________________________CLARENCE (BUDDY) G.
WALCK____________________________
(561) 806-9365
Boynton Beach, Florida 33437
[email protected]
SUMMARY
Results driven Manager and Business Analyst with extensive experience in sales, operations,
human resources and customer service. Proven ability in leading organizations to grow in their
target markets. Successful track record working with companies to improve market share,
margin, and customer satisfaction ratings. Strong team leader in executing strategy to meet
company objectives. Reputation for developing, directing and motivating high performance
teams.
Team Development
Operations Management
Profit and Loss Management
Performance Management
Internal and External Relationships
Customer Service
Cost Analysis
Human Resources
PROFESSIONAL EXPERIENCE
THE HOME DEPOT, South Florida Region
2004 Present
Worlds largest home improvement retailer with over 2,220 stores and annual sales $88B.
Store Manager (2011 Present)
Responsible for profit and loss statement, merchandise turns, human resources, customer
service and daily facilities management of a $54m store. Manage a support team of 210
associates, five assistant store managers and fourteen supervisors to drive sales, profits,
provide outstanding customer service and build relationships with the clients and the
community.
Increased Sales between 4% to 8% over each of the last five years
Achieved the most company metrics in the district
Achieved inventory target goals
Increased customer service ratings to top in district
District Team Depot and Credit Captain
Recognized by US Retail Vice President and Regional Vice President for
community and associate involvement
Achieved Top Performance in Voice of the Associates Survey for District
Specialty Assistant Store Manager (2010-2011)
Responsible for managing a support team of 25 associates and 3 supervisors to drive credit
sales, services sales, inventory management, and customer relations.
Increased Home Services sales by 12%
Increased Specialty sales by 7%
Sales Manager (2009 to 2010)
Directed outside Home Improvement sales consultant team for three counties in South Florida.
Responsible for recruiting, hiring, training, and managing sales consultants. Develop and
maintained relationships between team and Home Depot stores. Manages teams through
performance metrics and monthly sales plan.
Increased sales by 15%
Established business relationships with Store Management teams to increase
sales awareness
Supplier Performance Manager (2008-2009)
Managed 2500 Service Providers profit margins, cycle time, customer service, license
compliance and services sales of $800M annually for Southern Division. Worked with National
Installation Merchants, five Regional Service Directors, 10 Regional Marketing Managers and
Service License Managers by providing business reviews, consulting, and performance metrics
to ensure Service Providers were exceeding company standards.
Increased customer satisfaction rating by 20%
Implemented recognition program
Lead for creating and implementing Company Service License program
District Services Manager (2006 -2008)
Directed district of eight stores for customer care tickets, service sales, and service provider
quality assurance visits. Worked with store management and service providers to build
relationships, install quality, increase sale, increase margin, and establish new service providers.
Decreased customer care tickets by 90%
Organized monthly communication and training to discuss sales and
opportunities
Launched service provider training to specialty managers
Specialty Assistant Store Manager (2004-2006)
Responsible for profit and loss statement, customer service, merchandise turns, and
management of a $50M store. Managed support team of 30 associates and four supervisors to
drive sales, maintain profits and provide outstanding customer service.
Awarded top specialty department in District
Selected as District Captain to oversee specialty programs for eight stores
Increase sales by 25%
SEARS, West Palm Beach, Florida
1992 - 2004
Over 1500 full line and specialty retail stores with annual sales of $29B
Store Marketing Manager, Operations Manager, Sales Manager, (1992-2004)
Held several different management positions over 12 years. Managed over 200 associates with
seven supervisors for Sales, Profit and Loss Statement, Human Resources, Store Logistics and
Asset Protections for a $50m store.
Directed seven managers, and seven construction coordinators to managed
store remodel. Completed remodel under budget and early
Selected to oversee Behavior Conversion Project and only store in company to
be 100% on the project.
Achieved Craftsman Pinnacle Sales Award
Achieved Highest Maintenance Agreement Sales in Region
Lutheran Brotherhood (Thrivent Insurance), New London, NC/West Palm Beach, Fl 1991 - 1992
Fraternal Society for Insurance, Annuities, and Variable Product with annual sales of $38B.
Insurance Representative, Established relationships with existing clients and new clients.
Performed Financial Planning and sold life, health, and variable insurance to clients.
EDUCATION
Bachelor of Arts (BA), Economics; Minor Business Administration
Lenoir-Rhyne University, Hickory, North Carolina
