InternetBridge-NT

InternetBridge-NT 4G

Internet communication
module

SW version 3.3.0
Table Of Contents 2
1 General information 4
2 System overview 5
3 Installation and wiring 7
4 Module setup 17
5 Functions 30
6 "How to" articles 43
7 Troubleshooting 46
8 Technical specifications 50
9 Notes 51

Copyright © 2016 ComAp a.s.

Written by Jan Tomandl
Prague, Czech Republic
ComAp a.s., U Uranie 14a/1612,
170 00 Praha 7, Czech Republic
Tel: +420 246 012 111, Fax: +420 266 316 647
E-mail: [email protected], www.comap.cz Global Guide
Table Of Contents
1 General information 4
1.1 Clarification of notation 4

2 System overview 5
2.1 What is InternetBridge-NT? 5
2.2 Features 6

3 Installation and wiring 7

3.1 Supplied items 7
3.2 Dimensions and terminals 8
3.3 Mounting 9
3.4 Led indicators 10
3.5 GPS Antenna 10
3.6 Power supply 10
3.7 WAN connection 12
3.7.1 Cellular mode 12
3.7.2 Ethernet mode 13
3.8 Controller connection 13
3.8.1 Available connection types 13
3.8.2 RS485 14
3.8.3 CAN 15
3.8.4 RS232 16

4 Module setup 17
4.1 IB-NT Config 17
4.1.1 Save and load the settings 19
4.2 General settings 19
4.3 Ethernet connection settings 21
4.4 Cellular connection settings 22
4.5 E-mail and SMS settings 23
4.6 GPS setting 24
4.7 MODBUS settings 25
4.8 SNMP settings 26
4.9 Other settings 27
4.10 Firmware update 28
4.10.1 InternetBridge-NT firmware update 28
4.10.2 Integrated cellular modem firmware update 28

InternetBridge-NT 3.3.0 Global Guide 2

5 Functions 30
5.1 Direct IP connection 30
5.1.1 Setting-up static IP address 31
5.2 AirGate connection 32
5.3 Web interface 32
5.4 Active e-mails and SMS 39
5.4.1 Languages in SMS and e-mails 40
5.5 MODBUS/TCP 40
5.6 SNMP 41
5.7 GPS 41
5.8 Time synchronization 42
5.9 Cellular connection check 42

6 "How to" articles 43

6.1 How to set-up a SMTP server 43
6.1.1 Basics 43
6.1.2 Get a SMTP server for ComAp device 44
6.2 How to write commands via MODBUS protocol 45
6.2.1 Step-by-step guide 45

7 Troubleshooting 46

8 Technical specifications 50
8.1 Cellular modem frequency bands 50
8.2 Electromagnetic compatibility 50

9 Notes 51
9.1 Document history 51
9.2 Application note for LTE networks 51

InternetBridge-NT 3.3.0 Global Guide 3

1 General information
1.1 Clarification of notation
Note: This type of paragraph calls readers attention to a notice or related theme.

IMPORTANT: This type of paragraph highlights a procedure, adjustment etc., which can cause a
damage or unproper function of the equipment if not performed correctly and may not be clear at
first sight.

Example: This type of paragraph contains information which is used to illustrate how a specific function
works.

InternetBridge-NT 3.3.0 Global Guide 4

2 System overview
2.1 What is InternetBridge-NT?
InternetBridge-NT is a communication module that allows connection of a single controller as well as whole site
to the Internet or Local area network. The connection to the Internet can be via built-in cellular modem
supporting 2G,3G and 4G networks or Ethernet cable. The built-in GPS receiver also enables location and
tracking of the device via WebSupervisor.
The module is available in three different versions with different order codes. There is one version supporting
only 2G and 3G networks with global frequency bands coverage and three versions supporting also 4G (LTE)
which differs in the set of supported frequency bands. Please see the table "Cellular modem frequency bands"
in the chapter Technical specifications (page 50) for details.
The module is designed for controllers based on InteliGen-NT and InteliSys-NT platforms (including
InteliMains). From firmware version 1.2 also controllers from platforms InteliLite-NT, InteliCompact-NT,
InteliDrive-Lite, IntetliDrive-DCU, InteliDrive-Mobile and InteliPro are supported with functionality limited to
direct or AirGate connection of ComAp tools and active sms and e-mails. Please see the chapter Controller
connection for details about available connection type for each particular controller type.

Image 2.1 Principial scheme

InternetBridge-NT 3.3.0 Global Guide 5

2.2 Features
Direct IP connection to ComAp PC programs
AirGate® support
SMTP protocol for sending of active emails from the controller
HTTP protocol for web-based monitoring and adjustment
MODBUS/TCP server
SNMP agent
GPS location and tracking
Synchronization of controller RTC clock with GPS/NTP Time

Note: Available features of InternetBridge-NTalso depend on the firmware of the controller the module is used
with. Some controllers firmwares does not support the InternetBridge-NT at all, some do support only selected
functions and some do support full range of the functions. Please see the controller documentation for detailed
information.

Note: For InteliGenNT and InteliSysNT standard branch the first version of the controller firmware which is fully
compatible with InternetBridge-NT is 2.6.

Note: The InteliSys-Gas controllers are compatible with InternetBridge-NT firmware version 3.1.0 and above.
Web interface and SNMP are not available.

InternetBridge-NT 3.3.0 Global Guide 6

3 Installation and wiring
In this chapter:

3.1 Supplied items 7

3.2 Dimensions and terminals 8
3.3 Mounting 9
3.4 Led indicators 10
3.5 GPS Antenna 10
3.6 Power supply 10
3.7 WAN connection 12
3.8 Controller connection 13

3.1 Supplied items

The package contains:
InternetBridge-NT module
Cellular antenna with magnetic holder
Terminal blocks
The package does not contain:
Ethernet UTP cable
USB cable
SIM card
GPS antenna

InternetBridge-NT 3.3.0 Global Guide 7

3.2 Dimensions and terminals

Image 3.1 Front view of the module

Item# Description
RS232 port for connection of a single controller. See details in the chapter Controller connection -
1
RS232.
2 Ehernet port for LAN/WAN connection. See details in the chapter WAN connection - Ethernet.
USB port for configuration of theInternetBridge-NT module.
3
IMPORTANT: This port does not support local monitoring of the controllers.
4 RS485 port for connection of multiple controllers. See details in the chapter Controller connection -

InternetBridge-NT 3.3.0 Global Guide 8

 RS485.
CAN bus port for connection of multiple controllers. See details in the chapter Controller
5
connection - CAN
6 Power supply
7 Cellular antenna
8 GPS antenna
9 SIM card holder. See more information in the chapter WAN connection - SIM installation.

Table 3.1 List of connectors

3.3 Mounting
The device is designed to be mounted into a switchboard on a DIN rail. The required space is 150x200mm as
there are antenna connectors from the right side.
IMPORTANT: In hardware version 1.0 the device body is internally connected to the negative pole
of the power supply. Please refer to the chapter Power supply for proper connection of the power
supply and ground.

Image 3.2 Mounting

InternetBridge-NT 3.3.0 Global Guide 9

3.4 Led indicators
The LED indicators are located on the front panel. Led diodes that are located at the communication ports
indicate communication activity at the respective port.

Yellow: the module is attached into 2G network (GPRS/EDGE)

Red: the module is attached to 3G network (UMTS)
Orange: the module is attached to 4G network (LTE)
Cellular
Blinking 50/50: the module registered cellular network but not attached to the APN (WAN
connection = Cellular).
Blinking 10/90: the module registered cellular network (WAN connection = Ethernet).
Data Blinks once when a data packet is sent to the WAN interface.
Led is on if the module is connected to the AirGate®. Led is blinking if the module can not
AirGate
connect to it.
Controllers At least one controller is connected to the module via configured interface.
Error There is a problem that causes the module is not working properly.
RJ45
Led is on if the Ethernet interface is in 100Mbit mode and is off in 10Mbit mode.
Green
RJ45
Blinks when any data are sent or received at the Ethernet port.
Orange

Table 3.2 List of LED indicators

3.5 GPS Antenna

Connect an active GPS antenna to the SMA female connector labeled "GPS" to enable reception of the signal
from GPS satellites. The antenna must be placed to have clear view to the sky.
Note: It may take several minutes till the module gets a valid GPS position fix after it was switched on,
especially if the position changed significantly while the module was off. The GPS system does not work
indoors.

3.6 Power supply

IMPORTANT: Since the hardware version 2.0 the power supply circuits inside the module are
galvanically separated from the supply terminals and thus no special requirements for power
supply wiring apply.

InternetBridge-NT 3.3.0 Global Guide 10

 Image 3.3 HW version indication

In hardware version 1.0 the device body is internally connected to the negative pole of the power supply.
Following rules should be kept in this case:
The negative pole of the power supply is connected to the switchboard body.
The negative terminal of the InternetBridge-NT is connected directly to the same point as the connection
above.
The grounding terminal of the InternetBridge-NT is connected directly to the same point as the connection
above.
If this kind of wirig is not possible for any reason a galvanically separated DC/DC convertor must be used in the
InternetBridge power supply path.

Image 3.4 Wiring of power supply and ground

InternetBridge-NT 3.3.0 Global Guide 11

 Image 3.5 Wiring of power supply with DC/DC converter

3.7 WAN connection

The WAN connection provides connection between the InternetBridge-NT and the user terminal (i.e.
InteliMonitor, Web browser etc.). There are two modes of the WAN connection: cellular and Ethernet. WAN
connection type is to be adjusted via IB-NT Config in the SETTINGS->General menu.
Note: Both connection modes are not available at the same time.

3.7.1 Cellular mode

In cellular mode the built-in cellular modem is used to connect the module to the Internet via the cellular network.
Data-enabled SIM card must be installed in the module. See the chapter Cellular connection setup for details
about settings related to the cellular mode.

SIM installation
Install the SIM card into the holder (1). Push the button (2) with a blunt tool to release the holder, eject the holder
by fingers from the holder housing, place the SIM card into the holder as described on the sticker (metal plates
upwards) and insert the holder with the SIM card carefully back into the housing.
Note: The SIM card must be unlocked (PIN request after power-up must be disabled). See the chapter Cellular
connection setup for details.

InternetBridge-NT 3.3.0 Global Guide 12

 Image 3.6 Inserting SIM

Antenna
Insert the antenna SMA male connector firmly into the connector labelled "Cellular" and screw the nut by hand
to fix the connector parts together. Slightly tighten the nut using a flat wrench if necessary.
Note: The antenna cable must not be interrupted by any terminals. If the cable from the supplied antenna is too
short buy an antenna with longer cable instead of prolonging it. Prolonged antenna cables may result in
problems with signal strenght or loosing the signal at all.

3.7.2 Ethernet mode

In ethernet mode the 10/100M ethernet interface is used to connect the module to a local network and Internet.
Built-in cellular modem is not used. See the chapter Ethernet connection setup for details about settings related
to the Ethernet connection mode.

3.8 Controller connection

Controller connection type is to be adjusted via IB-NT Config in the General settings menu. If multiple
controllers are connected to the InternetBridge-NT each controller must have different controller address.

3.8.1 Available connection types

CAN, CAN, CAN, CAN,
Controller family RS232 RS485
Addr #1 Addr #2 Addr #3 Addr #4
InteliGen-NT Yes Yes 4) Yes Yes Yes5) Yes5)
InteliGen-NTC Yes Yes 4) Yes Yes Yes5) Yes5)
InteliGen-NTC-BB Yes Yes 1) Yes Yes Yes5) Yes5)
InteliSys-NT-BB Yes No Yes Yes Yes5) Yes5)
InteliSys-NTC-BB Yes Yes 1) Yes Yes Yes5) Yes5)
InteliMains-NT Yes Yes 4) Yes Yes Yes5) Yes5)
InteliMains-NT-BB Yes Yes 4) Yes Yes Yes5) Yes5)

InternetBridge-NT 3.3.0 Global Guide 13

 InteliMains-NTC-BB Yes Yes 1) Yes Yes Yes5) Yes5)
InteliSys Gas Yes Yes 6) Yes Yes Yes5) Yes5)
InteliLite-NT Yes 3) Yes 2) No No No No
InteliATS Yes 3) Yes 2) No No No No
InteliPro Yes 3) Yes 2) No No No No
InteliCompact-NT Yes 3) Yes 2) Yes Yes No No
InteliDrive-Lite Yes 3) Yes 2) No No No No
InteliDrive-DCU No Yes Yes Yes No No
InteliDrive-Mobile N/A Yes Yes Yes No No
ID-Mobile-Logger N/A Yes Yes Yes No No

Table 3.3 Connection types

1) RS485(2) only, IB-COM version 1.1 or above required

2) IL-NT RS232-485 required

3) IL-NT RS232 required

4) RS485(1) only

5) The controller must be adjusted to use the CAN address #3 and #4 for "other" purposes instead of modem.
6) RS485(2) only, IB-COM version 1.5 or above required

Note: For controllers from families other that InteliGenNT and InteliSysNT some functions of the
InternetBridge-NT may not be available. For details please see the controller documentation or contact ComAp
technical support.

3.8.2 RS485
Connect RS485 interface all controllers together by a twisted pair cable as indicated at the picture below. Use
straight linear wiring, do not create any nodes. Apply terminating resistors at boh ends of the RS485 cable. The
InternetBridge-NT module contains integrated terminating resistor as well as balancing resistors, which are
activated by jumpers.
The mode of the respective controller serial port must be switched to DIRECT mode (Comms settings ->
RS232(1) mode = DIRECT) and must be redirected to RS485 terminals (Comms settings -> RS485(1) conv. =
ENABLED).
IMPORTANT: The RS485(2) port at IG-NTC and IS-NT-BB is not commpatible with InternetBridge-
NT. Please use CAN connection instead. The RS485(2) port at IG-NTC-BB, IM-NTC-BB and IS-NTC-
BB is compatible with InternetBridge-NT, however the IB-COM module in the controller must be
firmware version 1.1 and above. Please refer to the ComAp web site for more information about IB-
COM firmware update.

InternetBridge-NT 3.3.0 Global Guide 14

 Image 3.7 Wiring of RS485

3.8.3 CAN
Connect CAN2 interface of all controllers and InternetBridge-NT by a twisted pair cable as indicated at the
picture below. Use straight linear wiring, do not create any nodes. Apply terminating resistors at boh ends of the
CAN bus. The InternetBridge-NT module contains integrated terminating resistor, which can be activated by
jumper.
IMPORTANT: All controllers must be adjusted to the same CAN bus mode, i.e. either 8C or 32C
(Comms settings -> CAN bus mode). Use 8C only if the bus length is longer than cca 200m.

InternetBridge-NT 3.3.0 Global Guide 15

 Image 3.8 Wiring of CAN

It is possible to connect up to 4 InternetBridge-NT modules onto the CAN bus. Each module must be configured
to different address. See details in the chapter Module setup.

3.8.4 RS232
One single controller can be connected to the InternetBridge-NT module via RS232 interface. Use 3-wire cross-
wired serial cable for this purpose. The respective controller port must be switched to DIRECT mode (Comms
settings -> RS232(n) mode = DIRECT).
Note: ID-DCU serial RS232 interface is not compatible with InternetBridge-NT due to different serial speed.

InternetBridge-NT 3.3.0 Global Guide 16

4 Module setup
In this chapter:

4.1 IB-NT Config 17

4.2 General settings 19
4.3 Ethernet connection settings 21
4.4 Cellular connection settings 22
4.5 E-mail and SMS settings 23
4.6 GPS setting 24
4.7 MODBUS settings 25
4.8 SNMP settings 26
4.9 Other settings 27
4.10 Firmware update 28

4.1 IB-NT Config

For setup of the InternetBridge-NT module the PC program IB-NT Config is used. The program is installed by
the ComAp PC Suite installation package and is located in the program group "ComAp PC Suite", submenu
"Tools". Please refer to the ComAp web pages to get the latest version of the package. The file Installation
packages content map will help you find the proper package.
IB-NT Config requires one of following operating systems: Windows XP SP3, Windows Vista or Windows 7,
Windows 8 withMicrosoft .NET 3.5 SP1 framework. If you do not have already installed the framework in your
computer the installer will automatically launch installation from the Microsoft web pages. Broadband internet
connection is recommended for the installation. The framework and its' service pack can be also installed
anytime manually from the Microsoft web.
The IB-NT Config can be connected using different connection methods.
USB - used for initial setting. The connection uses virtual COM port, so the device must be connected first
to your computer and then the virtual COM port is created. After that you can start the IB-NT Config and
select the proper COM port. The virtual COM port driver is installed together with the IB-NT Config.
Note: Do not disconnect the USB cable from the module or computer while connection is estabilished. It
may lead to permanent blocking of the respective USB COM port and restart of the computer is then
required to unblock it.

Ethernet - can be used for later changes of the settings remotely by connecting to the static IP address of
the module.
AirGate - can be used for later changes of the settings remotely using AirGate connection.
Only one IB-NT Config can be connected to the InternetBridge-NT at the same moment.

InternetBridge-NT 3.3.0 Global Guide 17

 Image 4.1 IB-NT Config

Factory default password is "0". It is highly recommended to change the password. Go to menu SYSTEM ->
Password to change the password. Lost password? Write down the module serial number and password
decode number that are displayed in the warning message and contact your distributor.

InternetBridge-NT 3.3.0 Global Guide 18

 Image 4.2 Invalid password message window

After you made changes in settings of the module the changes must be confirmed and the module must be
restarted. Use the menu SETTINGS->Write and Reset.

4.1.1 Save and load the settings

Using the menu SETTINGS->Save to File the current settings can be saved into a XML file. This file can be
later used to restore settings e.g. after the module is replaced (menu SETTINGS->Load from File.

4.2 General settings

Image 4.3 General settings

The menu SETTINGS -> General contains essential settings of the module.
1. WAN connecton mode selects the communication interface which the module uses for acessing the
external network (Internet). Select Cellular if you want to use the built-in cellular modem or select Ethernet if

InternetBridge-NT 3.3.0 Global Guide 19

 you want to use the ethernet socket.
2. AirGate Enable switches AirGate protocol extension on and off. If AirGate is on then you can use "AirGate"
connection type in ComAp PC tools.
3. AirGate Address specifies the AirGate address. Use "airgate.comap.cz".
4. Conntrollers connection type selects the communication inferface which is used for connection of the
controllers.
Note: If CAN bus is used and there are other communication devices/bridges such as other , I-LB, IG-IB or
InteliVision-8(CAN) the CAN address collision must be avoided, e.g. each device must use different CAN
address.

Example: If you want to use two InternetBridge-NT with SIM card from two different operators at one
site and connect them via CAN bus then configure one InternetBridge-NT to CAN, Addr#1 and the
other to CAN, Addr#2.

Option Physical CAN address

CAN, Addr#1 124
CAN, Addr#2 123
CAN, Addr#3 125
CAN, Addr#4 122

Table 4.1 Assignment of physical CAN addresses

Note: For using address 3 and 4 the setpoints CANAddrSwitch1 resp. CANAddrSwitch2 must be switched
to OTHER in all connected controllers.

5. If RTC Synchronization is enabled the InternetBridge-NT module will synchronize the RTC clock of the
connected controllers with accurate time obtained from either GPS or Internet (NTP servers)

InternetBridge-NT 3.3.0 Global Guide 20

4.3 Ethernet connection settings

Image 4.4 Internet protocol settings

The menu SETTINGS->Ethernet connection contains settings related to the ethernet WAN interface. Settings
in this menu do not take place if the WAN interface is switched to cellular modem. For currently used IP address
and other IP related settings (independently on type of the WAN interface type) go to the menu STATUS.
1. IP Address Mode selects whether you want the module to work with manually adjusted static IP address
and other IP-related settings or you want the module to get all settings automatically from a DHCP server.
See details about static IP address in the chapter Setting-up static IP address.
2. IP Address adjusts the static IP address of the module in manual mode or displays the IP address assigned
by DHCP server in automatic mode.
3. Network Mask adjusts the network mask in manual mode or displays the network mask obtained from
DHCP server in automatic mode.
4. Gateway IP adjusts the gateway address in manual mode or displays the gateway address assigned by
DHCP server in automatic mode.
5. DNS Server IP adjusts the DNS server address in manual mode or displays the DNS server address
assigned by DHCP server in automatic mode.

InternetBridge-NT 3.3.0 Global Guide 21

4.4 Cellular connection settings

Image 4.5 Cellular settings

The menu SETTINGS->Cellular connection contains settings related to the built-in cellular modem.
1. Network Selection is used to select manually the cellular operator or switch the modem to automatic
selection. It is recommended to use automatic mode except e.g. if you want to avoid roaming or if you want
to select manually the network type (see setpoint below).
2. Network Type is used to select manually the nework type or leave the selection to be done automatically by
the module according to signal strength. The 3G network is preffered in automatic mode. If the network type
is adjusted manually then also the network itself must be selected manually (setpoint above).
3. Access Point Name is used to enter name of the internet access point. The proper name should be provided
by the SIM card operator, however, the name "Internet" works in most cases.
Note: It is possible to specifiy the PDP context number that will be used to estabilish the data connection
with colon and number appended to the APN name, e.g. "internet:3". This might necessary for some pure
LTE networks e.g. Verizon or AT&T in United States. The default PDP context is 1.

4. In rare cases the cellular provider might require also using APN User Name and APN Password for the
particular APN.
5. SIM PIN Status shows the current status of the SIM PIN lock. The SIM card must be unlocked (i.e. must
not require PIN after switching on) to work properly in InternetBridge-NT. If the SIM is locked, press the
button Unlock and enter correct PIN code. This will unlock the card and disable PIN lock for the future.
Note: It may take couple of minutes after powering the module up till IB-NT Config shows the current SIM
status. Then it may take couple of minutes again after entering correct PIN till the SIM is unlocked.

InternetBridge-NT 3.3.0 Global Guide 22

 IMPORTANT: If manual network selection is used it might happen that the InternetBridge-NT will
lose the internet connection as a result of change of the coverage of the particular network type.
This might be caused by reconfiguration of the network, network maintenance etc.

4.5 E-mail and SMS settings

Image 4.6 E-mail settings

The menu SETTINGS->E-mail and SMS contains settings related to sending active e-mails and SMS.
1. InternetBridge-NT E-mail Address specifies the address which will appear as sender's address in active e-
mails. This address must be valid, i.e. the domain name must exist and the SMTP server must be able to
convert it to IP address. Otherwise most of SMTP servers will refuse sending such e-mail.
2. SMTP Server specifies the IP address or domain name of the SMTP server, which is used for sending e-
mails. TCP port number used for SMTP communication can be specified by adding colon and port number at
the end ot the SMTP server name or IP address. If the port number is not specified the default number 25 is
used.
Example: smtp.mydomain.com:9925

Note: In most cases Internet providers have their own SMTP servers, that are available for free for their
customers and are accessible only if the e-mailing device is connected to the Internet via the respective
provider. See also the "how-to" article How to set-up a SMTP server.

3. SMTP Authentification selects whether the SMTP server requires login or not. If yes the two setpoints below
are used to enter username and password. Authentication types PLAIN, CRAM-MD5 are supported.
Encrypted connection is not supported.

InternetBridge-NT 3.3.0 Global Guide 23

 4. SMTP User Name for STMP servers which require authentication (e.g. public paid servers).
5. SMTP Password for STMP servers which require authentication (e.g. public paid servers).
6. Time Zone is used to adjust time zone where the site (bridge) is located. This is necessary for the recipient's
e-mail client to recalculate time and date of sending to the local time of the recipient. The adjusted time zone
is be used for conversion of the GMT time obtained from GPS or NTP into local time before the time is
synchronized into the controllers.

4.6 GPS setting

Image 4.7 GPS settings

1. GPS function item is used to switch on/off the GPS function.

InternetBridge-NT 3.3.0 Global Guide 24

4.7 MODBUS settings

Image 4.8 MODBUS settings

1. MODBUS/TCP Protocol enables/disables the MODBUS/TCP server function.

2. MODBUS Access Code selects if access code is required to initiate the MODBUS/TCP session or not.

InternetBridge-NT 3.3.0 Global Guide 25

4.8 SNMP settings

Image 4.9 SNMP settings

1. SNMP Protocol enables/disables the SNMP Agent function.

2. SNMP Trap Dest. Address adjusts the IP address to which the module sends SNMP trap if there is a new
item in AlarmList in any of attached controlers.
3. SNMP Read Community adjusts the community string for reading data. The connected SNMP manager
must use the same string when it attempts to read any data from the agent.
4. SNMP Write Community adjusts the community string for writing data. The connected SNMP manager
must use the same string when it attempts to write any data into the agent.

InternetBridge-NT 3.3.0 Global Guide 26

4.9 Other settings

Image 4.10 Other settings

1. ComAp protocol TCP port adjusts the port number used for Direct IP or AirGate connection. The default port
is 23 and should not be changed unless there is a clear reason for the change. A typical reason might be a
need to share of one static public IP address among multiple devices behind a router which performs
NAT.This setting applies for both AirGate and direct connection modes.
2. AirGate UDP port adjusts the port number used for registration into AirGate. The default port is 6127 and
must not be changed unless you are using a private AirGate which is configured to a different UDP port.
IMPORTANT: If AirGate is used the ComAp protocol TCP port must be adjusted to port 23 or
alternative port 21. Any other value will cause the communication will not work.

3. Connection check IP is used to define IP addresses of servers that are used for the Cellular connection
check .
4. Check connection by DNS enables and disables using the associated DNS server as the first server used
for Cellular connection check.
Note: If all connection check IPs are empty and checking by DNS is disabled the cellular connection check
function is completely disabled.

5. SNTP Server is used to adjust the address of a custom NTP server. In the moment the module is performing
the time synchronization this server is requested first in order to obtain the exact time. If the setpoint is left
empty of the request fails the module continues by trying default NTP servers.

InternetBridge-NT 3.3.0 Global Guide 27

4.10 Firmware update
4.10.1 InternetBridge-NT firmware update
IB-NT Config is used to update the main firmware in the InternetBridge-NT module.
1. Download the latest InternetBridge-NT firmware file (InternetBridge-NT X.Y.zip) from the ComAp web pages
http://www.comap.cz/products/detail/InternetBridge-NT/downloads/#tabs.
2. Connect IB-NT Config using any type of connection.
3. Go to menu SYSTEM->Firmware Update->Main Firmware->Firmware, press the Browse button and select
the InternetBridge-NT firmware file (*.bin).
4. Press the Upload button to program the firmware into the InternetBridge-NT. When the programming is
finished successfuly InternetBridge-NT will reset and apply the new firmware. If programming is interrupted
the previous firmware will remain and it is possible to repeat programming again.
5. After programming is finished connect the IB-NT Config again and check the firmware version.
Current version of the firmware is displayed in the menu SYSTEM->Firmware Info->Main Firmware.

Customizing the logo

The company logo displayed at the controller web pages is customizable. The custom logo is to be uploaded
from the menu SYSTEM->Firmware Update->Logo. The name of the logo file must be "logo.gif" (i.e. must be in
GIF format) and must not exceed size of 100x45 (WxH) pixels. After programming of the logo the module will
reset automatically. It might be necessary to reload the web page manually after changing the logo otherwise
the browser might continue using previous logo from the browser's cache.

4.10.2 Integrated cellular modem firmware update

This chapter describes the procedure of updating the firmware in the integrated cellular modem, not the main
firmware of the InternetBridge-NT
.
IMPORTANT: The procedure described below applies only to the module InternetBridge-NT. This
procedure must not be applied to InternetBridge-NT 4G due to different type of the integrated
modem.

1. Download the latest modem firmware file (ph8_revXXXXX_arnXXXXXX.usf) from the ComAp web pages
http://www.comap.cz/products/detail/InternetBridge-NT/downloads/#tabs.
2. Connect IB-NT Config, version 1.3 or newer, via USB connection.
3. Disconnect all cables from the InternetBridge-NT except power source and USB while the modem firmware
is beeing updated!!!
4. Go to menu SYSTEM->Firmware Update->Cellular Module->Firmware, press the Browse button and select
the modem firmware file (*.usw).
5. Press the Upload to program the firmware into the integrated cellular modem.
6. After programming is finished wait ca. 2-3minutes and then check the cellular module firmware version.
IMPORTANT: It may take couple of minutes till the programming begins. Also the programming
process itself takes several minutes. Avoid any interruption of the programming process. If the
programming process is interrupted it can be repeated again, but the programming speed will be
significantly lower.

InternetBridge-NT 3.3.0 Global Guide 28

 Current version of the firmware is displayed in the menu SYSTEM->Firmware Info->Cellular module.

InternetBridge-NT 3.3.0 Global Guide 29

5 Functions
In this chapter:

5.1 Direct IP connection 30

5.2 AirGate connection 32
5.3 Web interface 32
5.4 Active e-mails and SMS 39
5.5 MODBUS/TCP 40
5.6 SNMP 41
5.7 GPS 41
5.8 Time synchronization 42
5.9 Cellular connection check 42

5.1 Direct IP connection

Direct IP connection is intended to be used if the InternetBridge-NT module is reachable from the client
computer by specifying the IP address at which the module can be contacted. If direct connection is to be used
within a local network the InternetBridge-NT must have static IP address in the respective local nework. If direct
connection is to be used from the Internet, the IP address, which is entered into the client computer, must be
static and public in scope of the Internet.
In most cases if the module is connected to Internet via a local ethernet network port forwarding must created
from the public IP address of the network gateway to the local IP address of InternetBridge-NT at the port
specified for ComAp protocol. Different port numbers can be used to create multiple port forwarding rules in the
same local network. If InternetBridge-NT is connected via cellular network the SIM card with static and public
IP address must be purchased.
Note: In InternetBridge-NTfirmware versions below 1.2 the direct IP connection can not be used if AirGate
connection is enabled.

There are 3 client slots for direct IP connection. i.e.it is possible to connect simultaneously up to 3 clients of
ComAp type (InteliDDE server, WinScope, WebSupervisor). However, 2 of 3 client slots are shared with
AirGate connection.
Note: If you have troubles with setting up static and public IP address for direct connection from Internet use
AirGate connection instead.

InternetBridge-NT 3.3.0 Global Guide 30

 Image 5.1 Direct connection in a LAN

Image 5.2 Port forwarding example

5.1.1 Setting-up static IP address

This chapter describes how to setup the InternetBridge-NT module to a static IP address. Static IP address is
required if following functions (connection types) are to be used:
Web interface
Direct IP connection
MODBUS/TCP
There are two basic ways to get the static IP address:
First way is to switch the InternetBridge-NT to manual IP address mode and adjust all IP settings (IP address,
network mask, gateway IP address and DNS server IP address) manually using IB-NT Config. If this method is
used several basic rules should be kept to avoid conflicts with the remaining network infrastructure:

InternetBridge-NT 3.3.0 Global Guide 31

 The static IP used in the controller must be selected in accordance with the local network in which
InternetBridge-NT is connected.
The static IP used in the controller must be excluded from the pool of addresses which is assigned by
DHCP server, which is in charge of the respective local network.
The local infrastructure must generally allow using devices with manually assigned IP addresses.
There must not be any other device using the same static IP address. This can be tested from a computer
connected to the same network using ping <required_ip_address> command issued from the
command line. The IP address is not occupied if there is not any response to the ping command.
Note: The list above contains only basic rules. Other specific restrictions/rules may take place depending on
the local network security policy, technolgy used, topology etc.

Next way is to switch the InternetBridge-NT to automatic IP address mode and let InternetBridge-NT to get IP
settings from the DHCP server. Then configure the DHCP server to assign always the same IP address (i.e.
static IP address) to the particular InternetBridge-NT according to it's MAC address. InternetBridge-NT MAC
address is displayed in IB-NT Config, menu System->Device Info->Ethernet MAC address, as well as printed
on the ethernet socket.
IMPORTANT: It is strongly recommended to consult using static IP address with the local network
administrator.

5.2 AirGate connection

IMPORTANT: Every new device must be authorized after first time connected to AirGate, registered
and obtained the AirGate ID. Go to the web page https://airgate.comap.cz to authorize your device.

AirGate connection is recommended if you want to access the bridge using ComAp protocol (i.e. ComAp tools
like InteliMonitor, GenConfig or WebSupervisor) and the bridge does not have fixed IP address and/or there is
no route from the client computer to the bridge.
AirGate is to be activated in the General Settings menu. When the InternetBridge-NT connects to the AirGate
first time it is registered into the AirGate database and gets AirGate ID, which remains then the same even if the
module is switched off and on again. This AirGate ID is used for all controllers connected to the InternetBridge-
NT, the controllers are distinguished from each other by their controller address. AirGate ID is displayed in IB-
NT Config (STATUS->WAN Connection->AirGate ID).
Max. 2 clients of ComAp type (InteliDDE server, WebSupervisor) can be connected simultaneously.
There are 2 client slots for AirGate connection. i.e.it is possible to connect simultaneously up to 2 clients of
ComAp type (InteliDDE server, WebSupervisor) via AirGate. However, both these client slots are shared with
Direct IP connection.

5.3 Web interface

IMPORTANT: The web interface is based on HTTP protocol and is intended to be used only in
private networks. It is NOT RECOMMENDED to expose the web interface to the public Internet.

Note: The Controller web interface is not available for InteliSys Gas controllers.

The web interface is intended to monitor the site from a web browser. Static IP address is required for this
function as you must know the IP address to put it into the browser. Public IP address or port forwarding is
required if you want to see the web pages from the Internet.

InternetBridge-NT 3.3.0 Global Guide 32

 Maximum of 2 web clients can be connected simultaneously.

Image 5.3 Port forwarding example for web connection

The web server is designed for basic monitoring and adjustment of the controller using a web browser. Just put
the InternetBridge-NT IP address into the browser to display the overview page with the list of connected
controllers. Then click to a controller to see it's web pages. You will asked for the controller access code prior to
entering the controller web.
The logo displayed on the top of the web page is customizable. See the chapter Customizing the logo.
.

InternetBridge-NT 3.3.0 Global Guide 33

 Note: Do not open multiple web connections to the same InternetBridge-NT from the same browser window
using browser tabs. This may cause that the data in te tabs will be mixed-up. Do not use the browser navigation
buttons as "Back", "Forward" or "Reload". Use the links and the reload button located in the toolbar instead.

Image 5.4 InternetBridge-NT overview web page

Scada
Click to the SCADA link in the toolbar to display the scada page. The SCADA page provides an overview of the
current status of the controllers (main values, alarms..) and allows the user to perform basic control actions.
Note: The scada page layout may differ according to the firmware branch, version and application. Certain
firmware versions may not support web access at all.

InternetBridge-NT 3.3.0 Global Guide 34

 Image 5.5 SCADA window

Measurement
Click to the MEASUREMENT link in the toolbar to display the measurement page. Then click to the required
group name in the left box to display values of the group in the right box.

InternetBridge-NT 3.3.0 Global Guide 35

 Image 5.6 Values window

Setpoints
Click to the SETPOINTS link in the toolbar to display the setpoints page.
Click to the required group name in the left box to display setpoints of the group in the right box.
Click to the required setpoint name or value to change the value. If the respective setpoint is protected by
password, which is indicated by a lock icon by the setpoint name, you have to click on the "Controller
password" icon located in the toolbar and then enter valid password.
Note: If an another user changes a setpoint from other terminal, the web page will not show this change
immediately as e.g. InteliMonitor.

InternetBridge-NT 3.3.0 Global Guide 36

 Image 5.7 Setpoints window

History
Click to the HISTORY link in the toolbar to display the history page.
Use the control buttons to move within the history file.

Note: If a new record appears in the controller, the web page will not show it immediately as e.g. InteliMonitor.

InternetBridge-NT 3.3.0 Global Guide 37

 Image 5.8 History window

Page content refresh

The web interface does not provide a real-time view of the data, it provides rather a static image (snapshot),
which is periodically refreshed. The refresh is either automatic or the page can be refreshed manually in any
time by pressing the "refresh" button in the toolbar.
Autorefresh period of the SCADA page is adjustable as described in the chapter below.
MEASUREMENT and SETPOINTS pages are automatically refreshed every 60 seconds.
HISTORY page is automatically refreshed every 5 minutes.

Web server adjustment

Click to the "Webserver settings" icon in the toolbar to display the settings page.
Select the controller language the web pages will appear in.
Select the rate of automatic refresh of the scada page.

InternetBridge-NT 3.3.0 Global Guide 38

 Image 5.9 Web server adjustment page

These settings will be also applied for the web pages of the other controllers connected to the InternetBridge-
NT.

5.4 Active e-mails and SMS

The module can send active e-mails and sms from the connected controllers if the controller is adjusted to send
it. The controller setpoint group Act.calls/SMS contains all settings related to this function:
1. Selection of events (alarm types) that will issue active e-mail or sms.
2. Seletion of message type for each channel. Supported message types are
IB-EMAIL - standard e-mail containing information about the controller, contents of the Alarmlist and
most headers of several most recent records from the event history.
SMS-GSM - a short message containing only the controller name and contents of the Alarmlist.
IB-EML-SMS - the same content as for SMS, but sent over an e-mail. This is optimized for "e-mail to
sms" service provided by some cellular operators, which delivers e-mails sent to a special mailbox to the
subscriber's mobile phone in a form of a SMS.
Note: The exact names of the setpoint options mentioned above may vary according to language used in
the controller and/or custom translation of the user interface.

3. Entering the destination address (e.g. e-mail address or phone number) for each channel.
There are several settings in the InternetBridge-NT itself that are required for proper sending of e-mails. It is,
above all, SMTP server address and InternetBridge-NT mailbox (sender's e-mail). See the chapter e-mail and
sms.

InternetBridge-NT 3.3.0 Global Guide 39

 The function of sending active sms is available regadless of WAN connection type. IT requires only a SIM card
with properly adjusted SMS center to be inserted in the module.

5.4.1 Languages in SMS and e-mails

The required language, in which the active e-mail or SMS is to be sent, is adjusted in the controller via setpoint
Acall+SMS lang.
Sms in languages with code page from the list below (except Latin 1) are converted to UCS-2 encoding and
sent as "short" sms (70 characters).
Sms in languages using Latin 1 are converted to 7-bit GSM encoding (accents are removed from the
characters) and sent as "long" sms (160 characters).
E-mails are sent in ASCII using "Base64" encoding. The e-mail header contains information about the used
code page. "8BITMIME" is no more required.
Standard SMTP protocol is used if no authentication is required by the mailserver.
ESMTP protocol is used for servers requiring authentication. "LOGIN" authentication type is supported.
If code page for the adjusted language is not in the list e-mails and sms are sent in english.

Code page
Win1250 (LATIN 2)
Win1251 (CYRILLIC)
Win1252 (LATIN 1)
Win1253 (GREEK)
Win1254 (TURKISH)
Win1255 (HEBREW)
Win1256 (ARABIC)
Win1257 (BALTIC)
Win1258 (VIETNAMESE)
Win874 (THAI)

Table 5.1 List of supported code pages

5.5 MODBUS/TCP
MODBUS/TCP protocol is used for integration of the controllers into a building management system or for
remote monitoring via 3rd party monitoring tools. The MODBUS/TCP protocol is to be enabled/disabled in the
setup page MODBUS, setup item MODBUS/TCP Protocol. The MODBUS protocol is enabled alternatively
with the SNMP protocol, so both protocols can not be active simultaneously. Max. 1 MODBUS/TCP client can
be connected in one moment. Since the version 2.4.0 the number of concurrently connected clients was
extended to 2.
Functions 3,6,16 are supported.

Note: The function 16 is intended for writing of single data object of size that exceeds one register. It it not
allowed to use function 16 for writing of multiple data objects.

Use the value of controller address setpoint as MODBUS "device address" to specify for which particullar
controller the MODBUS query is directed.

InternetBridge-NT 3.3.0 Global Guide 40

 The map of registers depends on controller firmware branch, version and configuration. It can be exported
into a text file from the appropriate controller archive using GenConfig.
Some registers have fixed meaning. These registers, as well as much other information regarding MODBUS
including examples, are available in the Communication guide at the ComAp web site.
Note: If the InternetBridge-NT is connected to the controller(s) via RS485/RS232 the number of registers that
are read in one query is limited to 62.

Controller access code may be required to start MODBUS/TCP session. Use function 16, register 46339 and
number of registers 8. The access code is a null-terminated string of max. 15 characters. Send the 1st character
in the LSB of the 1st register, 2nd character in the MSB of the 1st register, 3rd character in the LSB of the 2nd
register etc. It is possible to disable requiring the access code using the setup item MODBUS Access Code.

5.6 SNMP
The controllers connected to the InternetBridge module can be contacted also via SNMP v.1 protocol. The
bridge acts as a SNMP agent and provides controller data for the remote SNMP Manager as well as sends
TRAPs always when a new alarm appears in the controller alarm list. The SNMP Agent function is to be
enabled/disabled in the setup page SNMP, setup item SNMP Protocol. The SNMP protocol is enabled
alternatively with the MODBUS protocol, so both protocols can not be active simultaneously.
Each controller has it's own MIB table which is to be created from the controller configuration using
GenConfig (menu Generate cfg image -> Generate SNMP MIB Table).
If there is a new alarm in any of connected controllers the bridge sends a TRAP to the predefined IP address
(SNMP -> SNMP Trap. Dest. Address. The trap has meaning "New alarm appeared" and as the bindings
contain the alarmlist of the controller where the alarm appeared as well as the controller name and serial
number.
SNMP read/write community strings are set by default to "public"/"private" and can be changed in the setup
page SNMP.
The MIB table is fixed, can not be configured.

IMPORTANT: As the OID tree contains serial number of the controller it is absolutely necessary
that the MIB table is created from the configuration downloaded from the respective controller. If
the MIB is created from default archive or archive downloaded from other controller the SNMP
agent will not report error.

5.7 GPS
Internal GPS receiver can be used for location and tracking of the module.
The GPS function is to be enabled/disabled in IB-NT Config, menu Settings -> GPS.
The GPS position data are available in IB-NT Config, menu Status -> GPS.
The GPS position and speed is forwarded to the controllers connected to IB-NTand it is possible to see the it
at the controller display or remotely in any of the monitoring tools (e.g. InteliMonitor or WebSupervisor).
Note: The controller firmware must support receiving GPS location and/or speed data to see the position/speed
in it or in the Websupervisor.

InternetBridge-NT 3.3.0 Global Guide 41

5.8 Time synchronization
Internal clock of the module is regularly synchronized with either GPS time or network time. The network time is
obtained via Simple NTP protocol from public NTP servers in the Internet. The module can be also configured to
use custom NTP server, e.g. if it operates in an isolated network without access to the Internet. The custom
NTP server can be adjusted in IB-NTConfig (see chapter Other settings).
Time synchronization provides accurate GMT time, which is used for timestamps in the operation log and after
shifting according to the adjusted time zone (menu Settings -> E-mail and SMS) also for e-mails to indicate at
which time the e-mail was sent.
If synchronization of the controller RTC clock is enabled (menu Settings -> General -> Controllers) the module
will also readjust regularly the RTC clock of the connected controllers to the accurate time obtained from GPS
or Internet and shifted according to the time zone and eventually shifted also to daylight saving time. The time
zone is taken as above from the InternetBridge-NT settings, the daylight saving time shift is applied if it is
currently active in the controller.
Note: The controller firmware must support the RTC clock synchronization.

5.9 Cellular connection check

To provide maximal reliability of the wireless cellular connection the module is equipped with a function that
periodically checks that the data connection over the cellular network is working. This function is based on
periodical sending of ICMP messages (known as "ping") to reliable servers in the Internet and checking of their
responses. If there is not any response received from not any of the servers for certain time period the cellular
connection is considered as non-working and the module will close and reestabilish the connection again.
The set of servers used for connection check contains the assigned DNS server and three additional servers
which all are adjustable via setpoints in IB-NTConfig (see chapter Other settings).
If all the three servers are not defined (empty addresses) and checking by DNS is disabled then the complete
cellular connection check function is also disabled.
Note: If the module is used with standard SIM card with access to the Internet it is recommended to leave the
server addresses at default values. Change to some specific addresses or even disabling the function may be
required only if the module is used in a VPN without access to the Internet.

InternetBridge-NT 3.3.0 Global Guide 42

6 "How to" articles
In this chapter:

6.1 How to set-up a SMTP server 43

6.2 How to write commands via MODBUS protocol 45

6.1 How to set-up a SMTP server

6.1.1 Basics
SMTP protocol
SMTP (Simple Mail Transfer Protocol) is a protocol for sending e-mails. An e-mail client uses this protocol for
communication with a e-mail server to pass all information related to the e-mail that is to be sent to the e-mail
server. The server then relays the message to the recipients e-mail server. The protocol is based on plain text
communication between the client and server.
ESMTP (Extended Mail Transfer Protocol) has been introduced later to add support for various new functions
like user authentication, characters encoding etc. to the SMTP protocol.

SMTP server
A SMTP server is generally any machine to which clients can connect and relay their e-mails using SMTP or
ESMTP protocol.
Private SMTP server is a machine located inside a local network (LAN). Privacy of such a server is ensured
by it's physical location inside the LAN, so only clients from the LAN can access it and use it for sending it's
e-mails. Clients outside the LAN do not "see" the server at all.
Public SMTP server is a machine located in the Internet. Theoretically any client from anywhere in the
Internet can access it and use it for sending it's e-mails. But mostly the real access to public servers is
limited only to registered users. The registration to such a service can be either free (typically with limited
amount of e-mails that can be sent in a given period) or paid.

How devices connect to a SMTP server?

Unsecured connection
In an unsecured connection the communication between the client and server is transferred through the nework
socket in it's original pure form, which is mostly human-readable. Unsecured connection is typically
estabilished at TCP port 25, but some SMTP servers listen also at different ports or allow the registered user to
adjust the port at which the server is listenning.

Secured connection
On the contrary, in an secured connection an encrypted network socket is created first and the communication
between the server and client is transferred through this encrypted socket. In this case the data transferred
through the network is not human-readable. Mostly TCP ports 465 or 587 are used for secured connections.
Note: ComAp devices do not support secured connection.

InternetBridge-NT 3.3.0 Global Guide 43

 User authentication
As mentioned above the access to public SMTP servers is mostly limited to registered users. These servers
may require user authentication before they accept request to send an e-mail. User authentication is
independent on the type of connection and thus it may apply for both unsecured and secured connections.

6.1.2 Get a SMTP server for ComAp device

Getting a working SMTP server for a ComAp device strongly depends on the network to which the device is
connected. Following table summarizes all features ComAp device do/don't support in regard to the SMTP
protocol and servers.

Connection
Unsecured connection only
type
TCP port Adjustable, default 25
Authentication Yes, methods "PLAIN", "MD5"

Private SMTP server

Most of Internet providers as well as LANs provide their private SMTP servers. These servers typically do not
require authentication and mostly do support also unsecured connection. This is the primary solution for
getting a SMTP server for a ComAp device. Search web pages of your provider or ask it's technical support
for IP address of this server. If your device is connected via LAN ask the administrator of the LAN.

Public SMTP server

If the solution mentioned above is not applicable, then you can subscribe to a public SMTP service and use their
SMTP server. If the service requires client authentication then the username and password are to be entered
into the appropriate setpoints in the E-mail/SMS setpoint group.
Yo may experience a problem with connecting to a public SMTP server at port 25 as some internet providers
block outgoing traffic at this port. You can try to use an alternative port like 9925, but your public SMTP
service must also support listening at the same alternative port.
Some public SMTP services do not support unsecured connections. Unfortunately these can not be used for
ComAp devices.
An example of a suitable public SMTP service is SMTP2GO.

ComAp AirGate SMTP server

ComAp also provides a free SMTP service for customers who are using AirGate. If AirGate connection is turned
on in your device and the device is connected to AirGate then you can adjust the setpoint SMTP Server to
"airgate.comap.cz" and send e-mails via ComAp SMTP service. The service is listenning at ports 25 and 9925.
Note: If the module is switched to WAN connection mode = Cellular it may take up to 10 minutes after the
module is switched on and connected to the Internet before the AirGate SMTP service is available. This delay
is caused by dynamic IP address which is typically used for Internet connection via cellular network.

IMPORTANT: It is very important to adjust the sender's e-mail address correctly. This means the
setpoint must always contain formally valid e-mail address which is using existing domain name.

InternetBridge-NT 3.3.0 Global Guide 44

6.2 How to write commands via MODBUS protocol
This article describes the procedure how to remotely control the controller and/or gen-set via the
MODBUS protocol from 3rd party devices or programs.

6.2.1 Step-by-step guide

In fact, "writing a command" means two major actions. First action is writing the 4 bytes long command
argument in which input data for the command is sent to the controller and then writing the 2 bytes long
command code which is to be executed there.
1. Write user identification - function 6, register 46363. This step is optional and applies only for controllers from
IG-NT and IS-NT families if the particular command to be written belongs to access group other than 0.
2. Write password - function 6, register 46364. This step is optional and applies only if the if the point above is
true or if the particular command to be written requires password.
3. Write the command argument - function 16, register 46359, length 2 registers.
4. Write the command code - function 6, register 46361
5. Read the command return value - function 3, register 46359, length 2 registers. This is optional. The return
value may be read to check the command result.
The steps 1 and 2 need not to be repeated before every command writing cycle. Once the user identification and
password are written it remain valid until the MODBUS session is closed or the password is explicitly
invalidated.
Note: The steps mentioned above must be performed separately. E.g. it is not allowed to write the command
argument and command code together using function 16 as 3 consequent registers

Detailed information about command codes and argument values is available in the latest communication guide.

InternetBridge-NT 3.3.0 Global Guide 45

7 Troubleshooting
Where is the IB-NT Config software? How can I get it?
Cause Solution
Download the
The software is located in the program group "ComAp PC Suite", submenu "Tools". It is
installation
installed by the ComAp PC Suite installation package, please refer to the ComAp web
package and
pages to get the latest version of the package. The file Installation packages content map
install the
will help you find the proper package which contains the latest IB-NT Config version.
software.

I can not connect to the module from IB-NT Config.

Cause Solution
Switch on the module, connect the USB cable from
There is not any COM port labelled "InternetBridge- the module to your computer and wait until the USB
NT ComAp USB Device" in the list. device manager installs the drivers. Then restart IB-
NT Config.
The USB device manager reports a message that
the connected device was not recognized and will The device driver is missing or not installed
not work properly when I connect InternetBridge-NT properly. Please reinstall the IB-NT Config.
to my computer.
Check if there is not other IB-NT Config running in
The IB-NT Config displays message "Open COM your computer, which is connected to the same
Error" when I am trying to connect to my COM port.
InternetBridge-NT. Close the IB-NT Config, detach and attach the USB
cable and try to connect again.

The LED "Controllers" does not come up within several seconds after switching the power on.
Cause Solution
The wiring is not Check the wiring according to the chapter Controller connection. Check if there are
correct or terminating resistors at both ends, but not anywhere else . Note, that most of ComAp
terminating products have internal terminating resistors that are to be activated by jumper. Check
resisors are not if there isn't the juper accidentaly set in some device connected in the middle of the
properly installed. bus.
Selected
communication
interface does not Use IB-NT Config to check the port selected for controller connection. You will find it
match the one in the menu SETTINGS -> General .
which is really
used.
The CAN bus
Check in all controllers connected to the bridge if the setpoint "CAN bus mode" is
mode is not
adjusted in each controller to the same value.
adjusted in all

InternetBridge-NT 3.3.0 Global Guide 46

 The LED "Controllers" does not come up within several seconds after switching the power on.
controllers to the
same value.
There is a
controller address Adjust the setpoint "Contr. address" in each controller to a different value.
collision.

The module is switched to cellular mode but the LED "Cellular" does not come up within couple
of minutes after switching the power on.
Cause Solution
Check if the SIM card is installed as described in the chapter SIM
SIM card is not inserted properly.
installation.
Use IB-NT Config to unlock the SIM card with the PIN code as
SIM card is locked.
described in the chapter Cellular network setup.
Ask your SIM card provider for help. If you are in doubts, you can try
SIM card does not support internet
using the card in an other internet-enabled device such as a
connection.
smartphone.
Ask your provider for proper APN name and then use IB-NT Config to
Incorrect access point name.
change it.
Check if you do not manually selected an operator or network type
The signal of the selected network which is not available at current position. The manual operator
operator is too weak or not selection should be used only to prevent roaming in situations where
available at all. Use the IB-NT there is signal from home operator as well as from roaming operators
Config to check the signal strength in the same location.
(   STATUS -> Wireless ). Try moving the antenna to different position or using antenna with
higher gain.

The module is switched to AirGate mode but the LED "AirGate" does not come up witin couple of
minutes after switching the power on.
Cause Solution
AirGate address is not
Check if the AirGate address is adjusted to "airgate.comap.cz".
adjusted correctly.
Check if the module is properly attached to the Ethernet LAN
The module does not have
Check if the module is attached to the cellular network. LED cellular must
access to the Internet.
be on - either yellow or red. If the LED is not on see the symptom above.
If the Ethernet parameters are assigned manually check if they are adjusted
There is a problem with
correctly according to what you got from the LAN administrator.
translation of the AirGate
If the module is switched to get the parameters from a DHCP server check
domain name to the IP
if it has received the parameters correctly. If there is a problem with DHCP
address.
server the currently assigned IP address would be "0.0.0.0".

InternetBridge-NT 3.3.0 Global Guide 47

 The module is switched to AirGate mode but the LED "AirGate" does not come up witin couple of
minutes after switching the power on.
If cellular connection is used check if the APN is set correctly as given from
your cellular provider.
If cellular connection is used ask your provider whether outgoing UDP traffic
Outgoing UDP traffic from at port 6127 is enabled. If no, ask for enabling it or ask ComAp technical
the module to the AirGate at support for alternative TCP port setting.
port 6127 is disabled. If ethernet connection is used ask the IT manager for enabling outgoing
UDP traffic at port 6127.

The module is switched to AirGate, the LED "AirGate" came on, the module displays AirGateID in
IB-NT Config, but it is not possible to connect to the controllers from InteliMonitor. DDE server
reports error "Can't read IB version".
Cause Solution
If cellular connection is used ask your provider whether
outgoing TCP traffic at port 23 is enabled. If no, ask for
Outgoing TCP traffic from the module to enabling it or ask ComAp technical support for alternative TCP
the AirGate at port 23 is disabled. port setting.
If ethernet connection is used ask the IT manager for enabling
outgoing TCP traffic at port 23.

The module does not connect to AirGate if static IP address is used.

Cause Solution
The IP address, network mask, gateway address See the chapter Setting-up static IP address for
and/or DNS address are not adjusted correctly. information about how to set-up a static IP address.

The connection to Internet via cellular network (especially 3G) is unstable and dropouts often
occur although the signal strength is sufficient. There are messages "Cellular connection reset
05" in the log.
Cause Solution
The integrated cellular module is running
firmware 1.002, which may be unstable at 3G
networks. Update the cellular module firmware to 2.003
IMPORTANT: This does not apply to
InternetBridge-NT 4G!

InternetBridge-NT 3.3.0 Global Guide 48

 Message "Cellular connection reset 02" appears in the log. This message is written if
InternetBridge-NT does not have access to Internet.
Cause Solution
If this message appears only rarely it may be caused by
automatic deactivation of the packet data connection by the
This is not a faulty situation.
cellular operator. InternetBridge-NT detects this situation re-
creates the connection again.
Update the module firmware to the
If this message appears regularly each several minutes it means
latest version, which allows operating
InternetBridge-NT can not access the Internet at all. It may
the module also in a VPN without
happen e.g. if InternetBridge-NT operates in an isolated VPN.
Internet access.

Message "Cellular connection reset 00" appears in the log. This message is written if
InternetBridge-NT could not initialize the internal cellular modem.
Cause Solution
Rare occurence of this message can be a consequence InternetBridge-NT will automatically reset the
of a previous problem with the internal modem. modem to recover from this situation.
Repeated occurence of this message means the internal
Factory repair is needed.
cellular module is damaged.

I have Verizon Wireless or AT&T SIM card and can not get connection to the Internet
Cause Solution
1. For Verizon Wireless: adjust the Access Point Name
setpoint to "wzvinternet:3"
PDP context number 3 must be used 2. For AT&T: adjust the Access Point Name setpoint to
for Internet connection "broadband:3"
Note: The exact names of the APN may change in future.
Please consult them with your operator.

I have Verizon Wireless or AT&T SIM card and can not get "active SMS" working
Cause Solution
"Active SMS" function may not be available is some LTE
Use "Active e-mail" for alerts.
networks.

InternetBridge-NT 3.3.0 Global Guide 49

8 Technical specifications
Width x Height x Depth 180x130x45mm
Weight 450g
Power supply range 8-36VDC
Power consumption (HW version 2.0) cca 800mA@8V; 200mA@36V
Power consumption (HW version 1.0) cca 400mA@8V; 120mA@36V
Operating temperature -20 to +60°C (-4 to 140°F)
-40 to +80°C (-40 to 176°F), ask your operator for SIM card
Storage temperature
storage/operation conditions
Ethernet interface RJ45, 100Base-TX, automatic negotiation
Cellular antenna interface SMA female
GPS antenna interface SMA female, supply for active antenna 5V/50mA
Heat radiation 6W

8.1 Cellular modem frequency bands

Module type (Order code) 2G bands [MHz] 3G bands [MHz] 4G bands [MHz]
800, 850, AWS
850, 900, 1800,
InternetBridge-NT (IB-NT) (1700/2100), 1900, 2100 ----
1900
(Bands 6,5,4,2,1)
InternetBridge-NT 4G 900, 1800, 2100 (Bands 800, 900, 1800, 2100,
900, 1800
(CM2IB4GEBFB) 8,3,1) 2600 (Bands 20,8,3,7,1)
700, 700, 850, AWS
InternetBridge-NT 4G 850, 900, 850, AWS(1700/2100),
(1700/2100), 1900 (Bands
(CM2IB4GABFB) 1800,1900 1900 (Bands 5,4,2)
13,17,5,4,2)
InternetBridge-NT 4G 800, 1800, 2100 (Bands
not supported 800, 2100 (Bands 1,6,19)
(CM2IB4GJBFB) 1,3,19)

8.2 Electromagnetic compatibility

This device is class A device as defined in the standard EN 55022 (for commercial areas). It complies with
following standards:
EMC emmisions: ETSI EN 301489-1
EMC immunity: EN 61000-4-2, EN 61000-4-3, EN 61000-4-4, EN 61000-4-5, EN 61000-4-6

InternetBridge-NT 3.3.0 Global Guide 50

9 Notes
9.1 Document history
Revision number Related sw. version Related hw. version Date Author
1 1.0 1.0 5.12.2011 Jan Tomandl
2 1.1 1.0 13.1.2012 Jan Tomandl
3 1.1.1 1.0 18.5.2012 Jan Tomandl
4 1.2 1.0 25.9.2012 Jan Tomandl
5 1.2 1.0 20.10.2012 Jan Tomandl
6 2.0 1.0 25.3.2013 Jan Tomandl
7 2.1 1.0 28.8.2013 Jan Tomandl
8 2.1 1.0 13.11.2013 Jan Tomandl
9 2.2.0 1.0 10.7.2014 Jan Tomandl
10 2.2.1 2.0 18.9.2014 Jan Tomandl
11 2.3.0 2.0 10.1.2015 Jan Tomandl
12 2.3.0 2.0 9.2.2015 Jan Tomandl
13 2.4.0 2.0 25.2.2016 Jan Tomandl
14 3.0.0 2.0 3.10.2016 Jan Tomandl
15 3.0.0 2.0 14.10.2016 Jan Tomandl
16 3.1.0 2.0 27.6.2017 Jan Tomandl
17 3.2.0 2.0 19.10.2017 Jan Tomandl
18 3.2.0 2.0 13.11.2017 Jan Tomandl
19 3.3.0 2.0 25.6.2018 Jan Tomandl

9.2 Application note for LTE networks

Depending on the kind of LTE technology deployment following issues and limitations might apply for
some LTE networks.

PDP context numbers

PDP contexts with specific number may have specific function, including the PDP context for Internet access.
This means the default PDP context #1 can not be used and #3 must be used instead. Please see the
description of the setpoint Access Point Name for detailed information how to specify the context number.

Known LTE networks requiring specific PDP context number

LTE network Access Point Name adjustment
Werizon Wireless "wzvinternet:3"
AT&T "broadband:3"

InternetBridge-NT 3.3.0 Global Guide 51

 SMS function
SMS function may not be available in some LTE networks, e.g. these using "IMS" profile for sending messages
over the network.

InternetBridge-NT 3.3.0 Global Guide 52