Project Management Cab Service

Assignment II

Work Breakdown Structure

&

Risk Register

of

Cab Service

Group members:-
Naveed Rahman Atique
Kambar Farooq
Haider Khan

Submitted
to

Syed Sharjeel-ul-Hasan

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Project Management Cab Service

Work Breakdown Structure

(Cab Service)

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Project Management Cab Service

Work Breakdown Structure

Pak Suzuki Radio/Metro Cab Service

1. Cab Service

1.1 Initiation

In this stage an overall research will be conducted considering internal and external
factors most importantly i.e. SWOT and PESTEL analysis. This will help in generating the
overview of the current market trend scenarios with available opportunities to target.

1.1.1 Evaluation & Recommendations

Evaluation will be made after the project charter is completed and
recommendation will be made on the basis of evaluation

1.1.2 Develop Project Charter

Pak Suzuki management is interested in forming a subsidiary of Radio/Metro cab
service in the biggest metropolitan city of Pakistan i.e. Karachi. It is currently the
largest automobile assembler in Pakistan. Aiming to cater the Karachites to
experience beyond the excellence level of Cab service with first time introducing
the preferred vehicle option service to its customers e.g. MPV’s, Saloon and Estate
vehicles having different seating capacities, luggage space options, choice over
comfort levels with price variance in accordance to level of comfort. Secondly,
extensive road network coverage availability to cater mass market on affordable
fares, online booking option, well trained staff and option to provide special
security trained guards to ensure better customer support and make a safe
journey.

1.1.3 Deliverable: Submit Project Charter

PVO- Preferred Vehicle Option
Extensive Road network Coverage
Well trained Security Guard

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1.1.4 Project Sponsor Reviews Project Charter

Pak Suzuki will be the solely and wholly owner of its subsidiary Cab service.
However the firm can have association or Silver or Platinum Sponsors like PTDC-
Paksitan Travel and Tourism Dept, Hotels e.g. Sheraton, Pearl Continental, NHA, Oil
and Gas firms e.g. Shell/Caltex/Attock etc, Financial Institutions like HBL, UBL, VISA
etc.

1.1.5 Project Charter Signed/Approved

The project is signed and approved by Pak Suzuki, which is the largest automobile
assembler in Paksitan.

1.2 Planning

1.2.1 Create Preliminary Scope Statement

- Beyond the excellence level experience for valuable customers through
providing PVO (preferred vehicle option), Security service and extensive
network coverage.

1.2.2 Determine Project Team

- Finance – will handle the pricing issues, budgeting and planning issues
- Marketing – will handle the marketing campaign design and how to handle PR
issues
- Logistics/Fleet management – to manage the fleet and service maintenance of
each cab.
- Operations – to ensure the flow and smoothness of operations of day to day
activities
- Human Resource – Drivers, Well trained staff and Security Guards

1.2.3 Project Team Kickoff Meeting

Frequent communication will be encouraged between the team members and
leaders in order to make a better outcome of efforts made by the whole project
teams.

1.2.4 Develop Project Plan

- To determine best suitable time to execute and implement plan

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- To determine targets e.g. time of completion, number of fleets to be introduced,

timely marketing campaign to be set out.
- Develop as much as flexible rates/fares for customers
- Routes/Maps to be designed
- Well trained human resource e.g. security guards, drivers and staff.

1.2.5 Milestone: Project Plan Approval

- Approval/Acceptance from governmental authorities e.g. NHA, Traffic
Police, Ministry of Transportation
- Human Resource : Recruitment and training of Staff, drivers and Security
guards
- Fleet Arrangement : Required number of fleet of cars deliveries received
- Deployment of Taxi stand in key strategic points and Tested Radio/Wireless
system

1.3 Execution

1.3.1 Project Kickoff Meeting

To ensure that all the project team members and leaders are in communication
with each other and discussion over the issues are carried out to elevate the level
of performance.
1.3.2 Verify & Validate User Requirements
As Preferred vehicle option is introduced in first time. Thus, for this project team
members will have to make sure to have three types of fleet of vehicles i.e. Saloon,
MPV and estate vehicles in to its panel. As Pak Suzuki will be the provider/vendor
of the fleet sales and services, there will be no external contract out or outsourcing
of vehicle management.

1.3.3 Design System

- Radio system to installed in each Cab
- Efficient Customer care centers with well equipped and trained staff

1.3.4 Testing Phase

- Radio system to be tested
- Online booking system to be tested through a formal drill exercise
- In formal drill exercise, security issues/ possible scenarios to be tested

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1.3.5 User Training

- Different drill/exercise would be carried in order to train security guards for
better response to various situations and issues.

1.4 Control

1.4.1 Project Management

In the overall project is analyzed, as how it is carried out and executed by the team
members and performance evaluation.

1.4.2 Project Status Meetings

In meetings following to be discussed e.g. timing issues, security issues, Cost and
benefits analysis, customer previews, and TCPI would be used to ensure the work
schedule.

1.4.3 Risk Management

- Various risks are to be considered before its execution, thus the risk could be
minimized and realized before it surfaces.
- Risk register to be made and maintained.

1.4.4 Update Project Management Plan

- Any update made upon the technology used in wireless communication needed
to be stated and considered
- Any security training lapse or advancement noticed/requirement increased, then
it would be needed to be included or re-trained the guards
- Any change in the design of the project, to be updated as it is required.

1.5 Closeout
1.5.1 Audit Procurement
- Fleet management: vehicles to be examined and inspected frequently
over theft of any parts.
- Sales management: If there is a shortage in meeting up the demand then
additional number of vehicles to be added

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1.5.2 Document Lessons Learned

- Necessary documents to be provided to the drivers of each cabs

1.5.3 Update Files/Records

- Customer Care center will record necessary information regarding the
future improvement and betterment of existence service and record their
reviews over the service.
- Further information and special packages to be informed to its loyal
customers through customer database.

1.5.4 Gain Formal Acceptance

- Get approval from required governmental authorities like NHA, Traffic police etc
- Get Transport Ministry NOC over its operation of Cab service within the city.

1.5.5 Archive Files/Documents

- Master plan of the project to be recorded and shelf the plan for future
reference.

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Risk Register (Cab Service)

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Project Risk Register

Cab Service
Risk Identification Qualitative Rating Risk Response

Risk Risk Probabi Impact Risk Risk Risk Response Trigger Risk
Category lity Score Ranking Owner
Car theft by driver or by any Theft 7 9 63 1  Contacting the tracker service Cabs movement in Admin
other individual which may to take necessary action. areas where theft rate Officer
cause monetary losses to the  Contacting the driver to is high
business investigate the situation Bad car security
 If not recovered, claiming systems
insurance
Cab torched & damaged due to Damage 6 9 54 2  Investigating the situation Bad law and order Admin
protest and bad law and order  Lodging FIR situation Officer
situation which may cause  Claiming insurance Protests
monetary losses to the business  Making effort to avoid similar
situation in future
The prices of CNG increases Cost 9 5 45 3  Increasing the fairs International price Finance
due to Government regulations Increment  Comparative analysis of Petrol, hike Officer
or international price increase CNG & Diesel and choosing the Change in
which will increase the fair rates most efficient government
and may divert customers  If applicable, replacing vehicles regulation
with fuel efficient Changed
Government
Car accident Accident 6 7 42 4 Inquring the condition of driver and Poor tyre conditions, Admin
sending him/her to hospital if not following traffic Officer
necessary rules, poorly
Repairing the car/claiming maintained car,
insurance negligence etc
Problem in Radio Defect 4 10 40 5 Informing the concerned Fault in radio Manager
Communication Channel due to department about problem transmission IT
a fault in system which can halt Using alternate option available for Conflicting radio
the whole operations eg. the alternate radio connection or signals
mobile phones Power break downs

Lack of trust on cab service due Physiologic 6 6 36 6 Building trust through marketing Increased accidents PR
to believe that the driver might al Effect efforts of customer theft in Specialist
help thieves to rob them Providing guarantees or may be cabs, bad word of
redemption in case of theft mouth
Shift toward other means of Trend Shift 5 5 35 7 Available response would be to Low prices and easy 9 Finance
transport BBA
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to low price, decrease fair price, enhance availability of Officer
causing decrease in sales marketing efforts, provide value substitute
 Project Management Cab Service

added service etc

Decreased sale due to strike Law & 7 4 32 8 Waiting for law and order situation Political instability, Admin
calls, halting operations Order improvement burning speech or Officer
opinion, marshal law
etc
Threat to safety of driver due to Criminal 6 4 24 9 Separating the driver portion in cab An angry and low Driver
alcoholic/lunatic/angry Conduct tempered customer,
customers A person alcoholed
Price of cab vehicle rises before Increased 4 4 16 10 Contacting all sources for lower Change in tax or Finance
proposed purchase Cost price import regulationi, Officer
Buy the increased priced vehicles decrease supply of
car etc
Official/Unofficial challans by Increased 10 1 10 11 Paying the challan Passing from routes Drivers
traffic police, causing Cost officially/unofficially where traffic police
disruptions and increased cost officers stands

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