ITpreneurs Service Management
ITIL Expert
Program
The ITpreneurs ITIL Expert Program
The ITIL Expert Program: All of the ITIL Intermediates and Managing Across the Lifecycle (MALC) certifications combined
into one integrated package! This innovative training curriculum allows aspiring IT professionals to advance from the
Foundation level to ITIL Expertthe most sought-after-qualification in the IT domain. Using a combination of online selfstudy and instructor-led classroom sessions, the ITIL Expert Program provides the most efficient and accelerated path to
the ITIL Expert Level available.
Why Become an ITIL Expert?
2
Career Development
ITIL Expert qualification
is highly recommended
for those moving into
IT leadership positions.
This key enabler allows IT
professionals to realize their
career ambitions and the
benefits that go along with
a rewarding career.
1
Improved
Performance
ITIL Expert certification builds
the skills of IT professionals.
It improves their on-the-job
performance and enables
them to continually improve
the services that their
organizations provide.
3
Enhanced
Credibility
The ITIL Expert status
makes the professional
more valued among
peers; the go-to
person for all Service
Management related
matters.
Source: The Benefits of Investing in ITIL Advanced Certification. www.expert.itpreneurs.com. Copyright ITpreneurs.
Key Features of the ITIL Expert Program
Online Self-Study
(Computer / iPad / eReader)
Self-study materials can be taken
at the time and pace that suits
the participant.
Learning can be accessed via computer
or mobile device.
Repeat access is available for two years
after completion of the course.
Exam preparation is included.
Flexible Program
Individual learning-block configuration can be
customized to meet the requirements of participants.
Virtual classrooms are delivered online and in real-time,
when travel is not an option.
High-Energy Classroom
Classrooms are dedicated to practical application cases,
assignments and scenarios.
Lifecycle Track: 10-day classroom sessions are spread over
three weeks.
Capability Track: 12-day classroom sessions are spread
over three weeks.
Officially Accredited Program
Meets all requirements of the official ITIL
scheme and is accredited by official exam
providers.
ITpreneurs Service Management
Two Distinct Tracks to Certification
ITIL Expert
Managing Across the Lifecycle (5)
*Cr
edi
ts t
ow
ard
s IT
IL o
ffic
ial s
che
me
Lifecycle Track
Intermediate
SS SD ST SO CSI
*(3) (3) (3) (3) (3)
10-Day Classroom
+55 hour online study spread over 12 weeks
Capability Track
Intermediate
RCV OSA
(4)
(4)
SOA PPO
(4)
(4)
12-Day Classroom
+55 hour online study spread over 12 weeks
The Lifecycle Track is for professionals who seek a
leadership role that requires broad management of
ITIL practice areas.
The Capability Track is for professionals who seek
specialized, process-level knowledge in one or more
processes, with a focus on day-to-day execution of
ITIL practices.
Lifecycle Track includes:
SS (Service Strategy)
SD (Service Design)
ST (Service Transition)
SO (Service Operation)
CSI (Continual Service Improvement)
MALC (Managing Across the Lifecycle)
Capability Track includes:
RCV (Release, Control and Validation)
OSA (Operational Support and Analysis)
SOA (Service Offerings and Agreements)
PPO (Planning, Protection and Optimization)
MALC (Managing Across the Lifecycle)
This track is appropriate for Process Owners,
Lifecycle Stage Managers, ITSM Implementation
Teams, Consultants, and Stakeholders.
This track is appropriate for Process Managers,
Operational Staff, Process Consultants, IT Practitioners
and those who execute the daily activities of one or
more processes.
Why Take the ITIL Expert Program
Instead of Individual Intermediates?
Connect Across the Lifecycle
The ITIL Expert Program offers a consistent look, feel and structure across
all the Intermediate modules. It enables the IT professional to see the big
picture and effortlessly connect across the ITIL Service Lifecycle.
Less Out-Of-Office Time
The ITIL Expert Program offers an accelerated path to the Expert Level with
only 10-12 days of classroom learning, compared to individual Intermediate
courses which require 20-25 days. This gives the participant more time to
engage in their regular activities.
Benefits of the ITpreneurs ITIL Expert Program
Optimized
Course Design
Accelerated
Path to Certification
The innovative course design
provides the optimal combination
of technology and traditional/
online classroom sessions allowing
you to:
By combining ITIL Intermediates
and MALC into one integrated/
blended package, the program
allows you to achieve the ITIL
Expert Level in half the time
it would take in a traditional
classroom setting.
Build strong conceptual
knowledge through self-paced
online study.
Learn to translate concepts
into practical skills through
application-oriented exercises
and group work in the
classroom sessions.
Reinforce concepts learned
with digital reference materials.
The reduced classroom time offers
additional benefits including
reduced out-of-office time and
travel costs.
Experiential Learning
Through Intensive Team
Experience
Individual participants are
transformed into members of a
high-level IT Service Management
team through the energy-packed
classroom sessions.
Participants build and maintain a
network of fellow experts beyond
the duration of the coursesharing
best practices for the benefit of all.
The Most Learner-Centric Course Available
The ITIL Expert Blended Program offers a superior learning experience, combining the flexibility of technology-enhanced
learning with traditional classroom coaching. This approach puts more control in the hands of the participantto learn and
absorb the ITIL theory at a suitable time and pace for themselves.
By using a blended program design, the ITIL Expert Program embraces a powerful maximthat certain learning material is
best-retained through reading on ones ownwhile other material is best-learned in a classroom setting. This unique learning
approach allows participants to successfully apply what they learn... immediately!
Contact Us for More Information
+31 10 71 10 260 INTL
+1 800 214 6371 USA
version code: 28082012
[email protected]
expert.ITpreneurs.com
Copyright 2012 by ITpreneurs Nederland B. V. All rights reserved
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