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Home / common doubts / How To Disconnect/Surrender Bsnl Broadband/Landline Online/ …
How To Disconnect/Surrender Bsnl Broadband/Landline
Online/ Through CSC
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Bsnl Broadband connection and land phone connection can be disconnect by
through 2 methods. Here it is describing format and procedure for
disconnecting bsnl
>>BSNL Disconnection through Online
>Go to Respective Bsnl Portals
>http://selfcare.edc.bsnl.co.in/ for Eastern India
>http://selfcare.wdc.bsnl.co.in/ for Western India
>http://selfcare.ndc.bsnl.co.in/ for Northern India
>http://selfcare.sdc.bsnl.co.in/ for Southern India
>Register if you don't have an account
>Sign in using your registered user name and password
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>You can see a page like below
>Click on services you will come to a new page given below
>Click on Service request you can see a new page asking Serivice Id
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>Fill the data required such as Service Id,Request type,Summary and
description (Shown red arrows here)
>Click "Submit"
>>Through Customer care Centers
This is the traditional way to disconnect your broadband connection
you have to visit nearest customer care center and give a written request
for disconnection They will give you an official foam or surrender bsnl
connection
Example of request letter for disconnection
To,
Date
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BSNL Customer Care
Your Place
Sub: Surrender of my BSNL Landline/Broadband <Your phone number
which is to be disconnected>
Sir,
I would like to surrender my BSNL Landline/Broadband <Your phone
number which is to be disconnected> since I am not using the same. Kindly
do the necessary steps.
Enclosed are:
> Surrender form duly filled
>Copy of latest telephone bill
>Please also disable any services availed.
Eagerly waiting for your action
Thanking You,
Yours Sincerely,
Your Name
Your Address
Mobile: Your Mobile Number
Mobile: An Alternate Mobile Number
These procedures can be use all over india including jaipur, haryana,
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nagpur, jharkhand, chennai, bangalore, karnataka, Ap, Andhra Pradesh
(AP), Arunachal Pradesh (AR), Assam (AS), Bihar (BR), Chhattisgarh (CG),
Goa (GA), Gujarat (GJ), Haryana (HR), Himachal Pradesh (HP), Jammu and
Kashmir (JK), Jharkhand (JH), Karnataka (KA), Kerala (KL), Madhya
Pradesh (MP), Maharashtra (MH), Manipur (MN), Meghalaya (ML), Mizoram
(MZ), Nagaland (NL), Odisha(OR), Punjab (PB), Rajasthan (RJ), Sikkim
(SK), Tamil Nadu (TN), Tripura (TR), Uttar Pradesh (UP), Uttarakhand (UK),
West Bengal (WB), ahmedabad, coimbatore etc
bsnlplans In " 21:21 - 47 Komentar
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& 47 COMMENTS
Thrivikraman 10 March 2015 at 06:30 delete
BSNL is looking for hand written closure form..not online closure form. Please
check with your local BSNL oRce.
Reply
Ajay Shetty 25 May 2015 at 01:15 delete
what should i type in service id?
where can i Und my service id?
Reply
bsnlplans In ' 25 May 2015 at 06:41 delete
click on the button just right side of that spacing... it will automatically
shows Service id?
Reply
Chetna Bhambi 13 July 2015 at 10:12 delete
If there is anyone out there? Please help. BSNL is sending me bill even after
http://www.bsnlplans.in/2014/05/how-to-disconnectsurrender-bsnl.html 17/03/18, 12@38 PM
Page 6 of 19
cancellation. Why I have to pay them when I am not using their services. I did
all mentioned steps and they told me I have to pay last bill so i did. Know after
two months they are still sending me bill. I never recommend BSNL to anyone.
Very upset user
Reply
bsnlplans In ' 15 July 2015 at 23:53 delete
only way is to visit your nearest bsnl CSC and raise a complaint
Reply
अंबर दे व 3 October 2015 at 10:28 delete
Yes it works! Many thanks
Reply
sankalp jha 5 October 2015 at 05:54 delete
i forgot my user id, how to recover it? only password recovery option is present
Reply
bsnlplans In ' 6 October 2015 at 12:11 delete
this may help you http://www.bsnlplans.in/2014/02/how-to-Und-forgot-
bsnl-self-care-user_23.html
Reply
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Unknown 16 March 2016 at 00:57 delete
how many days it takes to disconnect the line after rasing the complain
Reply
bsnlplans In ' 9 April 2016 at 10:48 delete
they will contact you and let you know the date of disconnection...
Reply
vinod mv 21 April 2016 at 03:14 delete
Thanks for the details. I am able to submit the request...
Reply
Balaji Jayababu 21 April 2016 at 11:02 delete
Dear Sir,
I Have Been Complaining for last 4 Months No One Turned Back to check our
Broad band problem & Land Line Problem, Raised Several Complaints over
phone, Since There is no one in the home to go to the Local BSNL Exchange to
complaint directly....But Every month My Bill is Keep On Increasing With Out
Using Broadband & Land Line.. Please I Want to disconnect the Line. Please
Check with Ur End You can See Home Many Complaints I Have Raised ,,, I Have
checked in my login After 2 Days the status coming as Closed....I Want to
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close the Connection....I Dont want to pay which am Not using....
Reply
bsnlplans In ' 3 May 2016 at 20:17 delete
If nothing working you can complaint in BSNL grievance you will
deUnitely get the result...
Here is the link.. http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
Reply
Vinod Prem Lobo 3 May 2016 at 03:47 delete
I used option 1 and raised a request for disconnecting my broadband. The
request was closed by BSNL with the comment "SUBMIT THE CLOSURE APPL".
I am unable to Und this application form. Can you tell me where it is.
Reply
bsnlplans In ' 3 May 2016 at 20:05 delete
they are asking for the written application that you will get it from CSC
Reply
Unknown 15 May 2016 at 02:48 delete
Hi Sir,
Currently i am using one year combo pack. I have paid around 13k+ for a year.
Now the duration is over. I got new bill for next year payment. So i would like to
know if i cancel the connection.
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Page 9 of 19
They will ask us to pay the entire bill amount or only landline charges?
Reply
bsnlplans In ' 16 May 2016 at 09:09 delete
thy wont ask you the entire amount. if you want you can cancel the
connection and you can pay the bill for landline connection....
Reply
shuchi 25 May 2016 at 10:31 delete
I have put the online request for disconnection , do i still need to go to a bsnl
centre to sumbit request again ?
Reply
bsnlplans In ' 2 June 2016 at 04:10 delete
In some circles you have to visit bsnl oRce for disconnection you apply
online if it doent work go to bsnl oRce and give written application
Reply
Gaurav Dhaka 26 May 2016 at 11:39 delete
I have done Voluntry Closure on 25th may.
1. Today the status is "MDF Done", what does it mean?
2. My phone is disconnected today with the above mentioned status on
website, should i approach BSNL oRce or the will send someone to pick up the
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set.
Reply
bsnlplans In ' 2 June 2016 at 04:04 delete
obviously if you approach bsnl ORce then you will get sudden reaction or
they will contact you it may take time..
Reply
mak makky 28 May 2016 at 02:19 delete
Sir I want to disconnect only broadband and not landline. Please suggest.
Reply
bsnlplans In ' 2 June 2016 at 03:37 delete
same self care portal, in request type select landline change instead of
disconnection and proceed accordingly
Reply
MICHAEL SAGAYARAJ 13 July 2016 at 22:14 delete
I gave line and broadband disconnection request and when i checked the staus
of the request it shows cancelled in the status column. I have a doubt whether
they have cancelled my request or cancelled (disconnected) my connection . if
cancelled my request means what should i do please let me know..
Reply
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Page 11 of 19
bsnlplans In ' 14 July 2016 at 01:58 delete
If it displays the message "cancelled", it means your connection has got
cancelled . Still make it sure by contacting your CSC
Reply
Premakumar PA 16 July 2016 at 19:13 delete
Can i download the application for surrender of the landline/ broadband
connection from your site. Pl guide me. Also let me know whether the
application for surrender can be submitted in any of the CSC.
Reply
bsnlplans In ' 16 July 2016 at 22:43 delete
You Can disconnect through online, procedure explained above. If you
want to disconnect through CSC you will get the Closure form from any
of the bsnl CSC
Reply
Pranav Tetey 16 July 2016 at 19:33 delete
Followed the procedure and now they are asking me to submit my telephone
instrument, is it legible?
Reply
bsnlplans In ' 16 July 2016 at 22:08 delete
http://www.bsnlplans.in/2014/05/how-to-disconnectsurrender-bsnl.html 17/03/18, 12@38 PM
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If the telephone and its accessories were provided by BSNL, you should
return it, otherwise its cost and other charges may be levied upon you
and the same will be deducted from your deposit money. Better make a
ring to CSC and ask them to collect your instruments from home.
Reply
Manish Singh 19 July 2016 at 06:42 delete
Above screen Not working now .....
Reply
bsnlplans In ' 19 July 2016 at 09:59 delete
Which screen you are talking about! sites are working...
Reply
Gayathri Padmanabhan 20 July 2016 at 10:41 delete
Hi,
I don't have option disconnect broadband. Which one should i choose to apply
for a service request? Please help out.
Reply
bsnlplans In ' 20 July 2016 at 19:20 delete
if you want to disconnect broadband with land connection select 'phone
Disconnection"... if you want to disconnect only broadbanch select 'Plan
http://www.bsnlplans.in/2014/05/how-to-disconnectsurrender-bsnl.html 17/03/18, 12@38 PM
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change'.
Reply
worrior Ae 23 July 2016 at 01:40 delete
how to submit a request to disconnect a bsnl wimax connection?
Reply
bsnlplans In ' 23 July 2016 at 11:06 delete
You have to request nearest CSC
Reply
Arulmurugan Subramaniam 27 July 2016 at 02:13 delete
I have made disconnection request by online self care portal ("BSNL
Disconnection through Online") on 28-Apr-2016. but the bills are generated
still. what do i do now?
Thanks,
Arulmurugan.S
Reply
bsnlplans In ' 27 July 2016 at 08:33 delete
Check when exactly your connection got cancelled.. note down the
request number and register a complaint at your nearest CSC .if there is
no favourable response from their part, you can register a complaint here
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
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Reply
Sanjeet Kumar 8 August 2016 at 12:33 delete
My Landline and Broadband connection was installed on 23 June 2016. I got
Bill dated 2 July 2016 for entire June billing for broadband plan selected. On
Above of that Rs 1900 one time charge was mentioned without any
description. Logged complain but no response till date. Then i raised
disconnection request seeing pathetic service. This ticket got closed(god
knows which date, not mentioned anywhere) with comment visit CSC. I am
transferred to another city now. Today another billing I got for July 2016. AM
NOT GOING TO PAY SINGLE PENNY, STOP NON-SENSE BILLING, DECLARE
BANKRUPT & STOP OPERATIONS.
Reply
bsnlplans In ' 8 August 2016 at 22:09 delete
>To know about Initial charges of broadband connection
http://www.bsnlplans.in/2014/10/bsnl-broadband-initial-charges-
and.html
> you can transfer your broadband connection
http://www.bsnlplans.in/2014/10/shifttransfer-bsnl-
landphonebroadband.html
> If you want to disconnect it you may be asked to submit the closure
form.
Reply
Sanjeet Kumar 9 August 2016 at 01:26 delete
1. I want ClariUcation on One time Charge Rs 1900.
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2. Why am being charged for Full Month for June if my connection is
activated from 24th June.
3. There is no response/call from customer regarding Query Submitted
online.
Ticket No # 115912419275. Create date - 24/06/2016 17:55:12
4. Am unable to submit Wrong Billing complain, as system says another
ticket(mentioned above) is already Open.
5. Today morning I got call from Customer Center, saying Rs 1900 is
MISTAKENLY charged.
I am not interested in reading lengthy pages for Initial Charges.
I am not willing to carry forward with BSNL until I get fresh bill copies.
Yes, I want to disconnect. At least for now.
Reply
bsnlplans In ' 11 August 2016 at 02:01 delete
Its very glad to know you got response from CSC. any way i'm requesting
you to read about Us page http://www.bsnlplans.in/2013/09/orgin-of-
this-blog.html
Reply
Unknown 24 August 2016 at 10:10 delete
I have paid broadbrand charges for 1 full year.how much refund would i get if i
disconnect now??
Reply
bsnlplans In ' 24 August 2016 at 10:22 delete
it will depend on how many month you use the broadband... bsnl will
refund you the rest amount...
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Reply
Ashok Herur 10 October 2016 at 20:43 delete
Very useful information; Just submitted for discontinuation of Broadband. Not
sure how long it takes for them to act on the request. - Ashok, Bangalore
Reply
bsnlplans In ' 6 November 2016 at 01:09 delete
please let us know if you got disconnected
Reply
Priya Rajesh Iyer 29 January 2017 at 03:02 delete
I want to disconnect landline connection through online. Is it possible
Reply
bsnlplans In ' 1 February 2017 at 07:43 delete
yes
Reply
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