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Rajiv Gandhi National Quality Award Overview

The Rajiv Gandhi National Quality Award was established in 1991 by the Bureau of Indian Standards to encourage manufacturing and service organizations in India to pursue excellence in quality. It recognizes leading organizations in quality across manufacturing and service sectors, using criteria similar to other international quality awards. Eligible organizations must be located in India, in business for at least three years, and not convicted of legal or financial issues. Awards are given to large and small/medium organizations in various sectors, with additional commendation certificates. Assessment is based on factors like leadership, processes, customer/employee satisfaction, and business results. Past winners include companies like Tata Motors, Vikram Cement Works, and DAV ACC Senior Secondary Public School.

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925 views2 pages

Rajiv Gandhi National Quality Award Overview

The Rajiv Gandhi National Quality Award was established in 1991 by the Bureau of Indian Standards to encourage manufacturing and service organizations in India to pursue excellence in quality. It recognizes leading organizations in quality across manufacturing and service sectors, using criteria similar to other international quality awards. Eligible organizations must be located in India, in business for at least three years, and not convicted of legal or financial issues. Awards are given to large and small/medium organizations in various sectors, with additional commendation certificates. Assessment is based on factors like leadership, processes, customer/employee satisfaction, and business results. Past winners include companies like Tata Motors, Vikram Cement Works, and DAV ACC Senior Secondary Public School.

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Rajiv Gandhi National Quality Award was instituted by the Bureau of Indian Standards in 1991,

with a view to encouraging Indian manufacturing and service organizations to strive for excellence and giving
special recognition to those who are considered to be the leaders of quality movement in India. It is one of the
most prestigious awards for organizations who have excelled in the field of "quality", either in manufacturing
sector or in service sector. The award has been designed in line with similar awards in other developed countries,
like Malcolm Baldrige National Quality Award in USA, Deming Prize in Japan and European Quality Award.

Rajiv Gandhi National Quality Award would help Indian Industry to improve quality by:

a) Encouraging Indian Industry to make significant improvements in quality for maximizing consumer satisfaction
and for successfully facing competition in the global market as well;
b) Recognizing the achievements of those organizations which have improved the quality of their products and
services and thereby set an example for others;
c) Establishing guidelines and criteria that can be used by industry in evaluating their own quality improvement
efforts

ELIGIBILITY TO COMPETE FOR THE AWARD


An organization is eligible to compete for the award, if it satisfies all the following conditions:
a) Applicant organization is located in India.
b) Applicant organization has been in existence for at least three years as on last date of the application.
c) Applicant organization is situated at one place or a unit of an organization housed at one location.
d) Applicant organization has not been convicted by any court for deficiency in product or service and/or found
guilty of financial irregularities by any regulatory authority or court for the last three years prior to and including
the period for which applying. An undertaking to this effect will have to be submitted.
e) Applicant organization is not manufacturing product like tobacco, liquor etc. which are injurious to health.

AWARDS AND COMMENDATION CERTIFICATES


There are five awards consisting of one each for large scale and micro, small & medium scale manufacturing
organizations, one each for large scale and micro, small & medium scale service sector organizations, and one
award is for BEST OF ALL Award. In addition, there are eight commendation certificates each for large scale and
micro, small & medium scale manufacturing organizations as per industrial sectors given below:

a) Bio-technology; e) Gems, jewellery and allied industry;


b) Chemical industry; f) Metallurgical industry;
c) Electrical and electronic industry; g) Textile industry; and
d) Food and drug industry; h) Engineering industry and others.

Further, there are six commendation certificates each for large scale and micro, small & medium scale service
organizations in the following sectors:
a) Education, d) Information Technology,
b) Finance, e) Utilities, and
c) Health Care, f) Others.

ASSESSMENT CRITERIA
The assessment for large scale organization will be made on the basis of nine parameters, namely, Leadership;
Policies, Objectives and strategies; Human resource management; Resources;
Processes; Customer focused results; Employees' satisfaction; Impact on environment and society; and Business
results.
The assessment for micro, small & medium scale organization will be made on the basis of six parameters,
namely, Leadership; Human resource management; Processes; Customer focused results; Impact on
environment and society; and Business results.
Emphasis will be placed on quality achievement and quality improvement as demonstrated through the
information provided by applicant organization.
RECIPIENTS OF THIS AWARD

Year Winner

2009 Tata Motors Limited, Lucknow, Uttar Pradesh

Vikram Cement Works (A unit of UltraTech Cement Limited), Khor, Madhya


2010
Pradesh

2011 DAV ACC Senior Secondary Public School Barmana, Himachal Pradesh

2012 Rail Wheel factory, Yelahanka Bangalore

2013 Navjaat Bhaskar

2014 Larsen & Toubro Limited

Reference: http://bis.org.in/rgnqa/faq_rgnqa_09.pdf

https://en.wikipedia.org/wiki/Rajiv_Gandhi_National_Quality_Award

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