Home Sweet Home
Business System
By LLMS
Group 11
Joshua Armstrong
Benya Chongolnee
Mathew Berry
Joey Mucha
Kyle Kmetz
Home Sweet Home Business System by LLMS
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Executive Summary
Home Sweet Home Property Management System currently is very outdated
because all of the documents are saved and stored using a pen-paper system. Nothing
is online and the system has a high chance of some documents being lost or destroyed.
There currently is no security for Home Sweet Homes management system. The Home
Sweet Home Business System by LLMS is the solution that can help Home Sweet
Home organize their system and help the company be more technologically advanced.
The purpose of this document is to show the in depth steps that were taken in
order to ensure a successful setup of the Home Sweet Home Business System by
LLMS. The following document includes a product vision statement, a context diagram,
a system request, a use-case diagram, use-case narratives, activity diagrams, a class
diagram, sequence diagrams, an entity relationship diagram, a deployment diagram, the
systems screenshots, cash flow, a gantt chart, necessary details regarding the system
and a preliminary usability test.
The Home Sweet Home Business System by LLMS is a software that will be
used by the staff, maintenance, buyer, and seller. This project should take no longer
than 3 months and should cost less than $120,000 with the benefit of more than
$150,000. This system will be able help each user as well as the whole company be
more organized and effective; therefore, resulting in better and more profitable
business.
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Table of Contents
Revised Milestone Content....Page 3
Introduction............................................Page 3
Product Vision Statement.Page 4
Context Diagram....Page 4
System Request.Page 5
Use-Case Diagram....Page 6
Use-Case Narratives and Corresponding Diagrams..Page 7-44
Class Diagram with Packages...Page 45
Entity Relationship Diagram..Page 46
Product Backlog...Page 47-48
Deployment Diagram....Page 49
Cashflow.....Page 50
Gantt Chart.Page 51
Prototype Screenshots....Page 52-69
Prototype Username and Passwords.....Page 70
Usability Test........Page 71-74
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Revised Milestone Content
Introduction:
The purpose of this document is to show what we have done so far as LLMS to
build a system for Home Sweet Home. We want to be on track when making this
system so that we can finish this project in time and give it quality work. We want to get
a sense of where we are right now during this project to see how much there is left to
do. This report will mention the vision statement, system request, product backlog,
future plans, and context & use-case diagrams. With that being said, we hope that this
report is able to give the LLMS better sense of the work there are left to do and shows
the Home Sweet Homes staff our process thus far.
We are the LLMS and we build software solutions for businesses that need better
Information Technology infrastructure. We are currently building a system for Home
Sweet Home in order for their business to run smoothly and efficiently. We will be
implementing the Home Sweet Home system using the Business Process
Reengineering method. We chose this method because our proposed system is
completely different from the current system. We needed to total transform the whole
system using the BPR system. This systems potential business value is very high;
however, the project cost is high also.
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Project Vision Statement:
For Home Sweet Home staff and customers who need a better business system,
Home Sweet Home Business Systems, is a real estate management system that can
virtually and easily manage all aspects of Home Sweet Home from accepting rent to
scheduling appointments. Unlike traditional pen and paper systems, our product is
easier to use and more convenient.
Context Diagram:
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System Request:
The project sponsor for this system is the Home Sweet Home staff because the
staff expressed a need for a new and technologically-advanced system. The staff of
Home Sweet Home will be the contact person when problem arises and/or if needed
more necessary information. They will be the first group of people to see the product
and give opinions regarding the system. Home Sweet Home does every business
processes by hand, and keep physical records of everything. This increase the chance
of wrong information being recorded, increase time in finding records, and increases the
possibility of lost of records. This is why Home Sweet Home need the help of LLMS. We
are able to help create a new business system that will be efficient and easier to keep
track of. Everything the staff and customers of HSH recorded, will be kept in the system.
The requirements of the system is for the staff to easily change information, buyer to
buy and look up listings, seller to sell their houses and receive offers, landlords to
submit payments, maintenance to see what jobs are available, and for the press to
receive updated listings. The tangible benefits of this system will be that it is faster, and
more efficient in achieving the results demanded by the staff and customers who use it.
The intangible of this system is happier staff; therefore, higher productivity. This then
will lead to higher customers satisfaction and overall increase in customer base. Special
issues for Home Sweet Home would include a 25,000 pound cost constraint.
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Use Case Diagram:
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Use case Narratives & corresponding diagrams:
(please note that the author of the 10 narratives we are providing also did their
corresponding diagrams)
Author: Benya Chongolnee
Date:10/12/16
Use-Case
Name:
Edit account profile
Use-Case ID:
003
Priority:
Mid
Source:
Backlog
primary
business actor:
Buyer
Primary System
Actor:
Buyer
Other
Participating
Actors:
Seller and staff
Other Interested
Stockholders:
None
Description:
Buyers are able to edit their account profiles such as
name, current address, their budget, and what they
want in a house.
Precondition:
Buyer already has an account
Trigger:
The seller clicks on edit profile button on their
profile page
Typical Course
Of Events:
Actor Action
1) Clicks on edit
account button on
their profile page
3) Users change
the profile
Use Case Type
Business Requirements:
X
System Analysis:
o
System Design:
o
System Response
2) System generates their
current profile information
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information they
want to edit
4) Users clicks save 5) System saves the
information
6) Send confirmation to the
user
Alternate
Courses:
4a) If the user did not change any information, they
can click cancel.
Conclusion:
New information for the buyer are updated
Postcondition:
Return user to their profile page
Business Rules:
none
Impl.
Constraints and
Specifications:
none
Assumptions:
Buyer already has an account
Open Issues:
none
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Author: Benya Chongolnee
Date: 10/12/16
Use-Case
Name:
Submit maintenance
request
Use-Case ID:
007
Priority:
Med
Source:
Backlog
primary
business actor:
Buyer and maintenance
Primary System
Actor:
Buyer and maintenance
Other
Participating
Actors:
Landlord and staff
Other Interested
Stockholders:
Landlord
Description:
Buyer are able to submit maintenance request which
then can be confirm/deny by the maintenance
Precondition:
Buyer already bought/rent a house
Trigger:
Buyer clicks on maintenance request on their
homepage.
Typical Course
Of Events:
Actor Action
Use Case Type
Business
Requirements: X
System Analysis:
o
System Design:
o
System Response
1) Buyer clicks on
maintenance
2) The page loads with
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request on their
homepage
3) User fills in all of
the blanks
4) User clicks
submit
information for uses to fill in
such as home address,
name, maintenance type,
time availability, contact
number, and notes section
5) The system saves the
information
6) The system sends this
information to the
maintenance record and the
landlord
7) The system send a
confirmation to the user
Alternate
Courses:
3a) The user does not fill on all of the blanks, so
there will be an error message that will pops up.
4a) The user no longer wants to submit request so
they clicks cancel
Conclusion:
The buyer is able to submit maintenance request
that will be able to be accessed by the maintenance
Postcondition:
Return user to home page
Business Rules:
none
Impl.
Constraints and
Specifications:
none
Assumptions:
The user puts in an existing house that is in the
database
Open Issues:
none
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Author: Joshua Armstrong
09/20/2016
Date:
Use-Case
Name:
Create Profile
Use-Case ID:
010
Priority:
High
Source:
Backlog
primary business
actor:
Buyer
Primary System
Actor:
Buyer
Other
Participating
Actors:
n/a
Other Interested
Stockholders:
Staff, Sellers
Description:
Buyer creates a profile to see what houses match their interests
Precondition:
Access Website
Trigger:
User click create profile button
Typical Course
Of Events:
Use Case Type
Business Requirements:
[x]
System Analysis:
o
System Design:
o
Actor Action
1.
User clicks the create
account button in the login
page
System Response
2.
Create account page loads
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3.
User inputs
Information
4.
User clicks creat
5.
System Validates no existing
user, and information
6. User logs in with
new username and
password
Alternate
Courses:
5a) Error message informing user that not all required information
has not been entered
1
Conclusion:
System creates new user account
Postcondition:
Prompt user to sign in
Business Rules:
Only one account per unique Email
Impl. Constraints
and
Specifications:
Email address must not already have an existing account
Assumptions:
User is a new Customer, and has an email address
Open Issues:
None
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Author: Joshua Armstrong
09/20/2016
Date:
Use-Case
Name:
Edit Listings
Use-Case ID:
014
Priority:
High
Source:
Backlog
primary business
actor:
Buyer
Primary System
Actor:
Seller
Other
Participating
Actors:
None
Other Interested
Stockholders:
Staff
Description:
Seller can edit the information on their listings
Precondition:
The seller already has a listing in the Home Sweet Home
Business System
Trigger:
The seller decides what listing to edit, then clicks the Edit button
Typical Course
Of Events:
Actor Action
Use Case Type
Business Requirements:
[x]
System Analysis:
o
System Design:
o
System Response
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1.
Seller clicks edit
listing
2.
System pulls up the listing
info
3.
Seller edits/changes
desired information
4.
Seller clicks the save
button
5.
System saves the new
information for the listing.
6.
Prompt seller informing them
that the listing has been updated
Alternate
Courses:
4a) Seller changes mind, and clicks cancel, recycling all new
information
Conclusion:
New information is updated for a listing
Postcondition:
Return user to the User Homepage
Business Rules:
Impl. Constraints
and
Specifications:
none
Assumptions:
Seller already has a home listed
Open Issues:
none
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Author: Mathew Berry
Date:9/8/16
Use-Case
Name:
Accept Payment
Use-Case ID:
002
Priority:
Mid
Source:
User requirements
primary
business actor:
Seller
Primary System
Actor:
Buyer
Other
Participating
Actors:
LLMS Staff
Other Interested
Stockholders:
None
Description:
User paying the landlord rent money
Precondition:
User has to be a tenant
Trigger:
User clicks on make payment
Typical Course
Of Events:
Actor Action
1) Clicks on
make payment
3) User enters
payment
information
Use Case Type
Business Requirements:
X
System Analysis:
o
System Design:
o
System Response
2)
Front page loaded
4) System validates user
information
5) Send confirmation to
landlord and user
Alternate
Courses:
3a)User enters invalid information
3b) System returns to step 2
Conclusion:
Landlord receives rent money
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Postcondition:
Payment approved
Business Rules:
Does not accept cash
Impl.
Constraints and
Specifications:
If late dont accept payment
Assumptions:
Landlord doesnt take cash
Open Issues:
None
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Author: Mathew Berry
Date: 9/8/16
Use-Case
Name:
Schedule Appointment
Use-Case ID:
016
Priority:
Med
Source:
User Requirements
primary
business actor:
Seller
Primary System
Actor:
Buyer
Other
Participating
Actors:
House owner, Sellers realtor
Other Interested
Stockholders:
None
Description:
LLMS staff schedules an appointment for the client
Precondition:
Client must be a potential buyer
Trigger:
Clicks on make appointment
Typical Course
Of Events:
Use Case Type
Business
Requirements: X
System Analysis:
o
System Design:
o
Actor Action
1) Buyer clicks on
make appointment
System Response
2)
Front page loaded
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3) Buyer enters
address and
chooses time/date
4) Buy clicks submit
5) Validate date/time is
available
6) Sends confirmation to staff
member, seller and potential
buyer
Alternate
Courses:
3a) date/time is not available
3b) System returns to step 1
Conclusion:
Appointment is scheduled
Postcondition:
None
Business Rules:
A house can have multiple appointments in one day
Impl.
Constraints and
Specifications:
None
Assumptions:
None
Open Issues:
None
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Author: Kyle Kmetz
Use-Case
Remove houses
Name:
Date: 10/15/16
Use Case Type
Use-Case ID:
013
Business Requirements:
X
Priority:
Mid
System Analysis:
Source:
User requirements
System Design:
primary
business actor:
Seller
Primary System
Actor:
Staff
Other
Participating
Actors:
Buyer
Other Interested
Stockholders:
None
Description:
Precondition:
Remove houses off the informational mailing list when they are no
longer on the market
House was in the mailing list
Trigger:
Staff clicks on delete listing on staff page
Typical Course
Of Events:
Actor Action
System Response
1) Staff clicks on delete
listing on staff page
2) System loads available houses
in the database
3) Staff click on the listing
that they want it to be
removed.
4) Staff clicks delete button
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5) System deletes the house listing
and notify the seller and the staff
Alternate
Courses:
3a) The user no longer wants to remove the house. Therefore the
user clicks Home
3b) Go back to home page
Conclusion:
House has been taken off the mailing list
Postcondition:
Buyers will not get information on this specific house in the mailing
list
Business Rules:
Only staff and landlord can remove off the mailing list
Impl.
Constraints and
Specifications:
None
Assumptions:
User is allowed to communicate to the database.
Open Issues:
None
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Author: Kyle Kmetz
Use-Case
Search for housing and sort
Name:
Date: 10/15/16
Use Case Type
Use-Case ID:
015
Business Requirements:
X
Priority:
Mid
System Analysis:
Source:
User requirements
System Design:
primary
business actor:
Buyer
Primary System
Actor:
Buyer
Other
Participating
Actors:
LLMS Staff
Other Interested
Stockholders:
Seller
Description:
Precondition:
User searches for housing criteria and sorts by certain
specification
There are housing option to search for
Trigger:
User clicks on search listings
Typical Course
Of Events:
Actor Action
1) User clicks on search
listings
3)Enters search criteria and
clicks search
System Response
2) Search page loads
4) System finds housing data that
fits criteria
5) System shows the houses that
fits the criteria
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6) User clicks view to tour
the house in the person
7) System loads make
appointment form
Alternate
Courses:
3a) System finds no housing with criteria
Conclusion:
Buyer can view specific data in a customizable order
Postcondition:
N/A
Business Rules:
If no sort order is chosen, data output is sorted by name
Impl.
Constraints and
Specifications:
If house has been taken off the market, dont show it
Assumptions:
All houses have all data filled in
Open Issues:
None
3b) system tells the user that no results were found
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Author: Joey Mucha
Use-Case
Sales Record
Name:
Date: 10/19/16
Use Case Type
Use-Case ID:
017
Business Requirements:
x
Priority:
Low
System Analysis:
Source:
Seller Requirements
System Design:
primary
business actor:
Seller
Primary System
Actor:
Staff
Other
Participating
Actors:
None
Other Interested
Stockholders:
None
Description:
Precondition:
Sales are recorded so the seller can keep track in case of legal
issues.
House must be sold
Trigger:
Seller selects past interactions
Typical Course
Of Events:
Actor Action
1)
System Response
Seller selects past
interactions
2)
3) Seller selects a
date the desired past
interaction
System loads past
interactions
4) User selects load
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4)
System loads the
transaction during the
specified date.
5) User clicks Email
6) System sends the email to the
staff with all of the information
7) Confirms with user
Alternate
Courses:
2a) Customer has no past interactions, system returns no results
Conclusion:
House is added to sales record
Postcondition:
Sale is recorded
Business Rules:
Only seller can view the houses that they have sold
Impl.
Constraints and
Specifications:
None
Assumptions:
Seller has had past interaction with HSH
Open Issues:
None
1a) User no longer wants to find the history, user clicks home
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Author: Joey Mucha
Date: 10/19/16
Use-Case
Name:
View maintenance requests
Use-Case ID:
018
Business Requirements:
x
Priority:
Mid
System Analysis:
Source:
User Requirements
System Design:
primary
business actor:
Maintenance Staff
Primary System
Actor:
User
Other
Participating
Actors:
None
Other Interested
Stockholders:
None
Description:
Maintenance staff must be able to view maintenance requests
Precondition:
Request must be placed
Trigger:
Maintenance Staff clicks view requests
Typical Course
Of Events:
Use Case Type
Actor Action
1)
System Response
Maintenance staff
selects view
requests
3) Staff selects a
request from a dropdown
menu and selects load
2)
Generates requests
4)
System loads the request
information
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5)
6)
Gives staff option to print
request information
Staff selects print
option
6) System send info to
company printer
Alternate
Courses:
2a) No requests in system, returns no results
Conclusion:
Staff is able to see all requests made for maintenance
Postcondition:
Request is confirmed
Business Rules:
Only maintenance staff can see submitted requests
Impl.
Constraints and
Specifications:
None
Assumptions:
Assuming Staff prints when on a company computer NOT a laptop
Open Issues:
None
1a) Staff no longer wants to look at requests, clicks Home
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Class Diagram with Packages:
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Entity Relationship Diagram:
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Product Backlog
Critical
Order ID
Estimate
(Weeks)
Type
Status
Functional
Completed
0.5
As a seller of HSH, I want to be able to receive
money so that I can receive the payment I
002 deserve.
Functional
Completed
0.5
As a buyer, I want to be able to create a profile
so that I am able see the houses that I am
003 interested in.
Functional
Completed
0.5
10
As a buyer, I want the ability to withdraw offers
from specific houses in order to be competitive
005 in other housing bids.
Functional
Completed
0.5
As a buyer, I want the ability to make offers on
specific houses in order to be competitive in
006 housing bids.
Functional
Completed
0.5
As a landlord/maintenance, I want to give the
ability for buyers to submit a maintenance
007 request so that it can be easily accessed.
Completed
0.5
As a staff of HSH, I want to have a system that
is able to hold 1,000+ records so that there
can never be a limit to how many customers'
Non-functional
010 account I can make
performance
Completed
0.5
As a staff member of HSH, I want to be able to
punch in and punch out so that my time spent
working is accounted for, and I receive proper
012 pay.
Functional
Completed
0.5
As a staff of HSH, I want to be able to take
houses off the informational mailing list when
013 they are no longer on the market.
Functional
Completed
0.5
As a seller, I want to be able to edit the
information for my listing so that the most
014 recent information is available.
Functional
Completed
0.5
As a buyer, I should be able to sort listing by
price and location so that I can find the best
015 listing.
Functional
Completed
0.5
As a buyer, I want to be able to make
016 appointments so that I can visit the house
Functional
Completed
0.5
11
*14
Item
As a seller, I want to be able to receive offers
from the buyers so that I know which buyer is
001 the most interested.
Functional
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13
As a seller, I want to be able to keep a record
of all of my sells so that I can have it incase of
017 legal purposes
Functional
Completed
0.5
15
As a maintenance, I want to be able to see
what maintenance requests there are available
018 so that I can accomplish those requests
Functional
Completed
0.5
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Deployment Diagram
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Cash Flow
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Gantt Chart
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Screenshots of the Home Sweet Home Business System by LLMS
This is the start up screen for Home Sweet Home Business System:
Create new Account page:
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Fill out the form and select create:
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If we login as Buyer:
The Buyer homepage. All buyer actions start here:
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Select the Make Payment button:
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After returning the the homepage, select Search Listings then enter search criteria. The
user can then select view to set up an appointment to view the home.:
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After returning to the homepage select the Make Offer button to make an offer on a
home:
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Return to the homepage and select the Maintenance Request button to fill out a work
order:
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Return to the homepage and select the Withdraw Offer button to withdraw and offer:
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Return to the homepage and select the Make Appointment button to make and
appointment to view a home:
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Return to the homepage and select the Edit Account button to edit account information:
Next, restart the program to login as a Seller:
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Select the View Offers button to view the offers made on the users listings. The seller
can then accept or reject the offer:
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Return to the homepage and select the Edit Listings button to edit the listings:
Return to the homepage and select the Past Interactions button to view all past
interactions with HSH. They can also email or print these interactions:
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Next, restart the program to login as a Staff:
Select the Delete Listings button to delete listings from HSH:
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Return to the homepage and select the Punch In button to punch in:
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Return to the homepage and select the Punch Out button to punch out:
Restart the program and logon as Maint (Maintenance):
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Select the View Requests button to view all of the maintenance requests in the system.
The worker can then print them from this form. The maintenance worker also has the
same ability to punch in and out.:
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Final product usernames and passwords
Username
Password
Buyer
Buyer
Seller
Seller
Staff
Staff
Maint
Maint
**NOTE** Due to an error with form opening and closing in C# the program does not
fully close when you exit. In order to fully shutdown the program, you must go to the
task manager and find it under processes. You end the task from task manager.
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Preliminary Usability Testing:
Under each question of each dimension we have put an average score compiled from
the individual scores of each tester. We tested our prototype with six different users
including all five group members, and one outside user.
Accessibility
1. C
olor alone is not used to convey information.
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2. C
ontent is readable without a style sheet. Check e.g: Web Accessibility Checker
9.5
3. A
ccessible navigation. Site can be navigated with a keyboard, without using a
mouse. Browser's keyboard shortcuts aren't overridden.
7.5
4. L inks, buttons and checkboxes are easily clickable, for example a user can select a
checkbox by clicking the text, not just the checkbox.
8.8
Navigation
1. U
sers know where they are on the site. For example, with the use of breadcrumbs.
Also, there is a site map on large sites.
8.3
2. N
avigation is consistent on every page.
9.5
3. L inks are descriptive. There are no "click here" links.
9.7
4. I mportant links aren't placed in moving features, for example auto-rotating
carousels and accordions.
10
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Home Sweet Home Business System by LLMS
Group 11
Layout
1. I mportant content is displayed first.
9.5
2. S
ite is responsive. Works with different screen sizes. There is no horizontal scrolling.
9.0
3. R
elated information is grouped together clearly.
8.5
4. T
here are a minimum amount of pop-up windows.
8.2
5. C
onsistency. Page layouts are consistent across the whole website.
9.2
Content
1. C
ontent is scannable. There are short paragraphs, descriptive headings, lists and
images. Visual content is used when appropriate, instead of large amounts of text.
9.5
2. C
ontent is written with common language that users easily understand. Check with
e.g.: The Readability Test Tool.
9.8
3. C
ontent is useful and up-to-date, providing answers to the most common questions
asked by users. There are no long instructions or "welcome to our website" text.
9.0
4. U
se of uppercase letters in prose text is avoided. Uppercase is used only for
formatting.
9.0
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Group 11
Below is a picture of the spreadsheet used to calculate the averages and an example of
one of the functions.
Post Evaluation Summary
From the evaluations, our prototype is very strong in conveying the information that we
wanted it to. We only fell below an 8.0 average on one question, which would be our
weakness. This category was about that navigability of the prototype without a mouse.
This could be improved by fixing the tab orders for all the forms in the prototype as well
as setting accept and escape buttons for quicker shortcuts. Our best scoring categories
got a 10 on average, which is the maximum score possible. This was achieved in not
using color to tell information, as well as, not putting important information into moving
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Group 11
objects. These scores were achieved because all the information listed on our prototype
was clearly written, and never just color based. In addition, no information was ever
stored in moving objects making readability great for our users.
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