P ATRICIA M ILLER , M.S.
, SPHR
Forks Township, PA 18040 [email protected] (610) 559-3864
DIRECTOR, HUMAN RESOURCES
~ A Strategic Thinker who develops HR Programs that Enhance Revenue Growth, Mitigate Risk, and achieve
Business, Organizational Development, and Succession Planning goals. ~
Professional, Experienced, Analytical, Senior-Level Executive offering global HR and employee management expertise.
Considerable experience in developing and leading High Performance HR teams. Recognized and Credentialed HR Partner with a
proven ability to resolve Operational and HR issues. Strategic Professional who builds alliances to achieve Business objectives.
Demonstrated track record investigating and resolving highly complex and sensitive employee relations issues while also ensuring cor-
porate and regulatory compliance.
C ORE C OMPETENCIES
Developing & Executing Strategic HR Goals Conflict Resolution/Employee Relations/Performance Mgmt.
Communicating & Administering HR Policies & Programs Providing Advice/Counsel to Senior Management & Staff
Spearheading Key Projects, Initiatives & Rollouts Organizational Design and Development
Succession Planning and Leadership Development Linking Business goals and HR operational objectives
N OTABLE C AREER H IGHLIGHTS
Developed innovative Front Line Leadership Development Program for Verizon Services Organization of 8000k+ employ-
ees. Managed Program successfully within budget and exceeded objectives established by company president while also
facilitating trainees development of cost saving initiatives generative in excess of $5m for VSO.
Provided Global Management to international HR team and client organizations ranging in size from 500 to
14,000supporting areas of Employee Development and Engagement, Succession Planning, Talent Acquisition, Compensa-
tion, Employee Relations, and Policy enforcement.
Documented success building high performance HR teams known for driving efficient processes, partnering with clients
and providing data-driven results.
Led cross functional HR team in the successful creation and launch of a new Verizon Division/Subsidiary.
P ROFESSIONAL E XPERIENCE
Independent HR Consultant
Director - HR Business Partner VERIZON COMMUNICATIONS
HR Business Partner (Various Levels) VERIZON COMMUNICATIONS
HR Methods/Procedures Specialist VERIZON COMMUNICATIONS
IS Software Engineer/Project Mgr/Systems Analyst. VERIZON COMMUNICATIONS
Career Guidance Counselor VERIZON COMMUNICATIONS
Programmer/Analyst VERIZON COMMUNICATIONS
Financial Mgmt. GENERAL ELECTRIC
Facultative Underwriter GENERAL REINSURANCE
HUMAN RESOURCES
Responsible for Talent Acquisition, Talent Management for both staff and technical functions, and Senior Leader Succession
Planning for client organizations (ranging in size from 500 to 14,000 employees) including Finance Operations, Legal, Public
Affairs and Communications, Network Services, Product Development, Information Technology, Real Estate, Marketing and
Supply Chain Services. Provided Full Spectrum HR Services and Support emphasizing Strategic Planning and Organization-
al Effectiveness.
Provided Global HR leadership to team of 31 HR professionals in the US and India providing strategic HRBP support for Ver-
izon Corporate Technology , Corporate EVP & CIO, Verizon Data Services India (VDSI). Responsible for building global
HRBP team providing leadership and guidance in the areas of organizational alignment, succession planning, employee en-
gagement, compensation, and HR policies interpretation.
Provided Oversight and approval for VDSI insurance and benefits contract bids and renewals.
Served as member of VDSI Executive Leadership Committee.
Represented Corporate HR on Verizons Global Leadership Council
Partnered with Senior Leaders on development and execution of workforce planning and staffing initiatives with emphasis on
diversity and top talent.
P ATRICIA M ILLER , M.S.,SPHR P A G E 2
Forks Township, PA 18040 [email protected] (610) 559-3864
Developed and executed plan to build new Verizon Product Development team from on-boarding Senior Leadership to sourc-
ing top technology talent in multiple areas including Big Data and User Experience. Instrumental in designing and executing
the strategies or attracting top talent, creating cultural and environmental changes designed to maximize retention.
Applied SPHR certification encompassing a broad knowledge of Employee and Labor Relations, Training and Development,
Management Practices, Selection and Placement, Compensation and Benefits and Health, Safety & Security to design cus-
tomized solutions/interventions for employees from associates to senior leaders. Provided effective coaching and problem
resolution to all levels of management
NEGOTIATION/PROJECT MANAGEMENT/CONFLICT RESOLUTION
Regularly advised/coached supervisors, managers, and executives handling discipline, attendance and performance man-
agement issues.
Served as project manager/system analyst for Bell of Pennsylvania's $1 billion annual capital budget and forecast system.
Coordinated, tested and implemented all new system releases. Conducted needs analysis leading to elimination of unused,
redundant reports; resulting in significant cost savings for IT and expenditure reduction for the client.
Researched, authored , and negotiated approval for new and changed Corporate Policies with Human Resources,
Legal, and Business Unit Senior Managers, effectively resolving issues and obtaining authorization for implementation
Developed customized interventions to assist in the resolution of ER, attendance, turnover, performance mgmt. issues.
Utilized well-developed analytical and resource management skills to facilitate the transition of the regional Career Resource
Center libraries from a manual to an automated process: Composed RFQ document detailing system specifications, con-
ducted comparative analysis of various automated systems, evaluated bids and selected vendor, coordinated equipment in-
stallation and staff training, and enforced contract compliance during implementation monitoring for quality assurance.
Successfully negotiated settlements of advertising claims with 97% customer satisfaction.
COMMUNICATIONS/CLIENT RELATIONS
Confirmed Track record as a strategic business partner with Senior Leaders in multiple functional areas. Considered a valua-
ble team member in the achievement of key business imperatives.
Developed strong liaison network with staff in various Human Resource departments and in LOB workgroups to design effec-
tive counseling interventions maintaining 94% and above customer satisfaction rates.
Established and managed Executive Coaching sessions and feedback for new Senior Leaders.
Serves as liaison between corporate management, unions and clients, while effectively balancing employee advocacy
against company policies and procedures.
Maintained excellent client relations with Bell of PA's "Top 100" customers; securing trust and confidence, through providing
complete, accurate and timely problem resolutions.
Recognized ability to establish rapport with and motivate Millennials (Gen Y) highlighting their unique skills while also accli-
mating them to a Fortune 50 culture and improving their business acumen.
Served as member of Bell Atlantic's Training and Advisory Board Executive Council (TABEC); provided practical input as to
Training and Development issues, affecting employees across the Bell Atlantic region.
EDUCATION
Certification, Senior Professional in Human Resources, (SPHR) SHRM
Certification, Professional in Human Resources, (PHR) SHRM
M.S., Dynamics of Organizations - University of Pennsylvania, with honors, Philadelphia., PA
B.A., Psychology - Williams College, Williamstown, MA
Certificate, Human Resources Management - Villanova University, Villanova, PA
Group Counseling Theory with Douglass Gross - Arizona State University
Reality Therapy Certification with Robert E. Wubbolding, EdD - Center for Reality Therapy
