DeAnn Lott-Anderson
McKinney, TX 75070
972-529-8106
[email protected]
SUMMARY
IT Manager with experience in strategic and tactical delivery management, program management and operations
development of outsourced services - domestic and global. Full project life cycle experience from design and
development to implementation and maintenance. Strong business, analytic, and interpersonal skills developed
through leadership at front line and organizational levels. Talent for developing honest and productive relationships
with employees, peers and clients in globally diverse environments.
IT and Business Management
Global Alliance Management
Team / Performance Management
P&L Management
Reorganization / Change Management
Sales/RFP Support/Due Diligence
PROFESSIONAL HISTORY
Hewlett Packard
PMO Office ITO Projects
05/2013 04/2015
Successfully managed Control-M application upgrade across 1,000 servers and 9,000 workstation devices for the
Bimbo Bakeries Account
Managed Symantec 11 to Symantec 12 upgrade for 1,000 servers and 9,000 workstation devices for the Bimbo
Bakeries Account
Migrated 9,000 servers to the HP back up and restore application for the Sabre Account
Hewlett Packard
10/2012 05/2013
Applications Development Manager
Implemented two major development releases for the Mortgage Electronic Registry (MERS) applications with
over 10,000 hours of development work in addition to minor Security releases.
Hewlett Packard
06/2011 09/2012
IT Service Delivery Manager
American Express
Implemented a customer satisfaction survey for the Travel Service Desk (SD), initial scores were <60% within 9
months increased satisfaction and retained >90% satisfaction. The SD supports approx. 5,000 tickets monthly
with an average first call resolution of 87%.
Successfully closed 5 call centers and migrated approximately 1,000 travel councilors to home based servicing.
Implemented quality control and standardization of imaging at depot
Integrated the Travel and Card depots into a single Enterprise depot
Implemented a Global Incident process to follow the sun model in support of Severity 1 and 2 network outages
Level 2 support monthly of 500 desktop and 400 application incidents in addition to 300 IMACS
Hewlett Packard
03/2011 06/2011
Program/Project Manager Consultant
HP Tools Retirement and Account Migration Program
Manage project deliverables for enterprise level infrastructure hardware and software migration. 50,000 75,000 Global user migrations.
Manage project schedules, deliverables, resource allocation, interface with network and firewall teams, and
other infrastructure organization to achieve goals.
DeAnn Lott-Anderson
Page II
[email protected]
MDLA Consulting
03/2009 04/2010
Consultant
Partnered with a reseller of Allscripts to implement Practice Management and Electronic Medical Record (EMR)
applications for medical clients. As part of the sales team, responsible for presenting the application capabilities to doctors, Medical Administrators and IT Directors.
Electronic Data Systems (EDS)
12/1988 01/2009
Cognizant Alliance Manager
Secured $3.5 M in revenue by expanding offshore presence; managed the contractual agreement with Cognizant
to ensure business demands were met.
Developed and managed a joint pipeline and revenue targets for cross Lines of Business/Region activities within
the Alliance. Alliance spanned 26 EDS clients with 500 + alliance employees.
Created alliance governance for oversight and tracking of development and quality; developed documentation
to standardize migration procedures which guaranteed quality and on time delivery.
Program Manager
Managed a 200+ global team supporting applications and Corporate Initiatives.
Offshore coordinator successfully transitioned 100+ FTE functions from India to Egypt within 5 months. Resulted
in a reduction of expense ($400K/annually) for Client EDS, allowed Egypt to gain new business and freed India to
work on revenue generating business.
Offshore Coordinator for EDS internal applications successfully managed the pilot of offshoring resources to
India. Over two year period 60% of the team was migrated offshore which exceeded the goal by 10%.
Developed offshore migration processes and procedures that is considered Best Practice and was incorporated
into EDS GSMS 3.0 release.
Created a communication strategy to bridge cultural differences that proposed high risk to success. Managed
challenges by developing a schedule and negotiating to accommodate cultural mandates providing a win-win
solution.
Business Planning Manager
Responsible for Demand Management for Applications Services Field Operations for Americas.
Centralized all demand management support for the Americas application organization into a single regional
organization, providing strategic insight of demand signals and management of resources. This resulted in being
able to capture placement metrics, align resources to Industry footprints globally and ensure the positions were
being filled in accordance with the client Point of Sale.
Offshore Business Planning Manager
Centralized Best Shore Business Management into a single organization to have strategic insight into revenue
pipelines, demand signals and global real estate needs. This also resulted in repeatable standard processes for
all Best Shore organizations. Global teams included Argentina, Brazil, China, Egypt, India and Mexico.
Other Job Titles include: Technical Delivery Manager, Business Relations Manager, Business Implementation
Manager, Business Analyst Adv, Service Relations Analyst
PROFESSIONAL DEVELOPMENT
Certification in Global Project Management Excellence (9 Month course of study)
Certification in Best Shore Assessments
PUBLICATIONS
Co-authored a Best Shore Whitepaper: The Plano Solution Center Procurement Methodology, published October, 2002
