Telecom Business Information System Abstract
Uploaded by
Telika RamuTelecom Business Information System Abstract
Uploaded by
Telika RamuTelecom Business Information System
ABSTRACT
The main intention of introducing this system is to reduce the manual work at telephone
department offices. Every sort of task is performed by the system, such as registering different
types of applications, enquiries, and complaints etc. reducing mush paper work and burden of
file storage.
Also the latest information is right available for the officials and executives wherever they
require. The system also facilitates the customer to enquire about their application progress, bills
and directory enquiries such as enquiry by telephone, by name etc.
EXISTING SYSTEM
The present system has obvious problems, inhibiting growth and profitability. Demand of
telephone connections have been identified as the major growth area. These telephone
connections demand an improved, computer system to support them. At the same time
operations could be automated into an overall system.
By using the present system, work is done manually. So, each and every transaction takes
much time to complete. Whenever customer requires any information, the searching process
also takes more time and it is difficult to search particular information from a file.
Disadvantages
1. The work is done manually so that it takes much time to transact a transaction.
2. More number of labors is needed.
3. We cant asses the calculations accurately.
4. Amount of time is more needed when the more customers come to counter. It counts time
factor.
5. As there are thousands of customer records; Searching process is a difficult task
CreativeSoft (Corporate Office)
# 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad
500016 Tel : +91-40-40159158Mobile : 91-9247249455
CreativeSoft (Corporate Office)
# 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad
500016 Tel : +91-40-40159158Mobile : 91-9247249455
PROPOSED SYSTEM
The present system has obvious problems, inhibiting growth and profitability. Demand of
telephone connections have been identified as the major growth area. These telephone
connections demand an improved, computer system to support them. At the same time
operations could be automated into an overall system.
By using the proposed system, the whole system is computerized. So, each and every
transaction takes less time to complete. Whenever customer requires any information, the
searching process also takes less time and it is easy to search particular customer information
from a file.
Advantages
1. A fast and more efficient service to all customers. As there are thousands of customer
records; Searching process is an easy task.
2. Saving in staff time in entering and manipulating data.
3. Easy input, deletion and manipulation of lot, customer details.
4. Capable of printing both full and selected information.
Simple correction of input errors and we can asses the calculations accurately.
MODULE DESCRIPTION
The system Telecom Business Information System consists of 4 modules.
1. Applications
2. Entries
3. Enquiries
4. Complaints
Applications
This module consists of the following sub modules viz.,
Application for New Phone Connection
Application for Phone Transfer
CreativeSoft (Corporate Office)
# 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad
500016 Tel : +91-40-40159158Mobile : 91-9247249455
Application for Temporary Phone Connection
Application for Modifications
Application for Cancellation
Entries
This module is divided into four sub modules. They are
Bill Entry
Paid Bill Entry
Payment Bill Entry
Changed Number Entry
Enquiries
This module has been divided into five sub modules. They are
Bill Enquiry
Paid Bill Enquiry
Changed Number Enquiry
Enquiry By Telephone number
Application Enquiry
Complaints.
This module again is divided into three sub modules. They are
Line Disturbance
Phone Dead
Incorrect Billing
CreativeSoft (Corporate Office)
# 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad
500016 Tel : +91-40-40159158Mobile : 91-9247249455
Software Requirements:
Operating System: Windows XP/2000/2003, LINUX, Solaris
Programming language: jdk 1.5
J2EE Web/Application Server: Tomcat/Web logic/Web sphere/JBoss
IDEs: Eclipse with My Eclipse plug-ins/Net Beans/RAD
Backend Database: Oracle/SQL Server/MY SQL/MS Access
Browser: IE/Mozilla
Hardware Requirements
Pentium processor -------- 233 MHZ or above
RAM Capacity -------- 128MB
Hard Disk -------- 20GB
Floppy disk -------- 1.44 MB
CD-ROM Drive -------- 32 HZ
KEYBOARD -------- 108 Standard
CreativeSoft (Corporate Office)
# 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad
500016 Tel : +91-40-40159158Mobile : 91-9247249455
