Quality Assurance in UK Higher Education: A Guide For International Readers
Quality Assurance in UK Higher Education: A Guide For International Readers
INDEX
Glossary
Introduction
The UK context
10
10
11
12
12
External review
13
13
13
15
18
Organisation
18
Accountability
19
20
21
Contacts
24
Glossary
Academic standards
The level of achievement a student has to reach to gain an academic
award. This level should be comparable to similar programmes
across the UK. External examining is one way of maintaining these
standards within universities and colleges.
Academic quality
Academic quality describes how well the learning opportunities
available to students help them to achieve their award. It is about
making sure that appropriate and effective teaching, support,
assessment and learning opportunities are provided.
Academic award
The outcome or successful completion of a course or programme of
study that leads to a UK qualification - such as a degree, diploma or
certificate, or other formal recognition. (See the frameworks for
higher education qualifications, page 10.)
Academic audit
Academic audit is a quality assurance review process that focuses on
the procedures a university or a college uses to assure its academic
standards and quality. It evaluates how the university or college
satisfies itself that its chosen standards are being achieved and makes
a judgement about threshold standards.
The purpose of QAA audits is to provide public information on the
academic standards of a university's or college's awards and the
quality of the learning opportunities available to students.
Act of Parliament
A law passed by a parliament in the UK.
Award element
An award element is one of the modules or courses that contribute
to the award (for example, a control engineering module/course
within an electrical engineering degree).
1
Awarding institution
A university or other higher education institution which awards
degrees, diplomas, certificates or credits.
Collaborative provision
Educational provision leading to an award (or to specified credit toward
an award) of an awarding institution delivered and/or supported
and/or assessed through the arrangement of a partner organisation.
College of higher education
A college of higher education is a publicly-designated, independent,
self-governing body which may or may not have degree awarding
powers. Colleges that do not have degree awarding powers prepare
their students for the qualifications of awarding institutions.
Credit
A process which is used to quantify the amount and level of learning
which has been achieved.
Discipline
A defined area of academic study (for example, all types of
engineering).
External examining
External examining helps universities and colleges compare
academic standards, and ensure that assessment procedures are fair
and fairly operated. External examiners comment on student
achievement in relation to those standards.
External review
A scrutiny process that examines standards and quality in a university
or college. It is undertaken by people who do not work for the
university or college being visited.
Further education college
Further education colleges, including sixth form colleges and
specialist colleges, provide a vast range of general and vocational
education and training for school leavers and adults.
2
Quality assurance
All the systems, resources and information devoted to maintaining
and improving standards and quality. It covers teaching and learning
opportunities, and student support services.
Review
See External review.
Royal Charter
Royal Charters are granted by the Queen on the advice of the Privy
Council. Older universities (those established before 1992) operate
under a Royal Charter. The charter sets out overall constitution and
statutes, which provide the general regulations under which a
university should operate.
Standards
See Academic standards.
Subject
A subject may contain one or more programmes of study. These may
be at different levels (for example, a bachelor's degree in electrical
engineering and a master's degree in electrical engineering).
Subject review
Review that judges the standards and quality of teaching and
learning at subject or programme level.
University
A university is an independent, self-governing body, empowered by
a Royal Charter, an Act of Parliament or the Privy Council to develop
its own courses and award its own degrees.
University college
A university college is a publicly designated, independent,
self-governing body that can award its own taught degrees.
Introduction
What this guide covers
This guide explains how quality assurance works in UK higher
education and the role of the Quality Assurance Agency for Higher
Education (QAA). It also explains the powers and responsibilities of
UK universities and colleges.
QAA and its role in UK higher education
QAA was formed in 1997 to rationalise the external quality assurance
of higher education that existed up to this date. It is independent of
UK governments and is owned by the organisations that represent
the heads of UK universities and colleges (Universities UK,
Universities Scotland, Higher Education Wales and the Standing
Conference of Principals).
Universities and colleges are responsible for managing the academic
standards and quality of their awards. QAA judges how well
universities and colleges fulfil their responsibility and the
effectiveness of their processes for doing this.
QAA safeguards the public interest in sound standards of higher
education qualifications. It also encourages universities and colleges to
keep improving the management of quality in higher education by:
conducting external reviews (including audit) in universities
and colleges
describing clear academic standards through the
Academic Infrastructure
advising government on applications for degree awarding powers
and university title
offering advice on academic standards and quality.
It also contributes to and influences international quality assurance
through membership of many organisations and involvement in
higher education projects.
5
The UK context
The four parts of the UK are England, Scotland, Wales and Northern
Ireland. The UK Government has devolved some of its powers,
including responsibility for education, to national governments in
Scotland, Wales and Northern Ireland. QAA's head office is based in
Gloucester and QAA Scotland is in Glasgow.
Scotland
Glasgow
Northern
Ireland
England
Wales
Gloucester
Universities
England
Scotland
Wales
Northern Ireland
94
14
9
2
37
7
4
2
Total
119
50
UK Government
Scottish Parliament
National Assembly
for Wales
Scottish Executive
(including the Education
Department)
Department for
Education and Skills
(England)
Higher Education
Funding Council for
Wales (HEFCW) C
Department for
Employment and
Learning (DEL) C
Higher Education
Funding Council for
England (HEFCE) C
Scottish higher
education institutions
(21)
S
Welsh higher
education institutions
(13)
English higher
education institutions
(131)
S
QAA has contracts with these organisations to carry out external quality assurance work
on their behalf.
QAA provides services for these universities and colleges; they pay QAA an annual
subscription (see page 20).
Scottish Higher
Education Funding
Council (SHEFC) C
7
8
9
10
Progress files
Progress files are designed to help students learn and to make the
results of learning more explicit. There are three parts: the transcript;
personal and development planning; and individual student records.
External examiners
Internal review
Staff appraisal
Staff selection
and development
Assessment regulations
and mechanisms
Monitoring and
feedback processes
Note the links between internal quality assurance and the sections of
the Code of practice above.
11
12
External review
Types of external review
External review of UK higher education covers taught higher
education programmes, postgraduate research programmes, teacher
training and accreditation of programmes by professional, statutory
and regulatory bodies.
QAA reviews higher education programmes and some postgraduate
research programmes. The higher education funding councils review
the quality of research through the Research Assessment Exercise.
For more information see www.rae.ac.uk
In England, teacher training programmes are reviewed by the Teacher
Training Agency and the Office for Standards in Education. See
www.tta.gov.uk and www.ofsted.gov.uk for more information. Teacher
training programmes are reviewed by Her Majesty's Inspectorate in
Scotland (www.hmie.gov.uk) and Wales (www.estyn.gov.uk), and by
the Northern Ireland Education and Training Inspectorate
(www.deni.gov.uk/inspection_services).
Each university or college approves its own programmes using rigorous
quality assurance procedures. This approval is done within the context
of external examiners, the Academic Infrastructure and QAA external
reviews. In addition, professional, statutory or regulatory bodies
accredit individual programmes that lead to a professional or vocational
qualification. This ensures that a student is competent for professional
practice, or that a student can have admission into the profession. For
example, the General Medical Council accredits programmes in
medicine and licenses doctors to practise medicine in the UK.
Self-evaluation
Each university or college produces a self-evaluation document (or a
reflective analysis in Scotland) before the external review visit. This
document draws upon the results of internal reviews, evaluates the
effectiveness of how standards and quality are managed, and
identifies strengths and areas for improvement. The self-evaluation is
also a key reference point for the review team and sets the context
for the visit.
Selecting teams
QAA uses a peer review process, where academics that work within UK
higher education (and sometimes professionals and students) are
appointed to teams. The selection criteria are published, and
universities and colleges nominate applicants. Independent applications
are also accepted from candidates with the right qualifications,
experience and knowledge of higher education. Successful applicants
are not employees of QAA; they are contracted to work for QAA.
Training teams
All team members receive training before visiting a university or
college. Each training programme is specifically designed for the
type of review to be conducted. This ensures team members know:
the aims and objectives of the review
the procedures
their role, tasks, the importance of teamwork and rules of conduct
techniques for assimilating data, analysis, testing hypotheses,
forming judgements and preparing reports.
Preparing for reviews
Reviews are scheduled at least six months ahead of the visit to the
university or college. QAA selects the teams, usually between four and
six people, for each visit. Before the on-site visit, a meeting is held
with representatives from each university or college to prepare for the
visit and the review team scrutinises information that the university or
college provides, including the self-evaluation document.
14
Conducting reviews
The length of the visit to the university or college varies, depending
on the type of review. During the visit, the review team meets staff
and students. The team tests claims made by the university or
college and seeks clarification on specific topics, forms robust
judgements supported by evidence and, when necessary, suggests
improvements that the university or college could apply.
Teams also refer to the Academic Infrastructure during the visit.
Teams are not seeking evidence of compliance with the Academic
Infrastructure. They are looking for evidence that the purpose of
these reference points has been considered, that a university or
college has reflected on its own practices in the relevant areas and,
if necessary, is taking steps to make changes.
Publishing reports
Detailed reports are published for most reviews. Many reports also
contain a summary of the review team's findings. These reports are
useful for students in higher education and those applying to study;
staff in universities and colleges; professional, regulatory and
statutory bodies; and companies that recruit graduates.
QAA does not produce league tables. These tables are created and
published by some newspapers, which use information from many
sources to rank universities and colleges.
Institutional review
in Wales
16
Subject level
Major review in
England
Academic review of
subjects in England
17
Development and
Enhancement Group
Work covers:
The Academic Infrastructure
Liaison with universities
and colleges
Enhancement and sharing
good practice
18
QAA Scotland
Work covers:
External reviews for Scotland
Liaison with universities
and colleges
Enhancement and sharing
good practice
Accountability
The Board of Directors
QAA is governed by a Board of Directors. The Board is responsible for
the conduct and strategic direction of QAA and for the performance
of the Chief Executive, who manages day-to-day activities.
The Board has 14 members. Four are appointed by the organisations
that represent the heads of universities and colleges; four are
appointed by the higher education funding councils; and six are
independent directors - with practical experience of industry, finance
or a profession - appointed by the Board.
Students
Students are entitled to higher education of a standard that reflects
national (and international) expectations. They take part in QAA's
external reviews and QAA publishes information specifically for students.
Funders, universities and colleges
QAA is contracted to work for funding councils and other
organisations. The funding councils ensure that work is carried out
on their behalf to the remit agreed.
Universities and colleges of higher education pay QAA an annual
subscription (see below). QAA aims to demonstrate that it uses these
resources effectively and conducts its work with integrity and
impartiality. It also aims to ensure that the information and advice it
provides can be depended upon. There are published procedures for
responding to complaints from universities or colleges and for
handling appeals against specific decisions. QAA is accountable to
the organisations that represent the UK universities and colleges.
When QAA develops new policies or review methods it consults
universities, colleges, higher education organisations and
professional, statutory and regulatory bodies. Their opinions are
considered and, if appropriate, policies or review methods are
amended before they are implemented.
19
20
Reviewed by
Academic Audit
Unit/Higher
Education Quality
Council
19982002
QAA
Continuation
audit
21
Subject level
Years
Reviewed by
Subject review
Subjects not
reviewed in
1993-95 in all
universities and
colleges*
Higher Education
Funding Council for
England/QAA
2003
Foundation
Degrees
A sample of
QAA
subjects in some
universities and
colleges
Scotland
1993-98 Teaching quality All subjects*
assessment
Scottish Higher
Education Funding
Council
QAA
Wales
1993-98 Teaching quality All subjects*
assessment
Higher Education
Funding Council
for Wales
2001-02 Welsh
engagements
QAA
22
A sample of
subjects
23
Contacts
The Quality Assurance Agency for Higher Education
Southgate House
Southgate Street
Gloucester
GL1 1UB
UK
Tel +44 (0) 1452 557000
Fax +44 (0) 1452 557070
Email [email protected]
QAA Scotland
183 St Vincent Street
Glasgow
G2 5QD
UK
Tel +44 (0) 141 572 3420
Fax +44 (0) 141 572 3421
Officer for Wales
Southgate House
Southgate Street
Gloucester
GL1 1UB
UK
Tel +44 (0) 1452 557139
For more information and publications see www.qaa.ac.uk
For printed copies of current publications contact:
Linney Direct
Adamsway
Mansfield
NG18 4FN
UK
Tel +44 (0) 1623 450788
Fax +44 (0) 1623 450629
Email [email protected]
24
International organisations
The Association of Commonwealth Universities advances international
cooperation and understanding in higher education and provides a
broad range of services and facilities.
www.acu.ac.uk
The British Council is the UK's international organisation for
educational opportunities and cultural relations.
www.britishcouncil.org and www.educationuk.org
The European Association for Quality Assurance in Higher Education
(ENQA) shares information, experiences, good practice and new
developments in quality assessment and assurance in higher
education.
www.enqa.net
The International Network for Quality Assurance Agencies in Higher
Education (INQAAHE) collects and disseminates information on
current and developing theory and practice in the assessment,
improvement and maintenance of quality in higher education.
www.inqaahe.nl
UKCOSA: The Council for International Education provides advice and
information to international students studying in the UK and to staff
who work with them.
www.ukcosa.org.uk
UK NARIC is the official source of information and advice on the
comparability of international qualifications from over 180 countries
worldwide with those in the UK.
www.naric.org.uk
25
Government departments
Government departments are responsible for developing higher
education policy. They provide the public funds that support
universities and colleges. Departments responsible for higher
education in Scotland and Wales answer to the Scottish Parliament
and the National Assembly for Wales respectively.
In England: Department for Education and Skills
www.dfes.gov.uk
In Scotland: Enterprise and Lifelong Learning Department Secretariat
www.scotland.gov.uk
In Wales: The Public Information and Education Service
www.wales.gov.uk
In Northern Ireland: Department for Employment and Learning
www.delni.gov.uk
26
Representative organisations
These organisations represent the interests of universities and
colleges in the UK.
The Association of Colleges is the representative body for further
education colleges.
www.aoc.co.uk
Higher Education Wales represents the Vice-Chancellors and Principals
of universities and higher education institutions in Wales.
www.hew.ac.uk
The Standing Conference of Principals is the representative body for
higher education colleges in England and Northern Ireland.
www.scop.ac.uk
Universities Scotland provides services to higher education institutions
in Scotland and represents, promotes and campaigns for the Scottish
higher education sector.
www.universities-scotland.ac.uk
Universities UK promotes and supports the work of UK universities and
provides services to its members - the executive heads of universities.
www.universitiesuk.ac.uk
Student organisations
The National Union of Students represents the interests of around five
million students in further and higher education throughout the UK.
www.nusonline.co.uk
The National Postgraduate Committee aims to promote the interests
of postgraduates studying in the UK.
www.npc.org.uk
27
Other organisations
The Higher Education Academy works with the UK higher education
community to enhance the student learning experience.
www.heacademy.ac.uk
These organisations have various responsibilities relating to the
development, accreditation, certification and monitoring of
qualifications outside higher education.
The Qualifications and Curriculum Authority
www.qca.org.uk
The Scottish Qualifications Authority
www.sqa.org.uk
The Qualifications and Curriculum Authority for Wales
www.accac.org.uk
The Council for the Curriculum, Examinations and Assessment in
Northern Ireland
www.ccea.org.uk
28
Tel
Fax
Email
Web
01452 557000
01452 557070
[email protected]
www.qaa.ac.uk