INPOST PARCEL LOCKERS
Improving E-shopping Experience
A GLOBAL REVOLUTION
Australia
Chile
Great Britain
Ireland
Italy
France
Latvia
Lithuania
Ukraine
Estonia
Poland
Russia
Slovakia
Czech Republic
Columbia
Costa Rica
Saudi Arabia
Malaysia
UAE
5000 InPost locations across 22 countries
currently and growing
Existing Network
National Operators
Expansion Plan 2015
INPOST AROUND THE WORLD
PHYSICAL DELIVERY IS
A BARRIER TO ONLINE
SALES
73%
UK shoppers walked away from e-store because there wasnt enough choice of delivery options.
Source: http://postandparcel.info/51044/news/companies/customer-loyalty-flagging-in-uk-parcels-market-says-key-report
56% of customers refrain from
shopping online due to failed delivery risk
InPost solution reduce failed delivery risk and give additional flexibility
on location and time of pick-up.
40% of customers indicate that delivery timeslots are too vague
Source: Imrg UK Consumer Home Delivery Review May 2013
WE KEEP IT
SIMPLE
AS SIMPLE AS USING AN ATM
PICKING UP A PARCEL from an InPost locker is quick, easy and so convenient!
Shop online and select
an InPost locker for delivery
Get text alert
and track your parcel
Collect and enjoy
SENDING A PARCEL never been so easy thanks to an InPost locker!
Customer completes online
order and selects InPost
locker for delivery
Prepare the parcel
then print and stick
the delivery label on
Hand the parcel
to the courier
Click here
to watch
the video
WHY DO WE LOVE INPOST?
AVAILABILITY 24/7
No queues or opening hours. Convenient
locations accessible anytime at all!
FAST
Picking up a parcel takes just 7 seconds.
SIMPLICITY
A text message, a few clicks or a QR code scan
- and the locker opens.
FULL DISCRETION
No matter what you buy, InPost keeps private
whats personal.
PRICE
One of the cheapest delivery options.
SAFETY
Unique collection codes, CCTV, secure locks
and solid steel locker construction.
INNOVATION
A truly innovative service that can
interact with users with animation, voice,
and trigger based personalized
multichannel messaging!
EASY , FAST, CONVENIENT
Collecting A PARCEL never been so easy thanks to an InPost locker!
OUR LOCAL PARTNERS
SMART DELIVERY PARTNERS
LOCATION HOSTS
HOW DOES IT LOOK LIKE?
THREE BOX SIZES
Small
Medium
Large
80 x 380 x 640mm
190 x 380 x 640mm
380 x 380 x 640mm
WEIGHT
Standard NEXT locker
Quattro locker module
Central module
Single locker module
1650 kg
1000 kg
450 kg
220 kg
DIMENSIONS
Width: 2.98m
Height: 2.22-2.32m (with roof 2.45-2.55m)
Depth: 0.95m (with roof 1.88m)
LED Lighting
over each module
Roof with 2
CCTV cameras
Polymer
concrete base
Option:
Banner Advertisement
WHERE ARE WE IN MALAYSIA?
28 Operationals
lockers
deployment in
2015:
Tesco : 11
Petronas : 15
AEON: 1
University : 1
Near LRT: (2)
INPOST PARCEL LOCKERS @ Malaysia
CUSTOMERS LOVE CONVENIENCE
WHY MARKETS
RESPOND
POSITIVELY
TO OUR DELIVERY
SOLUTION?
CUSTOMERS WANT INPOST
98,4% InPost Lockers network
availability in UK1
Average pick up time 11h2
63% pick up in 6h2
Net Promoter Score2
InPost Lockers
91%
UPS
86%
DHL
84%
56%
Polish National Post
Source
1 Operational data, 2014, InPost UK
2 Operational data, 2013, InPost Global
2 http://www.opineo.pl/opinie, January 2014, Poland
Inhouse R&D, factories in Europe, IT and product
development team working closely with our clients
and we operate the network that makes
a difference.
InPost is the only delivery solution
for a large segment of the market
29.7%
OF PARCELS
ARE COLLECTED
AT WEEKENDS
32.22%
OF PARCELS
ARE COLLECTED
BETWEEN 8 PM
AND 9 AM
Source: InPost data. All users statistics. 2013
18
CONVENIENCE WINS CUSTOMERS
80% of e-shoppers who use the parcel lockers
80%
would be more likely to use an online retailer
which offered it in its delivery service1
95% of UK consumers plan to use
95%
click and collect during Festive season
73% of UK shoppers walked away
73%
from an e-store because there was insufficient
choice of delivery options3
1 Ireland
research (Parcel Motel conducted [November 2013]
Postcode Anywhere (October 2014)
3 OnePoll research in a study for DPD [August 7, 2012]
2
PROVEN SOLUTION THAT HELPS
grow sales & customer satisfaction
We are ready to provide references from 69 business customers using InPost Lockers.
Offering InPost Parcel
Lockers Returns
increased sales of shoes by
4%, resulted in higher
competitiveness and
customers satisfaction
The logistics service
of warranty repairs
of Samsung equipment
using InPost Parcel
Lockers significantly
increases customer
satisfaction
and reduces the time
needed to carry out
any warranty repair.
Pavel Wilk
Konrad Szewczak
Vice president
Eastend Club
Service Administration
Development Specialist
Samsung
E-SHOP
Integration
InPost 24/7 Widget
A lightweight web application that can be easily embedded on any checkout page.
Different variants available on our website, depending on the customers needs and ready to use http://geowidgetmy.easypack24.net/example
Most commonly used version displays the following elements
Drop-down menu, comprising a list of active lockers
Link to an Interactive Map
An input field for customers email address
An input field for customers mobile number
INPOST PARCEL LOCKER InPost Malaysia
Geowidget
http://geowidget-my.easypack24.net/
E-SHOP DELIVERY INFORMATION
Sample
Minisites
CHECKOUT PAGE FOR E-SHOP
O Parcel Locker
InPost will appear on
the check out page as
a new option of
delivery lets make it
simple
Main elements:
Name of service
Machine picture
Integrated
geowidget as a
minisite
(recommended) or
part of the page
Link to informative
minisite or Shipping
options
Return Logistics / Drop-Off Locker
1.
2.
3.
4.
5.
6.
7.
E-Shop Customer fill in Return form
1. Select which Parcel Locker
2. Ensure Parcel size, Mobile Phone and
Email Address included
Activate Barcode with InPost
Print Label with 128 Barcode
Go to Parcel Locker -> Select Send Parcel
Pickup instruction from E-shop to designated
courier
Courier collect and Send to Warehouse/
Merchants office
Info Line 1 800 88 1200
Sender
Drop-off Locker
Courier
E-Shop
Details
Locker ID
Skynet/ InPost
Approve Return
Order details
Compartment booking
Barcode activation
Pickup Pin fowarding
Return confirmation
Barcode reservation
Recipients info
Acknowledgement
SAMPLE BANNERS FOR WEBSITE
Other
Information
Click for Online Simulator
http://inpost.my/en/how-it-works-for-you#infobox-pop-781
Using Parcel Locker via www.matdespatch.com
1. Sign-up as MatDespatch.com user
2. Select the listed InPost Locker as Pickup
point or Destination point
> MatDespatch will use registered email &
mobile number for notification and
password
Customer can have own account with InPost Malaysia (No
integration required)
Registration with InPost as user
http://delivr.com/28rzz
Users order items on any website use first
address line to indicate address will be
InPost Locker
1.
InPostMY
2.
User ID
3.
Parcel Locker ID
4.
Locker ID
5.
Skynet SUBANG
