IN THE NAME OF ALLAH WHO

IS THE
MOST BENEFICENT
&
EVER MERCIFUL
 Training &
Development
in
Coca-Cola & Pepsi
 SUBMITTED TO:

MAAM IFRAH SYED

BUSINESS ADMINSTRATION DEPARTMENT

DATE OF SUMISSION:

February 16, 2015

COURSE TITLE:

HUMAN RESOURCE MANAGEMENT

 DEDICATION:
We like to dedicate this report to all business students who want to become great business
professionals and want to be on the height of the business world.

We hope that they would be satisfied from our task.

At this point we shall not forget the fruitful efforts of our teacher Maam Ifrah
Syed. Without whom we would have been unable to prepare this report.
 ACKNOWLEDGEMENT:

Thanks and again thanks to Allah Almighty, who pulled us through the times when every
stone was turned against us.

He and only He dawned new horizons for us when the darkest fog made us blind, who is
really the Best Manager of the entire universe.

Without His consent, nothing is possible.

Thank you Allah Almighty

Thanks to our most respected teacher maam Ifrah Syed for her untiring efforts, her
valuable guidance and precious advices are rare assets for us.

We would also like to pay our thanks to Muhammad Afzal (PepsiCo HR manager)
and Muhammad Utba (Coca Cola HR manager) who provide us all the
information about their training and development process in HRM department.

TABLE OF CONTENTS
So # Topics Page #
1 Executive summary 8
2 Introduction of Topic 9-11
3 Introduction of Coca-Cola 12
4 Introduction of Pepsi Cola 13
5 Training & Development in Coke 14
6 Major products of Coca-Cola 15-16
7 Training & Development in Pepsi 17-18
8 Major products of Pepsi 19-20

9 Questionnaire 21-22

10 Analysis 23

11 Conclusion 24

12 Refrences 25

Executive Summary
First of all we gathered the information from internet and then we
started analyzing about the current situation of HR department of
PEPSICO and COKE. We also visit these two companies. During this
process of analyzing the HR Department we came across some
problems prevailing in the company.

We are analyzing the different aspects related to HR Department of

Coca Cola & Pepsi Company. Our analysis of Coke & Pepsi will
include the human resources management of these companies. We
also analyzed the activities of HR department of these two companies.
Coca Cola and Pepsi has been serving worldwide with its excellence
in product safety, quality and value. It provides many goods which
include, Beverages, Bottled Water etc. According to both HR
departments their performance is best throughout the World.

Our project covers the areas of introduction, mission and vision

statements and HR activity Training and development process of
these two companies.

INTRODUCTION
 HUMAN RESOURCE MANAGEMENT

Human Resource Management is the planning, organizing, directing and controlling of the
development, compensation, maintenance and separation of human resources to the end that
individual, organizational and social objectives are accomplished.

Human Resource Management is a process of bringing people and organization together so

that the goals of each are met

HRM ACTIVEITIES:
Planning

Recruitment

Selection

Training & development

Performance appraisal

Compensation & benefits

Career development
TRAINING & DVELOPMENT:
Training is a process of learning a sequence of programmed behaviours. It is an act of
increasing the knowledge and skills of employees, for performing a particular job. Newly
recruited employees require training so as to perform their task effectively. Instruction,
coaching, guidance helps them to handle jobs completely, without any wastage.

Development is a long -term educational process utilizing a systematic and organized

procedure by which managerial personnel learn conceptual and theoretical knowledge for
general purpose.

Objectives/Purpose/Goals of Training and Development:

The purpose of training and development can be explained as follows:

1. Prevents obsolescence:

These programs help employees to keep themselves up to date with the new trends in latest
technology, which reduces the chances of termination of the job.

2. Assisting new comer:

These programs help new employees to adjust themselves in a new working environment,
culture and technology. They feel themselves as regular employees of that organization.

3. Bridging the gap between planning and implementation:

It helps organizations to easily achieve their targets and goals what they actually planned for.
Employees know their job better and they deliver the quality performance according to needs
of top management. That's why organizations can easily implement their plans.
4. Health and safety measures:

Training and development program clearly identifies and teaches employees about the
different risk involved in their job, the different problems that can arise and how to prevent
such problems. This helps to improve the health and safety measures in the company.
INTRODUCTION OF COCA-COLA:
Coca-Cola Company founded in 1886, this company is the worlds leading manufacturer,
marketer and distributor of the nonalcoholic beverage concentrates and syrups. The
companys corporate headquarters are in Atlanta, with local operations in over 200 countries
around the world.

Although Coca-Cola was first created in United States, it quickly became popular wherever it
went. Our first international bottling plants opened in 1906 in Canada, Cuba and Panama,
soon followed by many more. Today, we produce more than 300 brands. More than 70
percent of our income comes from the outside the U.S., but the reason we are a truly global
company is that our products meet the varied taste preferences of consumers everywhere.

In Pakistan:
The Coca-Cola Company is a global company with some of the world's most widely
recognized brands, the Coca-Cola business in Pakistan has completed its 80 years of
operation. The beverages are produced locally, employing Pakistani citizens. And their
product range and marketing reflects Pakistani tastes and lifestyles, and they are deeply
involved in the life of the local communities in which they operate History. The Coca-Cola
Company began operating in Pakistan in 1953. John Steward is the owner of Coca-Cola
Company in Pakistan. Brands Coca-Cola, Fanta, Sprite Bottling Information the Coca-Cola
System in Pakistan operates through twelve bottlers, 10 of which are owned by Coca-Cola
Beverages Pakistan Limited, out of these twelve plants now eight are operating. The CCBPL
plants are in Karachi, Hyderabad, Lahore, Gujrawala, Faisalabad, Rahimyar Khan, Multan
and Sialkot. The remaining two plants, independently owned, are in Rawalpindi and
Peshawar. Its headquarter is in Lahore.

MISSION STATEMENT:

To refresh the world, to inspire moments of optimism and happiness, to create value and make a
difference
VISION STATEMENT:

All of us in the coca-cola family wake up each morning knowing that every single of the worlds 5.6
billion people will get thirsty that day and that we are the best opportunity to refresh them

INTRODUCTION OF PEPSICO:

At PEPSICO, their belief is that "their people are their greatest asset. They take great pride in
acknowledging the contribution each one of them makes".

Pepsi-cola was first made in New Bern in 1898. It is a huge company as well as coca-cola.
This company has a big competitor like; coca-cola. This company not only produces the
drinks but as well as foods. PepsiCo headquarter is located in New York.

In Pakistan:
The market in Pakistan is surely dominated by Pepsi. It has proven itself to be the No.1 soft drink in
Pakistan. Now days Pepsi is recognized as Pakistanis National drink. In 1971, first plant of Pepsi was
constructed in Multan, and from there after Pepsi is going higher and higher. Pepsi is the choice soft
drink of every one. It is consumed by all age groups because of its distinctive taste. Compared with
other Cola in the market, it is a bit sweeter and it contributes greatly to its liking by all. Consumers
survey results explain the same outcome and Pepsi has been declared as the most wanted soft drink of
Pakistan. Its headquarter is also in Lahore.

MISSION STATEMENT:

Our mission is to be the worlds premier consumer product company focused on convenient
foods and beverages. We seek to produce financial rewards to investors as we provide
opportunities for growth and enrichment to our employees, our business partners and the
communities in which we operate. And in everything we do, we strive for honesty, fairness
and integrity.

VISION STATEMENT:

PepsiCos responsibility is to continually improve all aspects of the world in which we

operate-environment, social, economic creating a better tomorrow than today.

Tomorrow > Today

TRAINING & DEVELOPMENT IN COCA-COLA:

Training process is essential part of every employee. Without training employee cannot come
to know the procedure of work, rules and regulation of firm. When new technology is
introduced it is also responsibility of a firm to train its employees.

After recruiting the fresh employee, they are trained for three months and also pay them
salaries after three months they become part of a firm. Coca Cola also give training to
existing employee depending upon the condition. For example, if new technology is
introduced first of all, full training is given about new technology then they are allowed to
start their new job.

Coca-Cola Company provides three types of training to their employees such as skills
training, technical training, leadership training.

Skills training are important to introduce the operations of company and basic skills
requirements that are needed in a position. It includes presentation, selling and public
speaking. It helps in developing creative thinking skills, communication skills and other skills
essential to the long term survival of the organization.

Technical training provide by Coca-Cola Company aims to improve the professional skills of
employees. It helps to save time, prepare for promotion and improve work performance.
Technical training session usually is a practical training and can be carried out in a classroom.

Leadership training is suitable for those who hope to become outstanding in their business
field. It trains future managers and as well as current leaders and managers. Employees can
learn many different skills such as time management, management assessment, management
skills assessment, executive assessment, management consulting, effective listening and other
related skills. Effective listening skill help leaders learn how to listen and build trust with all
employees and customers. All the skills learned can apply in real working life to make things
really stick together.

Major products of Coca-Cola:

1. Coca-Cola Classic

2. Diet Coke

3. Sprite
 4. Fanta

5. Minute Maid

Competitor of Coca Cola :

Big competitor of coke is Pepsi

TRAINING & DEVELOPMENT IN PEPSI:

PEPSICO has trained and developed many of its senior and fast track managers and
supervisors. For lower and technical staff the organization have a complete training calendar
for the year, if organization thinks and feel that an employee requires training to update his
knowledge about the field, he just have to report the HR department and he will be listed for
the next training program.

ON-THE-JOB TRAINING:

As compared to other competitive organizations the training program of PEPSICO is quite

different. It provides full opportunity to its employee to develop themselves and also train
them according to the requirements of their job. In return they will be greatest asset for their
organization. The employee is being trained in many ways while they are on job.

EXTERNAL SOURCES:

These are formal training opportunities that PEPSICO offers to employees either internally or
externally. A trainer, facilitator and/or subject matter expert are brought into the organization
to provide the training session or an employee are be sent to one of these learning
opportunities during work time. These training opportunities are provided in the form of
seminars, classroom training courses and workshops.

Pepsi Company also provides three types of training but one type is different from coke, to
their employees such as skills training, technical training, and functional training.
Skills training help in developing creative thinking skills, communication skills and other
skills essential to the long term survival of the organization. At the same time, it helps to
increase the productivity of employees and improves their job satisfaction.

Technical training helps to build the self confidence of employees, save time, and improve
work performance. Pepsi Company concentrated on the job training program to focus on the
routine needs in each office across the continent and there will be a number of local training
initiatives catering to particular regional needs.

Functional training involves diplomas or degrees in the respective field of expertise. Pepsi-
Cola Company launched Pepsi-Cola University (PCU) a virtual, global university for all
learning and capability building activities across all company. It carries out best practices
research and provides coaching and consulting services to transfer learning between different
parts of Pepsi-Cola system. The advantages of functional training are to be able to complete
the tasks, offer associates training and workshops on time management that provide flexible
work arrangements in some areas of business and provide tools and resources to allow work
to be done efficiently and effectively in normal workday.
Major products of Pepsi:
1. Pepsi Cola

2. Mountain Dew

3. Lays Potato Chips

4. 7-Up

5. Lipton Teas
Competitor of Pepsi
Big competitor of Pepsi is Coca Cola

Questionn
aire
Questions Coke Pepsi
Does your
Yes Yes
organization have
training &
development
process?
Is training process
for all employees Yes Yes
from higher to
lower?
Why you train your For the For
employees? evaluation of achieving
better results the goals
effectively
How often you We give seven Normally
conduct the days work trained to
training & shop to our new
development employees employees
process
Who is responsible HR manager is Head of
to conduct training responsible, department
and development who see is
process? closely all the responsible
system for training.
We adopt both
What training you on job training Mostly we
adopt? and off job use on job
training training
Is training process
helpful in providing Yes Yes
clear
understanding of
job to all
employees?

They react They

How employees positively perform
react to training & their job
development well.
 process?
Is there any option
for self need Yes No
assessment for
training?
If employee is not Yes Yes
satisfied can he
claim?
We talk We evaluate
directly to the his
What is the process employee and performance
to handle this ask about and give the
claim? problem and training his
solve it by low
giving the performance
training
Is there any Yes Yes
committee to
review the results?
Who are included H.R manager General
in the committee? manager
How would you We prepare We prepare
evaluate the monthly day to day
effectiveness of report of report of
training employees employees
requirements? performance performance
ANALYSIS:
We analyzed that Pepsi and coke both companies have the HR department and they perform
the HR activities for their companys reputation. Both companies do the training and
development of their employees for achieving the goals effectively, but some methods of
training of these two companies are same and some are different from each other. Pepsi gives
functional training to their employees but coke not. And the coke gives leadership training to
their employees but Pepsi not gives this type of training. In Coke HR manager is responsible
for giving the training to employees and in Pepsi general manager is responsible. Coke give
both on job training and off job training but Pepsi give only on job training. In both
companies if employees are not satisfy they can claim
CONCLUSION

In both companies, training increases job skills-specific skills and it is short term perspective
while development shapes attitude and overall growth and it is long term perspective. In
training, the job is centred and the role of trainer is very important but in development, career
is cantered and internally motivated for self development. Although both carries a different
function but combination of these two stages can boost both companies sales drastically,
because if newcomers are provided with proper training and development, mistakes that will
be made by them can be reduced which is directly increasing the Companys productivity. In
both companies training process is helpful in providing clear understanding of job to all
employees.
References
web = http://www.coca-cola.com.pk
Muhammad Utba
HR manager of Coca-Cola

web = http:/www.scl.pepsi.com
Muhammad Afzal
Officer Team Tracking/HR