2900 Hudson RD Noehren Hall #327
Cedar Falls, Iowa 50613
JACQUELINE URBINA
[email protected]
EDUCATION
University of Northern Iowa, Cedar Falls, Iowa
Bachelor of Arts Degree Communication Studies
Abraham Lincoln High School, Des Moines, Iowa
High School Diploma
515-745-6590
May/2018
May/2014
WORK EXPERIENCE
University of Northern Iowa Academic Learning Center, Cedar Falls, Iowa
November 2015 Present
Office Assistant
Present the features and benefits of the services provided by the UNI Academic Learning Center
Assist students in finding their corresponding advisors and tutors
Answer busy telephone and record detailed messages
Answer questions about the center from current students and parents
Guide and inform students from other institutions about our testing services and testing dates
Manage the office front desk papers and files
Schedule individual meetings for students with corresponding advisor and tutor
Chef Ds Rock Power Pizza, Des Moines, Iowa
May 2015 Present
Host/Server
Welcomed and greeted guests in a professional and courteous manner
Checked identification to insure that patrons are of legal age
Provided information and conversed with guests waiting in line and controlled the flow of the queue
Assisted guests with special accommodations in emergency situations
Maintained cleanliness around front/faade of the building
Performed other duties as assigned
Assisted management in keeping general order in restaurant
University of Northern Iowa Catering Services, Cedar Falls, Iowa
Banquet Server
Arranged the setup and display for a wide variety of on-campus events
Answered telephone and replied to multiple student inquiries on a daily basis
Coordinated the advertising and marketing for the centers numerous events
Able to prioritize tasks to serve customer needs in reasonable time
Acquired excellent customer service skills in a fast- paced environment
Utilized organizational and problem solving skills to prioritize multiple responsibilities
STUDENT INVOLVMENT AND SERVICE
UNI Hispanic Latino Student Union Member
Attend bi-weekly meetings and provide constructive input and feedback
Assisted with the planning of the 2015 Annual Latino Ball
Market and advertise the organization through various formats
Ethnic Student Promoters
Promote UNI to prospective students and guests through various formats
Guide campus tours and answer questions about the university
Represent the university on multiple Open House events
UNI Diversity Advisory Committee
Assist with the development of the diversity action plan for the university
Nominated to serve on the committee
August 2014 April 2015
Community Service
Volunteer Tuesday Participant
Make a Difference Day Participant
