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Employee Satisfaction & Job Satisfaction

This document provides a bibliography of sources related to the relationship between employee satisfaction and customer satisfaction. It includes 59 journal references published between 1987 and 2007, 4 book references published between 1969 and 2008, and 3 internet sources from 2008-2009. The journal references cover topics such as how job satisfaction is influenced by factors like wages, benefits, management styles, and work conditions. Several references also examine how employee satisfaction can impact customer satisfaction, loyalty, and business outcomes.
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50% found this document useful (2 votes)
3K views4 pages

Employee Satisfaction & Job Satisfaction

This document provides a bibliography of sources related to the relationship between employee satisfaction and customer satisfaction. It includes 59 journal references published between 1987 and 2007, 4 book references published between 1969 and 2008, and 3 internet sources from 2008-2009. The journal references cover topics such as how job satisfaction is influenced by factors like wages, benefits, management styles, and work conditions. Several references also examine how employee satisfaction can impact customer satisfaction, loyalty, and business outcomes.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Relationship Between Employee 59

Bibliography

Journal References:

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Relationship Between Employee 60

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Management Leadership. Public Administration Review, 62 (2), 231-241

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Book references:
Relationship Between Employee 62

Hill, N. (1996). Handbook of Customer Satisfaction Measurement. Aldeshot: Gower


Publishing

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Internet Sources:

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About Ricky. (2008). Retrieved March 24, 2009, from http://www.rickyreyes.com/.

Info-Tech Research Group (2003). Questions for employee satisfaction surveys.


Retrieved January 29, 2009, from http://www.hrpao.org/files/surveyquestions.pdf.

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