Catherine Lush | 650.279.7294 | LushCat@gmail.
com | Palo Alto, California 94306 |
www.linkedin.com/in/catherinelush
Summary
Senior technical writer content strategist enjoys connecting with customers and solving their problems
effectively and efficiently so customers get up to speed as quickly as possible. Always asks, Is there
a better way to do this? Thrives when connecting with people, solving problems, and simplifying
complex information.
Has expertise with full lifecycle documentation, writing internal and customer-facing documentation
with help systems, and preparing them for translation.
Passionate about using user experience design processes to effectively connect with and serve
customers. Completed 12-week course in user experience design at General Assembly taught by
Richard Anderson (http://riander.blogspot.com). Completed mobile interface design course at UCSC
Silicon Valley Extension taught by Eric Dorf (@ericdorf).
Experienced in a variety of fields including healthcare, software development, environmental
consulting, design and photographic education. Work environments include global, cross-functional,
agile teams and contract services by project.
Aptitudes include connecting meaningfully with customers, working well both autonomously and on a
team, strategizing the most efficient process to do a project well, prioritizing competing work
requirements, learning and having fun working.
Tool capabilities in both Windows and Macintosh platforms include: Adobe FrameMaker, Adobe
RoboHelp, Adobe InDesign, Adobe Muse, Adobe Illustrator, Microsoft Word, Adobe Photoshop,
Sketch, Balsamiq and FluidUI.
Experience
Senior Technical WriterPhilips Healthcare, Foster City, CA ~ 2008 to 2014
Wrote and edited customer-facing and internal documentation with help systems for server- and
client-based healthcare software including cardiology imaging, PACS workflow and RIS applications.
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Collaborated on global, agile workflows and cross-functional project management teams
Independently wrote accurate, brief, clear user-facing content and prepared files to be cost
effectively localizable for 20+ languages
Collected and organized disparate, internal, installation and configuration information into one
easily accessible resource for customer support teams to better satisfy our customers
Managed multiple competing projects to meet deadlines on time and in compliance with corporate
quality management system
Connected with marketing and user experience design team members to ensure customer
satisfaction with user interface
Synergized with documentation team members for consistent writing style and balanced workload
Streamlined documentation onboarding process for newly acquired product team to meet
corporate quality management system and medical device regulations
Content Strategy, Technical Writer, Visual DesignerPalo Alto, CA ~ 1995 2014
Content Strategy, Visual Design, Instructional DevelopmentImplemented content strategy
processes to assess the complex learning needs of DSLR camera owners as they learn their complex
cameras. Integrated those needs with the business goals of the professional photographer intending
to instruct them. Result: PhotoTrainer now earns a 5-star rating on Yelp.
Visual DesignDesigned and engineered templates for use by Tierra Datas environmental
consulting team to write large customer-facing environmental reports. Designed logos and interpretive
materials. Tierra Datas clients included public and private entities including the U.S. Navy. For an
example of design work, click link below to see article about the 60-foot interpretive gate made for the
Port of San Diego Environmental Services, U.S. Navy Southwest Division Environmental Services,
Chesapeake Fish Company, and Tierra Data. http://www.portofsandiego.org/public-art/2009-artisticgates-showcase-san-diego-bay-ecology-working-waterfront.html.
Catherine Lush | 650.279.7294 | [email protected] | Palo Alto, California 94306 |
www.linkedin.com/in/catherinelush
Technical Writing, Visual DesignDesigned and wrote web-based radiology information system user
guides and quick references in dynamic start-up environment for XIMIS Inc., Texas. Flexibly assisted
with visual design, editing, and writing of user-facing documentation, user interface content, and
marketing materials as required to help XIMIS serve their clients with excellence and extreme
customer satisfaction.
Visual Design, Instructional Layout Designed visual layout and writing templates for surgeons
writing a physicians illustrated guide for intricate hand reconstruction. Personally cared for busy
surgeons by providing quick instructions and training to use their templates.
Education
BFAVideo Research Syracuse University, N.Y., Cum Laude; AAHumanities, Foothill College, Los
Altos Hills, CA, High Honors
