June 8, 2018
222 F.BAGARES ST. ZONE 3 POBLACION MANTICAO MISAMIS ORIENTAL 9024
0995 3788 539
Proposal for Call Center Business
By
Jan Drey Sameon
POZEIDON Marketing & Consultancy
To
_______________________
Introduction
Pozeidon Marketing & Consultancy or Jan Drey Sameon is an authorized global vendor directly connected to US
marketing firms. We build/guide/develop small to medium-sized contact centers, focusing on cost effective
approach and its profitable avenues. Ensures transparency of the communication between business owners and the
suppliers. Also we provide business development services for restaurants and other small businesses looking to
expand/grow their scale. Committed to a long term business relationship. Twelve years of experience combined in
BPO and GIC industry achieving extensive background in center sales to customer service, networking technical
support, on telesales and account management.
It is our commitment to provide small to medium size call centers a profitable and a cost efficient appointment
setting and lead generation campaigns, as well as provide support and trainings in IT, Recruitment and Operational
Processes which helps these centers provide service of the highest standards to their clients without interruption.
With us, you are assured of cost-efficient and a professional service, giving you the edge from all other companies.
We have the resources that you need, expertise and time essential in maintaining and implementing process for the
growth of your company as well as facilitate the increase in your profitability. We will help you get ahead in the
competition and with the expectations of those prospective clients who matter. We will help you in closing that
awesome deal!
[email protected] https://www.facebook.com/POZEIDONGLOBAL/
June 8, 2018
Project Goals
The following outcomes are typically achieved from implementation of a realistic, relevant and flexible Strategic Plan
with focus primarily on addressing internal priorities:
1. Establishment of outbound call center operational components ;
a. Recruitment & Training
b. IT Infrastructure, Outbound dialing system with 3 months virtual tech support
c. Business Development
d. Operational Processes
e. Quality Assurance process
2. Provides break even analysis in the financial statement report of operations and ROI analysis for 2-3
years.
3. Provide campaigns/client to the center
4. Build the needed infrastructure for the center to grow up to 150 seats within 2-3 years.
5. Establish Organizational Structure
6. Marketing the Center Service/s
7. Basic Blog/Website
8. Company Policy
Ongoing Coaching for Change Management and Learning
Coaching will be focused on the successful implementation and evaluation of the Strategic Plan, resulting in an
overall successful organizational development and change effort. Learning will be identified, documented and shared
on an ongoing basis during the project.
1. One hour coaching sessions with Operations Manager every week for 3 months.
2. Weekly, half-hour coaching sessions with Team Leaders, IT person, QA and Trainer for 90 calendar days.
[email protected] https://www.facebook.com/POZEIDONGLOBAL/
June 8, 2018
Breakdown of Expenses
Materials and Expenses to be shouldered by the Call Center owner:
Consultant travel expenses and room accommodation (3 pax ) good for 3 round trips for the whole duration of the
project. Form will be provided whenever round trip is being used.
Meeting session and other materials expenses.
The total cost for the call center investments will depend on the location and availability of the necessary things
needed. Below is the sample financial statement table as a guide for the investment breakdown.
COMPUTE CU ELECTRI INTERNE OFFICE CALLING VOIP OFFICE ELECTRI TRAININ DRINKIN FAUCE AGENT OFFICE CONSUL
RS / BIC CL T RENOV SOFTWAR LOAD RENT CY BILL GS G T H2O /HEAD MATER TANCY
HEADSETS
LES MATERI CONNEC E CONFG WATER IALS FEE
ALS TION
25k 200k
An excel sheet sample of the rough OP-EX cost will follow once we are starting.
How to Earn Part Sample
All agents will call customers/residential/businesses in all USA states to set an appointment and offer FREE
give away and financial check-up. Each appointment set with a qualified customer is tagged as sale.
Realistic example sale cost is $18. Each agent target is 4 sales a day and average agent can hit 2 sales a
day. Sample calculation of 30 agents that generates an average of 2 sales per day is 60 sales a day.
$18 x 60 = $1,080/day
$1,080 x 20 working days = $21,600/Month Potential Income in Dollar
$21,600 x P46 =P 993,600 /Month Potential Income in Peso
You may calculate your financial statement like this:
Pontential Income/Mnth P993,600 – Expenses/Mnth = Revenue/Profit
The more agents the more better.
A small bankwire charge of $15-$30 for every payment transactions bi-weekly.
After the Project Duration retainer’s fee may apply per month and rate is to be discussed depending on the scope of work.
[email protected] https://www.facebook.com/POZEIDONGLOBAL/
June 8, 2018
Consultancy Payment Terms
Consultancy Fee of Php 200, 000.00/ Two Hundred Thousand Pesos (Good for 90 calendar days, covering the call
center set up, train the trainer, initial team training, the infrastructure, the strategic planning, the knowledge and
techniques that you’re going to acquire for your center and the 6 months of online -coaching total of 1-2 hours a
day).
A Down payment of 50% of the total cost upon signing the proposal. Bank deposit or on dated check to:
Account number:
The remaining 50% PDC will be paid on the 45th calendar day from the date this proposal being signed.
Sign below if you agreed to hire my professional service in setting up your call center business. We look forward to
working you.
By : Jan Drey Sameon Date: ____________________
Signature:
Title : Founder
Pozeidon Marketing and Consultancy
By : Date:______________________
Signature:
Title : Business Owner/Point of Contact
Center :
This file is strictly confidential and intended only for the business owner/s.
[email protected] https://www.facebook.com/POZEIDONGLOBAL/
