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HSC at Your Service en

The Hospitality Service Center (HSC) centrally manages guest services to optimize hotel workflows and improve customer satisfaction. HSC allows hotel staff to log service requests with one click from their phone and tracks the requests until fulfillment. It shows the status of requests and can generate reports on staff efficiency and guest satisfaction to identify areas for improvement. HSC supports mobile communication between staff and streamlines workflows to enhance efficiency by improving information processing, planning, reducing costs, and contributing to the hotel's sustainability initiatives.

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Mohsen
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14 views2 pages

HSC at Your Service en

The Hospitality Service Center (HSC) centrally manages guest services to optimize hotel workflows and improve customer satisfaction. HSC allows hotel staff to log service requests with one click from their phone and tracks the requests until fulfillment. It shows the status of requests and can generate reports on staff efficiency and guest satisfaction to identify areas for improvement. HSC supports mobile communication between staff and streamlines workflows to enhance efficiency by improving information processing, planning, reducing costs, and contributing to the hotel's sustainability initiatives.

Uploaded by

Mohsen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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HSC

At Your Service
Hospitality Workflow

integration & development services

PSE d.o.o., Dolenjska cesta 318, SI-1291 kofljica, +386 1 5466 500 tel, +386 1 5466 508 fax
www.pse.si [email protected]

integration & development services

HSC

At your Service

Benefits and Value Proposition


The Hospitality Service Center (HSC) centrally administrates guest services to optimize hotel workflows
which influence customer satisfaction. This innovative

Hotel staff, while on the phone, are just one click away from a new ticket, documenting any kind of
service requests, and capturing a full audit trail to ensure quality. "At Your Service" hotel staff
knows which mobile service agent is able to deliver the requested service and forwards the service
request. The HSC service control shows the actual status of the service request. Time-outs, acceptance, or alerts are monitored and can be reported on. HSC provides comprehensive statistics
for the management. The reports illustrate employee efficiency and guest satisfaction, showing the
areas of possible improvement. HSC supports mobile communication between staff members and
saves time by optimizing staff efficiency and hotel workflows. This innovative, fully integrated modular solution not only monitors communication and guest wishes from start to finish but also interfaces, stores, analyzes, and outputs data.

At Your Service as a tool to enhance efficiency by:

improving information processing

planning and control

enhancing work processes & eliminating mundane tasks,

Guest profiling VIP guests enjoy faster response,

reducing costs (predominantly labor costs and specific jobs such as e.g. night auditing),

as a result and part of Your Hotel Green Initiative our solution will help to consume less
time, energy and labor resources.

Web based architecture

Security and reliability


Flexible GUI
Technical Support
Open System
Android and iOS client

CRM solution not only monitors guest wishes from


start to fulfillment, but also stores, analyzes and outputs data and information which were previously generated by IT and telecommunication systems.
Intelligent reports show the quality of service performed and a wide range of guest and service statistics which serve to
control market value-related indices (customer satisfaction index, brand loyalty) - the key to profitability in the hotel industry.

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