Olivia T.
Collins
6244 North Winthrop · Chicago, IL · 60660
p. 312.810.6766 · e. [email protected]
PROFESSIONAL EXPERIENCE:
University of Loyola Chicago
International Housing
Student Living Assistant Present
Plan, execute and assess programs that create community within International Housing
Create posters, promote programs and events
Mediate roommate conflicts and assess room changes
Monitor the building, duty phone, and respond to student requests
University of Wisconsin Milwaukee
Orientation Office Assistant 2015-2017
Student Success Center
Utilize Hobsons CRM, Talisma, People Soft and Excel to manage over 4,000 student registrations
Handle 32,000 student confidential records and informant for prospective and admitted students
Implement 15 call campaigns to recruit prospective and admitted students to meet enrollment goals
Lead 25 orientation staff in trainings on PAWS, orientation registration and call campaign scripts
Oversee guest housing registration for 15 events in partnership with University Housing staff
Intern for Director of Undergraduate Admissions
Office of Undergraduate Admissions 2014-2016
Assigned recruiters to target territory areas in the state of Wisconsin
Analyze data to match recruiter and territory based on student needs
Assist with over 35,000 inaccurate matriculations
Manually adjust over 35,000 student accounts
Track and funnel over 35,000 student success from admission to enrollment
Analyze enrollment through creation of visual reports and charts
Lawton Scholar Student Success Advocate 2013-2014
University of Wisconsin Milwaukee
Milwaukee, WI
Served as a retention and first generation liaison
Provided 60 students with networking skills, resume improvement, and self advocacy
Assisted 60 students in obtaining affordable housing and employment
Increase 60 students communications with staff and professional workshops
Community Involvement: 2012-2013
Lawton Scholars Student Success Advocate – University Wisconsin Milwaukee 2013-14
o Student mentor, resource management, facilitate student/staff relationship
Currently Earning Certificate in Community Leadership
Community Volunteering with Elderly
UWM Black Student Union
Lawton Scholar
EDUCATION:
University of Wisconsin-Milwaukee 2012-2016
Bachelor of Science in Social Welfare
Major course of study: Social Work
Micro and Macro focus
Board of Regents Speech (2014)
Deans List (2012-2013)
Current GPA: 3.6
Page 2
University of Loyola Chicago Present
Master of Education
REFERENCES: Available upon request