How Conversation Works
How Conversation Works
Better Communication
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In just six lectures, Professor Curzan teaches you key strategies that can dramatically improve your
ability to converse with anyone, from strangers to supervisors. This highly practical course focuses
on the fundamental principles you need to become more conversationally aware and savvy at
home, in the workplace, and beyond. Youll learn graceful ways of pointing out a mistake, asking
someone to do something he or she doesnt want to do, preparing a person for no, asking for a big
favor, and providing information the recipient doesnt want to hear. Youll also learn devices for
skillfully opening and closing exchanges, taking turns negotiating the conversational floor, sending
people subtle signals, and sharing the conversational burden to make discussions feel more mutual
and enjoyable.
Whether you want to build rapport with colleagues, promote yourself in an interview, give a winning
presentation, ingratiate yourself with your boss, or even create a connection on a first date, knowing
what to say and how to say it allows for more productive, smoother interactions.Professor Curzan
helps you get ahead by outlining simple techniques for accomplishing all of these goals and more.
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