Lecturer: Moez Allidina
PART 1
THE NATURE OF STAFFING
Chapter 01:
Staffing Models and
Strategy
Copyright 2015 by The McGraw-Hill Companies, Inc. All rights reserved.
STAFFING ORGANIZATIONS MODEL
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CHAPTER 1: LEARNING OBJECTIVES
Define staffing and consider how, in the big picture, staffing
decisions matter
Review the five staffing models presented, and consider the
advantages and disadvantages of each
Consider the staffing system components and how they fit into
the plan for the book
Understand the staffing organizations model and how its
various components fit into the plan for the book
Appreciate the importance of staffing strategy, and review the
13 decisions that staffing strategy requires
Realize the importance of ethics in staffing, and learn how
ethical staffing practice is established
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THE BIG PICTURE
Organizations are combinations of physical,
financial, and human capital
Human Capital
Knowledge, skills and abilities of people
Their motivation to do the job
Scope of Human Capital
An average organizations employee cost (wages or
salaries and benefits) is over 25% of its total revenue
Organizations that capitalize on human capital have a
strategic advantage over their competitors
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NATURE OF STAFFING
Definition
Staffing is the process of acquiring, deploying, and
retaining a workforce of sufficient quantity and quality to
create positive impacts on the organizations effectiveness.
Implications of definition
Acquire, deploy, retain
Staffing as a process or system
Quantity and quality issues
Organization effectiveness
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NATURE OF STAFFING: IMPORTANCE
TO ORGANIZATIONAL EFFECTIVENESS
Quotes from organization leaders:
Staffing is absolutely critical to the success of every company
Gail Hyland-Savage, COO, Michaelson, Connor, & Bowl
The new economy, very much the Internet and the entrepreneurial
opportunities it created intensified the competition for outstanding
people.
Rajat Gupta, Managing Director, McKinsey and Company
I think about this in hiring, because our business all comes down to
peopleIn fact, when Im interviewing a senior job candidate, my
biggest worry is how good they are at hiring. I spend at least half
the interview on that.
Jeff Bezos, CEO, Amazon
When you get the best people, you dont have to worry as much
about execution, because they make it happen
Larry Johnston, Albertsons
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DISCUSSION QUESTIONS
What would be the potential problems with a
staffing process in which vacancies were filled:
On a lottery basis from among job applicants?
On a first come-first hired basis?
What would be the advantages of using one of
the above processes?
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STAFFING MODELS
Staffing Quantity
Levels
Staffing Quality
Person/Job Match
Person/Organization Match
Staffing System Components
Staffing Organizations
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EXH. 1.2: STAFFING QUANTITY
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EXH. 1.3: PERSON/JOB MATCH
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CONCEPTS: PERSON/JOB MATCH MODEL
Jobs are characterized by
their requirements and
rewards
Individuals are characterized
via qualifications (KSAOS)
and motivation
These concepts are not new
or faddish, this is an enduring
model of staffing
Matching process involves dual
match
KSAOs to requirements
Motivation to rewards
Job requirements expressed in
terms of both
Tasks involved
KSAOs necessary for
performance of tasks
Job requirements often extend
beyond task and KSAO
requirements
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EXH. 1.4: PERSON/ORGANIZATION MATCH
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CONCEPTS:
PERSON/ORGANIZATION MATCH MODEL
Organizational Culture and Values
Norms of desirable attitudes and behaviors for
employees
New Job Duties
Tasks that may be added to target job over time
And other duties as assigned . . .
Multiple Jobs
Flexibility concerns - Hiring people
who could perform multiple jobs
Future Jobs
Long-term matches during employment relationship
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DISCUSSION QUESTIONS
Would it be desirable to hire people only according to
the person/job match, ignoring the person/organization
match? Why?
How are staffing activities influenced by training or
compensation activities?
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EX 1.5: STAFFING SYSTEM COMPONENTS
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COMPONENTS OF STAFFING
ORGANIZATIONS MODEL
Organizational Strategy
Mission and Vision
Goals and objectives
HR Strategy
Involves key decisions about size and type of workforce to be:
Acquired
Trained
Managed
Rewarded
Retained
May flow from organizational strategy
May directly influence formulation of organization strategy
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COMPONENTS OF STAFFING
ORGANIZATIONS MODEL (CONTINUED)
Staffing Strategy
An outgrowth of the interplay between organization and HR
strategy
Involves key decisions regarding acquisition, deployment, and
retention of organizations workforce
Guide development of recruitment, selection, and employment
programs
Support Activities
Serve as foundation for conduct of core staffing activities
Core Staffing Activities
Focus on recruitment, selection, and employment of workforce
Staffing and Retention System Management
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WHAT IS STAFFING STRATEGY?
Definition
Requires making key decisions about acquisition,
deployment, and retention of a companys workforce
Involves making 13 key decisions:
Decisions focus on two areas
Staffing Levels
Staffing Quality
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EXH. 1.7: STRATEGIC STAFFING DECISIONS
Staffing Levels
Staffing Quality
Acquire or Develop Talent
Hire Yourself or Outsource
External or Internal Hiring
Core or Flexible Workforce
Hire or Retain
National or Global
Attract or Relocate
Overstaff or Understaff
Short- or Long-term Focus
Person/Job or
Person/Organization match
Specific or general KSAOs
Exceptional or acceptable
workforce quality
Active or passive diversity
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DISCUSSION QUESTION
Are some of the 13 strategic staffing decisions more
important than others? Which ones? Why?
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EX 1.8: SUGGESTIONS FOR ETHICAL
STAFFING PRACTICE
Represent the organizations interests.
Beware of conflicts of interest.
Remember the job applicant.
Follow staffing policies and procedures.
Know and follow the law.
Consult professional codes of conduct.
Shape effective practice with research results.
Seek ethics advice.
Be aware of an organizations ethical climate/culture
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WHY RECRUITMENT AND SELECTION MATTER?
Involve the ethical treatment of job applicants throughout the
recruiting and hiring process
Result from HR professionals following the accepted standards
and principles of professional associations
Are legally defensible (e.g. Human Rights legislation)
Reduce employee turnover and increase productivity
Are responsible for a firms relative profit
Correlate with an organizations long-term profitability and
production ratios
Help to establish employee trust
Improve the Knowledge, Skills, Abilities, and Other Attributes
(KSAOs) of current and future employees, increase motivation,
and retain high quality workers
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RECRUITMENT AND SELECTION
Recruitment: the generation of an applicant pool for a
position or job in order to provide the required number
of candidates for a subsequent selection or promotion
program.
Selection: the choice of job candidates from a
previously generated applicant pool in a way that will
meet management goals and objectives as well as
current legal requirements.
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