How Does Information Systems Service Desk Support Success?

Here’s What is Below the Surface

Incidents and problems are the most visible Information Systems activities, Change, release and configuration management
while more strategic work is done on a longer timeline. prepare the organization for future success.

My On my way! Information
Customer hard drive
Perspective Systems
is full Perspective

Service Desk
Service Incident Timely
All Desk Management Response
printers Request
down!!
Reactive
Work Problem Analyze
Management response
Around Trends
13
These numbers 14
A
are wrong Needs Change Functional
How
can a new Assessment Management Requirements
B
system
help? Proactive
C
System response
End User Testing Release Iterative Development,
Management System Support Plan
Selection
Go!
Go! Go! It’s a go! 001010101010101010101011001010101010
010101010101010101010100100010111110
101010100101010101010101010101100101
010101001010101010101010101010010001
011111010101010010101010101010101010

Testing, Configuration Develop Training

110010101010100101010101010101010101
001000101111101010101001010101010101

Training Management 010101011001010101010010101010101010

101010100100010111110101010100101010
101010101010101100101010101101010101

Part 2
New System x
Work Ord 2
e
rs
1

ing: Pla
Track Tomo nning for
2
A

lts rrow’s 3

• Resu ort Configuration • System

Issues
:
• Supp ment Management Database
• Time • Staff
p (CMDB)
• Equi • Budg
Complete, accurate et
information
By working with the Service Desk,
you contribute information that
helps us plan for our evolution.
IS

Business Process Management Management

For more information, call IS Service Desk: Perspective
internally x.0000 or 866-000-0000 Toll free