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Deanresume

Donald Dean is seeking an information technology position where he can continue growing his skills. He has a Bachelor's degree in Computer Information Systems from Ferris State University and several IT certifications. Dean has experience supporting the Cherwell ticketing system and developing portals and websites using technologies like ColdFusion and SQL Server from his current role at Ferris State University. He also has customer service experience from previous retail roles. Dean volunteers in his community and was involved in tennis during high school.

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54 views1 page

Deanresume

Donald Dean is seeking an information technology position where he can continue growing his skills. He has a Bachelor's degree in Computer Information Systems from Ferris State University and several IT certifications. Dean has experience supporting the Cherwell ticketing system and developing portals and websites using technologies like ColdFusion and SQL Server from his current role at Ferris State University. He also has customer service experience from previous retail roles. Dean volunteers in his community and was involved in tennis during high school.

Uploaded by

api-325949631
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Donald A.

Dean
555 Plymouth Dr
North Muskegon, MI 49445
(231) 670-7532
[email protected]
OBJECTIVE
To obtain a position where I will be able to learn, improve my skills, and grow as an information technology professional
EDUCATION
Ferris State University, Big Rapids, MI
Bachelor of Computer Information Systems, August 2016
ICCP Information Systems Analyst Certification, August 2016
Muskegon Community College, Muskegon, MI
Associates in Science and Arts, May 2014
Muskegon Area Career Tech Center, Muskegon, MI
CIW v5 Associate Certification, May 2011
CIW Site Development Associate, February 2011
CIW Network Technology Associate, May 2011
CIW Web Foundations Associate, May 2011
North Muskegon High School, North Muskegon, MI
Diploma, May 2011
TECHNICAL SKILLS
Windows 7, Windows Vista, Windows XP, Microsoft Server 2008, Microsoft Outlook, Microsoft Word, Microsoft
PowerPoint, Microsoft Access, Microsoft Excel, Java, C, C++, HTML, VM Ware, Computer Hardware, Computer
Troubleshooting, Web Design, Networking, Security, Cherwell Client, Cherwell Administrator tool, ColdFusion, Toad,
SQL, WebFocus
NON-TECHNICAL SKILLS
Customer Service, Problem Solving, Working with Groups, Self-Motivated, Sales, Flexibility, Organization, Leadership,
Scrum
EXPERIENCE
Ferris State University, Big Rapids, MI
IT Applications Student Programmer, March 2015 Present
Support and maintain Cherwell Enterprise ticketing system as a user and administrator
Helped develop new processes within Cherwell
Developed portlets in Universities web portal
Web development experience using ColdFusion and SQL Server
Library Computer Support, August 2014 March 2015
Technical support including fax machine, operating printers, wireless connectivity, and software
Spring Lake Ace Hardware, Spring Lake, MI
Clerk, April 2009 Present
Cash register operation and cash management, mixing paint, cutting keys, customer assistance
Transferring inventory between stores
COMMUNITY SERVICE
Volunteer involvement at a local soup kitchen multiple times
Served on a weeklong mission trip in Washington D.C.
AWARDS & ACTIVITIES
Association for Information Technology Professionals, FSU Chapter, November 2014 Present
Muskegon Community College, Muskegon, MI
Performance based Scholarship Business Department, May 2011
Councilors Scholarship, May 2011
Eagle Scout, November, 2009
North Muskegon Varsity Tennis, 2008 - 2011

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