One
Page
Plan
For
PMO
Metrics
Kigospace.com
MEETRIC
AREA
METRICS
METRIC
TARGET
%
of
investment
Project
Manager
Organisa8onal
Organisa8on
decisions
inuenced
by
sa8sfac8on
score
of
customer
sa8sfac8on
percep8on
of
improved
PMO
par8cipa8on
and
value
of
PMO
services
percep8on
of
PMO
por@olio
management
PMO
value
to
PMO
VALUE
provided
data
(survey)
value
contribu8on
to
and
priori8sa8on
organisa<on
visible
project
management
and
demonstrated.
within
the
organisa8on
(survey)
%
of
projects
aligned
%
of
projects
have
Improved
co-ordina8on
Es8mated
ROI
X
Actual
Op<mised
porDolio
with
organisa8onal
suppor8ng
and
of
resource
ROI
management
ensuring
PORTFOLIO
goals
validated
business
management
(planned
alignment
with
MANAGEMENT
cases
(should
be
100%)
vs.
actual)
strategic
goals
and
eec<ve
resource
management.
%
of
projects
reviewed
%
of
projects
that
were
%
of
project
business
Eec<ve
project
during
execu8on
by
audited
at
major
cases
that
were
governance
ensuring
senior
management
milestones
reviewed
and
validated
ongoing
business
case
GOVERNANCE
at
major
milestones
valida<on
and
project
status
aligned
with
deliverables
%
of
projects
Number
of
projects
%
of
projects
%
of
projects
with
The
number
of
open
completed
within
completed
during
this
completed
on
8me
-
deliverables
(Accepted
issues
and
there
ageing
budget
vs.
cost
nancial
year
vs.
deliverables
(On
Time
vs.
Rejected)
on
a
monthly
basis
overruns
previous
year
vs.
Late)
(produc8vity)
Projects
are
compliant
%
of
projects
repor8ng
Improved
visibility
of
%
of
projects
complying
The
monthly
number
The
total
cost
impact
of
with
organisa<onal
earned
value
on
a
risks
and
with
project
and
status
of
change
all
the
changes
on
a
policies,
standards
and
PROJECT
monthly
basis
interdependencies
of
management
standards
requests
(approved,
monthly
basis
processes.
Changes,
MANAGEMENT
projects
&
methods
for
audit
rejected
and
pending)
issues
and
risks
are
requirements
managed
in
a
controlled
manner.
The
total
number
of
The
total
number
of
The
total
cost
value
of
Budget
and
Schedule
Number
of
escalated
risks
open
(Size,
risks
by
ageing
on
a
risk
by
month
(by
Variance
issues
Schedule,
Quality,
monthly
basis
adding
up
individual
Stang,
and
Cost)
on
a
risk
monthly
basis
%
of
projects
with
post- Business
Stakeholder
Business
Stakeholder
project
reviews
customer
sa8sfac8on
customer
sa8sfac8on
Project
outcomes
deliver
expected
score
for
project
score
for
stakeholder
POST
PROJECT
performance
(survey
communica8ons
and
benets
resul<ng
in
stakeholder
per
project)
governance
repor8ng
sa<sfac<on.
(survey)
Copyright:
Kigospace
2013
version
1
