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Girish P.P Mobile Number: + 91 9901461560 (Bangalore) Mobile Number: + 91-9995751116 (Kerala) Skype Id: Girishharidas1989

Girish P.P is seeking a position that utilizes his education and experience in leadership, management, and innovative ideas. He has a Master's degree in Computer Applications from SNS College of Technology and over 5 years of experience as a Support Engineer in Microsoft Windows environments. His skills include configuration of Windows servers, Active Directory, networking, desktop support, and troubleshooting hardware and software issues. He is proficient in Microsoft and SolarWinds certifications and has worked with companies such as Mphasis and Nocme Technologies providing remote and on-site technical support.

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157 views5 pages

Girish P.P Mobile Number: + 91 9901461560 (Bangalore) Mobile Number: + 91-9995751116 (Kerala) Skype Id: Girishharidas1989

Girish P.P is seeking a position that utilizes his education and experience in leadership, management, and innovative ideas. He has a Master's degree in Computer Applications from SNS College of Technology and over 5 years of experience as a Support Engineer in Microsoft Windows environments. His skills include configuration of Windows servers, Active Directory, networking, desktop support, and troubleshooting hardware and software issues. He is proficient in Microsoft and SolarWinds certifications and has worked with companies such as Mphasis and Nocme Technologies providing remote and on-site technical support.

Uploaded by

asifzharaf
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Girish P.

P
[email protected]
Mobile Number: + 91 9901461560(Bangalore)
Mobile Number: + 91-9995751116(Kerala)
Skype id: girishharidas1989

CAREER
OBJECTIVE
Career
Objective:
Obtain a position that will enable me to continue to utilize my education, work experience,
Leadership, management skills and innovative ideas to achieve time bound results, and to drive the
company and myself towards greater heights.
EDUCATIONAL
QUALIFICATIONS
Educational
Qualifications:

Examination Discipline/Specialization

School/college

Board/University

Year of
Passing

Post
Graduation

SNS College
Of Technology

Anna University

2013

84.7%

Bharathiar
university

2010

57.13%

Kerala State

2007

71%

Kerala State

2005

80%

High School

Master in Computer
Application

Under
Graduation

Bachelor of Computer
Science

Higher
Secondary

Science+Maths

SSLC

Chinmaya
Mission
College
Chathanoor
Higher
Secondary
School
JMJ English
Medium High
School

Percentage

CERTIFICATIONS

Company

Certification

Institute

Status

Microsoft

Microsoft Certified Solution


Associate
(Configuring Windows8)

CMS
Trivandrum

Certified

Microsoft

Exam 74-409: Server Virtualization


with Windows Server Hyper-V and
System Center

SolarWinds

SolarWinds Certified Professional

CMS
Trivandrum

CMS
Trivandrum

Certified

Certified

SKILL SET
Skill Set:
Microsoft Certified Professional(MCSA)
Solarwinds Certified Professional(SCP)
Over 1 Year 5 Months of Experience as Support Engineer in Microsoft Windows environment
Handsome knowledge on Domain Controllers, Active Directory, DNS,DHCP and group policy
Excellent knowledge of Windows XP, Vista, Windows 7 & 8 and general desktop issues
Installing, configuring and administering Windows Server 2008, 2008R2 and Windows 2012.
Excellent Client Handling Skills with positive attitude
Expert in configuring & troubleshooting File systems, OS Installation, Drivers/Printers
installation and working Knowledge in Centralized antivirus management
Knowledge of TCP/IP and other networking concepts
Working knowledge in Windows Deployment Service and Windows Server Update Service
Knowledge in registries, permissions and shares
Working knowledge in hardware side for both desktops and laptops

WORK
EXPERIENCE
Work Experience:

Employer
Mphasis Private Limited,
Global Tech Park-Bangalore
(Payroll CompanyInknowtech Private Limited)

Nocme Technologies Private


Limited,
Techno park Trivandrum

Status

Designation

From

Till

Working

Support Engineer

February 2015

Till Date

Worked

Support Engineer

October 2013

November
2014

JOB DESCRIPTION
O
Client Company: Mphasis Private Limited (February 2015-till date)
Payroll Company: Inknowtech Private Limited
Installing, Configuring & Troubleshooting of Desktops & Laptops related issue either through
remote access software such as Microsoft Office Communicator or Remote Desktop
Delivering, Installation and setting up of standalone PCs
Creating and configuring the windows OS image using Norton Ghost or WDS server.
Maintenance of hardware and software asset inventory
Managing Active Directory, mailbox creation, managing groups and permissions
Identifying and fixing network related issues physically
Coordinate and work with SCCM and Endpoint team for windows patches and antivirus related
issues
Installation of Microsoft Outlook configuration and troubleshooting
Installation and configuration of network printers, Local Printers & scanners.
Maintain work discipline based on the Service Legal Agreement(SLA)
Configuring Soft and Hard VOIP and CISCO IP phones.
Managing user accounts, permissions, email, and anti-virus, anti-spam
Working knowledge with Moatis and Solarwinds ticketing tool and following ITIL process

Rotational 24 X 7 On-Call shifts. Driving and ownership of High-severity calls


Coordinate with hardware vendors regarding the replacement and support queries
Patch Management and Encryption Management
Provide technical solutions for applications like SQL, QTP,ALM, AT&T and QC
Maintain and managing the issues with Mphasis intranet site appaccess
Company: Nocme Technologies private Limited(October 2013-November 2014)
OS installation:-Windows XP, Windows Server 2003, 2008, Windows Vista, Windows 7,
Windows 8 and MAC.
Windows Maintenance, upgrade & update the windows, pushing patches from WSUS server
MS outlook Configuration, Outlook backup & restore and troubleshooting
Centralized Antivirus Management System
Profile Migration and working with Active Directory
Printer/Fax support
Browsers: Mozilla, Chrome, Internet Explorer and Safari
Made use of Helpdesk systems to make work-load prioritization, to update mails
Basic Networking, Map drive, Data sharing
Inventory tracking of all computer hardware and software assets to ensure items are properly
tagged
Remote support for end users using RDP, Remote Assistance, LogMeIn, Team Viewer,
Labtech, N-able, VNC, Centra Stage and Chrome Remote Desktop
Roles and Responsibilities

WSUS Server and Patch Handling and generated the report and verify the status
Resolving network related issues by joining the Bridge calls with network team
Managing and maintaining asset list and also prepare the reports for future reference
Installing configuring and verifying SCCM and EPO clients in all the machines
Perform hardware replacement such as RAM,HDD and other peripherals
Preparation of new PC according to the company standards
Coordinate with vendor on the replacement of faulty IT device
Perform basic desktop or network troubleshooting by giving instructions for the end user via
calls

Answering customer queries regarding technical issues and abide by the prescribed norms
PERSONAL
PROFILE
Personal
Profile:
Name
Fathers Name
Sex
Marital Status
Nationality
Hobbies
Permanent Address

:
:
:
:
:
:
:

Mobile No
Mobile No
Date of Birth
Passport No

:
:
:
:

Girish P.P
Haridas P.P
Male
Single
Indian
Occasional Reading, Computer Gaming, Driving, Learn and implement
Eengamparambil House,
Arangottukara (PO)
Pin-679532
Palakkad (Dist)
91-9901461560(Bangalore)
91-9995751116(Kerala)
06-05-1989
L2347117

Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge
and I bear the responsibility for the correctness of the above-mentioned particulars.
Place: Bangalore

(Girish P.P)

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