HP Laserjets - Entering Service Mode
Note: service mode is intended for repair technicians and
generally the only reason to enter service mode is to change
the maintenance count.
HP Laserjet 8000, 8100, and 8150 Series service mode
1. Hold down SELECT and JOB CANCEL while powering on the printer, until all lights are illuminated and the Display is
blank. (If the Display Panel reads INTERNAL TEST at this point, the keys were released too soon. Repeat this step until
successful.)
2. Press MENU, then SELECT. The message SERVICE MODE is displayed briefly, then the printer automatically begins
an INTERNAL TEST. After several seconds, both Control Panel Indicators turn off. (The printer may display WARMING
UP if it has not warmed up completely.) After the printer has warmed up and passed the self test, SERVICE MODE is
displayed.
3. Press MENU once to display SERVICE MENU.
4. Once it says SERVICE MENU press ITEM to scroll through service mode items.
To exit the Service Mode press GO.
HP Laserjet 5si service mode
1 Hold down [Items] and [+] while powering ON the printer, until all lights are illuminated and the Display is blank. (If the
Display Panel reads INTERNAL TEST at this point, the keys were released too soon. Repeat this step until successful.)
2 Press [Select]. The message SERVICE MODE is displayed briefly, then the printer automatically begins an INTERNAL
TEST. After several seconds, both Control Panel Indicators turn OFF. (The printer may display WARMING UP if it has not
warmed up completely.) After the printer has warmed up and passed the self test, SERVICE MODE is displayed.
3. Press [Menus] once to display SERVICE MENU.
4. Once it says SERVICE MENU press ITEM to scroll through service mode items.
To exit the Service Mode press [On Line].
HP Laserjet 4V and 4MV service mode
1. Hold down the [On Line], [Form Feed], and [Enter] keys while powering ON the printer, until all lights are illuminated and
the Display Window is blank. (If the Display Window reads 05 SELF TEST at this point, the keys were released too soon.
Repeat this step until successful.)
2. Press the [Form Feed] key, then the [Enter] key. The message SERVICE MODE is displayed briefly, then the printer
automatically begins a 05 SELF TEST.
After several seconds, both Control Panel Indicators turn OFF. (The printer may display 02 WARMING UP if it has not
warmed up completely.) After the printer has warmed up and passed the self test, SERVICE MODE is displayed.
3. Press [Menus] once to display SERVICE MENU.
4. Once it says SERVICE MENU press ITEM to scroll through service mode items.
To exit the Service Mode press the [On Line] key.
HP Laserjet 5000 series service mode
1. Hold down [Select] and [Cancel Job] while turning on the printer.
(If the control panel reads INITIALIZING, the keys were released too soon.)
2. Press the right side of the [Menu] key, then press [Select]. The message SERVICE MODE is displayed.
3. Press [Menus] once to display SERVICE MENU.
4. Once it says SERVICE MENU press ITEM to scroll through service mode items.
To exit the Service Mode press [Go].
HP Laserjet 4100 series service mode
1 While turning on the printer, hold down SELECT and CANCEL JOB until all of the lights on the control panel are lit.
2 Press the right side of the MENU key, then press SELECT. The message SERVICE MODE temporarily appears and will
reappear when the printer completes the initialization process.
3. Press [Menus] once to display SERVICE MENU.
4. Once it says SERVICE MENU press ITEM to scroll through service mode items.
5. To exit the service mode, press GO.
Note: If READY appears in the control panel, the keys might have been released too soon, or the wrong keys were
pressed.
HP Laserjet 4000 and 4050 series service mode
1 Hold down [Select] and [Cancel Job] while turning on the printer until all of the lights on the Control Panel are lit. (If the
Control Panel reads INITIALIZING, the keys were released too soon.)
2 Press the right side of the [Menu] key, then press [Select]. The message SERVICE MODE is displayed.
3. Press [Menus] once to display SERVICE MENU.
4. Once it says SERVICE MENU press ITEM to scroll through service mode items.
5. To exit the Service Mode press [Go].
HP Laserjet 4 and 4 plus series service mode
1. Hold down the [On Line], [Form Feed], and [Enter] keys while powering ON the printer, until the ON LINE and FORM
FEED indicators are both illuminated and the Display Window is blank. (If the Display Window reads 05 SELF TEST at
this point, the keys were released too soon. Repeat this step until successful.)
2. Press the [Form Feed] key, then the [Enter] key. The message SERVICE MODE is displayed briefly, then the printer
automatically begins a 05 SELF TEST. After several seconds, the ON LINE and FORM FEED lights turn OFF.
(The printer may display 02 WARMING UP if it has not warmed up completely.) After the printer has warmed up and
passed the self test, SERVICE MODE is displayed.
3. Press [Menus] once to display SERVICE MENU.
4. Once it says SERVICE MENU press ITEM to scroll through service mode items.
5. To exit the Service Mode press the [On Line] key.
HP Laserjet 5 series service mode
1. Hold down the Menu+ and Value+ keys while powering on the printer. Hold the keys down until SERVICE MODE is
displayed.
2. The interrupted power-on self test is resumed. If the test completes successfully, the message SERVICE MODE is
displayed.
3. To exit service mode, press the Go button.
Laserjets 5P, 6P, 2100, 2200 and other printers that do not have a display panel (LEDs only).
These models are designed as low volume personal printers and do not have a maintenance count that needs to be reset
or a readily accessible service mode. You can cold reset these printers or completely reinitialize the NVRAM (nonvolatile
ram) to factory defaults. Cold resetting will reset most of the system parameters to factory defaults and reinitializing the
NVRAM will reset ALL system parameters to the factory defaults. Also, there is a service mode for these printers but it is
only accessible through software using PJL service mode commands. Buy the printer's service manual if you want to learn
more.
HP Laserjet 5L, 6L, 1100, 1200 do not have a service mode. You can only perform a cold-reset and continuous self-test.
To clear the Maintenance Service Message from the LCD
display:
HP IIISi Printers:
1. Press ONLINE until the light goes off
2. Hold down MENU until PCL CONFIG MENU appears
3. Press the MENU key until SERVICE MSG=ON* appears
4. Press the + or - key to change display to SERVICE MSG=OFF
5. Press ENTER/RESET MENU key to turn message off, the * should appear, then press
ONLINE
HP 4Si Printers:
1. Press ONLINE until the light goes off
2. Press MENU until CONFIG MENU appears
3. Press the ITEM key until SERVICE MSG=ON* appears
4. Press the + or - key to change display to SERVICE MSG=OFF
5. Press the ENTER key to turn message off, the * should appear, then press ONLINE
HP 5Si:
1. Press MENU key 4 times for CONFIG MENU
2. Press ITEM to display SERVICE MESSAGE=OFF
3. Press ENTER
4. Press ONLINE
HP 4000/4050/4100/5000 Printers:
1. Turn the printer off
2. Hold down the left side of the ITEM and VALUE +/- keys, turn the printer on and wait until
RESET MAINTENANCE COUNT is displayed and then release the keys
HP 4500/4550 Printers:
1. Turn the printer off
2. Hold down the CANCEL JOB and SELECT keys and turn the printer on, then wait until the
display goes blank and the three LED's come on
3. Press the right side of the MENU key, then press the SELECT key
4. You will enter SERVICE MODE after the normal test completes
5. Press the ITEM key until the FUSER MAINTENANCE COUNT appears
6. Press VALUE +/- to change to zero
7. Press SELECT to save
8. Press GO; the printer should return to READY
HP 8000/8100/8150 Printers:
1. Press the MENU button until the display reads CONFIGURATION MENU
2. Press the ITEM button until the display reads SERVICE MESSAGE = ON/OFF
3. Select OFF*
4. Press SELECT to save
5. Turn printer off
6. Hold the VALUE MINUS and ITEM MINUS buttons while turning the printer back on Hold
buttons down until display reads RESET MAINT/COUNT and then release both buttons
HP 9000 Printers:
1. Turn the printer off
2. Press and hold the CHECK key
3. Power on the printer
4. Release the CHECK key after all three lights come on The display should read SELECT
LANGUAGE
5. Press the up arrow until MAINTENANCE KIT is displayed, then press the CHECK key again
and the maintenance kit count has been reset
HP Color LaserJet 4500/4550 Printers (TRANSFER KIT RESET):
1. Press the MENU button until the RESETS MENU is displayed
2. Press the ITEM button until TRANSFER KIT SELECT IF DONE is displayed
3. Press the SELECT button
HP Color LaserJet 4500/4550 Printers (FUSER KIT RESET):
1. Press the MENU button until the RESETS MENU is displayed
2. Press the ITEM buton until FUSER KIT SELECT IF DONE is displayed
3. Press the SELECT button
4. Press the GO button to return to READY
HP Color LaserJet 4600 Printer (IMAGE TRANSFER KIT (ETB) RESET):
1. After Maintenance is performed, the display should read NEW TRANSFER KIT =
2. Press the down arrow to highlight YES, then press the CHECK button to reset Or enter
CONFIGURE DEVICE in menus, choose RESETS then RESET SUPPLIES, choose NEW
TRANSFER KIT and select
HP Color LaserJet 4600 Printer (FUSER KIT RESET):
1. After Maintenance is performed, the display should read NEW FUSER KIT =
2. Press the down arrow to highlight YES, then press the CHECK button to reset Or enter
CONFIGURE DEVICE in menus, choose RESETS then RESET SUPPLIES, choose NEW
FUSER KIT and select
HP Color LaserJet 8500/8550 Printers (TRANSFER KIT RESET):
1. Press the MENU button until the RESETS MENU is displayed
2. Press the ITEM button until RESET TRANSFER LIFE COUNT is displayed
3. Press the SELECT button to reset, then GO to return to READY
HP Color LaserJet 8500/8550 Printers (FUSER KIT RESET):
1. 1. Press the MENU button until the RESETS MENU is displayed
2. Press the ITEM buton until RESET FUSER LIFE COUNT is displayed
3. Press the SELECT button to reset
4. Press the GO button to return to READY
HP Printer Model Service Menu PIN Code
LaserJet 2300 11230002
LaserJet 2410 10241004
LaserJet 2420 10242004
LaserJet 2430 10243004
Color LaserJet 3000 11300005
Color LaserJet 3500 10350003
Color LaserJet 3550 10350003
Color LaserJet 3600 11360005
Color LaserJet 3700 10370003
Color LaserJet 3800 11380005
LaserJet 4100 MFP 04410002
LaserJet 4101 MFP 04410002
LaserJet 4200 11420002
LaserJet 4240 04424005
LaserJet 4250 09425004
LaserJet 4300 11430002
LaserJet 4345 MFP 11434504
LaserJet 4350 09435004
Color LaserJet 4600 04460002
Color LaserJet 4610 05465004
Color LaserJet 4650 05465004
Color LaserJet 4700 09470005
Color LaserJet 4730 MFP 09473005
LaserJet 5200 05520006
Color LaserJet 5500 04550002
Color LaserJet 5550 09555004
LaserJet 9000 00900001
LaserJet 9000 MFP 00900001
LaserJet 9050 09905004
Color LaserJet 9500 04950003
