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JANE SMITH Formatted: Line spacing: single

Address Line 1 Address Line 2, City, State Zip ,  (212) 256-1414  [email protected]
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CAREER OBJECTIVE distance from edge: 0.25"
Administrative Assistant with 6+ years of experience working directly for the President of 3M inc., a Fortune 500 company.
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Possesses impeccable written and verbal communication skills and excellent interpersonal skills.
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CORE COMPETENCIES Formatted: Space Before: 0 pt, Line spacing: single
 Customer Service  Detailed and Organized
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 Cost Efficient  Supplier Relationship
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PROFESSIONAL EXPERIENCE Formatted: Font: 10 pt, Font color: Auto

3M Inc., New York City, New York Formatted: Font: 6 pt, Font color: Auto
Administrative Assistant, Apr 2006 – present
 Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. Formatted: Indent: Left: 0", Line spacing: single, Tab
stops: 1.07", Left
 Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards
of directors. Formatted: Font color: Auto
 Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and Formatted: Line spacing: single
housekeeping, to aid executives.
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 Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet,
database, or presentation software. Formatted: Line spacing: single
 Direct or coordinate the supportive services department of a business, agency, or organization. Formatted: Font: 6 pt, Font color: Auto
 Prepare and review operational reports and schedules to ensure accuracy and efficiency.
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 Set goals and deadlines for the department.
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 Acquire, distribute and store supplies.
 Monitor the facility to ensure that it remains safe, secure, and well maintained. Formatted: Space Before: 6 pt, Line spacing: single
 Hire and terminate clerical and administrative personnel. Formatted: Font: 11 pt
 Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems. Formatted: Line spacing: single
 Manage leasing of facility space.
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 Participate in architectural and engineering planning and design, including space and installation management.
 Dispose of, or oversee the disposal of, surplus or unclaimed property. Formatted: Font: 10 pt, Font color: Auto
 Analyze internal processes and recommend and implement procedural or policy changes to improve operations. Formatted: Line spacing: single, Tab stops: Not at
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Florida Department of Social Services, Orlando, FL
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Rehabilitation Counselor, Aug 2004 – May 2006
 Confer with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services Formatted: Font: 10 pt, Font color: Auto
can be developed.
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 Prepare and maintain records and case files, including documentation such as clients’ personal and eligibility information,
services provided, narratives of client contacts, and relevant correspondence. Formatted: Indent: Left: 0", Line spacing: single
 Develop and maintain relationships with community referral sources, such as schools and community groups. Formatted: Font: 11 pt
 Analyze information from interviews, educational and medical records, consultation with other professionals and diagnostic Formatted: Line spacing: single
evaluations to assess clients’ abilities, needs, and eligibility for services.
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 Counsel clients or patients, individually or in-group sessions, to assist in overcoming dependencies, adjusting to life, or
making changes. Formatted: Font: 10 pt, Font color: Auto
 Conduct chemical dependency program orientation sessions. Formatted: Line spacing: single, Tab stops: Not at
 Participate in case conferences or staff meetings. 0.25"
 Coordinate counseling efforts with mental health professionals or other health professionals, such as doctors, nurses, or social Formatted: Font: 10 pt, Font color: Auto
workers.
 Review and evaluate clients' progress in relation to measurable goals described in treatment and care plans. Formatted: Font: 10 pt, Font color: Auto
 Interview clients, review records, and confer with other professionals to evaluate individuals' mental and physical condition
and to determine their suitability for participation in a specific program.
 Direct case service allocations, authorizing expenditures and payments.
 Collaborate with community agencies to establish facilities and programs for persons with disabilities.
 Collaborate with clients' families to implement rehabilitation plans such as behavioral, residential, social, and employment
goals.
 Participate in job development and placement programs, contacting prospective employers, placing clients in jobs, and
evaluating the success of placements.
 Develop diagnostic procedures to determine clients' needs. Formatted: Line spacing: single
 Confer with physicians, psychologists, occupational therapists, and other professionals to develop and implement client Formatted: Font: 11 pt
rehabilitation programs.
 Arrange for on-site job coaching or assistive devices, such as specially equipped wheelchairs, to help clients adapt to work or Formatted: Font color: Auto
school environments. Formatted: Font color: Auto
 Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and
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work with clients to develop strategies for overcoming these barriers.
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H&M, New York, New York
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Retail Salesperson, Apr 1997 – June 2001
 Resolve customer complaints regarding sales and service. Formatted: Font: 11 pt
 Oversee regional and local sales managers and their staffs. Formatted: Font color: Auto
 Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
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 Determine price schedules and discount rates.
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 Review operational records and reports to project sales and determine profitability. 0.25"
 Monitor customer preferences to determine focus of sales efforts.
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 Prepare budgets and approve budget expenditures.
 Confer or consult with department heads to plan advertising services and to secure information on equipment and customer Formatted: Line spacing: single
specifications. Formatted: Font: 11 pt
 Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects
of sale. Formatted: Font: 11 pt

 Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Formatted: Font: 11 pt
 Direct foreign sales and service outlets of an organization. Formatted: Font color: Auto
 Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
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 Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
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 Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current
information on tariffs, licenses, and restrictions. Formatted: Font color: Auto
 Represent company at trade association meetings to promote products. Formatted: Font color: Auto
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EDUCATION 0.25"
Florida State University, Orlando, FL
Bachelor of Art in English, May 2004 Formatted: Font: 10 pt, Font color: Auto
 GPA 3.3/4.0 Formatted: Normal, Space Before: 0 pt, Tab stops:
 Published in school’s newspaper editorial 1.21", Left
 Summer Internship for the New York Times Formatted: Font: 6 pt
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New York State University, New York, NY
Bachelor of Science in Economics, October 1997 Formatted: Line spacing: single
 Summa Cum Laude
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 Dean’s List Not All caps, Not Expanded by / Condensed by
 GPA 4.0/4.0
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ADDITIONAL SKILLS
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 Proficient in Microsoft Office and Adobe Illustrator CS5
 Bilingual Spanish and English Formatted: Font: Times New Roman, 10 pt, Not Bold,
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 Certified CPR and First Aid Condensed by

AWARDS AND HONORS Formatted: Line spacing: single

 Employee of the Month for 3 consecutive months in H&M Formatted: Font color: Auto
 Won the “Writer’s Digest” 2002 Award
 Awarded an employee travel award due to “Performance Excellence” 2 years in a row through 3M Inc. Formatted: Indent: Left: 0.25", Line spacing: single,
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