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Ds
and Catering
Neil Wood Tourism and Catering Workshop
Contents
Tourism today
What's your job?
Hotel facilities
Reserving accommodation
Writing a CV
IT and the travel industry
Who's who in hotels and restaurants
Welcoming customers to a restaurant
Explaining the menu
At the airport
Package holidays
Facilities at a resort
Respecting cultural traditions
Giving tourist information
Booking a ticket
Dealing with money
Checking in to a hotel
Tour guide commentaries
Tour itineraries
Alternative holidays
Dealing with complaints
Tips for travellers
Describing a festival
Health and safety abroad
Adventure holidays
Ecotourism
Marketing and promotion
Glossary Tourism today
Before you read
1 Work in pairs. Tell your partner which count
‘you most want to travel to and why.
Reading
2 “Travel Tips’ is a website where people can get
information or advice about travel and holidays
from travel experts. Match the questions (1-3)
with the answers (a-c).
1 I'd like to work in the travel industry when,
eave school, What advice can you give me?
2 Im doing research on popular tourist
destinations, Do you have any information?
3 My ftiends are going on a package holiday to
Greece, but I donit want to spend two weeks
sunbathing on the beach. I'm eighteen, and I
want a different kind of holiday: Please help!
2 Gites like London, Pars, and Venice are vary
popular places for sightseeing. The pyramids in
Egypt and the Great Wal of China are important
{outst attractions. They racoive thousands of
HEM och yoar. Howover, LEME today are
ahrays looking for new destinations tis now
possible to visit Antarctica, to take holidays undor
the 888, and even to go on holiday in space,
Los of companies off organized tours with
FEI These are fiento places famous fr thar
art and history, like Italy or Eaypt. Or what about
‘an agverture hoiday - trekking or scube-dving?
Wilde hoideys, wth actives from birdwatching
to whale-watching, ere popular but can be
expensive. Or you could choose independent
‘rave. lt of young people go backpacking
around the world after they finish their education.
You need to decide which part ofthe travel
industry you want to workin, tr you ike people,
‘you could work or an itine, looking after
DEESORMEE in the oir or on the ground. Or you
could work n & hotel, where you would meet and
‘every day. Ifyou ike the business
side more, think about working for a tour oparetor
‘the people who organize holidays) or a travel
agent (the people who sell them to [SSI
if you went to travel, you can become a tour
leoder.
SERIE tourism an cacting
Vocabulary
3 Complete the definitions (1-6) with the
PEELED swords in the text.
1 ____ buy produets or services
2 stay in hotels.
‘travel in planes, trains, buses,
or boats.
4 ___ take groups of people on
organized holidays.
visit particular places or buildings.
6 —___travel to places on holiday.
4 Match the holiday activities (a-f) with the
pletures (3-6).
a sunbathing 4 scuba-diving
b sightseeing e whale-watching
© trekking 1 backpacking
33
Speaking
5 Workin pairs.
1 Make a list of some popular tourist destinations,
in your own country or from around the world.
2 Describe the places on your list to the class but
dont say their names. The other students have
to guess the places and say whether they would
like to go there.
This is a city in Maly. It's very beautiful. Its got
‘canals and gonclolas instead of streets and cars
+ (Answer: Venice)
Get real
‘Work in groups, Use maps, the Internet, or
reference books to find out as much as possible
about an unusual or strange destination. Report
back to your class. Choose the top three
unusual destinations for a class ‘tourist |
information board’
