[Full Client Name Reg Caps]

Procedure: [Control of NCP Proc. Title]

Rev. [Rev Number]

Procedure: [Control of NCP Proc. Title]

1. SUMMARY

1.1. This procedure defines the requirements for identifying, processing and dispositioning
nonconforming product (NCP).
1.2. The following definitions are important for a clear understanding of this procedure: [clarify or
modify if needed]
1.2.1. Nonconforming product is any product, at any point along its life cycle, which is found
to not conform to requirements. These requirements may be customer requirements,
design requirements, statutory/regulatory requirements, or any other requirement
deemed by [Short Client Name]. Nonconforming Product is referred to herein as NCP.
1.2.2. Rework. Parts may be reworked when additional machining or processing is
conducted without affecting the design of the part. Typically this means simply doing
more of the already-approved processes or activities listed on the traveler (additional
machining, etc.)
1.2.3. Repair. Any work done on NCP which affects the original design is considered repair
and is subject to the special controls defined in section 3.3 below. Such work includes but
is not limited to the adding welds to correct a problem, adding or removing material
beyond design specifications, adding plating or metal finishing not originally included in
the design specs, or adding any other materials (epoxy, patches, etc.) not provided for in
the original design.
1.3. While nonconforming product is typically found during an inspection or test, it can be discovered
at any time, by any person or organization, including the customer, regulatory authorities, etc.
2. REVISION AND APPROVAL

Rev. Date Nature of Changes Approved By

[Procedure
[Rev [Date of
Original issue. Approver
Number] Issue]
Name]

[This procedure is divided into two sections, one for companies which utilize an Material Review Board (MRB),
and one for companies that do not. Delete whichever section does not apply, and modify the remaining section
accordingly.]

3. CONTROLLING NCP [ use if MRB is utilized.]

3.1. Discovery and Reporting of NCP

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 [Full Client Name Reg Caps]
Procedure: [Control of NCP Proc. Title]
Rev. [Rev Number]

3.1.1. When NCP is discovered, the operator must report this immediately to the [who?]
3.1.2. The [who?] will review the problem to confirm the nonconformity. If the nonconformity is
confirmed, the product will be identified clearly to distinguish it from acceptable product,
or product awaiting inspection or test. [enter method here: tagging, segregating, MRB
cage, etc.?].
3.1.3. The [who?] will determine if the nature of the nonconformity necessitates full MRB review.
A full MRB review is required if the [who?] thinks that any of the following dispositions
may be required:
Accept as is, with customer waiver
Accept as is, with regulatory approval
Repair see 3.3 below.
3.1.4. Typically, a full MRB is not required if the [who?] determines the part only needs rework,
or if it can be scrapped without impacting the quantity required for an order, if applicable.
3.1.5. If full MRB is not deemed necessary, the [who?] may direct a disposition of rework or
scrap.
3.1.6. The operator may scrap nonconforming parts that are not serialized during production,
provided that the operator makes a note of this action on the traveler.
3.2. Disposition Authority
3.2.1. Disposition authority is granted to the following personnel:
Title
Title
Title
3.2.2. The selection of these staff members has been made by top management, and is based
on their role in the company, previous experience, and knowledge of [Short Client
Name]s processes and products.
3.3. MRB Review
3.3.1. When a part is submitted for Material Review Board (MRB) review, this must be indicated
on the Nonconforming Part Disposition form, and the parts staged in an MRB
quarantine area.
3.3.2. The nature of the nonconformity, along with all necessary product information, including
serial numbers, shall be recorded on the Nonconforming Part Disposition form. The
description of must be a detailed explanation as to why a part or parts are being rejected;
the form must include nominal/tolerance and actual measurements.
3.3.3. The MRB consists of [list members by title].
3.3.4. The MRB shall research the issue and determine a possible disposition:
Accept as is
Repair (see special rules for repair below)
Rework

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Procedure: [Control of NCP Proc. Title]
Rev. [Rev Number]

Scrap (see rules for processing scrap below)

Return to Vendor
3.3.5. If accept as is will require the acceptance of the part which deviates from a customers
design, the customer approval must be obtained and documented on the
Nonconforming Disposition Form. In addition, in some case regulatory authority
approval may also be required to be obtained and recorded.
3.3.6. The processing of NCP must take into consideration any actions necessary to contain the
effect of the nonconformity on other processes or products.

4. CONTROLLING NCP [ use if MRB is NOT utilized.]

4.1. Discovery and Reporting of NCP

4.1.1. When NCP is discovered, the operator must report this immediately to the [who?] [NOTE:
in some companies, operators are allowed to scrap parts without any other approval,
provided they note it on the traveler. If so, add that language here.]
4.1.2. The [who?] shall confirm if a nonconformity exists, and if so document it on the [what
form?]
4.1.3. The NCP shall then be identified clearly to distinguish it from acceptable product, or
product awaiting inspection or test. [enter method here: tagging, segregating, MRB cage,
etc.?].
4.1.4. The NCP shall then be dispositioned. Disposition authority is granted to the following
personnel:
Title
Title
Title
4.1.5. The selection of these staff members has been made by top management, and is based
on their role in the company, previous experience, and knowledge of [Short Client
Name]s processes and products.
4.1.6. Possible dispositions are:
Accept as is
Repair (see special rules for repair below)
Rework
Scrap
Return to Vendor
4.1.7. All repair or reworked product must be re-inspected, with the results recorded on [what
form?]
4.1.8. If accept as is will require the acceptance of the part which deviates from a customers
design, the customers approval must be obtained and documented on the [what form?]
form. In addition, when applicable, regulatory authority approval(s) may also be required
to be obtained and recorded.

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Procedure: [Control of NCP Proc. Title]
Rev. [Rev Number]

4.1.9. The disposition, dispositioning authority and any subsequent work and re-inspection are
to be recorded on the [what form?]
4.1.10. The processing of NCP must take into consideration any actions necessary to contain the
effect of the nonconformity on other processes or products.

5. SPECIAL RULES FOR REPAIRS ( delete this section if not applicable)

5.1. Repair is defined in section 1 above.

5.2. Any repair affecting a customer designed part must be approved by the customer in advance.
5.3. Repairs without customer approval are disallowed in all circumstances!
5.4. All approvals must be documented and the records maintained with the part records.
6. NONCONFORMANCE DATA ANALYSIS & TRENDING

6.1. The [who?] will present product quality trend data regularly to top management as part of
periodic Management Review Meetings.

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