SANTU CHATTERJEE, PMP
PROJECT MANAGEMENT PROFESSIONAL,
PRINCE2 Certified
MANAGED NETWORK SECURITY &CLOUD INFRASTRUTURE SERVICES
Results-oriented project management professional with more than 9 years of experience improving
performance and increasing profits by developing and implementing technical solutions. Successful record
of managing projects for IT departments and infrastructure companies. Design software programs,
troubleshoot hardware, create networks, respond to emergencies, and lead technical teams to position
businesses for scalability and success. Superior ability to effectively design, implement, and support data
networks, telecommunication systems, and all types of information transportation systems. Passionate
about technical problem solving and process improvement.
CORE COMPETENCIES
Project Management
ITIL
Team
Management
End Point Security Services
IT Infrastructure
Development
Infrastructure
Upgrades
Vulnerability Management
Network Services
Compliance &
Audits
Project Tracking &
Reporting
Client Management
Service Operation
PROFESSIONAL EXPERIENCE
Unisys, , AZ, 2014 - 2015
IT Infrastructure Program Manager
Managed deployment of WS2012 servers to 75+ locations throughout the United States and Canada as
part of the Altiris Repository Deployment. Coordinated efforts with HP and engineers to set-up, install and
configure new servers Managed DHL IT Services technician tasked with procuring, installing, configuring,
and putting servers into production. Used DHL PMO software and tool via Global Service Now. Lead Scrum
meetings, schedule host and manage status meetings, reporting to stakeholders in other business units.
Collaborate with vendors including HP, Dell, Brady, T-Systems, and TIE National. Coordinate daily with IT
Services, in Prague, to manage build and release to production of new servers and applications. Manage
budgets, plan resources, review material and labor charges, and track and schedule all projects.
DHL Global Forwarding, Tempe, AZ, 2011 - 2014
IT Project Manager (contract)
Led and managed large scale, complex IT infrastructure projects. Developed and communicated project
plans, schedules, and budgets for multiple facility relocations and site consolidations. Designed and
implemented asset management systems, including hardware acquisitions for new employees, a breakfix-replacement program, and termination/ disposal processes.
Reduced network traffic 20% by installing local servicers which eliminated need to purchase additional
expensive network bandwidth
Planned, facilitated, and oversaw Windows XP to Windows 7 migration for 400+ systems throughout the North and
South America at over 70 locations
Streamlined approval and request processes by uploading all documents to Sharepoint for online access
Collaborated with Dell to customize and improve turnaround for Dell warranty and Now warranty repairs for
laptops, monitors, and desktop computers, improving the repair process by cutting downtime for required
parts
Recognized as employee of the month in August 2014, for successful project completion
TL Project Management, Phoenix, AZ, 2010 - 2011
Senior Project Manager (Contract)
Collaborated with client to provide project management for Technology Providers Inc., Beetle
Communications, TLC Trucking Phoenix, and Clean Media A/V. Executed infrastructure upgrades for USPS
Gilbert Arizona and Grand Canyon University by effectively managing estimation process, scope creation,
budget tracking, scheduling, and logistical planning to deliver on-time, on-budget completion.
Successfully completed projects for Freeport McMoran Gold and Copper Headquarters for relocation, service
provisioning, and redundant fiber planning and implementation
Managed Choice Hotels Headquarters Information Transportation Systems installation
TORE A. BONANNO, PAGE 2
PROFESSIONAL EXPERIENCE, CONTINUED
Netsian Technologies Group, Tempe, AZ, 2008 - 2010
Project Manager
Led large customer account projects for low-voltage structured cabling installations. Installed various
types of special systems infrastructure including voice, data, VoIP, A/V, and security systems. Managed all
aspects of budget, schedule, scope, and labor-resource planning.
Successfully implemented cabling installations for Dial Headquarters, ASU Barrett Honors College,
Covance, and Healthsouth
APS Energy Services, Phoenix, AZ, 2006 - 2008
Construction Project Manager
Coordinated construction and project development efforts; managed communications between auditing
and construction teams, overseeing scope planning, definition, verification and change control.
Efficiently managed on-site subcontractors by closely tracking and controlling job costs and schedules.
Compel Corp., Phoenix, AZ, 1998 - 2006
Business Manager | Telecommunications Project Manager
Supervised installation of new phone switch and data networking equipment and managed installations
of numerous VoIP systems, Alcatel-Lucent products, Avaya systems (S8700 MultiVantage), and the Alcatel
Crystal Media Gateway. Oversaw design, implementation, and profits and losses on over 200 design build
structured cabling projects including data center and network operations center build-outs.
Telecommunications clients included Phoenix Indian Medical Center, American Founders Life, Denver Water, P.F.
Ace Asphalt, Star HRG Mega Life and Health, and Indian Health Services
Changs,
Build-out clients
included
International,
Wireless
Retail Charles Schwab, KnowledgeNet, Qwest, Blue Cross Blue Shield, Health
Arizona Public Service, Phoenix, AZ, 1995 1997
Monitoring and Evaluations Marketing Programs Manager
Collected, compiled, and presented energy use data for Arizona Public Services twelve main market
segments.
Managed $1.3M marketing data acquisition project Market segment energy usage charts were delveloped
with this data that were used by Marketing and Sales as the templates for energy use in each of the most
popular segments.
Additional professional experience as Manager of Technical Services and Installations for
Viacom/ Educational Management Group and Marketing Specialist, Product Introductions
Specialist, Evangelism/Developer Support Services for Apple Computer, Inc.
EDUCATION/ AFFILIATIONS/ TECHNICAL SKILLS
Master of Business Administration: Business Administration, San Jose State
University, San Jose, CA Bachelor of Science: Business Administration,
University of Arizona, Tucson, AZ
Project Management Professional (PMP): Project Management Institute, Newtown
Square, PA
Member: Association of Information Technology Professionals & The Information Technology
Society
Technical Skills: Troubleshooting, Certified Residential and MFH-2 SBCA Installer, Phone Switch, VoIP
Systems, Network Design and Implementation using Alcatel, Avaya, Cisco, 3Com, NEC, Proxim, AVST,
Seneca, and Xtend E911
