QUALITY MANUAL

19013 - 36th Avenue West

Lynnwood, WA 98036 U.S.A.

(425) 776-1880
Fax (425) 776-2760
www.pletronics.com

UNCONTROLLED COPY

PROPRIETARY NOTE:
This Quality Manual is to be treated as confidential and must not be copied, reprinted or the
contents divulged to a third party without the permission of Pletronics, Inc. Uncontrolled copies
are current at the date of issue only, and will not be subject to revision control.
Pletronics, Inc. Quality Manual

Revision History
Date Description of Change

2/3/97 Initial Release of QM. This issue replaces and obsoletes QAL-MAN that was never fully
implemented.
3/17/97 Updated per desktop audit #1 dated 2/26/97.
7/24/97 Updated Organization charts for clarity and more detail and updated random verbiage as
needed to clarify requirements.
11/19/97 Added ISO 9001 registration & fixed QM 4.4.7 4.4.9 titles and added more glossary terms.
4/9/01 Initial release of QM-QMS01 formatted for ISO 9001:2000. This issue replaces and
obsoletes QM 11/19/97 formatted for ISO 9001:1994. This release is a major change.
6/19/02 Updated Figure 1 process flow to add additional inputs and outputs from ENG, PUR, SLS
and MFG and updated registration on sheet 3 from ISO9001:1994 to ISO9001:2000
4/25/03 Updated Figure 2, Organization chart and Figure 3, Responsibilities and Authorities to allow
for new employees and job descriptions.
03/10/05 Updated scope (to remove Bekly), Figure 1 (processes and inputs/outputs), Figure 2 (org
chart) and Figure 3 (Responsibilities and Authorities)
8/16/07 Updated Figure 1 inputs and outputs to current practices, updated BSI logo
10/28/10 Updated Quality Policy & updated registration to ISO 9001:2008
1/05/12 Updated Figure 1 to remove R docs & clarify some terms, Figure 2 to move
Calibration, Equip Maint. & Non conforming material to Production to match OP-
MFG01, Figure 4 to ISO 9001:2008 Element
2/5/14 Added 7.5.2 Exclusion and new BSI logo to scope
6/9/15 Changed QMS Exclusion from applicable to performed.

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Pletronics, Inc. Quality Manual

SCOPE
Pletronics, Inc. and Bekly Corporation were actually two companies in
one. Pletronics, Inc. was formed in 1979 and provides standard catalog
and custom Crystals and Oscillators. The Bekly Corporation, formed in
1988, was a manufacturing subsidiary assembling oscillators for
Pletronics, Inc. As of 1999, the oscillator manufacturing was moved to
Pletronics, Inc. and the Bekly subsidiary was dissolved.

This document and the procedures referenced in Figure 4 make up the

corporate quality manual for Pletronics, Inc. This manual describes the
Quality Management System and is effective at all levels within Pletronics,
Inc. It complies with the requirements of the international standard for
quality, ISO 9001:2008.

Pletronics, Inc. is registered to ISO 9001:2008 through BSI,

certificate FM 38119 with the following scope:

The design, manufacture and test of frequency control products.

QMS Exclusion: 7.5.2 Special Processes are not performed

QUALITY POLICY
The Pletronics, Inc. quality policy is shown below. This policy is posted for all to see, and
all personnel receive a copy of this policy with their employee handbook.

QUALITY POLICY
Our goal is to be responsive to the needs of our customers by supplying the
highest possible quality products on time with the best possible pricing and value.

Pletronics, Inc. is committed to continuous quality improvement by enhancing

production yields, reducing costs, increasing customer satisfaction and
meeting our employees expectations for training, safety and morale.

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Pletronics, Inc. Quality Manual

Figure 1
Pletronics Process Interaction

OP-MGT01
QM-QMS01 OP-QMS02-04 OP-HR01
MANAGEMENT
QUALITY INTERNAL AUDITS, RESOURCE
RESPONSIBILITY,
MANUAL DOCUMENT & RECORD CONTROL MANAGEMENT
CAPA

OP-ENG01 PART REQUEST PO / INVOICE

OP-PUR01 OP-MFG01
DESIGN &
PURCHASING QP-MGTXX
DEVELOPMENT
WI-MFG5xx
RECEIVING/TEST

LT W/ REJECTS

INVOICE / PO
MARKET ANALYSIS

YELLOW SO W/ DATES

INVOICE / PICKs / ENG SPEC

YELLOW SO / QUOTE
NEW DATASHEET

COMPLETED LT
PART REQUEST

TESTED PARTS
FAX
FILE LT
INPUTS FROM OP-SLS01 SALES ACK OP-SLS01 YIELD DATA
EMAIL
CUSTOMER WI-SLSxx WI-SLSXX PROD PO / LT
RFQ, PO, SR SALES WHITE SO DATA ENTRY
PHONE
PICK / SHIPPING DOCs

PICK / ENG SPEC

COMPLETED LT
QUOTE / STATUS UPDATES
PROD PO

TESTED PARTS

OP-MFG01 OP-MFG01
WI-MFG6xx WI-MFG001-499
RETEST UNTESTED PARTS / LT
SHIPPING/ MANUFACTURING
TESTED PARTS / LT STORES PROD PARTS / PO PRODUCTION
TESTED/ PKG'D PROD

SHIPPING DOCS A/R

CREDIT MEMO / INVOICE

LEGEND FOR DOCUMENTS

OP-PROCESS OPERATING PROCEDURE

WI-PROCESS WORK INSTRUCTION
QP-MGTXX QUALITY PLANS FOR RECEIVING
LT LOT TRAVELER (PROCESS FLOW & REQUIREMENTS)
PO PURCHASE ORDER
SO SALES ORDER
SR SAMPLE REQUEST
RFQ REQUEST FOR QUOTE

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 Pletronics, Inc. Quality Manual

Figure 2
Pletronics Process Owner Organization Chart

OP-MGT
PRESIDENT

OP-HR
PERSONNEL MGR/
CONTROLLER

QP-MGT
OP-PUR OP-SLS
QUALITY
PURCHASING SALES & MARKETING INVENTORY
ASSURANCE
(DATA ENTRY)

QUALITY PLANS
OPERATIONS OEM SALES/
ACCOUNTING
SERVICE
CAPA

DISTRIBUTOR RESOURCE
SALES/ SERVICE MANAGEMENT
OP-ENG OP-MFG
ENGINEERING PRODUCTION

SALES REP
MANAGEMENT
DESIGN ASSY OP-QMS
QUALITY SYSTEM

RETURNED
APPLICATIONS INSPECTION
MATERIAL QUALITY
& TEST
MANUAL

FAILURE
CUSTOMER
ANALYSIS PROCESS
PROPERTY
CONTROL MGMT REP

QUALIFICATION
CUSTOMER
TESTING SHIPPING
SATISFACTION DOCUMENT &
RECORDS
CONTROL

SAFETY
MARKETING
CAR
CALIBRATION

INTERNAL
EQUIPMENT AUDITS
MAINTENANCE

TRAINING
RECORDS
NON CONFORMING
MATERIAL

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Pletronics, Inc. Quality Manual

Figure 3
Pletronics Responsibilities & Authorities
Your Main Responsibilities of Quality Contribution to Quality - Promote
Job Description You have the Authority to:
Management System are: customer satisfaction by:

Define business niche, maintain

Communicate requirements Making commitment to Quality
President Key supplier relationships,
to all management Mgmt System (QMS)
provide necessary resources
Hold release of product until Assist in defining & executing
Operations Making commitment to QMS
discrepancies resolved goals of President
QA, Production, Hold release of product until
Manage departmental processes,
Engineering & discrepancies resolved, Making commitment to QMS
hire and train personnel
Sales Managers Authorize Returns
Personnel Manage hiring & benefit Promoting good working
Define benefits
Manager processes environment
Quality System Work with Department Mgrs Customer advocate, mgmt rep, Ensuring QMS is effectively
Manager to improve processes internal auditor, CAPA & training maintained
Engineer
Hold release of product until Identify design, test, application Providing solutions to
(application,
discrepancies resolved and process flaws and solutions customer problems
process & design)
Choose best approved Communicate customer Obtaining qualified product at
Purchasing source, determine optimum requirements accurately to best price and delivery
stock levels suppliers possible
Office/ Hold shipments until credit Customer service, Reports to
Timely & accurate reporting
Bookkeeping discrepancies resolved reps & customers
Work as liaison between Sales Providing qualified product at
Decide priorities & allocate
Production Control and Assembly (& R/S) to ensure best cost and delivery
resources for production
customer requirements are met possible
Stop work if problem exists, Produce, test and inspect Providing qualified product at
Assembly, test and
notify supervisor to explain product per LT, workmanship best cost and delivery
R&D technician
problem & suggest solutions standards and applicable WI possible
Hold shipments until Actualize customer requirements Ensuring customer gets
Shipping discrepancies resolved, notify and ensure only properly tested product that meets all
Sales of any problems product is shipped requirements
Work with Engineering to
Ensuring customer gets
hold incoming stock until Ensure all incoming product is
Receiving product that meets all
discrepancies resolved, notify tested to appropriate standards
requirements
Sales of any problems
Change existing
Clarify customer requirements & Ensuring customer gets
Sales/ Customer quotes/orders & hold
ensure they are understood by all product that meets all
Service shipments to meet customer
required personnel requirements
requirements
Suggest product line Analyze trends in the
Marketing Expanding marketplace
improvements, design input marketplace
Question inputs to ensure
Translate customer requirements Maintaining Add-On
Data Entry customer requirements are
accurately accurately & timely
accurate

All personnel at Pletronics, Inc. are responsible to identify nonconformances and

any other responsibilities as required by their supervisor.

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Pletronics, Inc. Quality Manual

Figure 4
Pletronics Operating Procedures
PROCEDURE ISO 9001:2008 ELEMENT
QM-QMS01,
4.1 General requirements
OP-QMS03,OP-MGT01
QM-QMS01 4.2.2 Quality Manual
OP-QMS02 4.2.3 Control of Documents
OP-QMS02 4.2.4 Control of Records
OP-MGT01 5.1 Management Commitment
OP-MGT01 5.2 Customer Focus
QM-QMS01 5.3 Quality Policy
OP-MGT01 5.4 Planning
OP-MGT01 5.5 Responsibility, authority & communication
OP-MGT01 5.6 Management Review
OP-HR01 6.1 Provision of Resources
OP-HR01 6.2 Human Resources
OP-HR01 6.3 Infrastructure
OP-HR01 6.4 Work Environment
OP-MFG01 7.1 Planning of product Realization
OP-SLS01 7.2 Customer -related processes
OP-ENG01 7.3 Design and Development
OP-PUR01 7.4 Purchasing
OP-PUR01 7.4.3 Verification of purchased product
OP-MFG01 7.5.1 Control of production
OP-MFG01 7.5.2 Validation of processes for production
OP-MFG01 7.5.3 Identification and traceability
OP-SLS01 7.5.4 Customer property
OP-MFG01 7.5.5 Preservation of product
OP-MFG01 7.6 Control of monitoring & measuring devices
OP-MGT01 8.1 General measurement
OP-SLS01 8.2.1 Customer satisfaction
OP-QMS03 8.2.2 Internal Audit
OP-QMS03 8.2.3 Monitoring & measurement of processes
OP-MFG01 8.2.4 Monitoring and measurement of product
OP-MFG01 8.3 Control of nonconforming product
OP-MGT01 8.4 Analysis of data
OP-MGT02 8.5 Improvement

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Pletronics, Inc. Quality Manual

Figure 5
Pletronics Common Abbreviations
ASSY Assembly
AVL Approved Vendor List
CA Corrective Action
CAPA Corrective Action/ Preventive Action
CAR Corrective Action Request (from Internal Audit)
ENG Engineering
FAR Failure Analysis Report
GPS Global Positioning System
ISO International Standards Organization
MFG Manufacturing
MGT Management
MGR Manager
MFR Manufacturer
NIST National Institute of Standard Technology
OJT On the Job Training
OP Operating Procedure
PO Purchase Order
PUR Purchasing
QM Quality Manual
QMS Quality Management System
QTY Quantity
RFQ Request for Quote
RMA Return Material Authorization
SR Sample Request
SMD Surface Mount Device
SLS Sales
SO Sales Order
WI Work Instruction
XTAL Crystal

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