer or area supervisor
has issued an all clear call over the radio.
Each time the flash/bang count goes below 30, lightning is observed and/or thunder is heard, the 30minute clock is to be reset.
Blue skies in the local area and/or a lack of rainfall are not adequate reasons to breach the 30-minute returnto-play rule. Lightning can strike up to ten (10) miles away from the rain shaft of a storm.
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Leisure Pool/Sand Volleyball/Tennis Court Criteria for Closing and Safe Return when Thorguard is nonoperational
When Thorguard is not working, and the flash/bang count reaches 40 seconds, and/or a severe weather
watch has been issued, a UCF RWC lifeguard will notify staff and the building manager that there is a
possibility of event cancellation.
When the flash/bang count reaches 30 seconds or less and/or a severe weather warning has been issued,
a UCF RWC lifeguard should pull patrons from the pool and participation should be cancelled immediately.
Member Services attendant should notify participants on outdoor courts to exit the area and seek shelter.
UCF RWC Lifeguards and/or building manager will be responsible for issuing the all clear and
monitoring the flash/bang count in these situations.
Personnel should not return to the pool and outside areas until thirty (30) minutes have passed since the
flash/bang the last lightning flash or the last sound of thunder and the UCF RWC lifeguard and/or
building manager has issued an all clear call over the radio.
Each time the flash/bang count goes below 30, lightning is observed and/or thunder is heard, the 30minute clock is to be reset.
Blue skies in the local area and/or a lack of rainfall are not adequate reasons to breach the 30-minute returnto-play rule. Lightning can strike up to ten (10) miles away from the rain shaft of a storm.
Lap Pool Criteria for Closing and Safe Return when Thorguard is non-operational
When Thorguard is not working, and the flash/bang count reaches 40 seconds, and/or a severe weather
watch has been issued, a UCF RWC lifeguard will notify staff and the building manager that there is a
possibility of event cancellation.
When the flash/bang count reaches 30 seconds or less and/or a severe weather warning has been issued,
a UCF RWC lifeguard should pull patrons from the pool and participation should be cancelled immediately.
UCF RWC Lifeguards and/or building manager will be responsible for issuing the all clear and
monitoring the flash/bang count in these situations.
Personnel should not return to the pool until thirty (30) minutes have passed since the flash/bang the last
lightning flash or the last sound of thunder and the UCF RWC lifeguard and/or building manager has issued
an all clear call over the radio.
Each time the flash/bang count goes below 30, lightning is observed and/or thunder is heard, the 30minute clock is to be reset.
Blue skies in the local area and/or a lack of rainfall are not adequate reasons to breach the 30-minute returnto-play rule. Lightning can strike up to ten (10) miles away from the rain shaft of a storm.
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Basketball Courts, Climbing Tower, 1st Level Fitness Floor (phase 1), Indoor Track, Cardio Fitness
Floor (phase 1), Subway and Lobby Seating Area Flee the facility thru the nearest emergency exit, and
proceed to the closest area of protection.
Group Fitness Room (115/116) Lock the exterior doors to the group exercise room and congregate in the
center of the room behind the concrete block wall, as much out of sight as possible.
Wellness Center (Suite 111) Move to identified safe room inside the Wellness Center. Additionally, once
the area has been cleared, lock exterior door and interior door leading to the Main RWC.
Spinning Room (106) Keep participants inside the room with Lights turned off. Lock door to main
RWC facility, and be prepared to exit thru the exterior door if the room is breached by threat. Individuals
in the room should be instructed to moved away from both doors and conceal themselves out of sight from
anyone outside the room.
Mens and Womens Locker Rooms (107/108) The closets Fitness Attendant to the Locker Room
should move individuals in the locker room to Spinning Studio. Once inside individuals should follow the
instructions for this safe room.
Athletic Training Room (105) Lock exterior door. Move all individuals against the front wall of the
room under the desk and out of sight of the exterior of the room.
Fitness Floor Office - Individuals in this office should move to Training Room. Once inside individuals
should follow the instructions for this safe room.
Leisure Pool - If threat is identified inside the building, or the location of the threat is unknown,
individuals in the Leisure pool area should be moved into the Wet-classroom and instructed to move away
from the doors. Once inside, all exterior doors should be secured. If the threat is inside the leisure pool
area, all individuals should be instructed to flee.
Communication Center/Administrative Offices (204) Once 911 has been called, all individual offices
should be cleared and people remaining in the suite should be moved to the IMs office room 204F. If the
threat in inside the office suite, individuals should lock the door to their offices and close any blinds on
windows and immediately move away from any windows and conceal themselves as well as possible under
desk, behind solid walls, etc.
Conference Room (206) Clear the room and move all individuals to the IM/RWC Park Office area
(204F). Once inside door to 206 and communication center should be secured. Individuals should be
instructed to move away from doors.
Multi-Activity Courts (MAC Gym), Multi-Activity Courts (MAC) Spectator Area, 1st Level Fitness
Area (phase 2), Racquetball Court - Flee the facility thru the nearest emergency exit, and proceed to the
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closest area of protection. If necessary individuals in the fitness area and racquetball court can also be
directed into the maintenance/custodial workshop or Outdoor Adventure Center as Safe-rooms.
2nd Level Cardio Areas, Student Workroom, 2nd Floor Conference Room, Gender Neutral Restrooms,
Outside Patio - Clear the area and move all individuals to the Multipurpose Room . Once inside door to
hallway should be secured. Individuals should be instructed to move away from doors and windows, and if
possible move individuals into the rooms storage closet. Lock-down packet for this Safe-room will be
located in the storage cubbies along the rooms back-wall.
Maintenance/Custodial Workshop- Clear the area and move all individuals from the hallway into the
room and outside the building through the back roll up door to the exterior of the facility. If trapped inside
this room individuals should be instructed to move away from doors and to huddle in the most protected
area in the room (bathroom/locker room or break area). All exterior doors should be locked or barricaded as
necessary (including interior door to OAC). Lock-down packet for this Safe-room will be located in the
Maintenance Superintendants office.
Outdoor Adventure Center - Clear the area and move all individuals from the hallway into the room and
outside the building through the back roll up door to the exterior of the facility. If trapped inside this room
individuals should be instructed to move into the storage area and away from doors and to huddle in the
most protected area in the room. All exterior doors should be locked or barricaded as necessary (including
interior door to OAC). Lock-down packet for this Safe-room will be located in the storage room ?.
Lap Pool - If threat is identified inside the building individuals should be instructed to flee the area through
the emergency exits and proceed to the closest area of protection.
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Fitness Floor Office (104) Assist in clearing the fitness floor and then make sure the locker rooms have
been cleared. Once these two areas are clear, move to the spinning studio and ensure that all exterior doors
are locked and individuals inside are away from windows and doors.
Leisure Pool - Individuals in the Leisure pool area should be moved into the Wet-classroom and instructed
to move away from the doors. Once inside, all exterior doors should be secured.
Communication Center/Administrative Offices (204) Once 911 (if necessary) has been called, all
individual offices should be cleared and people remaining in the suite should be moved to the IMs office
room 204F. If the room is full or already locked down, individuals should lock the door to their offices
and close any blinds on windows and immediately move away from any windows and conceal themselves
as well as possible under desk and behind solid walls.
Indoor Track Member Services staff should direct individuals on the indoor track should be directed to
room 206. Once the area is clear member services staff should precede to the communication center or
room 206, whichever is closer.
Cardio Fitness Floor (203) Member Services staff should individuals on the cardio fitness floor should
be directed to room 206. Once the area is clear member services staff should precede to the communication
center or room 206, whichever is closer.
Conference Room (206) Clear the room and move all individuals to the IM/RWC Park Office area
(204F). Move as many individuals into 204F, any additional people may remain in room 206 away from the
doors and out of view from outside the room. Once the cardio floor and indoor track have been cleared the
door to 206 and communication center should be secured. Individuals should be instructed to move away
from doors and behind solid walls.
Subway and Lobby Seating Area Member Services staff should direct individuals in the lobby and
subway area should be directed to the Communication Center. Once the area is clear member services staff
should precede to the communication center or room 206, whichever is closer and still unlocked.
Member Services Desk employees at the Member Services Desk will be responsible for clearing the
indoor track, the cardio fitness floor, and the lobby/subway area to Room 206 and the Communication
Center. Once the areas are clear, the employees should proceed to these safe areas also.
Multi-Activity Courts (MAC Gym), Multi-Activity Courts (MAC) Spectator Area Full-time staff or
intramural sports or other staff in the area should direct all individuals in these areas into the storage
areas inside the goal area on the MAC Court. One staff member should be assigned to clear the bathrooms
in the hallways and offices, a second to ensure all exterior doors in the area are locked and barricaded as
possible. If a third staff is present they should be sent directly into the storage closet to move individuals
quickly and quietly into the room. If this room becomes full begin sending individuals into the storage
room on the opposite side of the courts.
1st Level Fitness Area (phase 2), Racquetball Court, Wet-class Room, and Lap Pool Locker Rooms Fitness Attendants and any full time staff in office areas should move all individuals into the
maintenance/custodial workshop. One fitness attendant should be assigned to clear the bathrooms, a
second to ensure all exterior doors in the area are locked and barricaded as possible. If a third is on duty
they should be sent directly into the maintenance/custodial workshop to move individuals quickly and
quietly into the room. If this room becomes full begin sending individuals into the storage room of the
outdoor adventure center.
2nd Level Cardio Areas, Student Workroom, 2nd Floor Conference Room, Gender Neutral Restrooms,
Outside Patio - Clear the area and move all individuals to the Multipurpose Room. Once inside door to
hallway should be secured. Individuals should be instructed to move away from doors and windows, and if
possible move individuals into the rooms storage closet. Lock-down packet for this Safe-room will be
located in the storage cubbies along the rooms back-wall.
Maintenance/Custodial Workshop- Clear the hallway areas just outside the room and move all
individuals into the room. Individuals should be instructed to move away from doors and to huddle in the
most protected area in the room (bathroom/locker room or break area). All exterior doors should be locked
or barricaded as necessary (including interior door to OAC). Lock-down packet for this Safe-room will be
located in the Maintenance Superintendents office.
Outdoor Adventure Center- Clear the area and move all individuals from the center and hallway into the
storage room. Once inside the storage room individuals should be instructed to move away from doors and
to huddle in the most protected area in the room. All exterior doors should be locked or barricaded as
37
necessary (including interior door to Maintenance/Custodial workshop and main OAC). Lock-down packet
for this Safe-room will be located in the storage room ?.
Lap Pool - If threat is identified outside the building, or the location of the threat is unknown, individuals
in the Lap pool area should be moved into the OAC Storage area through the locker rooms or wetclassroom and instructed to move away from the doors. Once inside, all exterior doors should be secured.
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39
Evacuation Assignments
Assembly Areas: 1. Creative School, 2. Wayne Densch Breezeway
Areas of Refuge: 1. 2nd Floor, Stairwell by indoor track 2. Stairwell by 249, 3. MAC Observation deck stairwell
Area
Assignment
Athletic Trainers
Building Managers
Subsequent Responsibilities
Fitness (Shift
supervisor, Attendants,
personal trainers)
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Intramural Supervisors
Member Services
Outdoor Adventure
assistance arrives.
Center
Outdoor Adventure
(Climbing Tower)
Outdoor Adventure
(Lake Claire, Challenge
course)
RWC Park
Wellness Center
***Full-Time staff located in administration offices should assist student staff members in clearing areas, guide patrons to assembly areas and communicate clear areas to building manager
on duty***
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