OPERA Cloud eLearning - 2018 Edition

Application Course List

Lesson Course
Course Name Description Lessons Time
Time
(Rounded)

The Introduction to OPERA Cloud course is designed to provide Getting Started 04:23
an overview of key screens and navigation OPERA Cloud. This
OC181000 - Introduction to OPERA Cloud course contains lessons on the using the Menu and Site Map Menu and Site Map 05:31 18:00
screens. You will also learn how to use Search options and
change Screen Views. Search and Screen View 07:40

Dashboard 07:19
The Dashboard and Quick Launch course is designed to help you
OC181010 - Dashboard and Quick Launch 12:00
learn how to personalize your OPERA Cloud experience.
Quick Launch 04:43

Guest Profile 07:26

In the Guest Profile Management course, you will discover how to Guest Profile Overview I 08:40
create and update profiles for individual guests within OPERA
OC181100 - Guest Profile Management Cloud. This course contains lessons relating to creating new Guest Profile Overview II 09:48 37:00
Guest Profiles, navigating & updating completed profiles, utilizing
profile ‘I Want To…’ links, and searching for existing profiles. Guest Profile - I Want To 05:07

Manage Profiles 06:14

Company Profile 07:04

In the Company Profile Management course, you will discover
how to create and update profiles for companies and corporate
Company Profile Overview I 09:14
clients within OPERA Cloud. This course contains lessons
OC181110 - Company Profile Management 33:00
relating to creating new Company Profiles, navigating & updating
Company Profile Overview II 11:00
completed profiles, utilizing profile ‘I Want To…’ links, and
searching for existing profiles.
Company Profile - I Want To 05:32

Travel Agent Profile 05:27

In the Travel Agent Profile Management course, you will discover
how to create and update profiles for companies and corporate
Travel Agent Profile Overview I 09:15
OC181120 - Travel Agent Profile clients within OPERA Cloud. This course contains lessons
26:00
Management relating to creating new Travel Agent Profiles, navigating &
Travel Agent Profile Overview II 06:26
updating completed profiles, utilizing profile ‘I Want To…’ links,
and searching for existing profiles.
Travel Agent Profile - I Want To 04:38

The Introduction to Reservations course provides your first look Look To Book Sales Screen 10:02
into the OPERA Cloud reservations process. You will first explore
OC181200 - Introduction to Reservations the Look to Book Sales Screen, used to create New Create a New Reservation 11:39 30:00
Reservations. The course also covers how to search for existing
reservations using the Manage Reservations screen. Manage Reservations 08:14

1 OPERA Cloud eLearning - 2018 Edition COPYRIGHT © 2018, ORACL E AND/O R

Application Course List ITS AFFILIATES. ALL RIGHTS RESERVED
OPERA Cloud eLearning - 2018 Edition
Application Course List
Lesson Course
Course Name Description Lessons Time
Time
(Rounded)

Reservation Overview I - Reservation Details 12:04

Reservations Overview course builds upon Intro to Reservations
Reservation Overview II - Notifications Details 10:13
by taking a look at the various Details links available after
OC181210 - Reservations Overview 41:00
creating a reservation. These lessons contain various topics,
Reservation Overview III - Billing Details 13:54
including Alerts, Shares, Traces, and Accompany Guests.
Reservation Overview IV - Profile Details 05:03
The Reservations - Routing course takes a detailed look at
Room Routing 07:13
Routing within OPERA Cloud. This course is designed to help
OC181220 - Reservations - Routing 17:00
you understand the differences between Room Routing and Folio
Folio Routing 09:45
(Window) Routing.
Walk In Reservation 06:57
The Reservations - Walk Ins and More course explores additional
OC181230 - Reservations - Walk Ins and topics with in the Bookings > Reservations menu. This includes
Room Assignment 07:16 19:00
More creating a Walk In Reservation, assigning rooms, and viewing
reservations & making assignments via the Room Diary.
Room Diary 04:24

Guest Messages 04:46

Property Calendar 04:43

The Reservations Workspace course provides tools that can be
used to manage reservations in various ways. Lessons include: Confirmation Letters 02:24
OC181240 - Reservations Workspace Guest Messages handling, batch Registration Cards & 26:00
Confirmation Letters, setting Wake Up Calls, and keeping up with Wake Up Call Companion 06:07
events using the Property Calendar.
Traces 04:59

Registration Cards 02:39

Create New Block 09:59

The Block Creation and Management 1 course guides you
OC181300 - Block Creation and through the process of creating new Blocks in OPERA Cloud.
Room & Rate Grid I 09:01 28:00
Management 1 This course also takes a detailed look at loading and maintaining
the Room & Rate Grid for a Block.
Room & Rate Grid II 08:30

Block Creation and Management 2 focuses on using the Block Block Overview II 07:10
OC181310 - Block Creation and Overview screen to manage the block. Topics using Block
16:00
Management 2 Details links to make updates to the block and changing the
Block Status. Block Overview I 08:33

2 OPERA Cloud eLearning - 2018 Edition COPYRIGHT © 2018, ORACL E AND/O R

Application Course List ITS AFFILIATES. ALL RIGHTS RESERVED
OPERA Cloud eLearning - 2018 Edition
Application Course List
Lesson Course
Course Name Description Lessons Time
Time
(Rounded)

Blocks - I Want To… 08:25

Block Creation and Management 3 reviews actions that can be
OC181320 - Block Creation and taken using the 'I Want To…' link. This course also covers how to
Rooming List 07:23 19:00
Management 3 create and import a group Rooming List, as well as reviewing the
Group Rooms Control screen.
Group Rooms Control 02:47

The Front Desk Operations course covers handling Arrival, In- Arrivals 05:10
House and Departure reservations within OPERA Cloud. This
OC181400 - Front Desk Operations course will guide you thru the OPERA Cloud Check In process In House 09:41 20:00
and manage reservations once they are In House. The course
will then show you how to Check Out departing guests. Departures 05:06

Billing I - Introduction to Billing 09:53

Billing II - Adjustments and Transferring Transactions 07:39

Front Desk Billing guides you thru the OPERA Cloud Billing
screen. This includes topics on posting charges and payments,
OC181410 - Front Desk Billing Billing III - Payments and Folios 04:54 36:00
making adjustments, and alternate folio settlement methods. This
course also includes reviewing the Billing ‘I Want To…’ links.
Billing IV - I Want To… 06:26

Billing V - I Want To… (cont.) 06:57

Available Room Search 02:25

The Front Desk Workspace course provides tools that can be
used to manage reservations in various ways. Lessons include: Queue 06:43
OC181420 - Front Desk Workspace Searching for Available Rooms and placing reservations on 18:00
Queue. This course also covers departure related topics, such as Quick Check Out 03:54
Quick Check Out and Open Folios.
Open Folios 04:37

Folio History 03:27

The Cashiering 1 course takes a look at financial related options Receipt History 02:16
within OPERA Cloud. Lessons in this course cover retrieving
OC181500 - Cashiering 1 transaction history thru Folios, Receipts, and Journals. This Charge It 06:08 19:00
course also covers using the Post It functions of Charge It and
Fast Post. Fast Post 04:16

Posting Journal 02:52

3 OPERA Cloud eLearning - 2018 Edition COPYRIGHT © 2018, ORACL E AND/O R

Application Course List ITS AFFILIATES. ALL RIGHTS RESERVED
OPERA Cloud eLearning - 2018 Edition
Application Course List
Lesson Course
Course Name Description Lessons Time
Time
(Rounded)

Cashier Closure 03:55

Cashiering 2 covers reviewing a user’s Cashier status, as well as Open Cashiers and Cashier Reports 04:33
Closing their Cashier at the end of the shift. The course also
OC181510 - Cashiering 2 17:00
covers options for posting transactions to multiple rooms using
Batch Charges, and generating Batch Folios. Batch Charges 04:06

Batch Folios 04:26

This course provides an overview of End of Day process for End of Day 06:41
OC181630 - End of Day OPERA Cloud, including completing the End of Day process and 10:00
pulling previous End of Day Reports. End of Day Reports 03:32

The Availability and Restriction course demonstrates restrict rates Manage Restrictions 09:36
OC181700 - Availability and Restrictions using the Manage Restrictions screen. The course also provides 16:00
an overview on using the Property Availability screen. Property Availability 06:03

Room Discrepancies 06:40

The Rooms Management course provides an overview of Housekeeping Board 05:52

maintaining rooms within OPERA Cloud. Lessons within this
course includes: managing Room Discrepancies, updating Room
OC181710 - Room Management Room Maintenance 06:00 29:00
Statuses, handling Out of Order and Out of Service Rooms. This
course also covers the use of Room Conditions and creating
Room Maintenance requests. Room Conditions 04:13

Out of Order / Our of Service 06:00

Generate Task Sheets 08:21

Within the Task Sheet Generation course you will learn how to Managing Task Sheets 09:27
create, manage, and print Housekeeping Task Sheets. Lessons
OC181720 - Task Sheet Generation 25:00
in the course also review the use of the Task Sheet Companion,
and monitoring progress using the Attendant Console. Task Sheet Companion 04:57

Attendant Console 02:35

4 OPERA Cloud eLearning - 2018 Edition COPYRIGHT © 2018, ORACL E AND/O R

Application Course List ITS AFFILIATES. ALL RIGHTS RESERVED
OPERA Cloud eLearning - 2018 Edition
Application Course List
Lesson Course
Course Name Description Lessons Time
Time
(Rounded)

Changes Log 03:02

Property Brochure 04:03

The Miscellaneous course provides tools that can be used to

manage property details and maintain guest relations. Lessons Track It 07:40
include exploring the use of the Property Brochure and
OC181800 - Miscellaneous 25:00
Telephone Book. The course also covers contacting guests via
the Telephone Operator screen, and using Track It to maintain a Telephone Categories 03:05
log of guest property, such as packages and lost items.

Telephone Book 03:48

Telephone Operator 03:10

Reports 1 covers how to generate standard reports within Run Reports 03:59
OPERA Cloud. The course also covers taking those standard
OC181810 - Reports 1 09:00
reports and grouping them together to make Shift Reports
groups. Shift Reports 04:34

Scheduled Reports 09:37

Reports 2 reviews how to schedule reports to generate at specific
OC181820 - Reports 2 times. It also covers how to maintain the Definable Manager's 16:00
Report, frequently known as the Managers Flash Report.
Definable Manager's Report 06:25

5 OPERA Cloud eLearning - 2018 Edition COPYRIGHT © 2018, ORACL E AND/O R

Application Course List ITS AFFILIATES. ALL RIGHTS RESERVED