VRQ Level 3 Hairdressing
` Knowledge & Understanding Assignment
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Level 3
506
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VTCT Assignment UV30506
Knowledge2
Outcome 1 Page: 8
Be able to provide consultation support for
colleaguesH8
j.
Explain the salons policy for referring clients to other specialists
when requested services are not offered.
There are times when you cannot recommend or offer the client what she
needs. This may be because you are not yet trained in the particular
treatment or because your salon does not offer that treatment. Should she
require a sunbed session and you do not have one, or want a specialist
epilation treatment (hair removal) and you do not offer it, then
recommend somewhere else, but only if you know of a reputable therapist.
There is always the danger that you will lose the client altogether of
course, but she may approve of your professionalism and remain loyal to
you for all other treatments. That should be viewed as the best of
compliments to your customer relationship
Oral or Written
Oral or
k.
Describe how to take part in group discussions in a way that will
Written
maintain client goodwill and confidentiality
Level 3
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Level 3
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