Checklist of Mandatory
Documentation Required by
ISO 9001:2015
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: Qualitas International Certification Ltd. UK
Checklist of Mandatory
Documentation Required by
ISO 9001:2015
Our Vision:
We aspire in association with our international alliances to become a premier key services
& solutions provider to a wide range of industries in the region.
Our mission is to promptly provide our customers with superior quality and cost effective
services and products, while maximizing the welfare of our stakeholders.
Our Mission:
We aspire in association with our international alliances to become a premier key services
& solutions provider to a wide range of industries and businesses.
Our mission is to promptly provide our customers with superior quality and cost effective
services , while maximizing the welfare of our stakeholders.
General Objectives:
To become a recognized supplier for the Quality testing , inspection and Standard Certifica-
tion industry.To support businesses with the latest Know How in the field of Environment
Management System MIS Auditing .To expand our scope of supplies in the FDA/GMP & CE
Marking sector.To continuously pursue profitable growth opportunities to our clients
business throw QMS Auditing and certification .To provide the means to assist our custom-
ers in achieving their goals.To develop joint ventures with regional and international Train-
ing , Auditing and Certification industry leaders.To provide a rewarding and pleasant work-
ing environment for our international accreted auditors and team .
BASIC OVERVIEW
It is easy to become overwhelmed with documentation in the belief that every single process
that is in place in an organization must be documented, without realizing that this is not nec-
essary to meet the requirements of the ISO 9001 standard. The 2015 revision of the stand-
ard become more liberal regarding documentation requirements, meaning that there are no
longer six mandatory procedures as in the previous 2008 version of the standard. ISO 9001
also identifies many records that need to be maintained, which are generated by the process-
es of the Quality Management System. Below is discussed which documents and records are
mandatory, and which are optional.
1- Which documents and records are required?
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2- Commonly used non-mandatory documents
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While ISO 9001 does not require that y ou document all of the procedures, there are several
processes that are mandatory to be established in order to generate the required records
that are outlined in the first section.
Remember these processes and procedures are not required to be documented; however,
many companies choose to do so. One rule of thumb when deciding if you want to documen-
ta process is this: if there is a chance that the process won’tbe carriedout as planned, then
you should document it. I n many cases this is the best way to ensure that your Quality Man-
agement System is reliably implemented.
3- How to structure documentsand records?
Determining Context of the Organization and Interested Parties
This is a new requirement of the standard that can bring some ambiguities, and it is a good
idea to document the process of determining the context and identifying interested parties
and their expectation s, since it is being done for the first time. This document should contain
all internal and ex ternal issues to be considered, as well as the process and responsibilities
for identification of interested parties and their needs and expectations. Procedure for Deter-
mining Contextof the Organization and Interested Parties can be of great help in implemen-
tation of these new requirements.
Contact us For more information, about: How to identify the context of the organization in ISO 9001
:2015 .
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QMS Scope
This documentis usually rather short, and written at the beginning of the ISO 9001 imple-
mentation. Its purpose is to define the boundaries of the QMS and to determine to which
parts of the organization the QMS applies. Normally, it is a standalone document called Scope
of the QMS, although it can be merged into a Quality Manual.
Quality Policy
The Quality Policy is intended to be a company’s documented intention to comply with ap-
propriate requirements, increase customer satisfaction, and continually improve. The policy
is the focus for the company to work toward and should readily convey the goal of the or-
ganization. It is a standalone document , but is often documented in a Quality Manual and
sometimes posted throughout the organization as a way of communicating to all employees,
since it is important that every employee understand how the policy relates to his or her job.
Contact us For more information, about How to Write a Good Quality Policy.
Risks and Opportunities that needto be addressed
This is a new requirement that introduces significant changes to the QMS. According to the
new version, the risks and opportunities regarding the QMS must be identified and addressed,
but there is no requirement to use any methodology or write a procedure. The process of ad-
dressing risks and opportunities includes consideration of internal and external issues rele-
vant to the QMS, interested parties , and scope of the QMS.
Considering the importance of this new requirement and the fact that it introduces a com-
pletely new process into the organization, it is recommendedthat it be documented in the
form of a procedure.
Contact us For more information, read: Risk-based thinking replacing preventive action in ISO 9001
:2015 – The benefits and Methodology for ISO 9001 Risk Analysis.
Quality Objectives and Plans for Achieving Them
The requirements regarding setting the quality objectives remained as they were in the previ-
ous version of the standard; they still need to be measurable and timed. However, the stand-
ard now requires plans for
achieving the objectives, meaning that the organization will have to assign responsibilities
and dedicate resourcesfor achieving the objectives. These requirements can be met in sep-
arate documents, but it is much easier to create a Quality Objectives document and fulfill all
the above-mentioned requirements.
Contact us For more information, about: How to Write Good Quality Objectives.
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Competence, Training and Awareness records
Introducing quality management into an organization often requires additional training of
relevant employees. Describing the process of managing human resources by documenting
a procedure that defines identification of training needs, training planning, conducting and
evaluation of training effectiveness , as well as assigning responsibilities for this, is the best
way to ensure that the requirements are met. Although it is not a requirement of the stand-
ard, good practice shows that the Procedure for Competence, Training and Awarenesscan be
of great help to an organization. The standard explicitly requires only the evidence of
competence, and that is the Training Record.
About also: How to ensure competence and awareness in ISO 9001:2015.
Procedure for Control of Documents and Records
Managing documented information is defined by many requirements within clause 7 .5 in the
standard.
Activities of approval, update, managing changes, and ensuring that the relevantversion of
the document is in use are best to be defined in a documented procedure.
The company must also define rules to maintain its records that show the QMS is imple-
mented and maintained, including how they identify, store, and protect the records so that
they can be retrieved as necessary, for the correct amount of time, and destroyed when no
longer needed butnot before . If y ou need more information, about New approach to docu-
ment and record control in ISO 9001 :2015.
Sales procedure
Although it is not a mandatory procedure, the standard prescribes numerous rules regarding
communication with customers, determining requirements related to product and services,
and activities regarding review of these requirements. Good practice shows that the bestway
to conform to all these requirements is to document them, together with responsibilities.
The only mandatory documented information here are the records of reviewing requirements
related to product and service, as well as information aboutnew requirements for products
and services.
Procedure for Design and Development
Requirements regarding the design and development process are among the most demand-
ing in the standard. Every step of the design and development process needs to be docu-
mented in the form of a record, from design and development inputs, controls, and outputs,
to changes in design and development.
Considering all the requirements regarding the design and development process, it is best
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to document the Procedure for Design and Development and define all mandatory records
thatshould accompany the procedure.
Contact us For more information, about: ISO 9001 Design Verification vs. Design Validation.
Procedure for control of externally provided processes, products and services (outsourced
processes)
Creators of the standard decided to use this rather robustformulation of something that is
basically the Procedure for Purchasing and Evaluation of Suppliers. Although the purchasing
processdoesn’t have to be documented, the standard requires companies to establish control
over its externally provided processes, products, and services. The standard does require the
criteria for evaluation, selection, monitoring, & re- evaluation of the suppliers to be docu-
mented, and the best way to do it is through the procedure.
Contact us For more information, about: Purchasing in QMS – The Process & the Information
Needed to Make it Work.
Procedure for production and service provision
The standard requires production & service provision pr ocesses to be under control in terms
of availability of necessary documented information about product or service characteristics,
intended results, availability of needed resources, monitoring and measurement activities,
etc.
This rather complex process w ill hardly achieve the intended outcomeswithout clearly de-
fined rules documented in the Procedure for Production and Service
Provision.
About also: Understanding Product& Service Provision in ISO 9001 .
Warehousing procedure
The importance and necessity of this procedure will vary depending on the type of business
the company performs, but the requirement for product preservation is one of the most cru-
cial ones in the way of the
productor service toward the end user. In cases when the storage conditions can have great
influence on the
productquality, rules for preservation of the product during storage should be documented in
the Warehousing Procedure.
Monitoring performance information
The new version of the standard emphasizes the importance of measuring and evaluation
of QMS performance. The organization needs to determine what should be monitored, how
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and when. This doesn’t have to be in one document, meaning that necessary monitoring
and measuring is usually included in related process procedures. But, it is good to have an
overview of key performance indicators and their status in the form of a Matrix of Key Per-
formance Indicators.
Learn more here: Analysis of measuring and monitoring requirements in ISO 9001 :2015 .
Internal audit
How do you audit y our Quality Management System to make sure that it is performing as
planned and is effective? Who is responsible for planning and carrying out the audits? How
do you report the results, and what records are kept? How do you follow up on corrective
actions noted in audits? Learn more in this article about the Five Main Steps in ISO 9001 In-
ternal Audit. You must also keep records of these activities to show QMS conformance and
improvement.
Management review
Management review as a process hasn’t suffered any changes in the new ISO 9001:2015
revision in terms of how and how often it should be conducted. However, the mandatory
inputs and outputs of the management review have changed. It is now required for the top
management to review internal and external issues relevant to the QMS, as well as the effec-
tiveness of actions taken to address risks and opportunities. As a result of the management
review, there should be decisions regarding opportunities for improvement of the QMS, need
for changes of the system, and resources needed. The best way to keep track of what needs
to be reviewed and the expected results of the management review is to document the Pro-
cedure for Management Review.
Contact us For more information, about: How to make Management Review more useful in the
QMS.
Nonconformity and corrective action
What actions are in place, and who is responsible for making sure that a nonconformity is
addressed? How do you ensure that corrections are made, and what records are kept of the
process? Find out more here: Understanding dispositions for ISO 9001 nonconforming prod-
uct. How do you review nonconformities, determine causes, and evaluate the need for ac-
tions to correct them? How do you implement the necessary actions, review that the actions
were effective, and keep records of the actions taken? With the Quality Management System
you will find that you have non-conformances occur within y our processes that you will need
to correct; and when you investigate the root cause of these problems , y ou will have correc-
tive actions taken.
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You will also need to keep records of these activities to show improvement. Learn how to do
this with Seven Steps for Corrective and Preventive Actions to support Continual Improve-
ment.
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