ENTERPRISEDB

GLOBAL SERVICES CATALOGUE

Q4 2015

ENTERPRISEDB GLOBAL SERVICES CATALOGUE

1 INTRODUCTION

2 PACKAGED SERVICES

2.1 ARCHITECTURAL HEALTH CHECK

2.1.1 DESCRIPTION
2.1.2 DELIVERABLES
2.1.3 SUCCESS FACTORS
2.1.4 ONSITE DELIVERY
2.1.5 REMOTE DELIVERY
2.2 RED HAT CLUSTER SUITE IMPLEMENTATION
2.2.1 DESCRIPTION
2.2.2 DELIVERABLES
2.2.3 SUCCESS FACTORS
2.2.4 ONSITE DELIVERY
2.2.5 REMOTE DELIVERY
2.3 DATABASE MIGRATION ASSESSMENT
2.3.1 DESCRIPTION
2.3.2 DELIVERABLES
2.3.3 ONSITE DELIVERY
2.3.4 REMOTE DELIVERY

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3 CUSTOM CONSULTING SERVICES

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3.1.1 HOW TO ENGAGE

3.2 ENTERPRISE ARCHITECTURE BEST PRACTICE - SETUP OR REVIEW
3.2.1 BENEFITS
3.2.2 DELIVERABLES
3.3 POSTGRES ARCHITECTURE DESIGN, DEVELOPMENT AND DEPLOYMENT
3.4 POSTGRES INTEGRATION WITH EXISTING DATA MANAGEMENT SOLUTIONS
3.5 DESIGN AND DEPLOYMENT OF HIGH AVAILABILITY SOLUTIONS FOR POSTGRES
3.6 DATABASE MIGRATION ASSESSMENTS
3.7 DATABASE MIGRATION IMPLEMENTATION PROJECTS
3.8 DATABASE PERFORMANCE IMPROVEMENTS
3.9 POSTGRES DATABASE RECOVERY
3.10 POSTGRES DATABASE UPGRADE
3.11 DATABASE MONITORING IMPLEMENTATION
3.12 POSTGRES FLEX CONSULTING FLEX CREDIT DAYS
3.12.1 BENEFITS

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4 TECHNICAL ACCOUNT MANAGEMENT SERVICES

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4.1.1
4.1.2
4.1.3
4.1.4

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BENEFITS
RESPONSIBILITIES AND DELIVERABLES
HOW TO ENGAGE TAM SERVICES
CONSULTING ROLES BEYOND THE TAM

5 DBA SERVICES

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5.1 REMOTE DBA SERVICES

5.1.1 24X7 MONITORING-ONLY SERVICE
5.1.2 BASIC RDBA SERVICE
5.1.3 PREMIUM RDBA SERVICE

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5.1.4 EXCLUSIONS AND CUSTOM RDBA SOLUTIONS
5.1.5 ADDITIONAL DBA SOLUTIONS
5.2 DEDICATED INFRASTRUCTURE DBA
5.2.1 ONSITE DELIVERY
5.2.2 REMOTE DELIVERY

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6 DEPLOYMENT SERVICES

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6.1 SUMMARY
6.2 DEPLOYMENT SERVICES DETAILS
6.2.1 POSTGRES EVALUATION SUPPORT KIT
6.2.2 POSTGRES KICK START
6.2.3 POSTGRES DEVELOPER KICK START
6.2.4 POSTGRES GROUP SUCCESS
6.2.5 POSTGRES GROUP SUCCESS WITH RDBA
6.2.6 POSTGRES TEAM SUCCESS
6.2.7 POSTGRES TEAM SUCCESS WITH RDBA
6.2.8 POSTGRES ENTERPRISE ENABLEMENT FTE
6.2.9 POSTGRES ENTERPRISE ENABLEMENT WITH RDBA
6.3 LIMITATIONS

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7 SAMPLE CONSULTANT PROFILES

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7.1 PRINCIPAL CONSULTANT

7.2 SENIOR CONSULTANT/SENIOR SOLUTION ARCHITECT
7.3 TECHNICAL CONSULTANT

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8 CONTACT INFORMATION

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1 INTRODUCTION
EnterpriseDB (EDB) is the leading worldwide provider of Postgres software and services that
enable enterprises to reduce their reliance on costly proprietary solutions and slash their
database spend by 80% or more. With powerful performance and security enhancements for
Postgres, sophisticated management tools for global deployments and Oracle compatibility,
EnterpriseDB software supports both mission and non-mission critical enterprise applications.
More than 2,000 enterprises, governments and other organizations worldwide use EnterpriseDB
software, support, training and professional services to integrate open source software into
their existing data infrastructures.
Postgres is a powerful, open source object-relational database system with a strong reputation
for reliability, data integrity, and stability. Postgres is rapidly becoming the preferred open
source relational database for enterprises, governments, ISVs and OEMs. Many companies are
switching from well-known brand-name closed-source database solutions to Postgres.
To meet our enterprise customer needs, EDB has developed Postgres Plus Advanced Server
(PPAS) which integrates and extends PostgreSQL with advanced performance features,
additional security, enterprise-class tools and Oracle compatibility enabling organizations to
dramatically reduce their costs by utilizing open source based products effectively in their IT
infrastructures. PPAS and PostgreSQL are complemented by a set of tools for replication (xDB),
failover management (EFM) and enterprise management (PEM).
EDB has developed a comprehensive collection of services offerings to help our customers get
the maximum value from their EDB product subscriptions.
The services fall into several categories
1. Packaged Consulting Services
2. Custom Consulting Services
3. Technical Account Management Services
4. Deployment Services
5. DBA Services
Packaged Services are highly standardized and are offered through the EDB sales organization or
through qualified partners. Most of the time they do not require a separate statement of work
(SOW).
Custom Consulting Services require a more detailed understanding of the customers needs.
After a quick and focused needs assessment, the EDB Professional Services team, in close
collaboration with our sales organization, delivers a tailored SOW to the customer.
Technical Account Management (TAM) services provide the customer a named trusted advisor
to ensure successful Postgres implementations.
DBA Services focus on helping customers operate existing Postgres production implementations.
Depending on the customers needs, the services described above can be delivered by onsite
consultants or by remote teams.

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2 PACKAGED SERVICES
2.1 ARCHITECTURAL HEALTH CHECK
2.1.1 DESCRIPTION
The Architectural Health Check (AHC) is a detailed review of the customers Postgres database
environment. Multiple Postgres instances will require multiple AHCs1; The AHC produces a set of
specific and actionable high impact recommendations that the customer can implement to
ensure that the system is optimally configured and tuned. Some recommendations can be
implemented within a short timeframe; others are strategic suggestions that may take longer to
realize
The AHC is based on years of Postgres experience in high performance and high availability
environments.
The AHC focuses on the following aspects:

Technical Infrastructure (OS, hardware, and database)

Indexes and tables

Tuning parameters at the OS level and the database level (memory, WAL, background
workers, logging, checkpoint, auto vacuum, etc.)

Disaster recovery planning (backups, high availability, replication, etc.)

Best practices (table spaces, maintenance, partitioning, indexing, etc.)

The AHC is a highly interactive process that takes approximately 40 hours, 2/3 of that time is
being spent reviewing the customers Postgres infrastructure. The remaining time is focused on
analyzing the data, and on the development and documentation of the AHC recommendations.
An EDB-internal peer review is conducted prior to the delivery of the final recommendation

2.1.2 DELIVERABLES
The AHC produces a detailed report covering the analysis and the recommendations (see Figure
1 for a sample section).
While a consultant may make minor changes to a running system for debugging or deriving
tuning information, actual implementation of AHC recommendations should be essayed
stepwise, with testing in between changes, and cannot be implemented during the AHC process.

Read-only Replicas or Disaster Recovery Replicas do not require a separate AHC.

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Figure 1: Sample AHC Contents

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2.1.3 SUCCESS FACTORS

The AHC is an interactive process. The EDB consultant needs access to the customers DBA team
and the business owner of the application for discussions, questions and answers. The EDB
Consultant will also run custom developed and proprietary scripts on the production system to
collect performance data, identify performance problems and develop recommendations.
Tuning analysis is most accurate when the system can be observed under production loads or
accurately simulated production loads, with the expected hardware profile in place.
For some investigation, administrator access is required.
Depending on the initial findings, the EDB consultant will also need access to the IT architecture
team, the IT Networking Team and the Application Design Team to develop a complete set of
recommendations.
AHCs focus on systems that are currently in production. Customers who need performance
evaluations and architectural reviews for pre-production systems should consider a custom
consulting engagement.
The standard AHC does not include an evaluation of third party software for replication, load
balancing, failover, or disaster recovery. If such tools or products need to be considered then
our sales team will engage with the customer to develop a custom project.

2.1.4 ONSITE DELIVERY

For onsite delivery of the AHC, the EDB consultant needs access to the production environment.
The EDB consultant will be onsite for three consecutive days. The remaining time will be used to
develop the recommendations, peer review and delivery of the recommendations to the
customer.

2.1.5 REMOTE DELIVERY

For remote delivery of DBA Services, the EDB consultant needs SSH access either directly or via
VPN to the production environment. The remote access has to be in place prior to the start of
the project. Delays in the remote access will impact the cost of the project.

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2.2 RED HAT CLUSTER SUITE IMPLEMENTATION

2.2.1 DESCRIPTION
The Red Hat Cluster Suite (RHCS) implementation project focuses on creating a highly available
Postgres infrastructure by creating an active/passive cluster using a shared storage. RHCS
Implementation is a proven service that creates a robust infrastructure with very high
availability. It addresses several of the most prominent single points of failure in a conventional
Postgres setup.
The RHCS project includes

Hardware and O/S Consultancy:

o

Advice on selecting the right hardware and software components

Advice on the configuration of the operating system and the storage setup

Database installation and tuning

Installation of PostgreSQL or Postgres Plus Advanced Server (PPAS)

Configuration of tuning of Postgres for RHCS

Cluster setup and testing

Installation of cluster components

Configuration

Test of failover and cluster switching

Project Flow

Prior to the engagement, EDB engineers schedule a meeting with the customers review
the selected hardware and OS. In preparation of this meeting, EDB provides the
customer a RHCS readiness checklist.

EnterpriseDB configures OS, including High Availability (HA) packages.

EnterpriseDB installs and configures database server.

EnterpriseDB configures cluster.

EnterpriseDB performs cluster testing.

Application testing is not included in this engagement.

2.2.2 DELIVERABLES
At the end of the project, the customer has a fully configured and tested Postgres
implementation that leverages RHCS for failover and high availability.
The deliverables include:

Infrastructure

Cluster setup steps (documentation)

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Configuration details (documentation)

Tips for managing clusters (documentation)

Best practices (documentation)

2.2.3 SUCCESS FACTORS

The EDB engineer requires active support from the customers hardware, operating system,
network and DBA teams throughout the project.

2.2.4 ONSITE DELIVERY

The majority of RHCS implementations can be conducted remotely. Onsite RHCS projects need a
custom Statement of Work.

2.2.5 REMOTE DELIVERY

For remote delivery of DBA Services, the EDB consultant needs SSH access either directly or via
VPN to the production environment. The remote access has to be in place prior to the start of
the project. Delays in the remote access will impact the cost of the project.

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2.3 DATABASE MIGRATION ASSESSMENT

2.3.1 DESCRIPTION
The Database Migration Assessment (DMA) is a highly proven and very systematic assessment of
an Oracle database to identify the effort necessary to migrate it to the latest release of Postgres
Plus Advanced Server (PPAS).
A DMA proceeds as follows:

Discovery
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Select initial database(s) to assess - identify the best candidate database(s) for
initial migration targets based on technical features used, goals and
requirements, use case, and your identified database inventory. This is often
done during the pre-sales stage with the customer.

The Database Migration Assessment Tool (DMAT) is executed against the

customer schema, and results in an in initial understanding of the relative
compatibility between the customer schema and the Oracle features supported
by Postgres Plus Advanced Server (PPAS).

Using the DMAT, EDB performs a syntactical analysis of the schema to identify
any objects that may not be supported in PPAS. The objects evaluated include
Database Links, Functions, Indexes, Procedures, Sequences, Tables, Views and
Triggers.

In addition to use of the DMAT, the consultant looks for other known issues that
may not be discovered by the automated tool.

Gather details about the customer applications that access the schema to be
ported to PPAS.

Review and Plan

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Produce and analyze the findings in the report generated from the Database
Migration Assessment Tool.

For each object that will not migrate automatically, EDB identifies if there is a
known solution in the EDB library currently a collection of over 70 proven
scripts, tools and practices.

EDB and customer discuss issues that cannot easily be revealed by automated
analysis to explore usage and potential alternatives.

Gather details about performance, uptime requirements, functional regression,

migration constraints, schedule.

Finalized Results and Plan - EDB documents the DMA findings and reviews a
proposed migration approach with the customer.

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2.3.2 DELIVERABLES
The DMA Service results in a detailed report describing:

The process used for performing this DMA.

A summary of assessed objects with object counts, classifications, and ratios.

Figure 2: Migration Analysis Details with Migration Ratio and Object Counts

A summary of the objects that would migrate using the MTK without issue or
modification.

A summary of the objects that can be migrated by the use of known,

documented workarounds. These are established solutions that can apply to the
customers non-migratable objects.

A summary of the objects that require further detailed analysis to explore the
use case and viable alternatives.

Conclusions, recommendations, and next steps.

2.3.3 ONSITE DELIVERY

DMAs are most often executed remotely. We will create a custom consulting engagement for
customers requiring an onsite migration assessment.

2.3.4 REMOTE DELIVERY

DMAs are typically executed remotely at our Technical Service Center. Depending on resource
availability, DMAs are targeted to be completed in a timeframe of 10 business days or less.
Where multiple related schema are to be analyzed, this duration may be longer.

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3 CUSTOM CONSULTING SERVICES

EnterpriseDB is a recognized leader in operational database management systems, and is the
leading worldwide provider of Postgres software and services. Customers engage with us for
strategic custom consulting services based on best practices from the most knowledgeable
Postgres experts.
We enable or customers success by providing strategic and outcome oriented services.
The following is a non-exhaustive list of Custom Consulting Services available from EDB:

Enterprise Architecture Best Practice Setup or Review

Postgres Architecture Design, Development and Deployment

Postgres Integration with Existing Data Management Solutions

Design and Deployment of High Availability Solutions for Postgres

Database Migrations

Database Performance Improvements

Postgres Database Recovery

Postgres Database Upgrade

Postgres Project Support

3.1.1

HOW TO ENGAGE

All Custom Consulting Services require a statement of work (SOW) that describes the scope of
work, deliverables, roles and responsibilities of all parties, and the price. The SOW is developed
by the EDB Professional Services team in close collaboration with our sales organization.
Custom Consulting Projects can be delivered on site, remote or in a mixed mode. Custom
Consulting Services are available for PostgreSQL and Postgres Plus Advanced Server.
The next sections outline the key activities for select custom consulting projects, and is a
representative sample of the world-class service we provide. Contact us to talk about your
specific needs and we will propose a solution that is the best fit for you.

3.2 ENTERPRISE ARCHITECTURE BEST PRACTICE - SETUP OR REVIEW

The Enterprise Architecture Setup service from EnterpriseDB accelerates the implementation of
your Postgres solution by using a standards-based approach based on best practices. Avoid
deploying without a full architecture and avoid the complexity and risk of building it out as you
go. Take advantage of EDB's Postgres expertise with a reference architecture built on years of
experience and well-defined best practices. Prepare in advance for the requirements of a
mission critical production environment that is highly available, scalable, and secure.

3.2.1 BENEFITS
The most effective data center implementations use a reference architecture to:
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Accelerate the implementation of a solution

Lower operational costs

Build in flexibility

Enhance performance

Lower complexity and reduce risk

We will help you plan and design your architecture from the start or can review and validate
an existing architecture and ensure it is implemented according to a best practice approach
for Postgres.
Our solution for a Postgres enterprise architecture is based on proven best practices from
service delivery experts, and supports a wide range of enterprise deployments. Our
comprehensive reference architecture for Postgres is modular, standards-based, and will
have you set up for success.

3.2.2 DELIVERABLES
Data Management Need
EDB Integrated Solution
OLTP infrastructure
Installation and configuration of multiple Postgres instances for
a high performance, scalable, and reliable OLTP infrastructure.
High Availability

Protection against hardware or software failure with

configuration of asynchronous streaming replication and set up
failover management with Enterprise Failover Manager.

Disaster Recovery

Support backup and recovery policies and protect against site

failure or error, configure Backup and Recovery Tool (BART), set
up point in time recovery, and configure a remote replica.

Data Integration

Connect your Postgres solution with other line of business

applications using a Single Master Replication setup with xDB to
replicate data from an Oracle, SQL Server, or Postgres database.

Management and
Monitoring

Capacity planning, event management, and alerting with

Postgres Enterprise Manager (PEM) configuration of a PEM
Server for monitoring, set up agents and configure 15 alerts and
5 dashboards.

Security Control

Configuration to support authentication and authorization

policies with auditing, use PEM Security Expert for analysis,
protect against SQL injection attacks, set up LDAP integration.

Operational Readiness

Documented architecture setup, knowledge transfer with run

book review and hand off to customer operations.

Training

Postgres Plus Essentials on demand course, with additional class

recommendations based on your skill level and needs.

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3.3 POSTGRES ARCHITECTURE DESIGN, DEVELOPMENT AND DEPLOYMENT

EDB Consultants work closely with the customers team to define the requirements, building
blocks and execution plans for enterprise-level Postgres deployments. Key aspects of such a
project include:

Understanding data volume, velocity and variety requirements

Understanding scalability, high availability, disaster recovery, integration, distribution

and security requirements

Identifying the architectural building blocks needed to meet the requirements

Developing an integrated architecture leveraging Postgres and proven best practices to

meet the requirements identified above

Creating an implementation plan

Supporting the customers team in the execution of the implementation

Supporting the move to production and key go-live activities

3.4 POSTGRES INTEGRATION WITH EXISTING DATA MANAGEMENT SOLUTIONS

Integration projects focus on the use of EDBs xDB solution to provide best-of-breed cross-
platform data integration, single-master replication, or multi-master solutions.
EDB consultants work closely with the customer team to identify integration requirements,
evaluate performance needs, define the architecture, document the plan, implement the
solution and support the go-live activities.

3.5 DESIGN AND DEPLOYMENT OF HIGH AVAILABILITY SOLUTIONS FOR POSTGRES

This project focuses on
1) Understanding the high availability and disaster recovery requirements
2) Defining how they can best be met using proven Postgres-related products and
solutions, such as streaming replication, PG Pool-II, Red Hat Cluster Suite, EDB Failover
Manager, EDBs xDB or any number of other Postgres focused open source solutions or
commercial products
3) Defining and executing the implementation plan
4) Supporting migration to production and go-live

3.6 DATABASE MIGRATION ASSESSMENTS

EDB offers the Database Migration Assessment (DMA) a highly proven and very systematic
assessment of an Oracle database to identify the object level compatibility with Postgres Plus
Advanced Server (PPAS), and to begin to consider the effort to migrate to the latest release.
DMA is offered as a packaged service see Section 2.3.

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EDB also offers custom migration assessments for customers who want to migrate from other
databases, such as MySQL, Microsoft SQL Server, Sybase, or IBM DB2, and who want a detailed
assessment and plan prior to embarking on the migration.
A Database Migration Assessment is a short project focused on understanding the compatibility
and undergoing an analysis of what is required to migrate from a non-Oracle database to PPAS.
This project also identifies any technology risks associated with this migration.

3.7 DATABASE MIGRATION IMPLEMENTATION PROJECTS

Database migration projects focus on
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Understanding the pre-migration performance and the post migration performance

goals

Identifying mappings for data types

Migrating database objects (tables, indexes, views, functions, procedures, etc.) to

Postgres

Migrating data

Tuning indexes and partitions

Verifying performance goals

Move to production and go-live support

EDBs migration projects do not include application modifications, but we may provide some
consultative support.

3.8 DATABASE PERFORMANCE IMPROVEMENTS

Architectural Health Checks (see Section 2.1) identify short-term and long-term performance
improvements, HA, DR and Security requirements. Database Performance Improvement
projects help customers realize these opportunities.

3.9 POSTGRES DATABASE RECOVERY

Database Recovery projects help customers in the rare circumstance where a Postgres database
has become corrupt. This can be due to a corruption of the database catalogue, an intrusion, a
file system corruption or a faulty backup.
EDB has significant experience in helping customers recover corrupted databases and restore
most, if not all, of the data.

3.10 POSTGRES DATABASE UPGRADE

The Postgres Database Upgrade project helps customers upgrade their Postgres database.
Depending on the available downtime and the upgrade complexity, such a project can be very
short (in the order of days) or much more involved (several weeks), requiring significant
preparation, staging systems and several dry-runs.
To assess the complexity and duration of the project EDB provides the customer a detailed
checklist that touches on:
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Postgres Versions (from, to)

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Number of database instances, schemas, tables and records

Operating system and hardware

Drivers and programming languages

HA and DR solutions

Allowable downtime

This checklist provides the information needed to complete a SOW for the upgrade project.

3.11 DATABASE MONITORING IMPLEMENTATION

The Database Monitoring Implementation helps customers install and deploy PEM, EDBs
Postgres Enterprise Monitor and the PEM Agent. Depending on the customers requirements,
the project can also cover:
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Custom monitoring and alerting configurations

Integration of PEM with other management tools

3.12 POSTGRES FLEX CONSULTING FLEX CREDIT DAYS

EDB provides a short-term consulting option for customers called Flex Credit Days (Flex
Consulting). Flex Consulting provides customers the opportunity to call on architecture, design
and development expertise as needed for a short-term basis. Customers purchase a set of 1-day
consulting blocks and they can pull on them as needed. A Senior Consultant/Architect is
assigned to the project and, schedule permitting - this consultant will focus on the customers
needs on a remote basis throughout the project. Requests to consume flex consulting days are
made in advance and are scheduled according to availability and needs. If required, other
resources from EDB may also be leveraged after prior approval from the customer.
Flex Credit Days are designed for short term needs. A minimum of 1 day and a maximum of 20
days can be purchased. Days must be consumed in minimum increments of 1 day. Consulting
needs that require greater than 20 days of service will be SOW based and be defined as
Consulting Services Engagements with specific scope detailed in a SOW. Flex Credit Days cannot
be used for packaged services, training, product development, or RemoteDBA services.

3.12.1 BENEFITS
Postgres Flex Consulting has been highly successful as it focuses on making the customer self-
sufficient, while making sure that EDBs top of the line resources are available for difficult
questions and as a sounding board for architecture decisions.

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4 TECHNICAL ACCOUNT MANAGEMENT SERVICES

An EnterpriseDB Technical Account Manager (TAM) is a designated EDB product expert and
Postgres professional that works closely with your IT organization and provides guidance on how
to make the best use of your investment. The TAM will work with your team to proactively
identify and recommend Postgres-based solutions, matching your requirements with EDB
capabilities. We help with Postgres adoption and rollout activities, and can recommend
migration strategies. The TAM is a key member of your team, as your single point of contact into
all technical areas of EDB, providing a named trusted advisor to ensure successful Postgres
implementations.

4.1.1 BENEFITS

Personalized Service - with best practices, adoption ideas, rollout strategies, specific to
your use case. Your TAM will support you to align your database infrastructure with
your business goals.

Protects your investment The TAM will keep you up to date on your particular
enhancement requests and shares ownership of your most critical Postgres-related
questions, requests, and open issues, seeing them through to resolution

Plan for the future get assistance with the creation and management of your own
internal Postgres blueprint, and gain advanced visibility to the PPAS roadmap and new
EnterpriseDB service solutions. The TAM provides visibility into future product features
and capabilities to help align your implementation strategies.

Contribute to Meeting Strategic Objectives by understanding your environment,

requirements, and business objectives, and by knowing your capabilities, the TAM is a
strategic member of your team that can help you transform your DBMS to drive
customer engagement and innovation.

4.1.2 RESPONSIBILITIES AND DELIVERABLES

EDB solution expert who provides guidance on the following:

o

Alignment of product capabilities to your requirements

Assistance with Postgres adoption and rollout activities

Recommendations for migration strategies

Represents customer interests within EDB business and technology teams (e.g. feature
requests, escalations)

Contributes as strategic member of your team, and participates in your key meetings

Oversees and report on the resolution open technical issues

Conducts monthly service reviews in an open forum with your extended team and
provides a monthly activity report including recommendations, open item status and
next steps

Quarterly on-site planning meetings

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4.1.3 HOW TO ENGAGE TAM SERVICES

Services are contracted on an annual basis

Available for Postgres Plus Enterprise Edition and requires that all Postgres instances at
the customer be covered by a valid EDB subscription

The TAM can be contacted during business hours by up to four named customer
contacts

The TAM will work on site at the customer premises for 2-day service reviews and
planning meetings, on a quarterly basis at minimum.
o

T&E for quarterly visits is included in the annual TAM fee. The customer is
responsible for covering T&E for additional onsite visits.

4.1.4 CONSULTING ROLES BEYOND THE TAM

Some key activities that you and your TAM may identify as critical to your success with Postgres,
are best defined as consulting projects. We have an experienced team of architects and
consultants that can work with you on defined projects for your Postgres infrastructure
architecture, and deployment. Our consultants can contribute certain detailed Postgres best
practices that may be beyond the current knowledge base of your team.
The TAM works with you to recommend advanced technical consulting if needed for specific
projects. Our experienced team of Postgres consultants and trainers provide a range of
professional services including:

Database infrastructure and architecture advice

High-availability and disaster recovery strategies

Designs for scalability

Planning for software upgrades

Performance tuning advice and recommendations

Planning for application/database migration

Implementation of Postgres tools designed to make Postgres database administration

easy PEM, EFM, xDB, BART, Migration Toolkit, etc.

Training on best practices in using Postgres technologies

The TAM Service therefore does not include:

Project consulting

Database management services

24 X 7 support services

Training

These other services are readily available from EDB, and the TAM can help you understand
what the right approach may be and will recommend additional services that may be of
benefit based on your needs.

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5 DBA SERVICES
EDB offers 24x7 Remote DBA
Services and Dedicated
Infrastructure DBA Services.

5.1 REMOTE DBA SERVICES

Remote DBA (RDBA) Services
provide 7X24 monitoring and
management services for your
Postgres production
implementation. A dedicated
team provides comprehensive
high impact results. The RDBA
team has direct access to more
PostgreSQL expertise than any organization in the world, including key leaders and developers
of the open source project. The services cover every aspect of your database system ensuring
worry free operation and growth for years.
RDBA Services from EnterpriseDB allow you to immediately apply qualified manpower where
you need it for either short or long term engagements in a highly cost efficient manner tailored
to your needs. Our DBAs have years of Postgres experience to apply to your systems and the
deepest set of community resources to utilize should tough issues arise.
EDBs RDBA services provide:

Optimal use of in-house resources for mission-critical activities

Lower total management costs

EDB state-of-the art expertise

Accountability for results

Around-the-clock assurance

Best-practice technology & procedures

Lead technicians who manage & coordinate your support

No hiring or training costs

RDBA Services are available at three levels:

Monitoring Only

Basic Services

Premium Service

RDBA Services are available for

In-house deployments or hosted deployments of Postgres Plus Advanced Server and any
other EDB developed products

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In-house deployments or hosted deployments of PostgreSQL. Extensions and additions

may require a separate review prior to initiation of the RDBA services.

Deployments of Postgres Plus Advanced Server, Postgres Plus Cloud Database and any
other EDB developed products on Amazon Web Services (AWS).

Remote DBA

Subscription Levels

Services for a maximum of

4 Servers and 4 Replicas(1)

24x7
Monitoring

Basic

Premium

Install/operate monitoring software

Postgres Enterprise Manager (PEM) Monitor setup (2)

Real time Alerting

Vacuum
Support Portal Access

Monitor

Status Reports
Named Customer Contacts
Apply Version Update/Patches

Bi-weekly
2
(A)

Maintain

Optimize

Weekly
2

Weekly
2

Manage issue escalations

(A)

Production backup verification(3)

Database Parameter Tuning
Architectural Health Check (Remote)
Remedy Alerted Issues

(A)
(A)
(A)
(A)

Quarterly
Advice
One Time

Database Technical Support

(A)

Status Meetings
Primary EnterpriseDB Technical Lead

(A)
(A)

Premium
SLA
Bi-weekly
(A)

Capacity Planning

(A)

(A)

OS Parameter Tuning Advice

(A)

(A)

Database Best Practice Advice

(A)

(A)

Query Tuning (4) and Table Partitioning

(A)

(A)

Monthly
Implement
Annual

Premium
SLA
Weekly

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ENTERPRISEDB GLOBAL SERVICES CATALOGUE

Remote DBA
Index Maintenance

(A)

Subscription Levels
(A)

User Setup/Security Maint.

(A)

(A)

Setup 1 Dev/Test environment per production env.

(A)

(A)

Setup Point in Time Recovery

(A)

(A)

Setup 1 Replica (Streaming or Slony) per production

machine

(A)

(A)

(1)

Default pricing for RemoteDBA services are based on a 4 x 4 server environment, but we
adjust according to your particular needs and size of the environment to be managed.
(2)
To leverage PEM for the monitoring, the customer must provide a separate server to house
the PEM server and its database.
(3)
For backup verification the customer has to provide a separate server that can be used to
verify the integrity of the backups.
(4)
Query tuning is limited to identification of problem queries in the customers
application/database combination. It does not include query redesign or query redevelopment,
and EDB will not rewrite customer queries directly.
(A) Additional services can be purchased to enhance the Monitoring and the Basic Level Service.

5.1.1 24X7 MONITORING-ONLY SERVICE

The 24x7 Monitoring level of service provides you with a fundamental monitoring set up that no
database system should be without. Then we monitor your database in real time 24x7 and
notify your staff when any critical events occur that threaten your systems operations. Regular
status reports keep you apprised of the ongoing health of your database.

5.1.2 BASIC RDBA SERVICE

Basic RDBA subscribers get the added services of keeping your software up to date and patched,
database technical support, escalated issue management, backup verification and an
Architectural Health Check that reviews critical characteristics of your database for best
practices.
The Basic RDBA Service includes a one-time Architectural Health Check, which will be executed
remotely (see Section 2.1).

5.1.3 PREMIUM RDBA SERVICE

Premium RDBA subscribers get an assigned on-shore Technical lead, who, on top of the other
services, leads the team in capacity planning, setups for point-in-time-recovery, replication,
dev/test environments, users and security. Your Remote DBA team will tune queries, partition
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tables and offer advice in many other areas for total worry free care of your database
infrastructure.

The Premium RDBA Service also includes an annual Architectural Health Check, which will be
executed remotely (see Section 2.1).

5.1.4 EXCLUSIONS AND CUSTOM RDBA SOLUTIONS

The Premium, Basic, and Monitoring levels of our RemoteDBA service are designed around the
most common needs of our customers. We offer additional solutions for DBA Services and
Consulting services for more individual needs. The 3 standard tiers or RemoteDBA Service do
not include the following, which extend beyond the day-to-day activities listed under RDBA SLA.

5.1.4.1 Remote DBA Exclusions

New code development: Any new PL/SQL code re-writing or scripting to enhance customer
application performance or to introduce new feature or any amendments to any existing
scripts, would not be carried out by the RDBA Team. However, the RDBA will help deploying
any such scripts, if provided by the customer.
Major re-designs or re-configurations of the database: Some example could be: If the
customer is deploying major hardware/software changes, which requires the RDBA team to
setup a complete new environment and requires dedicated support from the RDBA team to
complete the assigned activities, then such activities cannot be carried out under RemoteDBA
support.

Operating System Maintenance, Hyper Visor Management, VM Management and Container
Management, except as it directly pertains to the database.
Query redesign and rewriting. The query tuning provided by the RemoteDBA team extends
to the identification of problem queries in the customers application/database
combination. If issues with the query can be resolved or improved through the creation of
modification of indexes, changes to server configuration (work_mem for example) or the
improvement of statistics gathering, these can be suggested/implemented. Where a query
needs to be rewritten, the team can point out problems areas in an explain/analyze plan, but
cannot own rewriting the query directly.

5.1.5 ADDITIONAL DBA SOLUTIONS

EDB can provide DBA Solutions (onsite or remote) that use exclusively US resources or US
citizens to meet customers specific compliance requirements.

5.2 DEDICATED INFRASTRUCTURE DBA

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EDB provides customers with Dedicated Infrastructure DBAs to help in the configuration and
deployment of pre-production Postgres infrastructure solutions covering all aspects of Postgres
and Postgres-related products delivered by EDB.
Dedicated Infrastructure DBAs are focused on the needs of a single customer, where they help
in the design, development, deployment, testing and maintenance of Postgres solutions.
Depending on the customer needs, Dedicated Infrastructure DBAs can be deployed at the
customer site or support the customer remotely during the customers business hours.

5.2.1 ONSITE DELIVERY

An EDB DBA joins the customers team onsite. Many customers prefer this approach as it
facilitates Postgres knowledge transfer to the customers team.

5.2.2 REMOTE DELIVERY

For remote delivery of DBA Services, the EDB consultant needs SSH access either directly or via
VPN to the production environment. The remote access has to be in place prior to the start of
the project. Delays in the remote access will impact the cost of the project.

6 DEPLOYMENT SERVICES

Figure 3: EDB Deployment Services

EDB has developed a comprehensive collection of Deployment Services that combine

Professional Services, Remote DBA Services, Training and Certifications to help customers in all
phases of their Postgres Deployments.
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6.1 SUMMARY
Deployment Service

Target Audience and

Deployment Phase

Key Benefits

Postgres Evaluation
Support Kit

Prospective customers are

evaluating PostgreSQL or
Postgres Plus

Focused and cost-effective access to

training and expertise to correctly assess
Postgres capabilities

Postgres Kick Start

Customers, especially IT
Infrastructure Departments,
deploying their first Postgres-
based solution

Easily consumable combination of On-

Demand Training and Flexible Consulting
services to make a small project
successful

Postgres Developer
Kick Start

Customers developing and

deploying their first Postgres-
based solution

Combination of On-Demand Training

and Flexible Consulting services,
combined with a Developer Edition
Subscription to make an initial in-house
development project successful

Postgres Group
Success

Customers who are

assembling a small group (2-4
group members) of
developers and DBAs to
support Postgres in
production

Bundle of On-Demand Training focused

on enabling a team of 2-4 DBAs and
Developers. Larger set of Flex Consulting
supports mission-critical projects.

Postgres Group
Success w. RDBA

Customers who are

assembling a small group (2-4
group members) of
developers and DBAs to
support mission-critical
Postgres implementations in
production

Bundle of On-Demand Training focused

on enabling a team of 2-4 DBAs and
Developers. Larger set of Flex Consulting
supports mission-critical projects. Six
months of RDBA services provide 7X24
peace of mind and knowledge transfer.

Postgres Team
Success

Customers who are

assembling a team of
developers and DBAs to
support Postgres in
production

Bundle of On-Demand Training focused

on enabling a team of 4-6 DBAs and
Developers. Larger set of Flex Consulting
supports mission-critical projects.

Postgres Team
Success w. RDBA

Customers who are

assembling a team of
developers and DBAs to
support mission-critical
Postgres implementations in
production

Bundle of On-Demand Training focused

on enabling a team of 4-6 DBAs and
Developers. Larger set of Flex Consulting
supports mission-critical projects. Six
months of RDBA services provide 7X24
peace of mind and knowledge transfer.

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ENTERPRISEDB GLOBAL SERVICES CATALOGUE

Postgres Enterprise
Enablement

Customers with a strategic

Postgres commitment who
need training, support and
advice

Tailored training programs facilitate

Postgres adoption for DBAs, IT
Infrastructure and Developers.
Combined with Developer Edition
Subscriptions and consulting advice that
can be used as-needed, this package
promotes fast ramp-up.

Postgres Enterprise
Customers with a strategic
Enablement w. RDBA Postgres commitment who
need training, support and
advice, and are concerned
about supporting mission
critical applications in
production

Tailored training programs facilitate

Postgres adoption for DBAs, IT
Infrastructure and Developers.
Combined with Developer Edition
Subscriptions and consulting advice that
can be used as-needed, this package
promotes fast ramp-up. RDBA services
provide 7X24 peace of mind and
knowledge transfer.

6.2 DEPLOYMENT SERVICES DETAILS

6.2.1 POSTGRES EVALUATION SUPPORT KIT
Target Audience:

Prospective customers are evaluating PostgreSQL or Postgres Plus

Benefits:

Focused and cost-effective access to training and expertise to correctly

assess Postgres capabilities

Package Component
Training On Demand (12-14 hours)
Flex Consulting Days (remote)

Details:

Qty
1
1

Comments

The solution Postgres Evaluation Kit is available to pre-production

customers only.

6.2.2 POSTGRES KICK START

Target Audience:

Customers, especially IT Infrastructure Departments, deploying their

first Postgres-based solution

Benefits:

Easily consumable combination of On-Demand Training and Flexible

Consulting services to make a small project successful

Package Component
Training On Demand (12-14 hours)
Flex Consulting Days (remote)

Details:

Qty
2
2

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ENTERPRISEDB GLOBAL SERVICES CATALOGUE

6.2.3 POSTGRES DEVELOPER KICK START

Target Audience:

Customers developing and deploying their first Postgres-based

solution

Benefits:

Combination of On-Demand Training and Flexible Consulting services,

combined with a Developer Edition Subscription to make an initial in-
house development project successful

Package Component
Training On Demand (12-14 hours)
Flex Consulting Days (remote)
Developer Edition Subscription2

Details:

Qty
2
2
1

6.2.4 POSTGRES GROUP SUCCESS

Target Audience:

Customers who are assembling a small group (2-4 group members) of

developers and DBAs to support Postgres in production.

Benefits:

Bundle of On-Demand Training focused on enabling a team of 2-4

DBAs and Developers. Larger set of Flex Consulting supports mission-
critical projects.

Package Component
Training On Demand (12-14 hours)
Flex Consulting Days (remote)
Developer Edition Subscription2

Details:

Qty
4
5
1

6.2.5 POSTGRES GROUP SUCCESS W ITH RDBA

Target Audience:

Customers who are assembling a small group (2-4 group members) of

developers and DBAs to support mission-critical Postgres
implementations in production

Benefits:

Bundle of On-Demand Training focused on enabling a team of 2-4

DBAs and Developers. Larger set of Flex Consulting supports mission-
critical projects.
Six months of RDBA services provide 7X24 peace of mind and
knowledge transfer.

Package Component
Training On Demand (12-14 hours)
Flex Consulting Days (remote)
Developer Edition Subscription2
RDBA Premium (6 months)

Details:

Qty
4
5
1
1

Developer Edition Subscription also includes 1 day of remote consulting. See Data
Sheet for details.
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ENTERPRISEDB GLOBAL SERVICES CATALOGUE

6.2.6 POSTGRES TEAM SUCCESS

Target Audience:

Customers who are assembling a team of developers and DBAs to

support Postgres in production.

Benefits:

Bundle of On-Demand Training focused on enabling a team of 4-6

DBAs and Developers. Larger set of Flex Consulting supports mission-
critical projects.

Package Component
Training On Demand (12-14 hours)
Flex Consulting Days (remote)
Developer Edition Subscription2

Details:

Qty
8
10
1

6.2.7 POSTGRES TEAM SUCCESS W ITH RDBA

Target Audience:

Customers who are assembling a team of developers and DBAs to

support mission-critical Postgres implementations in production

Benefits:

Bundle of On-Demand Training focused on enabling a team of 4-6

DBAs and Developers. Larger set of Flex Consulting supports mission-
critical projects.
Six months of RDBA services provide 7X24 peace of mind and
knowledge transfer.

Package Component
Training On Demand (12-14 hours)
Flex Consulting Days (remote)
Developer Edition Subscription2
RDBA Premium (6 months)

Details:

Qty
8
10
1
1

6.2.8 POSTGRES ENTERPRISE ENABLEMENT

FTE

Target Audience:

Customers with a strategic Postgres commitment who need training,

support and advice

Benefits:

Tailored training programs facilitate Postgres adoption for DBAs, IT

Infrastructure and Developers. Combined with Developer Edition
Subscriptions and consulting advice that can be used as-needed, this
package promotes fast ramp-up.

Package Component
Enterprise Foundation Training
Credits
Flex Consulting Days (remote)
Developer Edition Subscription2

Details:

Qty
500
20
4

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6.2.9 POSTGRES ENTERPRISE ENABLEMENT W ITH RDBA

Target Audience:

Customers with a strategic Postgres commitment who need training,

support and advice, and are concerned about supporting mission
critical applications in production

Benefits:

Tailored training programs facilitate Postgres adoption for DBAs, IT

Infrastructure and Developers. Combined with Developer Edition
Subscriptions and consulting advice that can be used as-needed, this
package promotes fast ramp-up. RDBA services provide 7X24 peace of
mind and knowledge transfer.

Package Component
Enterprise Foundation Training
Credits
Flex Consulting Days (remote)
Developer Edition Subscription2
RDBA Premium (6 months)

Details:

Qty
500
20
4
1

6.3 LIMITATIONS
Solution Packages do not include subscriptions for EDB products. Customers must have currently
active product subscriptions, which must be purchased separately.
Training On Demand (12-14 hours) with Part # TRNG-CLS-12H can be used to take one of the
following on-demand classes:

Training Foundations of Postgres Administration - On Demand (TRNG-PG-04)

Training Adv. PostgreSQL Administration - On Demand (TRNG-ADV-003)

Training Postgres Plus Essentials - On Demand (TRNG-PPAS-08)

Training PostgreSQL for Developers and Architects On Demand (TRNG-PDA-003)

Not all solution packages are available in all geographies.

Solution Package

Not available in

Postgres Group, Team Success w. RDBA

India

Postgres Enterprise Enablement

EMEA; India

Postgres Enterprise Enablement w. RDBA

EMEA; India

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7 SAMPLE CONSULTANT PROFILES

7.1 PRINCIPAL CONSULTANT
EDB Principal Consultants provide strategic advice to customer projects. Typically, a Principal
Consultant has more than ten years of Postgres (or related database) experience, or he/she is a
recognized member of the Postgres Open Source Community or the EDB product development
teams.
Sample Resume for Principal Consultant
Roger is an experienced manager and Senior Database Architect with 30 years of experience in
managing Development Engineering, Middleware deployments, and Database deployments.
Rogers experience with database deployments includes large virtualized deployments that
include Postgres, PPAS, xDB, Postgres XC, PEM, and pgBadger, as well as Postgres deployed in
virtualized storage environments (vFAST).
In addition to managing database deployments, Roger has long experience in managing large
development projects that involved coordinating multinational development resources to
deliver enterprise grade middleware platform products on aggressive schedules to customers in
financial, oil/gas and manufacturing disciplines. Roger led the teams that developed Java Web
Server, JavaEE/JMS (Standard, Reference Implementation and Product), integrations of Clustra
and SeeBeyond into Sun Microsystems, and had overall stack integration ownership for Sun's
middleware stack, including implementations of key middleware components (Portal, Web
Server, Messaging Server, Integration Server and installer technologies) as well as overall system
test and performance responsibility.
Roger is a Certified Postgres Professional
Technical Skills
Databases

PostgreSQL 8.4-9.3; Postgres Plus Advanced Server 8.4 9.4; xDB 5.0

Languages

Java, Bash, C, Wiring, Pascal

Operating Systems

Linux, Unix, Solaris, JavaOS, Windows

Other Tools

pgBadger, Java Web Server, JMS/Java Message Queue, Liferay,

Seebeyond, Forte, Netbeans, Arduino

7.2 SENIOR CONSULTANT/SENIOR SOLUTION ARCHITECT

Senior Consultants and Senior Solutions Architects develop and deliver Postgres-based solutions
for EDB customers. Senior members of our team typically have more than five years of hands-on
Postgres or related database experience. The have successfully completed a number of
consulting projects, are excellent communicators and team players. The vast majority of our
senior team members are certified Postgres Professionals.
Sample Resume for Senior Solution Architect
Vikhram is an experienced Postgres architect and trainer. He has 8+ years of experience in
database administration and management. He has in depth experience with Oracle, PostgreSQL,
DB2, MySQL, Sybase, MongoDB and Postgres Plus Advanced Server. He has extensive
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ENTERPRISEDB GLOBAL SERVICES CATALOGUE

experience working directly with customers in a support, consulting and training capacity. He has
conducted consulting project, trainings and webinars in Japan, Canada, India, and US.
He helped many customers in migrating their existing databases running on RDBMS like Oracle,
DB2, Sybase, MySQL to PostgreSQL and Postgres Plus Advanced Server and helped them
achieve best possible performance with Postgres. He is an expert in high availability solutions
and tools such as pgBadger, Slony, SR, Hot Standby etc.
He is active member of PostgreSQL mailing list: pgsql-admin, pgsql-performance, pgsql-general,
Oracle forums and is active in the EnterpriseDB customer forum. He is also follower of
PostgreSQL Hackers group.
Vikhram is a Certified Postgres Professional.
Technical Skills:
Databases

PostgreSQL (7.x, 8.x, 9.x), Oracle (11g, 10g, 9i, 8), DB2,
Sybase, MS SQL Server, MongoDB, MySQL, PPCD

Languages

C, C++, Java, SQL, PL/pgSQL, Pl/SQL, Pl/Java, Python, Perl,

Bash, Csh, Ksh, HTML, PHP, HTML.

Operating Systems

Linux/Unix/Solaris/HP-UX, Windows, VMS Linux 4.0 AS,

AIX.

Tools

Toad, PL/SQL Developers, SQL Back Track, PgAdmin3,

Postgres Studio, pgBadger, Slony 1.x 2.x, xDB, PEM

Cluster Solutions

RHCS, Steel Eye.

7.3 TECHNICAL CONSULTANT

Technical Consultants join Senior Consultants in the delivery of larger Postgres projects.
Technical Consultants typically have two to three years of Postgres or related database
experience. The majority of our technical consultants are certified Postgres Associates.
Sample Resume for Postgres Technical Consultant
Jeff is a mechanical engineer who always was the primary resource for maintaining his teams'
computer aided engineering and manufacturing systems. 15 years ago Jeff transitioned to a
career in database and systems administration. An Oracle Certified Professional Database
Administrator on 8/8i and 10g and holding a Linux Systems Administration certificate from The
University of Illinois, John draws not only on his many years of experience in a variety of
environments, but also actively pursues continuing education and development in our rapidly
changing industry.
Throughout his career, Jeff has relied upon his background in engineering project management
to successfully complete projects as widely varied as in house ERP system migrations to SaaS
cloud services, telecommunications and unified messaging deployments, MS Access to SQL
Server conversions, network infrastructure upgrades, and Oracle Portal development, to name
but a few. This includes both leading and working as a part of domestic and international teams
of both internal resources and external suppliers. With such a wide depth and breadth of
experience, he brings an uncommon perspective and understanding to the management of
enterprise class projects.

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As a Certified Postgres Associate with EDB, Jeffs primary role has been collaboration with
customers in their efforts to ensure the optimal architecture and tuning of their Postgres
instances.

Technical Skills
Databases

Server Operating Systems

Languages

Postgres 9.0-9.4

RHEL/CentOS

Python

Oracle 8/8i, 9i, 10g, 11g

Mac OS X 10.2 - 10.9

Bash

SQL Sever 2008, 2008 R2,

2012

Windows Server 2000 - 2008

R2

PL/SQL

MongoDB 2.2-2.4

Server Applications

Apache

Java

Oracle 9iAS (Portal, Forms &

Reports)
Postfix, BIND, DHCP, FTP, NFS,
etc.

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ENTERPRISEDB GLOBAL SERVICES CATALOGUE

8 CONTACT INFORMATION
To purchase services or to learn more about EDBs services, please contact
[email protected] or call us at:

USA

+1 781-357-3390

EMEA

+31 70 240 0933

UK

+44 1494 616093

Japan

+81-50-5532-7038

Korea

+82-2-6007-2500

India

+91-20-66449600/601

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