CURRICULUM of COMPETENCY UNIT (CoCU)
Sub Sector
INFRASTRUCTURE SUPPORT
Job Area
COMPUTER NETWORK SERVICES
Competency Unit Title
MOBILE DEVICE CONFIGURATION
Learning Outcome
The person who is competent in this CU shall be able to configure and troubleshoots mobile computer and its devices
and prepare safe and sound environment for mobile device to connect with computer system network in accordance
with company SOP. Upon completion of this competency unit, trainees will be able to: Analyse job order/ change request
Carry out mobile device configuration
Perform mobile device troubleshoot
Carry out mobile device commissioning
Competency Unit ID
Work Activities
Related Knowledge
1. Analyse job
order/ change
request
i. Network accessibility
needs
Type of connection
- WiFi,
- Cellular,
- Bluetooth,
- NFC Near Field
Communication
- Infrared,
- USB
Duration
- on-demand
- frequent
Location
- local,
Competency
Core
Type
Level
Related Skills
Training
Duration
Attitude / Safety /
Environmental
60 Hours
Credit Hours
Training
Hours
Delivery
Mode
5 hours
Lecture
Assessment
Criteria
i. Network
accessibility
needs assessed
ii. Network
accessibility
purpose
identified
iii. Mobile device
specification
assessed
106
Work Activities
Related Knowledge
Related Skills
- remote area
- overseas
Attitude / Safety /
Environmental
Training
Hours
Delivery
Mode
Assessment
Criteria
iv. Mobile
application
software
evaluated
ii. Network accessibility
purpose
Email & messaging
Web browsing
Voice-Over IP
Tele-conference
Access company
resources (server,
printer)
Document
collaboration
File sharing
Tele-marketing
Remote support
Navigation
v. Mobile
application
compatibility
assessed
iii. Types of mobile device
and device specification
Device Type
- Mobile phone
(Smartphone)
- Tablet
- PDA (Personal
Digital Assistant)
- Pager
- Navigation device
Device Specification
- Device maker /
brand / model
- RAM capacity
- Storage size
107
Work Activities
Related Knowledge
-
Related Skills
Attitude / Safety /
Environmental
Training
Hours
Delivery
Mode
11 hours
Lecture
Screen display type
Input method
Connectivity
OS and OS version
iv. The required mobile
application information
Type of application
and software
Software licenses
Software version
v. Mobile application
compatibility
Minimum device
hardware & software
installation
requirement
OS and software
version
Security setting
requirement
Network availability /
coverage
i.
Assess network
accessibility needs
ii. Identify network
accessibility purpose
iii. Asses mobile device
specification
iv. Evaluate mobile device
108
Assessment
Criteria
Work Activities
Related Knowledge
Related Skills
Attitude / Safety /
Environmental
Training
Hours
Delivery
Mode
Assessment
Criteria
6 hours
Lecture
i. Mobile device
setting
configuration
carried out
software and application
v. Asses mobile
application compatibility
Attitude:
i.
Detail in
assessing
network
accessibility
needs and mobile
device
specification
ii.
Thorough in
evaluating mobile
application
compatibility
Safety/Environment
i.
Adhere to
company
procedure
2. Carry out
mobile device
configuration
i. Mobile device
configuration setting
Device setting menu
Network configuration
- IP address
- Authentication
Network testing and
troubleshooting
ii. Mobile
application
installed and
configured
ii. Mobile application
installation and
configuration procedure
iii. Mobile device
security setting
109
Work Activities
Related Knowledge
Related Skills
Attitude / Safety /
Environmental
Training
Hours
Delivery
Mode
iii. Mobile device
configuration testing
Authentication test
Network accessibility
and communication
test
Application test
Assessment
Criteria
configured
iv. Mobile device
configuration
testing carried
out
iv. Security setting
configuration
Device OS security
Users account
security
Network/access
security
v. Company security policy
i.
Carry out mobile device
setting configuration
ii. Install and configure
mobile application
iii. Configure mobile device
security setting
Device OS security
Users account
security
Network/access
security
iv. Carry out mobile device
configuration test
110
15 hours
Demonstration
and practical
Work Activities
Related Knowledge
Related Skills
Attitude / Safety /
Environmental
Training
Hours
Delivery
Mode
5 hours
Lecture
Assessment
Criteria
Authentication test
Network
accessibility and
communication test
Application test
Attitude:
i.
Detail and
through when
configure mobile
device setting
ii.
Analytical
mind and
accurate when
conducting
configuration test
Safety/Environment
i.
Adhere to
company
security
procedure
3. Perform
mobile device
troubleshoot
i.
ii.
Types of Mobile
device problems
Symptom, error
messages and logs
Device functionality
test
Troubleshoot action
requirement
Device warranty
information
111
i.
Diagnose
mobile device
problem
ii.
Users data
retrieval and
back-up
performed
iii.
Mobile
device
Work Activities
Related Knowledge
Related Skills
Authorize service
centre
User schedule
Troubleshoot
guideline and
procedure
Data backup
iii.
Users data retrieval
and back-up
Type of data
- Personal
- Official
Backup method
Backup location
iv.
Mobile device
troubleshoot action
Hardware
functionality test
Software removal,
re-installation and
re-configuration
procedure
v.
Restoration of
devices software,
application and users
data
vi.
Mobile device
operation testing
Hardware
functionality test
Cellular/network
112
Attitude / Safety /
Environmental
Training
Hours
Delivery
Mode
Assessment
Criteria
troubleshoot
executed
iv.
Devices
software,
application and
users data
restored
v.
Mobile
device
operation
testing carried
out
Work Activities
Related Knowledge
Related Skills
Attitude / Safety /
Environmental
Training
Hours
Delivery
Mode
13 hours
Demonstration
and practical
access and
communication test
Software and
application test
i.
Diagnose mobile
device problem
ii.
Perform users data
retrieval and back-up
iii.
Execute mobile
device troubleshoot
iv.
Restore devices
software, application
and users data
v.
Carry out mobile
device operation testing
Attitude:
i.
Detail and
through when
diagnose mobile
device problem
ii.
Analytical
mind and
accurate when
performing mobile
device
troubleshoot
Safety/Environment
i.
Adhere to
company
security
procedure
113
Assessment
Criteria
Work Activities
4. Carry out
mobile device
commissioning
Related Knowledge
i.
Related Skills
Handing over of Mobile
device and gadget to
end-user
Device packing
Device handling
procedure
Attitude / Safety /
Environmental
Training
Hours
Delivery
Mode
2 hours
Lecture
Assessment
Criteria
i.
User
Acceptance
Test performed
ii. Mobile device
documentation
carried out
ii. User Acceptance test
Network and
communication
access test
software and
application
installation
Security and safety
advice
iii. Company
inventory
updated
iv. Job order /
change
request report
produced
iii. Mobile device set-up
documentation
Users information
- name,
- location,
- department
Device information
- IP address
- User ID
Company resources
114
Work Activities
Related Knowledge
Related Skills
Attitude / Safety /
Environmental
Training
Hours
Delivery
Mode
4 hours
Demonstration
and practical
accessed by the
device
- server,
- printer,
- application
iv. Asset record
Company inventory
update
i.
Perform User
Acceptance Test
ii. Carry out mobile
computer
documentation
iii. Update company
inventory
iv. Produce Job order /
change request report
Attitude:
i.
Transparent
and detail in
preparing mobile
devices set-up
report
ii.
Accountable
in updating
company
inventory
Safety/Environment:
i. Adhere to
115
Assessment
Criteria
Work Activities
Related Knowledge
Attitude / Safety /
Environmental
company
confidentiality
policy
Related Skills
Training
Hours
Employability Skills
Core Abilities
01.01
01.02
02.01
02.02
02.03
02.04
03.01
03.02
03.03
03.05
03.06
03.07
06.01
06.02
06.03
06.04
01.04
01.05
02.07
02.08
03.08
Social Skills
Identify and gather information.
Document information procedures or processes.
Interpret and follow manuals, instructions and SOP's.
Follow telephone/telecommunication procedures.
Communicate clearly.
Prepare brief reports and checklist using standard forms.
Apply cultural requirement to the workplace.
Demonstrate integrity and apply practical practices.
Accept responsibility for own work and work area.
Demonstrate safety skills.
Respond appropriately to people and situations.
Resolve interpersonal conflicts.
Understand systems.
Comply with and follow chain of command.
Identify and highlight problems.
Adapt competencies to new situations/systems.
Analyse information.
Utilize the Internet to locate and gather information.
Utilize Local Area Network (LAN)/Intranet to exchange information.
Prepare pictorial and graphic information.
Develop and maintain a cooperation within work group.
1.
2.
3.
4.
5.
6.
7.
8.
116
Communication skills
Conceptual skills
Interpersonal skills
Leadership skills
Learning skills
Multitasking and prioritizing
Self-discipline
Teamwork
Delivery
Mode
Assessment
Criteria
Core Abilities
04.01
04.02
04.03
04.04
04.05
06.05
06.06
01.11
02.10
02.11
03.13
03.14
03.15
03.16
04.07
05.01
Social Skills
Organize own work activities.
Set and revise own objectives and goals.
Organize and maintain own workplace.
Apply problem solving strategies.
Demonstrate initiative and flexibility.
Analyse technical systems.
Monitor and correct performance of systems.
Apply thinking skills and creativity.
Prepare reports and instructions.
Convey information and ideas to people.
Develop and maintain team harmony and resolve conflicts.
Facilitate and coordinate teams and ideas.
Liaise to achieve identified outcomes.
Identify and assess client/customer needs.
Negotiate acceptance and support for objectives and strategies.
Implement project/work plans.
Tools, Equipment and Materials (TEM)
ITEMS
RATIO (TEM : Trainees)
1) LCD Projector
2) Laptop/PC
3) Mobile device
Mobile phone (Smartphone)
Tablet
PDA (Personal Digital Assistant)
Pager
1:25
1:25
1:15
1:15
117
4)
5)
6)
7)
Mobile devices Operating System and software
Sample of manufacturer instruction manual
Sample of company inventory report
Sample of job order / change request report
1:1
1:1
1;1
REFERENCES
1.
Amjad Umar (2004). Mobile Computing And Wireless Communications. Nge Solutions ISBN-13: 978-0-9759182-0-3
2.
Chander Dhawan (1997). Mobile Computing: A Systems Integrator's Handbook (1st). Mcgraw-Hill Companies. ISBN-13: 978-0-07-016769-8
3.
Lynn Wright (editor) (2011). Laptops and Mobile Devices Made Easy. Books. SBN-13: 978-1-84490-117-3
4.
Raj Kamal (2008). Mobile Computing. Oxford University Press, USA. ISBN-13: 978-0-19-568677-7
5.
Tilmann Bollmann (2010). Mobile Computing (1st Edition). W3l. ISBN-13: 978-3-86834-005-1
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