Amit Bhatia
Email: [email protected]
Brief Overview
Management graduate with an overall experience of nearly 14 years in Global Service
Delivery across US, Europe, Japan, China and South Asian countries handling 200+
people.
Last 6+ years in large Customer engagement / management, Deal structuring with sales,
Delivery execution, Assessments across Spend Management, Data Warehousing and
Business Intelligence Outsourcing processes.
Worked with some of the largest customers globally across industries and verticals.
Exposure to handling large Business Process Re-engineering and enterprise systems
implementation engagements across large customer accounts earlier.
Presently working as Senior Associate Director with Ariba (Spend Management company) .
South Asia regional head for Ariba software implementations since July 07
Led the strategic revival of the Aribas south Asias software business. The
business has turned around into a profitable venture.
Customer satisfaction index has gone up by 50% in an years time.
Ensured zero attrition where as the attrition earlier was running at >50%.
Managing an independent P&L with a team of senior managers, directors across
entire South Asia region.
Leading strategic large sized accounts / deals in implementations, support and
Pre-sales across large customers in India, Singapore, Thailand and Malaysia
Working on Consulting assignments with them to deliver solutions (technology
based) around Contracts, sourcing, procurement and Payables, that would enable
cost savings (basically referred to as spend management). To collaborate with
sourcing consultants to enable the same. .
Spent 4.5 years with Genpact (erstwhile GE Capital International Services), Gurgaon as
Global Service Delivery Leader, (Assistant Vice President) from Mar 2003 - Jun 2007.
Handled a team of 200+ people on a revenue of 10 MM Dollars.
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Credited with setting up the Business Intelligence / Data Warehousing practice
from scratch at GE Capital International services.
In a period of Four years the practice grew to 10 MM dollars and 250 resources.
Won Diamond award from the CEO for bringing down attrition from 40% to <10%
in one year time
Distinction of being instrumental in winning the 1 st three non-GE customer for
Genpacts software services.
Handling large GE and Global accounts such as Ge Money, Commercial Finance,
Equifax, E*Trade, Nissan to name a few.
Was Leading the business intelligence practice and developed it on Hyperion,
Business Objects, Informatica, Cognos and Datastage
Signed up strategic alliance with these product vendors at a global level with
Genpact.
Managing various Tech supports with team sizes of 5 50 people supported by a
global delivery model.
Trained in Six-Sigma Green Belt and used six sigma extensively in making sure the
practice runs profitably and ensures high customer satisfaction scores.
Distinguished abilities in end-to-end project / program management (including Pre-sales
and Business Development activities), custom designing Business Intelligence solutions
and defining the project methodology.
A keen communicator with strong relationship management, analytical, organisational
skills. Experience of working with cross-cultural and multi-lingual teams.
Summary of Key Responsibilities
Competency Building
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Hiring
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Training
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Scaling
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Methodologies Creation and Updation
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New Practice Building
Customer Management and Delivery
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Delivery for Support & Deployments
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Infrastructure Management
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Ensuring Digitized Delivery
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Resourcing
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Conducting and leading Reviews
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Repeat Business generation
Pre-Sales/Sales
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Creating the overall marketing campagins
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Leading Proposals and case studies
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Customer engagement
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Driving Solutioning
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Team structuring
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Commercials and negotiation handling
People Management
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Meeting Attrition Targets
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Career Pathing
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Goals and Objective setting
Accountable for meeting sales targets through the development of a strong
relationship with Business development teams
Negotiating and closing complex customer and business deals including
contractor, sub-contractor relationships, joint engagement
Extrapolating and understanding customer needs, preferences, policies, and
operational concepts and relate them to Genpact capabilities and services.
Working with Finance, Business Development, Contracts, Marketing to develop
customer strategies and solution approaches.
Rewards and Recognition
Annual Diamond Award for outstanding Business Contribution Genpact - 2006
Annual Leadership Award for Commercial Excellence Genpact - 2006
Development of Best Competency Award for the Hyperion practice Genpact 2006
CEOs Gold award for generating maximum repeat business Genpact 2004
Career History
Nov01 to Mar03 with Xavient Technologies, New Delhi
Accomplishments
Led a large team of 20 people to architect the data warehousing solution for a
1 Billion Dollar customer based in Thailand.
Was leading the setting up of the practice of Xavient technologies.
Dec00 to Nov01 with Coca-Cola India, Gurgaon as IT Manager
Accomplishments
Worked with the CIO to drive an financial Data Warehouse initiative for the
Marketing and Finance functions to fulfil the strategic need of data analysis across
fuctions.
Jan98 to Dec00 with GKN Drive Shafts India Ltd., Faridabad as Deputy
Manager-Information Systems
Key Projects Handled;
Business Process Re-engineering, entailing defining of best business practices
after performing As-Is / To-Be business analysis and arriving at a solution for cost
reduction and enhancing process efficiency for Material Management.
ERP Implementation (BPCS), entailing implementation of modules-Financials
(Payables, Receivables and General Ledger), Costing and Inventory.
Commenced career with Shriram Pistons & Rings Ltd., New Delhi as Executive-Information
Systems (June95 to Dec97)
Academic Credentials
MBA (Marketing) from IMT-Ghaziabad in 2003.
B.Sc. (Statistics) from Hindu College, Delhi University, Delhi in 1995.
Trainings & Workshops Attended
Building Essential Leadership Skills in GE.
Six-Sigma Green Belt Training within GE Capital International Services
Personal Effectiveness from New Economy from IIM-Kolkata.
ERP (BPCS) Education Training from IBM and Pentafour Software
Oracle 9i Workshop from Oracle Corporation, Bangalore
RPG400/SQL400 for AS400 from IBM-Hyderabad (IIIT Campus)
Personal Details
Date of Birth
22
Contact Details
(Haryana)
B081, Carlton Estate 1, DLF Phase V, Gurgaon-122 001
nd
June 1975
Tel. (Res.) +91-124-5103617, Mobile: +91-9810274116
References
To be furnished upon request
