Scribd
Upload
571 views4 pages

RMA Request Form Template

The RMA request form provides details for returning a defective product. It requests information such as the customer and shipping address, product name and serial number, reason for return, description of the failure and whether it is permanent or intermittent. Additional details are requested such as the site name and configuration, terminal configuration with part numbers and serial numbers, tests performed to confirm the failure, and the field technician contact information.

Uploaded by

triprasetyo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
571 views4 pages

RMA Request Form Template

The RMA request form provides details for returning a defective product. It requests information such as the customer and shipping address, product name and serial number, reason for return, description of the failure and whether it is permanent or intermittent. Additional details are requested such as the site name and configuration, terminal configuration with part numbers and serial numbers, tests performed to confirm the failure, and the field technician contact information.

Uploaded by

triprasetyo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 4

RMA Request Form

RMA Details

RMA Number Request Date


Customer End User
Contact Name Shipping Address
Contact Tel.
Contact Email:

Product Details

Product Name/Model
Product P/N Product S/N
Reason for Return Repair Exchange Upgrade

Reported Failure (describe in details the reason for returning the product)

Problem Description

License Description
Systems Alarms

Failure Mode Permanent Intermittent


Failure Occurrence Out-of-Box In-service (after months)

Additional Information (this information will allow Ceragon to evaluate the need to return the unit and to
identify the failure in repair)

Site Name Site Location


Radio Link Configuration 1+0 1+1 2+0 East-West
XPIC Diversity other

Terminal Configuration
IDC Type IDC P/N IDC S/N
IDM Type IDM P/N IDM S/N
ODU Type ODU P/N ODU S/N
IDC SW Packae/Files

Tests Performed (actions taken to confirm the failure)

IDU/ODU Loopback Replacing unit solved problem Faulty unit tested in lab
Other tests

Notes or
Testing/Production
Instructions

Problem Identified By
Field Technician name Field Technician Tel.

You might also like