Mrunal Emotional Intelligence:Meaning,Benefits,Models,Case studies
25/10/15, 12:44 AM
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[Ethics] E4/P1: Emotional Intelligence- Meaning, Model,
Components, Benefits & Case studies
Posted ByMrunalOn 24/10/2015 @ 5:00 pm In Ethics | 1 Comment
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E4/P1: Video Lecture by Kavan Limbasiya (Rank-198/UPSC-2014)
8 Basic emotions
What is Emotional Intelligence?
Two models of EI
Unregulated Emotions = Judgment Clouded
Digital Age of alienation
Why study Emotional Intelligence?
Benefits of higher EI
How develop emotional intelligence?
Descriptive Questions
Case study: Sympathy for subordinates?
E4/P1: Video Lecture by Kavan Limbasiya (Rank-198/UPSC-2014)
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Mrunal Emotional Intelligence:Meaning,Benefits,Models,Case studies
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Youtube Link:https://www.youtube.com/watch?v=Jz_N0JGXYTM
8 Basic emotions
Fear
Disgust
Surprise
Happiness
anger
trust
anticipation
sadness
These emotions can combine to create new emotions
e.g. Happiness + Anticipation = Excitement.
e.g Anger minus enthusiasm =depression.
Same event can give multiple emotions at the same time e.g. For a father: Happiness (of daughter
marrying) + Sadness (of daughter leaving because of marriage)
Emotions are tied with physiological response e.g. churning in stomach, perspiration on face,
blushing of cheeks etc.
What is Emotional Intelligence?
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Mrunal Emotional Intelligence:Meaning,Benefits,Models,Case studies
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Four aspects
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2.
3.
4.
Identify your emotions
manage them.
Identify others emotions
Manage them
Notice that EI aims to manage emotions, not to control/suppress them.
Two models of EI
Model #1
SelfAwareness
Self-awareness: you identify your emotions, assess your strength and weakness.
There are some triggers thatll make you happy, and some thatll make you sad.
You should avoid those triggers, then youll gain self-confidence.
E.g. youve broken up with girlfriend/boyfriend but they happens to in the same
official college alumni whatsapp group, and their chatting with others makes your
more depressed. So the trigger is whatsapp. You avoid it and thereby avoid
depression.
Selfmanagement
Through self-awareness, you know your emotions, you can regulate them.
Once youve self-awareness about your strength and weakness, you can take
initiatives. e.g. If youre an aggressive person, better channelize it towards sports.
Social
awareness
Empathy. We already learned in foundational values of civil services.
Gandhi inspired people, rallied them up for freedom struggle, because he knew
what people think, how they react, how to handle diversity, what is the endurance
level of people in any civic-movement?
Therefore, person with high emotional intelligence becomes a force multiplier, he
can extract max. work out of the team members he knows how to motivate
people, how to handle conflict management, how to bring opposing parties to the
middle ground.
Relationship Since youre able to control emotions, youll gain trust-worthiness of your colleagues,
management superiors and juniors. Thatll help you extract maximum work /support from them.
Model #2: Ruler Abbreviation
We can dissect emotional intelligence with the abbreviation RULER
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Mrunal Emotional Intelligence:Meaning,Benefits,Models,Case studies
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R Recognize emotions. Youve to first know how you feel.
Understand the causes. Once youve recognized the emotion, find the causes- what makes you
U
depressed, anxious, happy- why?
Labeling. If I ask you- how are you feeling right now? If you have low emotional
intelligence, youd give typical answers such as happy : )
But if you have high emotional intelligence, you can exactly label the specific emotion.
E.g. in old mobiles, only one smiley for happiness :-) but in whatapp, youd find multiple
smileys that denote different types and levels of happiness.
E Express.
Regulate. Once youve recognized that you are depressed, you have identified underlying causes,
R
then youll work towards the remedies that will help you regulate your depression.
Unregulated Emotions = Judgment Clouded
Consider following experiment: schoolteachers were asked to evaluate the question papers of the
students under different emotional states- e.g. happiness, distressed and so on.
There was substantial change in the marks they offered to students.
When researchers asked the teachers do you think you were biased? Teachers refused.
Thus emotions are so notorious- they hamper your decision making and even wont let you realize
that youre making a wrong decision!
People with higher EI, rise higher in their careers- whether as leaders, managers, celebrities.
New Public management also requires the civil servant to develop EI, to handle stakeholders in
proper manner- e.g. judiciary, litigants, media personnel, common man, political masters and so
on. Each of them has different attitude. You have tackle them accordingly. You have go
understand, what works for each category.
Unregulated emotions damage your mental and physical health.
Depressed person may become suicidal
Aggressive person may become insomniac.
Therefore one must learn to control his emotions.
Digital Age of alienation
In the digital age, theres flood of information, indoor-lifestyle, people are losing direct touch with
each other, relations have become calculative and materialistic.
In such age, if a person cant control emotion, itll damage his health.
Alienation: A farmer knows the purpose of rice he cultivates- that people will eat it and feel
happy. Farmer is directly contributing to someones life.
But in industrial life, there is a large assembly line. Youre placing one component in some circuit
board. You dont know the big picture.
Similarly, in IT company, youre writing a script-code that will become part of some big system,
yet you dont know what exact purpose youve served.
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Mrunal Emotional Intelligence:Meaning,Benefits,Models,Case studies
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Such person has no idea what is the purpose of his life and what is his contribution to the society?
He gets alienated from work, alienated from society. Hell begin to see other people in profitloss calculation.
In the end hell get alienated from himself and this will cause all the emotional/mental disorders.
DPSP requires State should also proper working conditions for workers, with full enjoyment of
leisure and social and cultural activities. Emphasis on leisure, otherwise emotional alienation will
occur.
Why study Emotional Intelligence?
In traditional thinking, emotions have been seen negatively- that they interfere in rational
decision-making. But its not always true e.g. nurses love for babies, soldiers love for country are
essential in proper functioning of their duties.
Therefore, good administrator is the one who can control his emotions, he need not suppress
them.
Jainism: Mahavrat- devotee have to suppress their instinct.
Buddhism: adopted middle-path. Instead of suppressing your emotions, regulate them.
Now, the thinking has changed- emotions are here to stay. You cant conquer or suppress
emotions.
Anger is considered a negative emotion. But youre supposed to be angry at child-labour and other
nuisances prevalent in the society.
All my best ideas were born of anger, says childrens rights- activist and Nobel Peace prize winner
Kailash Satyarthi
So if anger is channelized towards social evils, then its a constructive use of your emotions.
Desire: considered as a bad emotion, but capitalism thrives on that. If everyone becomes a
monk, the industrial enterprise will collapse.
Thus, we can see all emotions in positive light.
If youre depressed or anxious- you cant perform in mains exam. Because unregulated emotions
will hinder your answer writing.
Emotion
Unlimited desire
Aggressiveness
Lust
Passion
Is the cause of
corruption
Human rights abuse
Eve-teasing, rapes, voyeurism
Hinders objective thinking
Therefore, intelligence is not the only crucial virtue, emotional intelligence also required.
Benefits of higher EI
1. EI is the ability to recognize your and other peoples emotions; and manage them in better manner.
2. Helps you control your own negative emotions. Then you can focus more on work than on mood,
your productivity/efficiency/quality of work improves. As Lord Buddha said Holding on to anger
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is like grasping a hot coal with the intent of throwing it at someone else: you are the one who gets
burned.
Helps you make better decisions, perform under stress and against heavy-odds.
Helps you deal with uncertainty and change in personal and professional life. Otherwise He who
spends time regretting the past loses the present and risks the future.
Helps you manage relations. You can later leverage those relations to get things done, to reach the
places where you want to reach, to get the success you want to get.
You can motivate teammates and extract more work out of them.
You can manage unreasonable people in most situations.
You can bounce back from setbacks and defeats.
Youre least affected by office-politics.
Because of above things, your stress is controlled and youve less chances of lifestyle diseases
such diabetes and heart attack. You have less chances of become depressed or anxious.
EI helps developing Empathy towards others.
How develop emotional intelligence?
1. Universal answer is Yoga.
2. Emotional literacy if you can identify only five type of emotions, youve low level of
emotional literacy. Whats the difference between envy vs. jealousy? Very subtle difference. So
the first step is to have a rich emotional vocabulary. Then Identify your emotion and label it
properly.
3. Non-verbal communication. What body language do you convey? How to read the body language
of the other party?
4. Develop empathy (cut-paste all the measures given in foundational values.)
5. Cultivate optimism. Gandhi made the people believe that freedom is possible.
6. Introspection take responsibility for your emotions. Instead of saying she is making me
depressed. you should say Im feeling depressed. once you take responsibility, youll be able to
find the root causes behind that emotion.
Descriptive Questions
1. A mind that leaves emotions out, is impoverished. Elaborate
2. Emotional intelligence has interesting ideas but lacks practical utility. Do you agree? Justify your
stand.
3. Emotional intelligence is not an opposite of the intelligence but a unique intersection of head and
heart. Elaborate
4. Whatever is begun in anger, ends in shame. Benjamin Franklin. Discuss with example from
life of a famous person.
5. All learning has an emotional base. Plato. Elaborate
6. Tenderness and kindness are not signs of weakness and despair, but manifestations of strength
and resolution. (Kahlil Gibran). Do you agree? Justify your stand.
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Mrunal Emotional Intelligence:Meaning,Benefits,Models,Case studies
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Case study: Sympathy for subordinates?
Manoj Kumar is a newly recruited officer the accounts branch of a sakaari department.
1. Manoj has no power to materially reward or punish his subordinates. It is in the hands of the mainboss of the office.
2. Manoj has no power to recruit additional staff. His previous written request for more manpower,
have been turned down.
3. Office timing is 10AM to 5PM.
Here is the list of Manojs subordinates:
1.Bharat
Bhushan
2.Alok
Nath
He always cries that he has to take two buses from home to reach office. And if he waits
till 5PM then hell miss the return bus of 4:45 and reach home at 11 in the night. Since
Bharat Bhushan is the most sincere and hardworking among the staff members, so, out of
sympathy, Manoj Kumar allows him to leave off at 4:30PM every day.
He always cries that his salary is too low for daughters marriage, kanyaa-daan and
mortgage on the house. Nowadays he has picked up data-entry projects from other
private companies. He is doing them in office time to make side-income.
Although he always maintains that he is doing private work only after office files are
finished in the morning.
Manoj knows about it but decides to look the other way because he has no proof or
the time to spy on what Alok is doing during office hours.
He randomly runs away from office to do personal tasks. Although office has CCTV
and biometric attendance system, but somehow Jeevan manages to dodge them both
and comes up with novel excuses that are hard to counter.
3.Jeevan
So far Manoj has ignored his habits because
Whenever Manoj tells him to focus on work, Jeevan always counters by citing how
Alok and Bharat are not doing much work either.
Jeevan is a very shrewd person and he has saved Manoj many times from dirty office
politics played by HR lady boss and other staff members.
4.Babita
She is ex-girlfriend of Manoj. Throughout the day shes busy in WhatsApp and
social media chatting and flirting with higher bosses, or gossiping with other
colleagues.
Whenever Manoj orders her to finish a file quickly, she somehow turns up the
argument against him that Manoj is harassing her for the past or laziness of Jevan,
Alok and Bharat, and creates a scene in the office or complaints to HR lady.
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Only because of Jeevans shrewd office politics, Manoj manages to save himself.
5.Vivek
Mushraan
He is a contractual employee hired by HR department and allotted to accounts. The
HR lady boss Bindu often uses him to finish work of HR department.
Although Manoj has strictly ordered Vivek to give priority to Account files first, but
Viveks loyalty lies to HR Lady because shes the who can renew his job contract
with higher salary.
As March month comes near, the work of accounts department has increased in a geometric progression.
Manoj is already reprimanded by the main boss for slow speed of file-movement in his branch and
warned him that if targets are not met, hell face the stringent penal action possible. Manoj tries to
explain his problem but main boss is not interested in listening.
Answer following
1. How can emotional intelligence help Manoj wade through the dilemmas hes facing?
2. Manoj is too nave and kind-hearted to work in a Government office. Do you agree? Yes / No and
why?
3. Should Manoj stay in the office from 8AM to 11PM every day to finish all the files by himself?
Yes/No and Why?
4. Should Manoj resign from office because of Babita-issue? Yes/No and why?
5. How should Manoj tackle each of the subordinate? Dissect the possible consequences he will
face for each of those actions.
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