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Rhonda Mayes has over 15 years of experience in office management, customer service, and human resources. She is proficient in Microsoft Office applications and has excellent written and verbal communication skills. Her most recent role was as the Certified Office Manager for Desert Horizon Apartments, where she oversaw all administrative functions including rental applications, collections, and resident retention.

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54 views

PHP 62 C0

Rhonda Mayes has over 15 years of experience in office management, customer service, and human resources. She is proficient in Microsoft Office applications and has excellent written and verbal communication skills. Her most recent role was as the Certified Office Manager for Desert Horizon Apartments, where she oversaw all administrative functions including rental applications, collections, and resident retention.

Uploaded by

Abrar_Ashraf
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Rhonda Mayes 760 298-1016

66265 Avendia Dorado, Desert Hot Springs, CA 92240 [email protected]

Summary of Qualifications
• Excellent written and verbal communications skills related to troubleshooting & problem solving
• Experience in Office Management, Customer Service, Human Resource & Collections
• Proficient in Microsoft Office, Word, Excel, Outlook, and the Internet
• Analytical, organizational and detail oriented
• Self-starter, people motivator and always a team player

Professional Experience
Desert Horizon Apartments, Desert Hot Springs, CA 2-06 to 8-10
Certified Office Manager
• Process all aspects of the applications
• Manage administrative functions, such as collection of rents, resident file documentation, rental
documentation, rental tracking, tenant certifications, re-certification, move-ins, move-outs, evictions, and
collections
• Monitors and directs rental activity, all on-site marketing activities, and functions, both in occupied and vacant
apartments
• Responsible for resident retention and providing a quality living experience for the residents
• Administer criminal background and credit checks
• Assist accounting department in A/R
• Coordinate maintenance personnel and order supplies
• Consistently implement the policies and procedures of the company
• Responsible for hiring Maintenance personal and trained Managers from other Properties owed by company

H&R Block, Desert Hot Springs, CA Seasonal, past 10 Years


Client Service Coordinator January to April
• Service client needs by making/rescheduled appointment
• Client check-ins
• Answer phones
• Maintain client records
• Assist office manager in daily operation
• Administer all functions of refund checks
• General clerical duties and other processing

Sourcing International, LLC, Palm Springs, CA 2-05 to 11-05


Assistant
• Assist owner in daily operation of office
• Maintain office files and owners personal records
• Maintain bank records, office and personal, some accounting
• Support sales department
• Provide customer service
• Create and maintain customer records
• Process orders & invoiced
• Over see Purchasing, Shipping /Receiving
• General office duties and other processing

Remstar International, Inc., Vista, CA 5-01 to 1-05


Admin/Office Coordinator
• Provide customer service and follow up on customer complaints
• Create and maintain all customer records
• Liaison with corporate Admin department on all aspects
• Schedule and dispatch tech support
• Produced & maintain information pertaining to all service & billing
• Responsible for over seeing Purchasing, Shipping /Receiving
• Maintain inventory, along with quarterly reports
• Support Sales Department
• General office duties and other processing
McCain Traffic, Vista, CA 6-98 to 5-01
Customer Service Representative
• Provide customer service and follow up on customer complaints
• Order entry, coordinate and purchase order related material
• Schedule and dispatch tech support, submit proper paper work
• Carry out administrative functions on a daily basic
• Process weekly reports pertaining to Backlogs and Open orders

Neogen Corporation, Lexington, KY 3-97 to 3-98


Customer Service Representative
• Maintain customer data using ACT software program
• Follow up on customer complaints and technical service requests to ensure customer satisfaction
• Assist accounting department in A/R, payroll, resolving customer billing & collections problems
• Generated various reports & graph using Excel & Soloman
• General clerical duties and other processing

Borg-Warner, San Diego, CA 3-95 to 3-97


Personnel Specialist
Responsible for supervising the administrative support staff and all facets of Human Resources
• Managed all human resources related needs including recruitment, orientation, scheduling, training and
counseling
• Conduct background investigations and criminal investigations
• Produced & monitor all corporate monthly reports & audits to the parent company
• Liaison with corporate Human Resources department
• Create & maintain all employee records

References available upon request

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