Quetionnnaire
Name : ______________________________________
Age : ______________________________________
gender : male female
Designation : ______________________________________
Area of activity :_______________________________________
Q1) Which of the following online banking services provided by your bank?
(1) ATM
(2)Internet banking
(3) Credit card
(4) Debit card
(5) Mobile passbook
(6)Any other
Q2) Have you yourself adopted any online bank service?
1) Yes
2) No
Q3) What kind of technique you used to encourage online banking?
1) no bank charges on online transitions
2) instant sms service as per transaction
4) secure transitions
5) free of cost credit and debit card
Q4) Which media is mostly used by bank to promote online banking?
1) Print media
2 SMS on mobile
3) internet
4) outdoor
Q5) What kind of problem faced by you while implementing online banking system?
1) server end problem
2) technical issues
3) software difficulties
4) lack of consumer awareness
5) traditional banking habbits of consumer
Q6) Which percentage of consumer used onliine banking services more frequently under the
guidance of banker?
1) less than 20%
2)20% to 40%
3) 40% to 80%
4) 80% to 100%
Q7) Which age group of people give preference to e-banking services?
1) young age men
2) middle age men
3) young age women
4) young age men and women
5) middle age men and young age women
6) middle age men and women
Q8) What is the impact of e-banking services on the relationship batween banker and
customer?
1) Improve
2)Not improved
Q9) Due to increase competition what banker prefer to make relationship with customer?
1) pressure to cut expenses
2) banks need to attract & retain their customer
3) pressure to make more deposit
Q10) which occupation mostly prefer the e-banking services?
1) service class
2) business class
3) professional class
4) service and professional class
5) businees and professional class
Q11)Are the customer satisfied with retention rate?
1) highly satisfied
2) satisfied
3) neutral
4) unsatisfied
Q12) Is indian customer are completely aware about e-banking activities?
1) aware
2) not much aware
3) not aware
Q13) Is your bank provide any facility o illiterate people?
1)yes
2) no
Q14) Velocity of bank customers switching from traditional banking to e-bankig?
1) very high
2) low
3) very low
Q15) According to you online banking system is better than traditional system?
1) yes
2) no
Q16)Are you provided proper training regarding online banking?
1) yes
2) no
Q17) Are you satisfied with the services provided by it- company?
1)yes
2) no
Q18) How much time period taken by bank to solve the problem in case of any complaint?
1) hourly
2) weakly
3) two to three days
Q19) Is there any new innovation which is adopted by your bank to encourage e-banking?
1) yes
2) nol
Q20) If yes what is that latest innovation?
1) sms facility
2) e-passbook
3) mobile banking
4) tab banking
Q21)Mostly customer using online banking for:
1) payment of bill
2) amount transfer
3) internet shopping
4) balance enquiry
5) payment alerts
6) 0thers
Q22)in general what do you feel about e-banking as a new system of delivering banking
services?
1) vital
2) essential
3) desirable
4) cannot say
5) exactly
Q23) Indicating by ticking the services offered through atm in your bank?
1) withdrawal of cash
2) deposit of cash and cheque
3) balance cheque
4) requesting cheque book
5) paying any uility bill
6) check bank statement
7) order cheque book
8) transfer of funds
Q24) What method you use to encourage your bank client touse e-banking?
1)make them cheaper by reducing charges and fees
2) incentives to e-banking users
3) intensive adfvertisement
4) contacting every personaly
5) keep on reminding customer through written communication
6) demonsrating them how to use services to them
7) giving them guarantee on security and privacy
8) giving them technological knowledge to customers through seminars
Q25) Do the bank provide any problem handling mechanism for e-banking?
1) yes
2) no
Q26) what kind of online banking operaion do you provide to the cudstomer most?
1) pay bills
2) bank statements
3) print bank slip or satements
4) open an account
5) bank transfer
6) investments
7) savings
8) insurance
Q27) What online user friendly services provided by bank to their customer?
1) internet banking
2) telephonic banking
3) atm services
Q 28) What type of banking provided by a bank over the internet?
1) personal banking
2) business transaction
3) both
Q 29) Is e-banking help in avoiding many risks like robbery in physical handling of amount cash ?
1) strongly agree
2) agree
3) neutral
4) disagree
5) strongly disagree
Q 30) Is ATM is convenient to many clients?
1) strongly agree
2) agree
3) neutral
4) disagree
5) Strongly disagree
Q.31) is atm not expensive among others?
1) strongly agree
2) agree
3) neutral
4) disagree
5) strongly disagree
Q32) Is e-banking services are more profitable than traditional banking services?
1) strongly agree
2) agree
3) neutral
4) disagree
5) strongly disagree
Q. 33)What kind of response do you want from customers?
1) highly satisfied
2) satisfied
3) neutral
4) unsatisfied
Q. 34) Either your cutomer prefer e-banking services?
1) Yes
2) No
Q.35) After providing various encouragement techniques trend of online banking is
1) Highly Positive
2) Positive
3) Negative
