Simon Hunt
Call Center resume
KNOWLEDGE OF CAREER OBJECTIVE
Customer satisfaction A committed and well-motivated young person who aspires to hold a position
where he will be able to interact with customers on a daily basis. Highly
Prequalifying prospects articulate & having a clear friendly voice, Simon is more than able to offer
concise & polite assistance in a phone conversation. He is currently looking for
an exciting opportunity in a customer focused environment, where he will be
Arranging call backs able to deliver a high quality service & support his employer’s vision.
Switchboard duties ACADEMIC QUALIFICATIONS
Customer service Coventry North College 2011 - 2012
Diploma in Business Studies Pass
Reception duties
Telemarketing Birmingham South High School 2008 - 2011
Maths Pass
Cold calling English Pass
Geography Pass
Resolving problems Physics Pass
CALL CENTER SKILLS AQUIRED WHILST STUDYING
PERSONAL SKILLS Dealing with calls in a highly professional manner.
How to act as the first point of telephone contact for a customer.
Articulate Handling complaints in a diplomatic way.
Accurately updating customer records with information.
Prioritising work Responding to customers who have special communication needs, such as
language difficulties or disabilities.
IT literate Answering any queries quickly and efficiently.
Quickly understanding a callers point of view and to empathise with them.
Discrete Able to respond and adapt to the needs of all customers.
Fully aware of all laws & regulations regarding data protection.
Quickly processing information.
Team player
KEY COMPETENCIES
Time management
Excellent verbal and written communication skills.
Flexible Ability to work with minimum supervision in a busy environment.
Able to do repetitive tasks accurately over long periods of time.
Detail focused Working knowledge of MS Office software and spreadsheets.
SELECTED ACHIVIEVEMENTS
Qualified to ITIL Foundation level.
PERSONAL DETAILS Run a blog on how to ‘Exceed customer expectations & encourage repeat business’.
Successfully completed a four week Advanced First Aid Course.
Simon Hunt
HOBBIES & INTERESTS
Dayjob Ltd
120 Vyse Street
Simon is an amateur actor, and has not only helped to organise school plays but
Birmingham
also played parts in them. He is also a member of a local debating society, where is
B18 6NF
gets to speak in front of audiences and has to hold in depth conversations for long
England, UK
periods of time.
T: 0044 121 638 0026
M: 0044 121 638 0026
E:
[email protected] REFERENCES – Available on request.
Copyright information - Please read
© This student Call Center resume template is the copyright of Dayjob Ltd 2012. Jobseekers may download and use this
example for their own personal use to help them create their own unique academic resume. You are most welcome to
link to any page on our site www.dayjob.com. However this sample must not be distributed or made available on other
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