Customer Returns with Quality Inspection_BPP
Department
Responsibility/Role
File Name
Version
Document Generation Date
Date Modified
Last Changed by
Status
14/01/2013
Ankur Srivastav
Concept:
You use this business process to handle customer returns. When you receive the rejected goods,
you perform a complete inspection. Depending on the inspection result, you decide if the goods
are put away or scrapped.
First of all, the customer creates a returns order with reference to the invoice. Then the returns
delivery is created. The customer sends back the rejected goods. A truck with the returned goods
arrives at a door where it is unloaded. The returns delivery is packed and the goods receipt is
posted to create a Quality Inspection Document. The Quality Work Center is used to do the
quality inspection including the quality inspection and the decision with follow-up action. On the
one hand, the putaway can be done, on the other hand, products can be moved to the scrap zone.
This process does not support the following functions:
Unauthorized returns
Follow-up actions such as Sending goods back to the customer and Refurbishing
1. Creating Outbound Delivery Orders without Order
References in SAP ERP
Use
In this step, you create an outbound delivery order.
Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu
Logistics Logistics Execution Outbound Process Goods
Issue for Outbound Delivery Outbound Delivery Create
Single Document Without Order Reference
Transaction Code
VL01NO
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2. On the Create Outbound Delivery Order Without Order Reference screen, create the
following entries:
Field Name
Value
Shipping Point
1111
Delivery Type
LO
Sales Organization
1000
Distribution Channel
10
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User Action and Values
Comment
Customer Returns with Quality Inspection_BPP
Field Name
Division
Value
User Action and Values
Comment
10
3. Choose Enter.
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4. On the Create Delivery w/o Ref. Create: Overview screen, create the following entries:
Field Name
Value
Ship-to party
EWMCUST00
1
Planned GI
Current date
Material
<any material
for example
EWMPRODS05>
Deliv. Qty
for example 6
Plant
E100
Storage Location
YAFS
5. Choose Enter.
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User Action and Values
Comment
Customer Returns with Quality Inspection_BPP
6. Choose Save.
Result
You have created an outbound delivery order without reference. Delivery Number created is
80000782.
2. Selecting Outbound Delivery Orders
Use
In this step, you select the outbound delivery order in SAP Extended Warehouse Management
(EWM).
Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu
Extended Warehouse Management Delivery Processing
Outbound Delivery Maintain Outbound Delivery Order
Transaction Code
/N/SCWM/PRDO
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2. On the Maintain Outb. Del. Order Warehouse No. W100 screen, create the following
entries:
Field Name
Value
Criteria for Simple
Search
REFDOCN
O_ERP_I
ERP Outbound
Delivery
80000782
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User Action and Values
ERP Document
Comment
Customer Returns with Quality Inspection_BPP
3. Choose Execute.
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Customer Returns with Quality Inspection_BPP
4. Note down the SAP EWM Outbound Delivery Order which is 202 in this case.
Result
You have noted down the outbound delivery order number 202 in SAP EWM.
3. Confirming Warehouse Tasks
Use
In this step, you confirm the warehouse task, which is automatically created in the SAP EWM
Warehouse Management Monitor.
Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu
Extended Warehouse Management Monitoring Warehouse
Management
Transaction Code
/N/SCWM/MON
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2. In the Warehouse Management Monitor dialog box, choose Outbound Documents
Outbound Delivery Order and choose Outbound Delivery Order.
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3. Enter the SAP EWM Outbound Delivery Order:
Field Name
Outb. Delivery Order
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Value
202
User Action and Values
Comment
Customer Returns with Quality Inspection_BPP
4. Choose Execute.
5. Choose Warehouse Order. Warehouse Order 374 is displayed.
6. Select the Warehouse Order 374, choose More Methods Confirm Backgr.
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7. Confirm the information screen.
Result
You have confirmed the picking warehouse task 373 in SAP EWM.
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Customer Returns with Quality Inspection_BPP
4. Maintaining Outbound Delivery Orders
Use
In this step, you maintain the outbound delivery order in SAP EWM.
Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu
Extended Warehouse Management Delivery Processing
Outbound Delivery Maintain Outbound Delivery Order
Transaction Code
/N/SCWM/PRDO
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Customer Returns with Quality Inspection_BPP
2. On the Maintain Outb. Del. Order Warehouse No. W100 screen, create the following
entries:
Field Name
Value
Criteria for Simple
Search
REFDOCN
O_ERP_I
ERP Outbound
Delivery
80000782
3. Choose Execute.
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User Action and Values
ERP Document
Comment
Customer Returns with Quality Inspection_BPP
4. Select the SAP EWM Outbound Delivery Order 202.
5. Choose Goods Issue.
Result
You have posted the Goods Issue for the outbound delivery order in SAP EWM.
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Customer Returns with Quality Inspection_BPP
5. Processing Billing Due Lists in SAP ERP
Use
In this step, you process the billing due list in SAP ERP.
Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu
Logistics Sales and Distribution Shipping and Transportation
Billing Billing Document Process Billing Due List
Transaction Code
VF04
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2. On the Maintain Billing Due List screen, create the following entries:
Field Name
Billing Date from
Value
<Current
date>
User Action and Values
Comment
13.01.2013
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3. Choose DisplayBillList.
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4. Select the relevant document and choose Individual billing document.
5. Choose Save.
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Customer Returns with Quality Inspection_BPP
Result
You have processed the billing document in SAP ERP. Billing Document number generated is
90000817.
6. Creating Returns Deliveries
Use
In this step, you create a returns delivery in SAP ERP.
Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu
Logistics Sales and Distribution Sales Order Create
Transaction Code
VA01
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Customer Returns with Quality Inspection_BPP
2. On the Create Sales Order: Initial Screen screen, create the following entries:
Field Name
Value
Order Type
RE
Sales Organization
1000
Distribution Channel
10
User Action and Values
Comment
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Customer Returns with Quality Inspection_BPP
Field Name
Value
Division
10
3. Choose Create with Reference.
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User Action and Values
Comment
Customer Returns with Quality Inspection_BPP
4. On the BillDoc tab page, create the following entries:
Field Name
Value
Billing Document
90000817
User Action and Values
Comment
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5. Choose Copy.
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Customer Returns with Quality Inspection_BPP
6. On the Create Returns: Overview screen, create the following entries:
Field Name
Value
Payment terms
0001
Order reason
Poor Quality
Incoterms
FH
Order Quantity
User Action and
Values
Comment
7. Choose Enter.
8. Confirm the information message.
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9. Choose Save.
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Customer Returns with Quality Inspection_BPP
Result
You have created a returns delivery in SAP ERP. Returns Order created is 60000142 and Returns
Delivery created is 84000090
7. Packing Inbound Deliveries and Posting Goods Receipts
Use
In this step, you check that the truck has arrived, and you pack the inbound delivery.
Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu
Extended Warehouse Management Delivery Processing
Inbound Delivery Maintain Inbound Delivery
Transaction Code
/N/SCWM/PRDI
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2. On the Maintain Inbound Delivery Warehouse Number W100 screen, create the following
entries:
Field Name
Value
Criteria for Simple
Search
ERP Document
ERP Document
84000090
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User Action and Values
Enter the previously
created returns delivery
number
Comment
Customer Returns with Quality Inspection_BPP
3. Choose Execute.
4. Select Inbound Delivery Item and choose Switch to Form View. Check that the Warehouse
Door DI01 and the Warehouse Process Type P430 are found.
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5. Select Inbound Delivery and choose Inbound Delivery Follow-On Functions Pack.
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6. On the Work Center Packing for Inbound Delivery screen, create the following entries:
Field Name
Value
User Action and Values
Pack. Material
CARTON_S
The product fits into the
packaging material
Comment
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7. Choose Execute.
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Customer Returns with Quality Inspection_BPP
8. Drag and drop your product into the new HU 8000000020.
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Customer Returns with Quality Inspection_BPP
9. Choose Save.
10. Choose Back.
11. Select Inbound Delivery and choose Goods Receipt.
Result
The delivery is packed and the goods receipt is directly posted to the quality inspection work
center.
8. SAP EWM Quality Inspection
Use
In this step, you do the quality inspection and indirect counting for the returned delivery including
decisions and follow-up actions.
Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu
Extended Warehouse Management Execution Quality
Inspection and Count
Transaction Code
/N/SCWM/QINSP
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Customer Returns with Quality Inspection_BPP
2. On the Work Center: Quality Inspection and Counting screen, create the following entries:
Field Name
Value
Warehouse Number
W100
Work Center
WQ01
Handling Unit
8000000020
User Action and Values
Comment
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3. Choose Execute.
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4. Double Click on the Product EWMPROD-S01 and choose the Qual. Insp. tab page.
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5. On the Qual. Inspection tab page, choose Add Inspection Document Item.
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Customer Returns with Quality Inspection_BPP
6. On the one hand, enter the quantity 3, and the decision code DCRA for the item, which has to
be put away. On the other hand, enter the quantity 2, and the decision code DCRR for the
item, which has to be scrapped.
7. Choose Finding Creation: Findings were not yet created for the item to be scrapped only.
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8. On the Entry of Finding screen, choose Add Finding and enter the code A.
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9. Choose Transfer.
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Customer Returns with Quality Inspection_BPP
10. Choose Save.
11. Choose Back.
Result
You have done the quality inspection and indirect counting for the returned delivery. Depending
on the decision code, the items are scrapped or put away.
9. Putaway
Use
In this step, you do the putaway of the relevant items.
Procedure
1. Access the transaction using one of the following navigation options:
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Customer Returns with Quality Inspection_BPP
SAP Menu
Extended Warehouse Management Execution Confirm
Warehouse Task
Transaction Code
/N/SCWM/TO_CONF
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Customer Returns with Quality Inspection_BPP
1. On the Confirm Warehouse Task in warehouse Number W100 screen, make the following
entries:
Field Name
Value
Criteria for Simple
Search
TANUM
Warehouse Task
374
User Action and Values
Enter the warehouse task,
which was created in the
Quality Work Center
2. Choose Confirm + Save to move the stock to Storage Bin T051.
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Comment
Customer Returns with Quality Inspection_BPP
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Customer Returns with Quality Inspection_BPP
Result
You confirmed the Putaway warehouse task 374, which was created in the quality work center.
10.
Create Warehouse Task to move the stock to scrap
zone
Use
In this step, you create Warehouse Task to move the stock to scrap zone.
Procedure
1. Access the transaction using one of the following navigation options:
SAP Menu
Extended Warehouse Management Work Scheduling Create
Warehouse Task without Reference
Transaction Code
/N/SCWM/ADPROD
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2. On the Create Product Warehouse Task in Warehouse Number W100 screen, create the
following entries:
Field Name
Value
Find
Product
Product
EWMPRODS01
User Action and Values
Comment
3. Choose Execute.
4. Select the relevant item, by Source HU No. 8000000020, which should be moved to Scrap
Zone.
.
5. Click on Switch to Form View
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6. Enter the Src Target Qty as 2 and Warehouse Process Type as P425 and Press Enter.
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7. Choose Create + Save.
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Customer Returns with Quality Inspection_BPP
Result
You have moved the stock to the scrap zone. Warehouse Task 380 gets created and confirmed in
the backend.
11.
Scrapping
Use
In this step, you do the scrapping of the relevant items.
Procedure
8. Access the transaction using one of the following navigation options:
SAP Menu
Extended Warehouse Management Execution Post Unplanned
Goods Issue
Transaction Code
/N/SCWM/ADGI
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9. On the Post Unplanned Goods Issue screen, create the following entries:
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Customer Returns with Quality Inspection_BPP
Field Name
Value
Warehouse Number
W100
GI Process
SCRP
User Action and Values
Comment
Scrapping
10. Choose Execute.
11. Select the relevant item, for example by GR Date, which should be scrapped.
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12. Choose Post GI.
13. Material Document 100000000208 is created.
Result
You have scrapped the stock, which is moved to the scrap zone after the quality inspection
decision.
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