NAME-SRIJON MOITRA

SECTION-D

IIHM13KOL194

2ND YEAR 4TH SEMESTER

INDUSTRIAL TRAINING FROM- HOTEL HYATT REGENCY KOLKATA

AND HOTEL INDISMART, KOLKATA

TRAINING PERIOD- 9TH NOVEMBER 2014- 25TH APRIL 2015

 ACKNOWLEDGEMENT

I Srijon Moitra pursuing Hospitality Management from International Institute of hotel

management would like to share my WORK EXPERIENCE in this report regarding my 22
weeks of industrial training from HYATT REGENCY KOLKATA and also from HOTEL
INDISMART SALTLAKE where I acquired vast knowledge about different departments of the
hotel and improved upon my practical skill and also it has helped me to get a lot of
confidence.

HOTEL HYATT REGENCY is a 5 star deluxe commercial property situated at JA-1, sector-3
saltlake Kolkata-700088.

My training began on 9th November 2014 and on the first day of my internship programme I
was feeling proud to be selected as an intern in one of the best brands of Kolkata.

Our introduction was taken by Miss Subarna Chatterjee who is the Training manager of
Hyatt Regency Kolkata. We were asked to introduce ourselves following a brief History of
HYATT. We were given our identity card and Name tag and were then taken for a property
visit.

We got to work in all the departments of the hotel, but Food and Beverage service and Food
Production caught my interest and in future I would like to go ahead with either of these
two departments.
INTRODUCTION

Hyatt a global hospitality company with widely recognised industry leading brands
and a tradition of innovation developed with more than fifty years of history
Providing authentic hospitality by making a difference Focusing on the mission of
becoming the most preferred brand in each. Supporting mission and goal by
adhering to a set of core values that characterizes culture.
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel
adjacent to the Los Angeles International Airport. Over the following decade, Jay
Pritzker and his brother Donald Pritzker, working together with other Pritzker family
business interests, grew the company into a North American management and hotel
ownership company, which became a public company in 1962. In 1968, Hyatt
International was formed and subsequently became a separate public company.
Hyatt Corporation and Hyatt International Corporation were taken private by the
Pritzker family business interests in 1979 and 1982, respectively. On December 31,
2004, substantially all of the hospitality assets owned by Pritzker family business
interests, including Hyatt Corporation and Hyatt International Corporation, were
consolidated under a single entity, now named Hyatt Hotels Corporation.
Hyatt manage, franchise, own and develop Hyatt branded hotels, resorts and
residential and vacation ownership properties around the world. As of September
30, 2013, the company's worldwide portfolio consisted of 535 properties.
Brands of Hyatt are

 Park Hyatt- Park Hyatt is Hyatt's luxury brand. Park Hyatt hotels are mid-sized
properties located only in premier destinations and cater to affluent
individuals.
 Andaz- Andaz hotels are upscale, boutique-inspired lifestyle properties.
 Grand Hyatt- Grand Hyatt hotels are large-scale hotels that provide upscale
accommodations in major cities.
 Hyatt Hotels- Hyatt hotels are upscale, full-service hotels that have between
200-600 rooms. This brand competes with mid-sized, full- service hotels and
independent boutique hotels in major cities.
 Hyatt Regency- Hyatt Regency hotels are aimed at convention and business
travellers as well as leisure travellers and are located in urban, suburban,
airport, convention and resort destinations around the world.
 Hyatt Place- Hyatt Place hotels are mid-sized properties designed for families
and business travellers; they are located in urban, airport and suburban
areas.
 Hyatt House- HYATT house (formerly known as Hyatt Summerfield Suites and
Hotel Sierra) properties are extended stay, residential- style hotels and
smaller-to-mid-sized upscale properties with modern style located in urban
and suburban locations across the United States.
 Hyatt Zilara
 Hyatt Ziva
 Hyatt Residence Club- Hyatt Residence Club properties provide members
with timeshare ownership in residential-style properties with the same
service of the Hyatt brand. Other business activities

Hyatt Regency, Kolkata is a luxury hotel in Kolkata, India. Acclaimed as one of the
favourite 5 star hotels in Kolkata & first in the Salt Lake City, the hotel provides a
tranquil retreat amid spectacular landscape gardens. Mostly preferred by business
travellers for its idealist location in the IT hub of West Bengal. The hotel is 20 minute
drive from the city centre & Kolkata International Airport. The Architecture group of
magnificent Hyatt Regency is Jasbir & Sawhney Associate, New Delhi. Interior & Art
Work by BLD (Bilkey Linas Design) & finally Landscape by Sujata Koli, New Delhi.
OUTLETS & SERVICES OFFERED

WATERSIDE CAFÉ is an all-day dining restaurant open for 24 hours. Situated at ground level
with 144 covers. Option of A la Carte & Buffet available. Buffet for Breakfast - 6.30 a.m. to
10.30 a.m. on weekends which extends till 11.00 a.m. in public holidays. Lunch & Dinner
buffets are available from 12.00 p.m. to 3 p.m. & 7 p.m. to 11 p.m. respectively.

 International cuisine.
 Relaxed atmosphere overlooking water features.
 Comfortable seating.
 The place for lounging all day.
 Warm, interactive & friendly service.

GUCHHI is an Indian restaurant serving tandoor, kadhai & Bengali specialities. Located at
ground level and with 89 covers including 20 covers for two private dining rooms.. Opened
for lunch on Saturdays & Sundays from 12.00 p.m. to 3.00 p.m. & for dinner from 7.00 p.m.
to 11.00 p.m. It is a North West Frontier Cuisine.

 A wide display of theatrical open kitchen.

 Two Private Dining Rooms for business & social events.
 Guchhi terrace for private parties.
 Award winning chef’s expertise to ensure Authenticity.

LA CUCINA is an authentic Italian restaurant & bar located at lobby level with 81 covers
including 6 covers for private dining room & 17 covers in lounge. Open for lunch on
Sundays- 12.00 p.m. to 3.00 p.m. & dinner from 6.00 p.m. to 12.00 p.m.

 Casual dining venue with warn & contemporary ambience.

 Live kitchen.
 Floor to ceiling Wine cellar featuring old & new world Wines.
 Lounge & library bar offers premium brands of scotch & spirits.
 Authentic Home-style cuisine that is based around the wood fired open, fresh pastas
& main courses.

POOL BAR is a pool side restaurant & bar located at ground level. Timings are from 8.00 a.m
to 10.00 p.m.

 Relaxed outdoor dining experience.

 Wide selection of alcoholic beverages, refreshing mocktails, fresh fruit & vegetable
juices
 Light meal & titbits.
THE BAR, the name says it all. Located at lobby level & having 51 covers. Opened from 5.00
p.m. till 12.00 a.m.

 Speciality- International & local Beers, Premium Spirits & all World Wines.
 A tasty snack menu.
 Excellent meeting place right off the lobby.

THE BAKERY is a retail outlet offering freshly baked breads, home-made chocolates &
confectionaries. Located at ground level. Timings from 8.00 a.m. to 11.00 p.m.

 Great selection of imported groceries like imported condiments, pastas, sauces &
chocolates.
 Freshly baked bread.
 Wide varieties of sandwiches & pastries.
 A wide selection of tea, coffee & cookies.
ROOMSERVICE, at your service 24 hours.

 A menu with large variety that offers specialities from all the outlets.
 Hot food is delivered in electrically operated hot boxes.
 Available 24 hours.
 Food selection from other Food & Beverage outlets available

CONFERENCES & BANQUETS

 The Hyatt Regency Kolkata features the most dramatic & modern banquet facilities
in the city. Over 12,970 square meters (42,553 square feet) of banqueting &
conference space that includes the 610 square meter (6562 square foot) pillar-less
Regency Ballroom with natural lighting and an outdoor terrace.
 This imposing & regal areas is the leading venue for conferences, meetings, wedding
& special events for which quality, creativity & attention to detail are essential
priorities.
 Seven additional meeting rooms, board rooms & several outdoor venues within the
hotel such as the Guchhi Terrace are also available for more intimate social &
business events.
 The Regency Ballroom, Topaz & Sapphire & the Boardroom offer flexibility of space
by partitioning the halls into separate units. The 2,918 square meter (31,397 square
foot) Poolside, an ideal location for wedding and social events, can accommodate a
capacity of thousand people.
 From fresh banqueting concept, vibrant theme parties and innovative catering, to
smart weddings and important conferences, Hyatt Regency Kolkata’s banqueting
team interpret and customise each event to suit the needs of Guests.
  The hotel offers technological advanced audio-visual and high speed broadband
internet connectivity, ISDN facility for live broadcast, video and tele-conferencing,
centralised audio visual control room and LCD projection systems.

CLUB PRANA- Spa & Fitness centre.

Timings-

Spa- 6.00 a.m. to 12.00 p.m.

Saloon- 9.00 a.m. to 9.00 p.m.

Gymnasium- 6.00 a.m. to midnight.

Swimming pool (summer)- 7.00 a.m. to 8.30 p.m.

Summer pool (winter)- 8.30 a.m. to 6.30 p.m.

 Club Prana is an urban spa that provides a true experience of rejuvenation, relaxed
for mind, body and soul.
 It offers a squash, tennis court, a jogging track and the largest landscape swimming
pool in Kolkata.
 The unisex Salon provides a range of hair, makeup and manicure/pedicure services.
 10,000 sq ft wellness centre comprises a 2,200 sq fully equipped gymnasium.
 It also has Sauna, Steam, Whirlpool and Jacuzzi.
 It offers special yoga and massage therapies.

GUEST ROOMS

Hyatt Guestrooms contemporary design combines Malaysian teak floors, textured walls, and
floor-to-ceiling windows enhancing elegant interiors. They include a king bed with plush
down duvet, separate work area with high speed Internet and Italian marble bath with rain
shower. Amenities include complimentary fruit, mineral water, soft bathrobes and slippers.

233 Guest rooms include

 13 suites in Regency Floor.

 70 Regency Club Room with access to the private Regency Club lounge.
 Remaining rooms combining twin room, king size, executive suite and diplomatic
suites.
 One Presidential Suite with pool view.

ROOM FEATURES
  Functional workstations with computer data ports for high speed broadband
connectivity.
 Two telephone lines, international direct dialling, voice messaging services & fax
capability.
 Flat screen LCD plasma TV.
 In-room tea coffee maker.
 In-room minibar facility.
 Sound proof rooms.
 Floor to ceiling windows.
 Personal safe large enough to accommodate a laptop.
 Touch less door lock technology.
 Motorised window blinds.
 Dimmable reading lights.
 Oversized bathrooms with separate rain shower and bath areas.
 Privately enclosed water closet.

REGENCY CLUB

 83 rooms of luxurious accommodation.

 Exclusive access to the glass atrium design Regency Club Lounge.
 Complimentary continental breakfast, tea and coffee.
 Evening cocktails and canapés.
 Dedicated concierge and business services.
 Private use of Regency Club Boardrooms.
 In room check-in and express checkout facility.
 Complimentary airport pickup and drop facility.
 Complimentary WIFI & Broadband access in the Hotel.

STANDARD

KING ROOM

Enjoy the relaxing ambiance of Kolkata Luxury Hotel that offer fully equipped 36-sq.-metre
king size room with world class features. The contemporary design combines Malaysian teak
floors, textured walls, and floor-to-ceiling windows enhancing elegant interiors including a
king bed with plush down duvet, separate work area with high-speed Internet and Italian
marble bath with rain shower. Pampering amenities include complimentary fruit, mineral
water and soft bathrobes and slippers.

TWIN ROOM

This lavish 36-sq.metre room combines contemporary design combines Malaysian teak
floors, textured walls and floor-to-ceiling windows in an elegant room featuring two twin
beds with plush down duvet, separate work area with high-speed Internet and Italian
marble bath with rain shower. Deluxe amenities include complimentary fruits, mineral
water and soft bathrobes and slippers

FACILITIES OF STANDARD ROOMS

 Separate work area

 Robes
 Hairdryer
 24-hour room service
 Minibar
 Coffee maker
 25 inch TV
 Cable/satellite TV channels
 Video on demand
 DVD on request
 Three telephones
 Dual line phones
 Voicemail
 High-speed Internet access
 Dataport
 Analog phone line
 Individual air conditioning control
 24-hour concierge
 Safe large enough to store and charge laptop computer
 Morning newspaper
 Complimentary fruit
 Crib upon request
 Adaptors/chargers upon request
 Maximum guests per room: 2

SUITES

REGENCY KING SUITE (6)

Floor-to-ceiling windows offer spectacular pool views in a 75-sq.-metre suite with

Malaysian teak floors and textured walls complementing living room, work area with high-
speed Internet, Italian marble bath with glass vanity and rain shower and bedroom with a
plush king bed. Includes airport transfers, private lounge with breakfast and wireless
Internet access.

REGENCY DUPLEX SUITE (2)

Elegant, bi-level interior features skylight with remote-controlled curtain, plus Malaysian
teak floors and textured walls that complement living area with adjacent terrace, marble
bath with jetted spa tub and rain shower and a luxurious king bedroom. Deluxe amenities
include high-speed Internet, complimentary airport transfers and laundry service and
private lounge with daily continental breakfast.

Amenities:

 Balcony

REGENCY EXECUTIVE SUITE (2)

VIP accommodations include spacious terrace with skyline views and glass doors connecting
to a quiet 100-sq.-metre corner suite with Malaysian teak floors and textured walls. Enjoy
living and dining areas, work area with high-speed Internet, marble bath with jetted spa tub
and rain shower and a luxurious king bedroom. Includes airport transfers and private lounge
with continental breakfast and evening cocktails.

Amenities:

 Balcony
 Oversized work desk
 Enhanced work desk lighting

REGENCY DIPLOMATIC SUITE (2)

Floor-to-ceiling windows and a spacious terrace with glass doors offer spectacular views of
Kolkata from a 120-sq.-metre suite. Contemporary interiors include living and dining areas,
work area with high-speed Internet, Italian marble bath with jet spa and rain shower and a
luxurious king bedroom. Includes DVD player, airport transfers, wireless Internet and private
lounge with breakfast and evening cocktails.

Amenities:

 Balcony
 Open terrace
 Oversized work desk
 Enhanced work desk lighting
REGENCY PRESIDENTIAL SUITE (1)

Luxurious 216-sq.-metre top-floor suite with pool views features leather-paneled study with
high-speed Internet, living and dining areas with handmade artwork, marble bath with
jetted spa tub and shower, kitchenette and luxurious king bedroom. Includes butler service
on request, airport transfers, wireless Internet and private lounge with daily continental
breakfast amd evening cocktails. Extra bedroom available.

Amenities:

 Kitchenette
 Separate sitting area
 Additional window in bedroom (suites)
FACILITIES OF SUITES-

 Separate sitting area

 Separate work area
 Enhanced work desk lighting
 Robes
 Hairdryer
 Large closet inside the bathroom,
 24-hour room service
 Minibar
 Coffee maker
 25 inch TV
 Cable/satellite TV channels
 Video on demand
 DVD on request
 Three telephones
 Dual line phones
 Speakerphone
 Cordless phone(s)
 Voicemail
 High-speed Internet access
 Dataport
 Analog phone line
  Individual air conditioning control
 Concierge during regular hours
 Safe large enough to store and charge laptop computer
 Morning newspaper
 Complimentary fruit
 Crib upon request
 Adaptors/chargers upon request
 Maximum guests per room: 2

OTHER SERVICES

 24-hour concierge
 24-hour room service
 All day dining restaurant
 Chauffeured car on hire
 WIFI access
 Safe deposit facilities
 24 hour laundry facilities
 Travel Desk
 Sight-seeing Tours
 Doctor on call
 All major credit cards accepted
 Foreign exchange facilities
 Baby-sitting services
 2 physically challenged rooms.
 Flower shop.
 Antique shop
 Underground valet parking
DEPARTMENTS WORKED IN-

FOOD PRODUCTION- In food production I worked in various kitchens like-

1. Commissary- Commissary is a kitchen from where raw vegetables, meat, fish,

fruits & dairy products are supplied to other kitchens. My task here was to
peel sweet lime for making sweet lime juice, do different cuts of vegetables
as Chef’s asked me to do. I got the chance to work in butchery. I learned
many things here.
2. Bakery- Bakery had two sections. Bread section & pastry section. Bread
section dealt with all the different kinds of breads, whereas pastry section
deals with gourmet items like cakes, pastries, etc. my task here was to look
after the desert counter of Waterside Café.
3. Banquet- banquet kitchen has two sections, Indian & continental. Banquet
also prepares food for employee café ‘Santusti’. My task here was to prepare
titbit items as per Chef’s guidance.
4. Waterside café kitchen- It has three sections. Continental, Indian & Pantry.
Pantry kitchen looks after all the cold food items like salads, cold cuts, juices.
Also looks after Regency Club’s buffet spreads. My task here was to cut fruits
for buffet & for making fresh fruit juices, and all other works for buffet
setups.

FOOD & BEVERAGE SERVICE- outlets worked in are-

1. Café.
2. Room service (IRD).
3. La cucina.
4. Guchhi.
5. The Bar.
6. Banquet.
My task throughout service was almost the same, i.e. table clearance, serving guest,
back area works (wiping of cutleries, crockeries & glassware), and different table
setups (breakfast, lunch & dinner)

HOUSEKEEPING- I worked in rooms division only. My works included making beds,

making bathroom, vacuuming rooms as well as corridors, dusting & mopping &
placing of room amenities. I worked in mini bar, where I did inventory.
Introduction about the Indi smart group:-

The Indi smart Group focuses on two main areas of enterprise: Education and Hospitality.
Led by founder and mentor Dr. Suborno Bose group businesses are leaders in their fields
of expertise.
They have their own hotels in Kolkata, New Delhi and Goa. Kolkata and Delhi properties
benefit from city Centre locations that make them the choice of the smart traveler. Their
Woodbourne Hill resort in Goa is a great place to relax or take time as a group to focus
and make strategy in a beautiful natural setting.
As hospitality professionals they know that the customer is always first and as education
professionals they understand the rigours of quality. Indi smart brings these two
fundamentals together to create a group of exceptional attributes and outstanding
prospects.
Their Hospitality business has embedded in the Indi smart group an invigorating can-do
culture that puts their customers first and is much dependent on great colleagues. Whether
it is their city Centre hotels in Delhi and Kolkata or their Woodbourne Hill Resort in Goa
the guest will always find a warm welcome and superb service.
At Indi smart they understand the hospitality business and know that what makes this
group stand out today is the experience and skills from more than 10 years of success.
The Indi smart group is associated with both hospitality and education field.

The mission of Indi smart group

Our mission is to develop world class vocational training opportunities.”

Our mission is to provide world class Education & Training in “Business Management” by
constantly innovating and improving upon the discipline through state of the art methods of
training, meaningful research and close relations with the industry, business and other
Institutes of India and abroad.

Aim -

Through this venture, Indi smart Group aims to take forward the vision of Inclusive Growth
and provide the much needed employment opportunities as well as build efficient quality
manpower for the Hospitality & Tourism Industry.
Objectives-
 To impart employer centered quality vocational training.
 To work in partnership with industry to match skills and personnel shortages.
 To lead in the development of an industry standard set of vocational qualifications in
India’s hospitality sector.
 To address the national priority issue of creating employment opportunities in the
tourism, hospitality and travel trade.
Vision-
We are in trust business. We must exceed our guest expectation by relentless efforts to
deliver highest quality of service to make there stay pleasurable and memorable. Each one of
us should be obsessed with or innovative and enthusiastic example of high quality and should
feel proud of that our single minded objective is to make our customer loyal and happy being
with us.

List of the Indi smart Hotels in India

City/location Hotel Name Rooms

Kolkata The Indi smart Kolkata 77

Goa The Indi smart Goa 28rooms and 6 villas

Indi smart Hotel is associated with IIHM, IAM, SCOT, and ISB.

Introduction about the Indi smart Kolkata:-

Indi smart Hotel is situated in the heart of Kolkata's busiest business district Sector V. The
welcoming team is ready to serve every guest request and to ensure a stay at the Indi smart is
always a great experience. As you would expect from a hotel in the heart of the IT sector the
hotel provides the best of conferencing and meeting facilities. Dining is taken care of in their
own multi-cuisine restaurant X-Spicy and a snack and coffee can be shared in the Smart Cafe.

Address: X-1, 8/3, EP Block, Sector V, Salt Lake City, Electronic Complex,, Kolkata, West
Bengal 700091
Phone: 033 4010 1350

Accommodation- Indi smart hotel have 77 guest rooms including one suite.

Hotel facilities:-

 State of the art Accommodation.

 High Speed free Wi-Fi.
 24 hours room service.
 Safe deposit box.
 Express Laundry Services.
 Business Centre with high-speed Internet connectivity.
 Travel Desk.
 Airport Transfers on additional charges as applicable.
 Doctors on call.
 Complimentary pick up & drop for Executive Suites.
 Xspicy – The Multicuisine restaurant, Smart Café and Good Food -The
Confectionery.
 Mini Bar.
 Banquets for Corporate Meetings / Marriages / Family parties and Delivery of
Corporate Food Packets.
Front office outlets in hotel
Duty Manager- Kingshuk chakraborty

Reception:-

 Check in 14:00 hrs.

Check out 12:00 hrs.
 Equipment used in reception is scanning machine, swipe machine, desktop and etc.
 The forms and formats used in reception is c-forms, Miscellaneous voucher,
Allowance voucher, Car rental Requisition book, Cash receive Voucher, Paid out.
 Tariff (in INR )
Executive Sgl : 3800 Dbl : 4200
Superior Sgl: 4900 Dbl: 5300
Premium: 6500
Executive Suit: 7000
17.15% Tax

Cashier:-
 It mainly deals with the cash of front office
 The guest paid his cash over here
 Maintain guest bill folio collects money from guest

Concierge:-
 It deals with the luggage of guest and giving newspaper to guest rooms also giving
information to guests
CONCLUSION

During my course of my training I learnt to take pressure but still to stay calm &
handle situation and not to panic. I gained confidence. At starting it was a bit tough
but I learnt to adapt to different situations. Time -management was very much
crucial as I had to report different outlets at different times. The Industry Is all about
Hard Work, Smart Thinking & Optimum utilization Of Resources. I have enjoyed all
my departments as the seniors gave me a great help and support. I would Rate my
training exposure as a very fruitful experience of my life as I grasped all the
knowledge I could possibly attain in this 22 weeks of internship training.