Kathleen M.
Ferenchak
(619) 972-0365, [email protected]
www.linkedin.com/in/kferenchak
Results-Driven Leader with Superior Communication Skills who is able to determine Employee Strengths
Executive Director / VP / Director of Operations / COO / Regional / District Manager
responsible / highly organized / designs systems / monitors / follows through / decisive / strong communicator
Results driven senior-level leadership and management professional with more than 20 years of experience. A
Masters degree as well as a Bachelors degree in Organizational Management. Most recently led a high profile
organization as second in command. Directed up to 125 employees with a budget in excess of $30-Million. Duties
included general administration and operations, executive staff team membership, human resources and fiscal
management. Highly effective leadership abilities; skilled at developing strategic plans through effective
communications, staff development and training.
Skilled in managing a diverse group of employees through the use of excellent interpersonal abilities
Experienced in identifying and resolving problems
Highly knowledgeable about general administration, human resource and fiscal management
Expert in formulating new methods, procedures or policies to enhance and coordinate program oversight
Able to commit myself and others to improve performance and reach challenging goals and objectives
Strong at considering implications and the impact of decisions across time and on others
Capable analyzing and interpreting statistical data
Proficient with tracking, managing, organizing and ensuring timely completion of projects and assignments
CORE COMPETENCIES that lead to a Superior and Effective Work Environment
Results Oriented
Streamline Operations
Staff Development
Program Administration
Verbal / Writing Communication Skills
Budget Development / Administration
Turnaround Dysfunctional Organizations
Community Networking
Strategic / Business Planning
Strong Work Ethic
Resource Management
Contract / Legal Compliance
A BACKGROUND of Creating Best in Class Operations
YMCA of San Diego County, San Diego, CA
1996-2014
Worldwide non-profit organization based in Geneva, Switzerland, with more than 57-Million beneficiaries from 125
national associations. Founded in 1844.
Associate Executive Director, Childcare Resource Service (CRS) Division, 2000-2014
Reported to the Executive Director YMCA, 3333 Camino del Rio South, San Diego. CRS employs 125 full-time
staff. Directly supervised 13 exempt staff and indirectly 84-non-exempt staff with a 2014 budget of $31,800,000 out
of a total $34-Million budget. Provided executive-level leadership for key programs of YMCA Childcare Resource
Service, Alternative Payment (AP), Resource and Referral (R&R), and CalWORKs Stage 1 child care.
Duties and Responsibilities
Program management, safety enforcement and proper administration of YMCA policies and procedures
Ability to interpret statistical information and prepare reports and write proposals
Maintain positive relationships with staff and the community
Supervision of Alternative Payment/Certificate Department, Stage 1 Child Care, Human Resource,
Information Technology and Marketing
Development and expansion of new programs
Recruitment, selection, training, evaluation and on-going supervision of staff
Develop, monitor and control Annual Budget; manage expenses
Develop positive public relations and network extensively in the community
Responsible for meeting all reporting deadlines
Active participation with team to ensure program excellence in all areas of program/administration
Act of behalf of the Executive Director when appointed
Public Policy Chair, CAPPA California Alternative Payment Program Association
Chair for the Data and Technology Subcommittee for CAPPA
Strategic Planning Facilitator for Association and other outside agencies
Achievements
Developed Resource Management skills; managed contracts to ensure superior services provided;
Result #1: Grew/strengthened programs through identification and use of internal and external resources,
Result #2: Received Recognition for quality and excellent scores on contract audits and reviews.
Directed the move away from outdated software and manual systems; Result: Managed the CRS IT
Department to utilize technology and develop new systems for program delivery and fiscal control.
Developed a strong and positive employee team by hiring and promoting diverse staff in all departments;
Result #1: Implemented a Mentor Program within CRS, and
Result #2: Developed both Senior and Middle Manager senior-staff Enhancement Committees, and
Result #3: Created agency-wide committees to ensure staff involvement in agency leadership.
Sourced Department of Education to take over County Subsidized programs; Result: Secured funding that
increased the overall budget from $7.5-Million to $34-Million.
Created and oversaw the day-to-day operations for three licensed child care facilities for teens with
developmental abilities; Result: New programs met a neglected social area in dire need.
Created the first, and still only, fully bi-lingual YMCA website for the YMCA of San Diego County.
Facilitator for Strategic Planning by agencies and the management teams within the YMCA and the
community; Result: Developed vision and goals, strategies and work plans for turning vision into reality.
Promoted the YMCA of San Diego County and the YMCA Childcare Resource Service throughout the
state; Result: Developed extensive network with community groups and professional organizations.
CalWORKs Department Head, 1999-2000
Reported to the Executive Director. Responsible for all phases of the leadership for the CalWORKs program
including: Strategic Planning, operations, evaluation and development and supervision of staff. Designed and
implemented operating procedures and supervised the collection, integration and evaluation of program data.
Managed a $1.8-Million budget.
Duties and Responsibilities
Fiscal Management: Development and control of department budgets; monitored and modified assigned
budget accounts
Met all reporting requirements; ensured all assigned budget departments met year-end outcomes
Program Development: Management of the CalWORKs Child Care Program
Human Resources Management: Recruited, trained, and supervised staff
Conducted bi-annual performance evaluations required for CalWORKs Child Care Program
Planned, conducted and documented monthly staff meetings
Planning: Worked with the Executive Director as needed in the community through various organizations
Achievements
Payment Department was not delivering reimbursements in a timely manner,
Result #1: Increased turnaround time for child care provider reimbursement from 90 days to 14 days,
Result #2: Created and implemented payment department policies and monitored adherence,
Result #3: Increased staff morale and productivity through positive management leadership.
Positively responded to negative news reports from the media.
Alternative Payment Director, 1996-1999
Reported to the Executive Director. Responsible for CRS management of 85 full-time employees. Directly
supervised 3 exempt and 30 non-exempt staff, with a budget of $6-Million, out of a $8-Million total budget.
Oversaw Alternative Payment / Certificate Program business practices in relation to Child Care Case Management
and Provider Service units in all CRS offices.
Duties and Responsibilities
Coordinated and monitored Contract Monitoring Review activities to client, provider and payment files in
all office locations
Coordinated and monitored Corporate Office audit activities
Maintained compliance to the AP / Certificate Program budget
Hired, provided orientation, trained, scheduled, approved time cards, staff development
Directed the Data Entry function to assure accuracy and that time lines were met
Provided specialized information to community and contractors as needed
Directed Continuous Quality Improvement in order to provide the best possible services
Achievements
Sought funding through the California Department of Education for services; Result: Increased budget
from $6-Million to $7.5 Million.
Orchestrated high level of Program Administration to ensure compliance with all contract requirements;
Result: Achieved 96% approval rating on monitoring audit.
Created SOP Standard Operating Procedures manual for the program; Result: Manual provided
foundations for procedures that needed continual updating to meet changes in regulations.
East County YMCA, La Mesa, CA
Child Care, Youth Sports and Family Program Management
1992-1996
Santa Clara, CA YMCA
Youth Sports Director
1990-1992
Continuous EDUCATION to Enhance Professionalism
Master of Arts degree, Concordia University, Portland, OR
2014
Early Childhood Education major
Action Research Project (thesis): Barriers to Parental Engagement in Early Childhood Education
Bachelor of Arts degree, Ashford University, Clinton, IA
Organizational Management
2010
UCLA Anderson School of Management
Leadership Development Certificate
2008
YMCA Executive Leadership
Six month program
2014
