Insight Command Center
Insight Command Center
AJG Laptop Deployment
Field Procedure
Version: 1.4.1
The information contained herein is considered Insight confidential and proprietary
and is produced solely for internal use.
Insight Command Center
Field Procedure
Contents
Document Management................................................................................................................................ 1
Purpose..................................................................................................................................................... 1
Version Control ......................................................................................................................................... 1
Approval.................................................................................................................................................... 1
Introduction.................................................................................................................................................... 2
AJG Laptop Deployment Overview........................................................................................................... 2
Equipment Details/ Required Tools .......................................................................................................... 3
Tool Requirement List ............................................................................................................................ 3
Equipment Details ..................................................................................Error! Bookmark not defined.
Procedure for Laptop Deployment ................................................................................................................ 4
Deliverables ................................................................................................................................................. 5
Appendix A: Sign off Sheet........................................................................................................................ 7
Appendix B: Inventory Sheet ........................................................................................................................ 8
Final Steps: Equipment Packaging and Disposal ......................................................................................... 5
Continuous Feedback ................................................................................................................................... 6
2014 Insight Direct USA, Inc. All rights reserved. Do not copy or distribute.
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Insight Command Center
Field Procedure
Document Management
Purpose
The Field Procedure document serves as the step-by-step process to be followed by field resources in
execution of project assignments for the Insight Command Center (ICC).
This document:
Provides an overview of the project objectives.
Defines the custom processes to be executed by field-based team members when performing
project assignments for the ICC.
Provides specific requirements for completing and submitting forms as part of project execution.
Provides specific requirements for completing and submitting pictures as part of project execution.
Version Control
Version Date Revised By Description of Change
1.1 11/1/2013 Russell Larrabee Format update
1.2 12/5/2013 Russell Larrabee Update Check In/Out prompt options
1.3 2/6/2014 William Walker Updated Copyright Date & Added Survey Link
1.4 11/7/2014 Marcus L Blake AJG Iniitial Draft
1.4.1 11/11/2014 Kristy Zangrillo Updated formatting, updated information, added
monitor configuration
Approval
By:
Authorized Representative
Print
Name:
Title:
Date:
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Insight Command Center
Field Procedure
Introduction
AJG Laptop Deployment Overview
Insight will provide the project management to fully manage the schedule, the product
delivery, the communication with the sites, the deployment and return of the new and old
equipment, and also the disposal process of the equipment. Insight will also provide the
on-site technicians who will replace old desktops with new laptops and verify monitor,
mouse and keyboard work.
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Insight Command Center
Field Procedure
Equipment Details/ Required Tools
Tool Requirement List
Smartphone with camera & data plan/ Charger
Laptop/Charger
Standard Philips/Flathead Screwdriver
Flashlight
Insight Command Center Contact Information
1-800-359-2620
Option 2 Check in
Option 3 Check out
Deliverables are sent to:
[email protected] fax: 480-760-8682
Arrival
Plan to arrive at the site 15 minutes prior to your scheduled appointment
If you are going to be arriving late, contact the ICC immediately at 1-800-359-2620
Option 2
Upon arrival and before entering the facility call the ICC at 1-800-359-2620 Option 2 to
check-in
Meet and Greet
Upon entering the facility ask for your POC (point of contact) and introduce yourself as
an Insight tech there to perform the Laptop deployment.
Make sure you keep all conversations onsite at a professional level.
Ask the manager to show you where the equipment for install is located.
Ask the manager where the disposal location is located.
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Insight Command Center
Field Procedure
Procedure for Laptop Deployment
1. Arrive on-site at designated time
2. CHECK IN with the Insight Command Center (ICC).
a. Call 1.800.359.2620 Option 2.
b. Provide Site ID and verify the site address with ICC.
3. Introduce yourself to POC and remind them why you are there.
4. Begin replacement of old desktops with new laptops
a. Unbox laptops and associated peripherals
b. Setup laptop/docking station at user desk
c. Make sure laptop boots up on docking station
d. Make sure user can login to the network
e. Configure monitor
i. Right click desktop
ii. Select Screen Resolution
iii. Multiple Displays select Extend these displays
iv. Click Identify and change order of the monitor display if necessary to
have mouse travel left to right
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Insight Command Center
Field Procedure
f. Remove existing desktop from user desk
g. Document model & serial numbers of both laptops and desktops
h. Place desktops in location designated by site contact
i. Keep HP Elite Desk 800 models separate from all other desktop
models (if applicable)
i. Ask site contact where to dispose of laptop boxes DO NOT LEAVE without
disposing of the boxes
5. Make sure site contact is happy with work completed and that everything is left in a
neat and orderly fashion.
6. Instruct AJG users to call the Help Desk Number for with any questions at (630) 285-4060
7. CHECK OUT with ICC Check Out with the Insight Command Center (ICC).
Call 1.800.359.2620 option 3. Prior to releasing, ICC will verify:
j. The deliverables have been received in the Command Center inbox
k. The check lists are clear and legible (Make sure ICC gets list of model &
serial numbers Appendix B)
8. Leave the site
Final Steps: Equipment Packaging and Disposal
Insight has shipped one flat box, packaging material, tape and a shipping label to the
site in order to package the old equipment.
Package the old equipment in the box and attach the provided label. The packaging
material includes inflatable pillows which may not need to be fully inflated as the old
equipment is a close fit in the size box Insight is shipping. If all equipment does not fit
in the box, please contact the Insight Command Center immediately at 1-800-359-
2620.
Leave the packaged box with the AJG POC as they will call the shipping carrier to
coordinate a pick up. Instructions to do so are included in the box.
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Insight Command Center
Field Procedure
Deliverables
Please send the deliverables to the ICC inbox at [email protected] Or Fax
form to: 480-760-8682 ATTN: Command Center.
1. Appendix A: Sign off Sheet
2. Appendix B: Inventory Sheet
3. This Document should be completely filled out and sent to the ICC before
checkout.
Continuous Feedback
In support of our goals for continuous improvement, we ask for open, honest feedback on our
performance in the ICC. To accomplish this we have made the survey link below available for
your valued input. Please feel free to provide feedback at any point during the project at your
discretion and convenience. Please note this information is optional and is used only to improve
our services to you.
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Insight Command Center
Field Procedure
Appendix A: Sign off Sheet
Installation Sign Off Form
AJG LAPTOP REFRESH PROJECT
I. PARTIES:
Insight Client
Insight Direct, USA AJG
Location/Address:
Tech Name:
Check In/Out Time:
II. ACCEPTANCE (Shaded Area To Be Completed By Client)
Deliverable/Phase Completed In conformance with If no, describe deficiency
specifications?
Install New Laptop yes no
Packaged old Desktop for disposal yes no
III. SIGN OFF CLIENT
By:
Authorized Representative
Print Name:
Store Number:
Date:
Techs Please take picture with Smart Phone and e-mail to [email protected].
Or Fax form to: 480-760-8682 ATTN: Command Center
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Insight Command Center
Field Procedure
Appendix B: Inventory Sheet
Inventory Sheet
Inventory Information
Site ID:
Date/ Time:
Technician:
Old Removed
Hardware/ New Serial
Item Model # Old Serial Number New Hardware Number
PC 1
PC 2
PC 3
PC 4
PC 5
PC 6
PC 7
PC 8
PC 9
PC 10
PC 11
PC 12
Additional notes:
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