Annual Income Statement (2015)

Income
Food sales 2,584,148
Beverage sales 563,936

Total Income 3,148,084

Cost of Goods Sold

Food costs 709294
Beverage costs 152060
Rebates 7624

Total COGS 853730

Gross profit 2,294,354

Expenses
Payroll 745612
Employee cost 100681
Restaurant expenses 91498
Facility expenses 70493
Repairs & Maintenance 58781
General & Administrative 102893

Total Expenses 1169958

Net ordinary income 1,124,396

Customer Arrivals

Sl no Time Slot Saturday Sunday Weekday

1 7.00-7.30 0 0 14
2 7.30-8.00 35 24 14
3 8.00-8.30 45 46 37
4 8.30-9.00 35 33 29 Chart Title
5 9.00-9.30 42 63 49 100
90
6 9.30-10.00 42 32 59 80
7 10.00-10.30 92 60 57 70
8 10.30-11.00 47 28 27 60
50
9 11.00-11.30 61 30 35 40
10 11.30-12.00 26 38 13 30
11 12.00-12.30 50 23 31 20
10
12 12.30-13.00 46 34 26 0
13 13.00-13.30 22 26 9 7.00- 7.30- 8.00- 8.30- 9.00- 9.30- 10.00 10.30 11.0
7.30 8.00 8.30 9.00 9.30 10.00 - - -
10.30 11.00 11.3
1 2 3 4 5 6 7 8 9

Saturday Sunday Weekda

 Chart Title

30- 9.00- 9.30- 10.00 10.30 11.00 11.30 12.00 12.30 13.00
00 9.30 10.00 - - - - - - -
10.30 11.00 11.30 12.00 12.30 13.00 13.30
4 5 6 7 8 9 10 11 12 13

Saturday Sunday Weekday

Customer Balking and Reneging

Sl no Time Slot Saturday Sunday

No of
customers
Balking Reneging Total Arrival served Balking Reneging
7.00-7.30 0 0
7.30-8.00 35 35
1 8.00-8.30 10 5 15 45 40 7 5
2 8.30-9.00 4 0 4 35 35 0 1
3 9.00-9.30 10 2 12 42 40 3 6
4 9.30-10.00 7 14 21 42 28 5 11
5 10.00-10.30 11 19 30 92 73 10 10
6 10.30-11.00 19 8 27 47 39 12 4
7 11.00-11.30 7 11 18 61 50 4 2
8 11.30-12.00 0 5 5 26 21 11 10
9 12.00-12.30 9 12 21 50 38 3 8
10 12.30-13.00 0 11 11 46 35 31 6
11 13.00-13.30 7 0 7 22 22 12 2
Total 84 87 171 543 456 98 65

No of customers per party 2.6

carry out order (10% service rate redu
Arrival rate, λ 14.50 90.50 76.0 76.00 76.00
Service rate, μ 90.0 90.0 81 90

Utilization, ϱ 101% 84% 94% 84%

Lq -182.006 4.6 14.26 4.58

Wq -120.667 3.6 11.26 3.62

Ls 6.43
Ws 4.29 Minutes

Food serving cycle time 40 seconds per customer

Drinks 45 seconds per customer
Payment processing 60 seconds per party
23.1 seconds per customers (average 2.6 customers per party)
Total time per customer 108.1 Seconds

Turnover time for each table 19 minutes

Total seats available 44
Effective cyclle time 25.9 seconds
per customer for dine-in
 Sunday Weekday

No of No of
customer customer
Total Arrival served Balking Reneging Total Arrival served
0 0 14 14
24 24 14 14
12 46 41 0 0 0 37 37
1 33 32 3 0 3 29 29
9 63 57 18 3 21 49 46
16 32 21 4 3 7 59 56
20 60 50 3 15 18 57 42
16 28 24 0 0 0 27 27
6 30 28 5 2 7 35 33
21 38 28 2 4 6 13 9
11 23 15 6 9 15 31 22
37 34 28 9 6 15 26 20
14 26 24 0 0 0 9 9
163 437 372 50 42 92 400 358

order (10% service rate reduced )

72.83 62.00 66.67 59.67
90.00 90.00 90.0 90.0

81% 69% 74% 66%

3.43 1.53 2.12 1.30

2.83 1.48 Minutes 1.90 1.31 Minutes

3.21 2.97
2.14 Minutes 1.98 Minutes

No of customers per hr 90
No of customers per hr 105.8
(Drinks & payment)
tomers per party)

No of customers per hr 139

10% carry out
80.00 80.00 25.66667
81 76.5

99% 105%

79.01235 -23.9029
59.25926 -17.9272

0.65