Current Address
(August 2016 - May 2017)
2222 S. Crawford D26
Mount Pleasant, MI 48858
Keely Johnson
Education
Central Michigan University
Bachelor of Science in Business Administration
Major: Business Information Systems
GPA: 3.66/4.0
Professional Experience
Quicken Loans
Permanent Address
19435 Hartwell St.
Detroit, MI 48235
(248) 227-4741
[email protected]
Mount Pleasant, MI
Expected Graduation Date: May 2018
_____________
Detroit, MI
May 2016 August 2016
Business Analyst Intern
Interpret business requests from legal and other teams to build documentation
Collaborate with a group of 9 team members to ensure business requests are done correctly and in a timely fashion
Implement multiple technology changes within 2 week iterations to help improve and enhance the business
Detroit, MI
May 2015 August 2015
Technology Intern
Functional and integrated tested multiple computer system to ensure company was compliant with new government
regulations
Collaborated with team of 4 interns to complete tasks and small projects to assist larger project team
Supported testing team of 20 team members to do complete end-to-end testing
Work Experience
Biggby Coffee
_____________
Mount Pleasant, MI
January 2016 May 2016; September 2016 - Present
Barista
Communicate effectively with customers to produce positive experience
Support other barista to ensure store and customers experience exceed company standard
Incorporate company standards and mission statement into work to guarantee great customer experience
Improve organizational skills through properly distributing customer orders
Justice
Troy, MI
Brand Representative
October 2013 January 2015
Addressed and interpreted customers wants and needs to insure quality customer service
Processed new shipments to prepare clothing and other items to be placed on sales floor
Operated register to help provide timely and effective checkout experience
Performed accurate cash and balance functions while keeping cash in established limits
Delia's
Novi, MI
August 2013 September 2013
Fashion Representative
Developed customer service skills assisting customers to find items
Processed new shipments to guarantee that new items were put on floor in a timely manner
Utilized feedback to improve customer service skills
Implemented new selling skills after receiving feedback from managers
Awards/Involvements
Central Michigan University
Multicultural Advancement Scholar
College of Business Deans List
August 2014 Present
Fall 2014, Spring 2015, Fall 2015
Alpha Kappa Psi
Student Member
Membership Audit
Spring 2016 - Present
Fall 2016 - Present