XAVIER UNIVERSITY – ATENEO DE CAGAYAN

COLLEGE OF COMPUTER STUDIES

DEPARTMENT OF INFORMATION SYSTEMS

Local Area Network Service Queue Management Systems

TITLE PAGE
A CAPSTONE PROJECT
presented to the Faculty of the
College of Computer Studies of Xavier University
Ateneo de Cagayan – Cagayan de Oro City

In Partial fulfillment
of the requirement for the Degree
BACHELOR OF SCIENCE IN INFORMATION SYSTEMS

Submitted By:

Jamero, Joey Ranier L.

Laplap, Elmo Nickol C.
Liloc, Mark Anthony
Orlanes, Glen Darwyn T.

March 2019
 ABSTRACT

This capstone project entitled as “Local Area Network Service Queue

Management System”, a web application-based queueing system for Cagayan

de Oro City Health Office. This capstone project was suggested by the

Information and Communication Technology at Cagayan de Oro City Hall. This

study focuses on the development of a prototype, based on problem of waiting

in line management system that some of the client in Cagayan de Oro City

Health Office are dissatisfied due to the disorderly queue management. This

capstone used Modified Waterfall Model as a structured research design and

specifically the phases are: Requirements Gathering, System Analysis, System

Design, Prototype Development, Testing and Evaluation. The Requirements

gathered from interview and research. The System Design will include the

database and diagram for waiting line management and generating reports.

Inclusion for specific objectives are to develop the prototype (the languages are

HTML, PHP, JavaScript and MySQL), test the system (functionality and the

database will be tested). The results of the evaluation are previewed by the

survey we conducted for the clients and employees. The benefits of this

capstone give a formal and organized line management for the patients, clients,

and visitors. This study aims to design and improve the manual type of the

queuing system in the City Health Office. This study will solve the queuing

problem of the City Health Office and to put proper order in the queueing of the

transacting public. The design of the system can help to eliminate the

dissatisfaction and stress with clients and employee at the City Health Office.
 CERTIFICATE OF ORIGINALITY

This is to certify that we assume full responsibility over the work entitled “Local

Area Network Service Queue Management System” submitted as a

requirement for the degree BACHELOR OF SCIENCE IN INFORMATION

SYSTEMS at the College of Computer Studies, Xavier University – Ateneo de

Cagayan, that the works of our own, that this is original except as specified in

the acknowledgements, footnotes, or in the references and that this has never

been submitted to this or any other school for a degree or other requirements .

JOEY RANIER L. JAMERO

ELMO NICKOL C. LAPLAP

MARK ANTHONY LILOC

GLEN DARWYN T. ORLANES

MARCH 2019
 ACKNOWLEDGEMENT

This Capstone Project,” Local Area Network Service Queue

Management System” has one of the most academic challenging in our journey,

we would like to express our deepest gratitude to these proponents who guided

us during our capstone project. We are grateful to all of those with whom we

had the pleasure to work during this and other related capstone project.

To our Panelist, Florence Reyes and Jessie Lagrosas, for believing and

understanding us.

To our Parents, who support our skills and trust us for allowing us to

engage in full-time task.

To our Mentor, David Pestaño, for understanding us and reviewing our

revision and imparting his knowledge and ideas despite his busy schedule.

To our Guest Panel, Gerardo Doroja for understanding us and

recommend our capstone project.

To our Capstone Coordinator, Meldie Apag, for guiding a knowledge to

create a capstone project.

To the LGU-Cagayan de Oro ICT Department, for suggesting and giving

us an idea about the capstone project.

Lastly, To Almighty God, who grant us an intelligence, encouragement

and skills to achieve the requirements of our journey.

 ADVISER’S RECOMMENDATION SHEET

This Capstone entitled

Local Area Network Service Queue Management Systems

By:

Jamero, Joey Ranier

Laplap, Elmo Nickol

Liloc, Mark Anthony

Orlanes, Glen Darwyn

And submitted in Partial Fulfillment of the Requirement for

Bachelor of Science in Information Systems has been examined and is

recommended for defense.

_______________________________

David Mark R. Pestaño

Capstone Adviser

March 2019

Date
 PANEL’S APPROVAL SHEET

This Capstone entitled

Local Area Network Service Queue Management Systems

By:

Jamero, Joey Ranier

Laplap, Elmo Nickol

Liloc, Mark Anthony

Orlanes, Glen Darwyn

After having been represented is hereby approved by the following members

of the panel

____________________ ___________________________

Engr. Florence B. Reyes Engr. Gerardo S. Doroja, MSCS

Panelist Panelist

____________________________

Jessie Christopher E. Lagrosas

Adviser
CAPSTONE COORDINATOR, CHAIR, AND DEAN’S ACCEPTANCE

This Capstone entitled

Local Area Network Service Queue Management Systems

After having recommended and approval is hereby accepted by the

Department of Information Systems of the College of Computer Studies

___________________

Meldie A. Apag, DIT

Capstone Coordinator

___________________

Meldie A. Apag, DIT

IS Chairperson

___________________________

Engr. Gerardo S. Doroja, MSCS

Dean

March 2019

Date
 TABLE OF CONTENTS

TITLE PAGE .................................................................................................... i

ABSTRACT ..................................................................................................... ii

CERTIFICATE OF ORIGINALITY .................................................................. iii

ACKNOWLEDGEMENT ................................................................................ iv

ADVISER’S RECOMMENDATION SHEET .................................................... v

PANEL’S APPROVAL SHEET ...................................................................... vi

CAPSTONE COORDINATOR, CHAIR, AND DEAN’S ACCEPTANCE ....... vii

TABLE OF CONTENTS ............................................................................... viii

LIST OF FIGURES ........................................................................................ xii

LIST OF TABLES ........................................................................................ xiii

LIST OF SCREENSHOTS ........................................................................... xiv

CHAPTER I: INTRODUCTION....................................................................... 1

1.1. Background of the Study .................................................................... 1

1.2. Conceptual Framework ...................................................................... 2
1.3. Statement of the Problem ................................................................... 3
1.4. Objective of the Study ........................................................................ 3
1.4.1. General Objective ........................................................................ 3

1.4.2. Specific Objectives....................................................................... 3

1.5. Significance of the Study .................................................................... 4

1.6. Scope and Limitation .......................................................................... 4
1.7. Definition of Terms ............................................................................. 5
CHAPTER II: REVIEW OF RELATED LITERATURE ................................... 7
 2.1. Foreign Literature ............................................................................... 7
2.2. Local Literature ................................................................................. 10
2.3. Synthesis .......................................................................................... 12
CHAPTER III: RESEARCH METHODOLOGY............................................. 13

3.1. Research Design .............................................................................. 13

3.2. Methodology ..................................................................................... 14
3.2.1. Requirements Gathering ............................................................ 14

3.2.2. Analysis ..................................................................................... 14

3.2.3. Design ........................................................................................ 14

3.2.4. Prototype Development ............................................................. 15

3.2.5. Testing ....................................................................................... 15

3.2.6. Evaluation .................................................................................. 15

CHAPTER IV: RESULTS AND DISCUSSION ............................................. 16

4.1. Requirements Gathering................................................................ 16

4.1.1. Interview Gathering .................................................................... 17

4.1.2. Hardware Gathering................................................................... 18

4.1.3. Software Gathering .................................................................... 18

4.2. System Analysis ............................................................................... 19

4.2.1. Business Analysis ...................................................................... 19

4.2.2. Numerical Analysis .................................................................... 19

4.3. System Design ................................................................................. 19

4.3.1. Network Design.......................................................................... 19

4.3.2. Entity Relationship Diagram ....................................................... 20

4.3.3. Relational Mapping .................................................................... 21

4.3.4. Data Flow Diagram .................................................................... 21

 4.3.1. Use Case Diagram..................................................................... 22

4.3.5. Business Process Model and Notation ...................................... 23

4.4. Prototype Development .................................................................... 24

4.5. Testing............................................................................................. 31
4.5.1. Functionality Testing .................................................................. 31

4.5.2. Database Testing ....................................................................... 31

4.6. Evaluation ....................................................................................... 32

4.6.1. Usability ..................................................................................... 33

4.6.2. Functionality ............................................................................... 34

4.6.3. Reliability ................................................................................... 35

4.6.4. Network ...................................................................................... 36

4.6.5. Database ................................................................................... 37

4.6.6. GUI ............................................................................................ 38

4.6.7. Prototype ................................................................................... 39

4.6.8. Suggestion and Feedback ......................................................... 39

CHAPTER V: SUMMARY, CONCLUSION AND RECOMMENDATION ..... 40

5.1. Summary .......................................................................................... 40

5.2. Conclusions ...................................................................................... 40
5.3. Recommendations and Future Work ................................................ 41
REFERENCES .............................................................................................. 42

APPENDIX A................................................................................................. 46

APPENDIX B................................................................................................. 47

APPENDIX C................................................................................................. 48

APPENDIX D................................................................................................. 50
APPENDIX E ................................................................................................. 51

CURRICCULUM VITAE ................................................................................ 55

 LIST OF FIGURES

Figure 1: LANSMQS Conceptual Framework .............................................. 2

Figure 2: Modified Waterfall Model ............................................................ 13

Figure 3: Network Design ........................................................................... 19

Figure 4: Entity Relationship Diagram ....................................................... 20

Figure 5: Relational Mapping...................................................................... 21

Figure 6: Data Flow Diagram ...................................................................... 21

Figure 7: Use-case Diagram ....................................................................... 22

Figure 8: Business Process Model and Notation ..................................... 23

Figure 9: Bar Graph ..................................................................................... 32

 LIST OF TABLES

Table 1: Requirements Gathering .............................................................. 16

Table 2: Hardware Gathering ...................................................................... 18

Table 3: Functionality Testing .................................................................... 31

Table 4: Database Testing .......................................................................... 32

 LIST OF SCREENSHOTS

Screenshot 1: Queue Management Page .................................................. 24

Screenshot 2: Client Function Page .......................................................... 25

Screenshot 3: LSQMS Monitor ................................................................... 25

Screenshot 4: Selection of Services .......................................................... 26

Screenshot 5: Ticket Modal Dialog ............................................................ 27

Screenshot 6: Counter Function Page ...................................................... 27

Screenshot 7: Selection of Counter Assign .............................................. 28

Screenshot 8: Counter call page ................................................................ 28

Screenshot 9: Counter Clearing page ....................................................... 29

Screenshot 10: Dashboard ......................................................................... 30

Screenshot 11: History Table ..................................................................... 30

 CHAPTER I:

INTRODUCTION

Queuing process on client/customer interacting organizations sometimes

comes to the point where population of entries goes beyond full. This kind of

situation usually becomes disoriented, resulting potential clients to leave due to

the occurring problem. City Health Office holds many clients with many

purposes both urgent and personal mandate of others. Due to the population

of clients, manual queuing process usually disrupts after transacting visitors.

Coming up with a solution through queuing process may bring order to the

clients. Queue Management System (QMS) is used to control queues and it

focuses on client’s priority segregation, helps to manage the expectation of the

client to keep the counter and front desk from unnecessary. QMS helps to

monitor the number of serving and priority for satisfaction of the client, usually

conducted to analyze the basic information about specific waiting area. QMS

examines every component of waiting in line to be served, including the arrival

process, service process, number of servers, number of priority and the number

of clients.

1.1. Background of the Study

The City Health Office delivers integrated public health and curative

services to the whole populate of Cagayan de Oro City, having an approach in

promoting better health. Primarily, to deliver preventive health services to the

80 barangays of the city. To respond and provide health logistics and personnel

Local Area Network Service Queue Management System

Introduction 2

during emergencies brought about by disasters may it be man-made or by

natural calamities.

The approach of the study aims to improve the flow of transacting clients

through an automated queue management system to put order in this public

agency. Implementing a Local Area Network Service Queue Management

System would be more efficient to eliminate long queue, to provide valuable

data and to reduce the complaints of the clients.

1.2. Conceptual Framework

Figure 1: LANSMQS Conceptual Framework

LANSQMS will be used as a conceptual framework. Based on Figure 1,

shows the steps of how the system processed or IPO(Input-Process-Output)

model for Service Queue Management System, based on the figure 1 shown,

the client can use the device to choose some services includes Medical, Dental,

Pharmacy and Animal Bite. After choosing services, the ticket automatically

printed. The Operator can access to the prototype to log-in as a counter and

process a transaction.

Local Area Network Service Queue Management System

Introduction 3

1.3. Statement of the Problem

The problem in City Health Office are at a disadvantage on their

waiting line system or queuing process, client dissatisfaction due to

misleading action by the counter, client overload and missed calls from

counter. Some of these problems are common in City Health Office. This

issue in the lobby creates a gradual disruption and disarrangement, giving

the clients a concept of a bad feedback and dissatisfaction.

1.4. Objective of the Study

1.4.1. General Objective

To design and introduce the development of a Local Area

Network Service Queue Management System at the City Health Office

of Cagayan de Oro.

1.4.2. Specific Objectives

 To gather information from the City Health Office regarding their

queuing management from the administrator or the operator.

 To analyze the information gathered from the City Health Office

for us to create a solution for the problem.

 To design the Local Area Network Service Queue Management

System.

 To develop the prototype Local Area Network Service Queue

Management System.

 To test the prototype.

 To evaluate the prototype by our clients, with a request for

feedbacks, suggestions, desired preferences.

Local Area Network Service Queue Management System

Introduction 4

1.5. Significance of the Study

The benefits of this study are that is to give a formal and organized

line management for the patients, clients, and visitors. As they can see their

que, the status and updates for the person to know the progress in line. This

will give the people an idea for themselves whether to register for a queue

or not, depending on their situation. Overall, the study will help the office

organize the people properly and efficiently.

1.6. Scope and Limitation

The study aims to design and improve the manual type of the queuing

system in the City Health Office. The team focuses on developing a queuing

process that will handle the waiting line system in an organized manner and

the process will be more efficient than the last one. The system will benefit

both clients and the personnel serving the clients, do they well serve be

waiting for their number to be called. The counter personnel can serve the

clients. The system will provide print-out queuing numbers for each client in

depending on the type of services or consultation. The system consists of a

database and admin user logins. The functionalities that it offers includes,

client queuing with 4 sub-categorized peripherals for the 4 lanes which

includes: (1) Medical (2) Dental (3) Pharmacy and (4) Animal Bite. It will also

consist of queuing records and waiting queue of client’s consultations. The

researchers will be using the modified waterfall model as a design that

based on cycling process of analyzing, designing developing, testing and

evaluating for its methodology to run down the process of the study.

Local Area Network Service Queue Management System

Introduction 5

1.7. Definition of Terms

Apache – A web server software that enables a computer to host one or

more websites that can be accessed over the Internet using a Web

browser.

Bus Topology - a specific kind of network topology in which all the

various devices in the network are connected to a single cable or line.

Conceptual Framework - A conceptual framework is an analytical tool

with several variations and contexts.

HTML – (Hypertext Markup Language) a standardized system for

tagging text files to achieve font, color, graphic, and hyperlink effects on

World Wide Web pages

JavaScript - an object-oriented computer programming language

commonly used to create interactive effects within web browsers.

LAN (Local Area Network) - a computer network that links devices

within a building or group of adjacent buildings.

Localhost - It is used to access the network services that are running

on the host via the loopback network interface.

MySQL – (Structured Query Language) a domain-specific language

used in programming and designed for managing data held in a

relational database management system, or for stream processing in a

relational data stream management system.

PHP – (Personal Home Page) a script language and interpreter that is

freely available and used primarily on Linux Web servers.

Prototype - a first, typical or preliminary model of the design.

Local Area Network Service Queue Management System

Introduction 6

Queue - a line or sequence of people or vehicles awaiting their turn to

be attended to or to proceed.

Waterfall model – the sequential approach implemented in software

development.

XAMPP - It is a simple, lightweight Apache distribution that makes it

extremely easy for developers to create a local web server for testing

and deployment purposes.

Local Area Network Service Queue Management System

 CHAPTER II:

REVIEW OF RELATED LITERATURE

Queue management is no exception. As you strive to improve this critical

juncture of the customer journey, a well-built tech stack can save money and

time, gain more efficiencies, reduce customer wait times, increase impulse

sales, provide better analytical insights, and more. Let's take a step back. When

we talk about a queue management tech stack, we're referring to the collection

of tools used by managers to monitor, measure, and manage the queuing

process and the surrounding customer experience. That’s why many

businesses are looking to add real-time customer feedback mechanisms into

their queues, capturing customer feedback on the spot to identify sore points

and gauge the response to their queue management efforts. [1]

Automated queue management system is a system that helps service

provider to manage customer in efficient way. The system can ease the

customer flow management which is useful for manager of the service provider

(Uddin et al. 2016) [2].

An interesting aspect of queuing process resides in the measures of its

system’s performance, especially in terms of average service rate, systems,

utilization and the costs implied for a given capacity level (Vasanthi et al. 2016)

[3].

2.1. Foreign Literature

One was the Comodo, a global innovator and developer of cybersecurity

solutions and the worldwide leader in digital certificates, today announced that

Local Area Network Service Queue Management System

Review of Related Literature 8

the company is offering one year of the Comodo Help Desk support service,

free for all managed service providers (MSPs). [4]

Queuing systems or waiting lines exist throughout society and their

adequacy has strong effect on quality of service and productivity. Queuing

theory is concerned with mathematical study of queues or waiting lines,

formulating mathematical models of queues and measuring performance using

these models. Waiting lines are formed whenever the current demand for a

service exceeds the current capacity to provide that service. Because of

difficulty in accurately predicting arrival pattern of customers for service and/or

how much time is required to provide service to each customer, accurate

decision regarding the capacity to be provided is made quite difficult. Excess

service capacity involves excessive costs due to underutilization and

insufficient capacity to meet peak loads causes waiting lines to become

excessively long and customers may even quit the waiting lines. [5]

Now, instead of having your user agents work the requests they have

already been assigned, they will start empty handed and rather ask the system

to get the next request in queue. Working queue based also has the benefit that

a user agent will normally only has one single open request (the one last pulled

from the queue). [6]

In a hospital context one could find the choices at reception for “A -

Scheduled Examination” or “B - Urgency”. The term queue does not refer to a

physical queue. . It is more like a virtual queue, a way of dividing the customers

into the several issues they wish to deal with. The queue itself might be

organized as the staff wishes, this research done by Rendeiro da Silva (2016)

[7].

Local Area Network Service Queue Management System

Review of Related Literature 9

Queue management is a set of principles aimed at controlling customer

flow and streamlining the queuing experience. Although usually we only take

into account the effects of long queues on regular visitors, everybody — from

customers to manager and top-level administration — benefits from proper

queue management [8].

The findings would be useful to systems which make use of multiple

queues in a bid to reduce their waiting times. e.g Hospitals, banks etc. In

addition to this, if this arrangement helps in minimizing cost to the

establishment, it would not have only improved on the customer’s general

satisfaction with the organization, but it would have improved on the smooth

running of the organization and increase system’s revenue [9].

It has been widely used in Operations Research to calculate the waiting

times and the resources required to service customers in call centers, service

patients in hospitals and traffic engineering. It is also used in computer science

for analyzing the stacks (a queue storing system state) used for running the

processes and resources on the CPU [10].

The QMS is envisioned to significantly ease the flow of consular clients,

eliminate long queues, prevent overcrowding and ultimately enhance the

client’s experience while availing of the Embassy’s consular services. Upon

entry, clients will get a number/ticket from the QMS by simply pressing a

selection on a touchscreen monitor. The client may choose from the following

consular-related services: Passport Renewal with Appointment, Visa Services,

Civil Registry Services, and Other Passport-related

Services/Notarials/Authentication. A network of LED monitors and an

automated public-address system will then alert clients when it is their turn to

Local Area Network Service Queue Management System

 Review of Related Literature 10

be served and will direct them to the proper window for their desired transaction

[11].

2.2. Local Literature

The airline is adopting digital innovations to provide better services and

“seamless experience” to the passengers. The kiosks are equipped with a

cloud-based queue management system (QMS) that will enable customers to

see their approximate waiting time. The QMS will thus help the airline plan for

the appropriate manpower or frontliners that will manage customers’ concerns

more efficiently, the executives noted. [12]

QUEUEING up to ride the Metro Rail Transit (MRT) Line 3 may take a

bit longer than usual, as the transportation department implementing the

significant reduced its speed of the train system, as it conducts an audit of what

it found to be an irregularity in the system’s hardware. [13]

According to Mr. Noel T. Banauag, Financial Management Information

System (FMIS) officer, the QMS was set up to streamline long lines in front of

the Accounting office during peak periods such as enrollment and paying of

school fees (Anagaran, J. & Andres B., 2018) [14].

Access to essential drugs is constrained by limited availability, irrational

use and high costs (DOH, 2008). Availability of medicines is dependent on the

presence of doctors to prescribe drugs and the existence of drugstores or

pharmacies in the area. As private physicians charge for their services, long

queues for government physicians in the public health facilities are often the

norm [15].

The new CCTV cameras will monitor the train doors, which will be

projected on a monitor that the train driver will see. LRMC said this will ensure

Local Area Network Service Queue Management System

Review of Related Literature 11

all doors are safely shut as a train car moves from one station to another. The

new surveillance system would also be equipped with technology that could

count the number of passengers in a station’s queue line. It will likewise keep

an eye on guarded locations for any security breach. Metro Pacific Investment

Corp. is one of three Philippine subsidiaries of Hong Kong’s First Pacific Co.

Ltd., the others being PLDT, Inc. and Philex Mining Corp. Hastings Holdings,

Inc., a unit of PLDT Beneficial Trust Fund subsidiary MediaQuest Holdings, Inc.,

maintains an interest in BusinessWorld through the Philippine Star Group [16].

The researcher utilized a descriptive type of research in the actual

fourteen days of observation in four (4) different sections in the enrolment

process to monitor the predominant activities in the inter-arrival time of students

and service time of the servers for every post/window/s of the said

sections/offices. Analysis and interpretation of the gathered data were done by

applying the process of queueing model [17].

The long queues of ships and trucks were studied to identify the optimal

number of berths and truck gates to create a faster movement of containers

inside and outside of the port [18].

They urged the public to make use of the online appointment system and

book one out of the 40 available slots daily. The system is currently on its pilot

run in LTO pilot offices in Pasig, Muntinlupa, Novaliches and Marikina [19].

Like many people the world over, most of my banking transactions can

be done online. Going into a branch would mean enduring long queues. It can

easily take thirty minutes or more just to complete my transactions in my local

branch in Manila. Unfortunately, for cash and cheque transactions, there often

isn’t a choice [20].

Local Area Network Service Queue Management System

 Review of Related Literature 12

2.3. Synthesis

The analysis of queuing management systems conducts its similarity

that it has seen, and some may different in management. Such as transit

monitor, hospitals, pharmacies, foreign and national banks, and more queue

systems that implement any priority can manifest its needs in learning in City

Health in Cagayan de Oro.

In all aspects on QMS, there’s a lot of opportunity to put on a easier

process to be considerable and most of all, this system serves as a driving

forces to organize in terms of filling the stack with neatness.

In Help Desk manages in case of emergency, serving some customers,

victims, and so on. Help desk has related to queueing management systems

where some various like e-mail, phonebook, and more.

By operating the queue priority is different basis in managing the

transitory of the systems and supports any operation in queue management

systems.

Local Area Network Service Queue Management System

 CHAPTER III:

RESEARCH METHODOLOGY

3.1. Research Design

The structure of the research design is Modified Waterfall Model. In

this model based on cycling process of analyzing, designing, prototyping,

developing, testing and evaluating.

Figure 2: Modified Waterfall Model

Waterfall Model is efficient for City Health Office, data gathered from

observing the interview by the proponent to the staff of the company, the system

will be tested the functionality and database.

Local Area Network Service Queue Management System

Research Methodology 14

3.2. Methodology

3.2.1. Requirements Gathering

Since two members of the team had an Internship Program in the

Company but different Department. The team observe that the Internship

Supervisor, Ms. Mary Joy Mecca, a Project Manager from the Information and

Community Technology- Geographic Information System (ICT-GIS) conducted

an Interview to the staff of City Health Office to know what the problem of their

client is; She concludes that the company lacks Service Queue Management

System or Waiting Line Management System. The Interns and its supervisors

from ICT-GIS gathered a software requirement PHP for functioning, HTML and

CSS for Web Browsing and Web Design. The team also gather its requirement

about the attributes of database include Priority Number, Counter Number,

Counter Name and its Transactions.

3.2.2. Analysis

In this phase, the proponent will be able to analyze and review the

functionality and the process of the transaction between the clients and

counters. The team were planning to implement the Queue Management

System by using Gantt Chart.

3.2.3. Design

In this phase, the team will be able to design the prototype by using CSS.

The team will be able to design a diagram includes (1) use case diagram, (2)

entity-relationship diagram (ERD), (3) flowchart, (4) Data Flow Diagram (DFD)

and (5) Graphical User Interface (GUI). The proponent creates a design of

prototype to show the sample design of the prototype for GUI.

Local Area Network Service Queue Management System

Research Methodology 15

3.2.4. Prototype Development

The team will be able develop a prototype using the Notepad++ by its

programming language include HTML, JavaScript, PHP, MySQL and CSS.

3.2.5. Testing

The team will be able to conduct a functional and database testing to the

staff of the company by using the internet browser.

3.2.5.1. Functionality Testing

The function will be tested the structure of the data and the

structure query language.

3.2.5.2. Database Testing

The database will be tested by its entity and data.

3.2.6. Evaluation

The team will be able to create a survey or feedback and suggestion

about the Web-based Service Queue Management System to conduct an

evaluation about functional, graphical user interface and prototype to the clients

and the staffs of City Health Office.

3.2.6.1. GUI Evaluation

The team will be able to create a feedback and suggestion

about the graphical user interface of the proposed system.

Local Area Network Service Queue Management System

 CHAPTER IV:

RESULTS AND DISCUSSION

4.1. Requirements Gathering

The team gathered the hardware and software requirements for testing

and developing the prototype of the Local Area Network Service Queue

Management system, the hardware gathering will be discussed in Chapter

4.1.2. The table 4.1 shows the process of the client from each service.

Counter Name Process

Medical Get the priority number, proceed to

receive the medical certificate and

getting the schedule for doctor’s

consultation

Dental Get the priority number, get

schedule for doctor’s checkup first,

get a receipt

Pharmacy Get the priority number, get schedule

for doctor’s checkup first, get a

receipt

Animal Bite Get the priority number, get

schedule for doctor’s checkup first,

assess it with to the doctor, proceed

to release a receipt for vaccination

Table 1: Requirements Gathering

Local Area Network Service Queue Management System

Results and Discussion 17

4.1.1. Interview Gathering

As the proponent interviewed the Information Technology staff of City

Health Office, currently the situation of their system has no proper service. The

proponent stated that the City Health Office started with the two types of

transactions of each service; the Health cards (White and Green card) and then

the medical certificates, they are both involves recording client’s information in

which they have manual process involves physical exam, cashier, the receiving

of requirement and the receiving. When it comes of documentation, the City

Health Office can produce report on stats, number of clients served and those

who has registered for health cards and medical certificates; The City Health

Office conclude the best ways to keep clients occupied in the queue is to keep

the clients entertained while waiting. There are two windows is currently

implemented on the queuing system, 2 cashier windows and 4 windows for

receiving and releasing. On the busier days like Tuesdays and Thursdays, you

can audibly hear clients complaining. It’s safe to say, not always happy. To keep

tracking on the client’s queue is we record the client’s info and taken their

pictures, the client must line up again like before. The staff in City Health Office

want to have the system fully implemented as it was intended. They’re adjusting

as needed but that’s because after they have recorded the client info they can

no longer track their progress. The City Health Office have printed instructions,

but it is not always followed. The Interview Question can be showed in Appendix

A.

Local Area Network Service Queue Management System

Results and Discussion 18

4.1.2. Hardware Gathering

Hardware Usability

Personal Computer For development

POS Printer For printing a ticket

HDMI Connection between Monitor

and PC

LAN Cable Connection between the

Router and PC

Widescreen Monitor For Observing Queues

Speaker For calling the number to

serve

Router To access the server or

database

Table 2: Hardware Gathering

The team gathered a hardware to develop the prototype of Local

Area Network Service. Table 3 shows how can the team use the hardware

to develop the prototype.

4.1.3. Software Gathering

Software Usability

Xampp To access the system

Notepad++ To develop the system

Web Browser (Chrome, To test the system

Firefox, Internet Explorer)

Table 3: Software Gathering

Local Area Network Service Queue Management System

Results and Discussion 19

4.2. System Analysis

4.2.1. Business Analysis

The team suggest a dashboard include a report to monitor the number

of clients served and recording the numerical data. The current situation of the

system of the City Health Office has no proper server.

4.2.2. Numerical Analysis

The team can analyze the maximum number of the data and cut-off

time of the local area network service queue management system.

4.3. System Design

4.3.1. Network Design

Figure 3: Network Design

Local Area Network Service Queue Management System

Results and Discussion 20

As shown in Figure 3, The server is main source of all queuing system,

the switch serves as “the power regulator” to indicate the sending information

to the server. The router is carrying the internet connect to the respective

counter/service; Four counters contains in each service and it sends directly to

the front desk. The front desk is the responsible for give the information to the

client who need services. After the series of transactions, all the data are stored

in server transmits to the system unit, and then the system unit will send the

data to the monitor to display a priority number and the services.

4.3.2. Entity Relationship Diagram

Figure 4: Entity Relationship Diagram

As shown in figure 4, there are two different entities include Counter and

Ticket.

Local Area Network Service Queue Management System

Results and Discussion 21

4.3.3. Relational Mapping

Figure 5: Relational Mapping

The Relational Mapping, shown in Figure 5, The relationship has the 2

primary keys include Customer_ID and Ticket_ID.

4.3.4. Data Flow Diagram

Figure 6: Data Flow Diagram

Local Area Network Service Queue Management System

Results and Discussion 22

Data Flow Diagram shows the system with multiple process and

emphasizes the interaction between the Operator, Client (system user) and the

Queuing Management System.

4.3.1. Use Case Diagram

Figure 7: Use-case Diagram

Use case diagram of the Local Area Network Service Queue

Management Systems shows the actors, the process that they are involved.

The operator generates its report because we want to observe which counter

Local Area Network Service Queue Management System

Results and Discussion 23

an abundant client has (e.g.: How many clients serving by time, day, month,

and year). Thus, the update of the priority number will be updated, also the

counter. The client will ask for priority number and observed the monitor and

wait for their serving. Then, proceed to the counter when the priority number is

called.

4.3.5. Business Process Model and Notation

Figure 8: Business Process Model and Notation

Local Area Network Service Queue Management System

Results and Discussion 24

The Business Process Model and Notation (Figure 4.5) shows the process

of the new queuing system when the client, system and the operator have met.

The steps or process is standard, as it has no optional action but only choosing

upon the within the four options in the system which are “Pharmacy”, “Medical”,

“Dental” and “Animal Bite”.

4.4. Prototype Development

Screenshot 1: Queue Management Page

Screenshot 1 shows the homepage of the LAN Service Queue

Management System where the client and the operator can see their

designated functions on the login page.

Local Area Network Service Queue Management System

Results and Discussion 25

Screenshot 2: Client Function Page

In Screenshot 2, when selected from the client function will have also

have two options, which are front desk and monitor. Frontdesk will function of

having a request for a priority number and Monitor will view the page of the

current status of what number is being currently served.

Screenshot 3: LSQMS Monitor

Screenshot 3 will be the LSQMS Monitor, where the user can observe

the recent status of the number being served. Consist of 4 counters namely,

“Medical”, “Dental”, “Pharmacy”, and “Animal Bite”.

Local Area Network Service Queue Management System

Results and Discussion 26

Screenshot 4: Selection of Services

Screenshot 4 shows the selection of services. The clients may now

choose their preferred counter.

Local Area Network Service Queue Management System

Results and Discussion 27

Screenshot 5: Ticket Modal Dialog

Screenshot 5 display the modal dialog, an output of the ticket. It is a

result from Screen shot 4.

Screenshot 6: Counter Function Page

Screenshot 6 shows the controls of the counter when the “operators”

button is clicked from screen shot 1. “Counter” button is used for calling/serving

the client. Clear button is used to reset all services of the day.

Local Area Network Service Queue Management System

Results and Discussion 28

Screenshot 7: Selection of Counter Assign

When clicking the counter button from screenshot 5 Screenshot

6 will appear. It shows that there are four options. Choosing the option may lead

you on seeing the status of the counter.

Screenshot 8: Counter call page

When clicking one of the counters on screenshot 6, screenshot 7 will

appear, this page can update the servings for the upcoming client.

Local Area Network Service Queue Management System

Results and Discussion 29

Screenshot 9: Counter Clearing page

When the “clear” button is clicked from screenshot 9, screenshot 8 will

appear. This page can reset the counters back to zero at the end of the day.

Local Area Network Service Queue Management System

Results and Discussion 30

Screenshot 10: Dashboard

Screenshot 10 shows the generated report of the system. It is a result

from screenshot 1, the report button. The dashboard present the graph

presentation to monitor the capacity in each services.The dashboard also

present the average time of serving.

Screenshot 11: History Table

The screenshot 11 shows the history table, based on the action column

present the call and message button to prompt the client via SMS or phone

number.

Local Area Network Service Queue Management System

Results and Discussion 31

4.5. Testing

4.5.1. Functionality Testing

Function Yes No Remarks

Controller 

Ringing 

Monitor Display 

Network 

Multimedia Playlist 

Report 

Ticket Printing 

Documentation Ongoing

Animated Date & Time 

Login 

Upload and update 

Multimedia

Counter Assignment 

Dashboard Generator 

Table 3: Functionality Testing

Table 2 shows the functionality testing, it determines whether the

function of the system worked or not.

4.5.2. Database Testing

FUNCTION YES NO REMARKS

QUEUE 

Local Area Network Service Queue Management System

Results and Discussion 32

COUNTER 

HISTORY 

DASHBOARD 

Table 4: Database Testing

Table 3 shows the database testing, which is the query of database

whether worked or not.

4.6. Evaluation

Bar Graph
14
12
10
8
6
4
2
0

1 2 3 4 5

Figure 9: Bar Graph

The team has created copies of our survey regarding our prototype and

answered to the city health office employees and clients, evaluating the

functionality, usability, network design, reliability, and the prototype itself. The

figure below will represent the total ratings of the system that were answered

by the employees and clients.

Local Area Network Service Queue Management System

Results and Discussion 33

4.6.1. Usability

Local Area Network Service Queue Management System

Results and Discussion 34

4.6.2. Functionality

Local Area Network Service Queue Management System

Results and Discussion 35

4.6.3. Reliability

Local Area Network Service Queue Management System

Results and Discussion 36

4.6.4. Network

Local Area Network Service Queue Management System

Results and Discussion 37

4.6.5. Database

Local Area Network Service Queue Management System

Results and Discussion 38

4.6.6. GUI

Local Area Network Service Queue Management System

Results and Discussion 39

4.6.7. Prototype

4.6.8. Suggestion and Feedback

 Add a Color or maybe a logo of City health

office at background and clear at all.

 Lack of Manpower

 Lack of Equipment and Personnel

Local Area Network Service Queue Management System

 CHAPTER V:

SUMMARY, CONCLUSION AND RECOMMENDATION

5.1. Summary

The Cagayan de Oro City Health Office is a government agency that

delivers integrated public health and curative services to the whole populace of

Cagayan de Oro City, having an approach in promoting better health. The

agency provides health logistics and personnel during emergencies brought

about by disasters may it be man-made or by natural calamities.

The agency requested to the Information and Communication

Technology Department to develop a prototype that focus on the waiting line

management and client satisfaction, but is not yet materialized hence, this

project.

5.2. Conclusions

In the latest trends today, most government offices are already filled with

transacting clients due to awareness of their rights and privileges. The City

Health Office is one of those offices with so many clients which need controls

on their queuing knowing their manual method of doing it. A service queuing

management system will help improve and organize the queuing process with

greater efficiency. Reduction of manual work related to the queuing process.

Accelerating customer/client service in attending their needs. The prototype

offers a convenient process in queuing, organizing and recording of data. With

Local Area Network Service Queue Management System

Summary, Conclusion and Discussion 41

this, the office will be able to provide a more organized service to the clients

with less hassle.

5.3. Recommendations and Future Work

The team wants to recommend this prototype to be used soon. Also, this

can be used as a guide as reference for the future researchers. In terms of

queuing system researches, this research could also be reference featuring

iconic studies that could be helpful for others. The team also recommends an

improvement of the local area network service queue management system to

include the details of the report and transaction.

Local Area Network Service Queue Management System

 REFERENCES

[1] Kuklin, P., (2016, February. 16). How to Build Your Queue Management

Tech Stack? Retrieved from https://www.lavi.com/en/resources-detail/build-

queue-management-tech-stack

[2] Uddin, N. et al., (2015, December). Automated Queue Management

System. Retrieved from https://www.finextra.com/blogposting/8693/kiosks-

--a-solution-to-queuing-in-the-branch

[3] Vasanthi, J. et al., (2016, February). Efficient Queue Management on

Choice between Supermarkets. Retrieved from

https://www.finextra.com/blogposting/8693/kiosks---a-solution-to-queuing-

in-the-branch

[4] Clifton, N.J., (2017, September. 7). Comodo Announces One Year of

Free Help Desk Support for MSPs. Retrieved from

https://www.finextra.com/blogposting/8693/kiosks---a-solution-to-queuing-

in-the-branch

[5] Sridhar, M.S., (2015). Waiting Lines and Customer Satisfaction.

Retrieved from https://www.finextra.com/blogposting/8693/kiosks---a-

solution-to-queuing-in-the-branch

[6] Hjelm, S., (2018, September 3). How to Identify Your Most Important

Customer Service Inquiries? Retrieved from

https://www.finextra.com/blogposting/8693/kiosks---a-solution-to-queuing-

in-the-branch

Local Area Network Service Queue Management System

References 43

[7] da Silva, R., (2016, November). SIGA: Integrated Queue Management

System. Retrieved from

https://fenix.tecnico.ulisboa.pt/downloadFile/1689244997256701/Thesis.pd

[8] Lee, H., (2017, May 19). The Definitive Guide to Queue Management

Systems. Retrieved from https://www.qminder.com/what-is-queue-

management-system/

[9] Ambang, N., (2012, August). Improving system performance through

queue modifications. Retrieved from

https://www.finextra.com/blogposting/8693/kiosks---a-solution-to-queuing-

in-the-branch

[10] Sardana, A., (2017, Oct. 17). Queuing Theory for Evaluating System

Performance in Event Driven Architecture. Retrieved from

https://www.finextra.com/blogposting/8693/kiosks---a-solution-to-queuing-

in-the-branch

[11] Saudi Gazette, (2018, January 30). Philippine Embassy launches

queue management system. Retrieved from

https://www.finextra.com/blogposting/8693/kiosks---a-solution-to-queuing-

in-the-branch

[12] Iyog, C., (2018, November. 23). Cebu Pacific launches 24/7 automated

ticket system at NAIA. Retrieved from

https://www.finextra.com/blogposting/8693/kiosks---a-solution-to-queuing-

in-the-branch

[13] Cabel, I.C. & Furigay, C., (2017, June 15). Expect long MRT 3

commuter queues to be longer–DOTr. Retrieved from

Local Area Network Service Queue Management System

References 44

https://businessmirror.com.ph/expect-long-mrt-3-commuter-queues-to-be-

longer-dotr/

[14] Anagaran, J. & Andres B., (2018, March 21). Accounting employs ticket-

based QMS. Retrieved from http://usl.edu.ph/accounting-employs-ticket-

based-qms/?fbclid=IwAR37qSOZaeoHpScLSAZWVcPX-

y3VNXPEh2zleUdg4MxhZoE2ddZpqj_QnME

[15] Romualdez, A. et al., (2011). The Philippines Health System Review.

Retrieved from https://www.finextra.com/blogposting/8693/kiosks---a-

solution-to-queuing-in-the-branch

[16] Valdez, D., (2018, November 30). LRT-1 operator to spend P100M for

CCTV system. Retrieved from https://www.bworldonline.com/lrt-1-operator-

to-spend-p100m-for-cctv-system/

[17] Veluya, C., (2015). Proposed Queueing Systems to Minimize the

Waiting Time during Enrolment in Southern Luzon State University, Lucban,

Quezon. Retrieved from https://ejournals.ph/article.php?id=9928

[18] Navarro, M. et al., (2015, December). Queuing Theory Application using

Model Simulation: Solution to address Manila Port Congestion. Retrieved

from

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plication_using_Model_Simulation_Solution_to_address_Manila_Port_Con

gestion

[19] Sally, E., (2018, May 17). LTO sees improvement in the queuing system

due to online appointments. Retrieved from

https://kickerdaily.com/posts/2018/05/lto-sees-improvement-in-the-

queuing-system-due-to-online-appointment/

Local Area Network Service Queue Management System

References 45

[20] Po, L., (2013, 18 December). Kiosks - A Solution to Queuing in the

Branch. Retrieved from https://www.finextra.com/blogposting/8693/kiosks--

-a-solution-to-queuing-in-the-branch

Local Area Network Service Queue Management System

 APPENDIX A

INTERVIEW QUESTION

1. What are the transactions of each services?

2. What are your documentations?

3. What are the best ways to keep client occupied in the queue?

4. How many counters are existing in your company?

5. Do you think that this company need a LAN-SQMS? Why?

6. How do clients feel about your current process?

7. How do you keep track on clients’ queue?

8. Would you like to have preferred features to your system?

9. How does the current queuing process work and how would you like it

to be improved?

10. What is the process of each services

Date of Interview: January 28, 2019

Location: City Health Office

Position: ___________________

Local Area Network Service Queue Management System

 2018 2019
August September October November December January February
TASK W1 W2 W3 W4 W1 W2 W3 W4 W1 W2 W3 W4 W1 W2 W3 W4 W1 W2 W3 W4 W1 W2 W3 W4 W1 W2 W3 W4
Requirements Gathering
Interview
Gather Software Requirements
Gather Hardware Requirements
Gather Network Requirements

Analysis
Review the Procces of Waiting Line
Analyzing the data

Design
Use Case
ERD
Flowchart
Data Flow
GUI
Work Plan
APPENDIX B

Development
Coding

Testing
Functionality Testing
Database Testing

Evaluation
Usability
Internet

TOTAL
Completed
On-going

Local Area Network Service Queue Management System

 APPENDIX C

Evaluation Form

Local Area Network Service Queuing Management Systems for

The City Health Office – Cagayan de Oro

EVALUATION FORM

Name: ________________________ Age: _________

Work Position: __________________ Gender: ________

Your evaluation will help us to provide useful information to improve the

effectiveness of the system. Please rate your answer by checking the numbers
that corresponds to your observation

1 2 3 4 5
Strongly Somewhat Neither Somewhat Strongly
Disagree Disagree Agree Agree

Usability 1 2 3 4 5
It provides the simplest
information to the user
It gives the user an easy step
on how to operate
Functionality
The sets of functions are easy
All the assets are related to
the system and the purpose of
the company
Reliability
It can adapt more updates and
add-ons
It translates to the new trends
of information
Network
It has the simplest and well-
designed infrastructure
It connects so fast and easy

Local Area Network Service Queue Management System

Database
The relationship and the
entities are relatable
They relate to one storage
Graphical User Interface
It is user friendly
It is easy to learn
Prototype
It Is well designed
Well-developed structure

Suggestion/Feedback

Local Area Network Service Queue Management System

 APPENDIX D

Fill-up Form

Local Area Network Service Queue Management System

 APPENDIX E

SOURCE CODE

Dashoard.php

<html >
<head>
<script type="text/javascript" src="date_time.js"></script>

<center>
<img src="cdo_seal.png" height="150px";width="180px"/>
<img src="doh.png"height="150px";width="180px"/>
<img src="philhealth.png"height="150px";width="180px"/>
<img src="cho.png" height="150px";width="180px"/> </br>
<h2 style="font-family:Tahoma">Service Queueing System</h2>
</center>
<title>
Reports
</title>
<style type="text/css">
input {
background:#FBE507;
color: black;
font-family: Trebuchet MS;
font-size:25px;
padding: auto;}

table
{
border-spacing:25px;

}
td,tr {
background-color: blue;
width: 300px;
border: 12px white;
padding: 25px;
margin: 25px;
color:white;
text-align:center
}
a{
font-family:Arial;
font-size:20px;

}
body{
background-color:#31E509;
}

Local Area Network Service Queue Management System

</style>
<?php
$dbhandle= new mysqli('localhost','cityhealth','123','cho');
echo $dbhandle -> connect_error;
$query="SELECT * FROM queue";
$res=$dbhandle ->query($query);
?>

<script type="text/javascript"
src="https://www.gstatic.com/charts/loader.js"></script>
<script type="text/javascript">
google.charts.load('current', {'packages':['corechart']});
google.charts.setOnLoadCallback(drawChart);

function drawChart() {

var prio = google.visualization.arrayToDataTable([

['Name', 'Priority'],
<?php
while($row=$res->fetch_assoc())
{
echo "['".$row['Name']."',".$row['Priority']."],";

}
?>
]);<?php
$db= new mysqli('localhost','cityhealth','123','cho');
echo $db -> connect_error;
$sql="SELECT * FROM queue";
$result=$db ->query($sql);
?>

var serve = google.visualization.arrayToDataTable([

['Counter', 'Serving'],
<?php
while($tr=$result->fetch_assoc())
{
echo "['".$tr['Counter']."',".$tr['Serving']."],";

}
?>
]);

var option1 = {
title: 'Priority'
};
var option2 = {
title: 'Serving'

Local Area Network Service Queue Management System

 };

var chart_p = new

google.visualization.PieChart(document.getElementById('prio'));
var chart_s = new
google.visualization.PieChart(document.getElementById('serve'));

chart_p.draw(prio, option1);
chart_s.draw(serve,option2);
}
</script>

</head>

<body>
<table><tr><td>
<div left id="prio" style="width: 400px; height: 300px;"></div></td>
<td><div right id="serve" style="width: 400px; height:
300px;"></div></td></tr></table>

<table></tr>
<?php
$connection=mysqli_connect('localhost','cityhealth','123','cho');
if(!$connection){
echo "database error";
}

$sql="SELECT SUM(priority) AS `priority` FROM queue";

$res=mysqli_query($connection,$sql);
$data=mysqli_fetch_array($res);
echo"<td><a>Total no. of Clients:".$data['priority']." <a></td>";

mysqli_free_result($res);

?>
<?php
$connection=mysql_connect('localhost','cityhealth','123') or die ('Connection
Failed');
mysql_select_db('cho');
$query='Select SUM(serving),SUM(priority) FROM queue';
$result=mysql_query($query);
$i=0;

while($i<mysql_num_fields($result))
{
$meta= mysql_fetch_field($result,$i);

$i++;}

Local Area Network Service Queue Management System

 while ($row=mysql_fetch_row($result))
{

$count= count($row);
$x=1;
while ($x<$count)
{
$c_row=current($row);
next($row);
$x++;

$y=1;
while ($y<$count)
{
$d_row=current($row);
next($row);
$y++;

$answer=$d_row-$c_row;
echo"<td><a>Client Left:".($answer);
echo"</a></td>";
}
mysql_free_result($result);
mysql_close($connection);
?>

<td><a>
<span id="date_time"></span>
<script type="text/javascript">window.onload =
date_time('date_time');</script></a></td></tr><table>
</div>
<table><tr>
<td style="border: 10px white;padding: 15px;width:14px;margin: 15px;">
<input type="button" onclick="window.location.href='dashboard_report.php';"
value="Update" /></td>
<td style="border: 10px white;padding: 15px;width:14px;margin: 15px;"><input
type="button" onclick="window.location.href='history.php';" value="History"
/></td>
<td style="border: 10px white;padding: 15px;width:14px;margin: 15px;"><input
type="button" onclick="window.location.href='index.php';" value="Back"
/></td></tr>
</table>
</html>

Local Area Network Service Queue Management System

 CURRICCULUM VITAE

ELMO NICKOL C. LAPLAP

BLK. 18 LOT 8, VISTA GRANDE,
LUMBIA, CAGAYAN DE ORO CITY
[email protected]
09164728907

EDUCATIONAL ATTAINMENT
Bachelor of Science in Information System
Xavier University – Ateneo de Cagayan
March 2019

SKILLS

 Computer Literate  Knowledgeable in Database

(jQuery, MySQL, Apache)
 Proficient in MS Office  PC/Network
(Word, PowerPoint, Excel) Troubleshooting
 Basic Adobe Photoshop  Critical Thinking
 Basic Web Developing  Knowledgeable in System
Skills (PHP, HTML, Analysis and Design
JavaScript)
 Self-Motivation  Hardworking

RELATED EXPERIENCE/S

Position Company Name Company Inclusive Dates

Address
1. Intern Local Government Capistrano St, July 2, 2018 –
Unit-Cagayan de Oro Cagayan de Oro City September 27, 2018
City (Information and
Communication
Technology
Department)

ORGANIZATIONS

POSITION NAME OF INCLUSIVE DATES

ORGANIZATION
Sports & Academic Ateneo Information System June 2016-March 2017
Committee Student Association
Member Dulaang Atenista July 2015- March 2018
Member Ateneo Information System June 2014-March 2019
Student Association

SEMINARS ATTENDED

Local Area Network Service Queue Management System

TITLE OF SEMINAR SPONSOR INCLUSIVE
DATES
System Analysis and Design College of Computer Studies September 30,
Seminar 2015
Campus DevCon Developer’s Connect January 19, 2019
Basic Orientation and Computer Studies Student Council June 10-11, 2016
Leadership

References available upon request

Local Area Network Service Queue Management System

GLEN DARWYN T. ORLANES
21 Cardinal Street, Morning Mist Village, Pueblo de Oro,
Upper Carmen, Cagayan de Oro, 9000
[email protected]
09271286865

EDUCATIONAL ATTAINMENT
Bachelor of Science in Information Systems
College of Computer Studies
Xavier University – Ateneo de Cagayan
March 2019

SKILLS
 Technical Support  Access point installation
 Wireless Communication  IP Telephone installation
 Troubleshooting  Surveillance installation
 Cabling installation  Design implementation
 Cabling Termination  Configuration

RELATED EXPERIENCE/S
POSITION COMPANY NAME ADDRESS INCLUSIVE DATES
1. Intern XU – CISO Campion Hall, June 18, 2018 –
Xavier University September 28,2018
Ateneo De Cagayan,
Cagayan de Oro City
2.
3.

ORGANIZATIONS
POSITION NAME OF ORGANIZATION INCLUSIVE DATES
1. Member Xavier University – JKA, June 2014 – present
Nihon Karate Kyokai Philippines Inc.
2. Aspirant XU – Campus Chapel Aides 2014 - 2016
3.

SEMINARS ATTENDED
TITLE OF SEMINAR SPONSOR
INCLUSIVE DATES
1. Maximizing Academic Performance (MAP) XU – OSFA

2. Internship seminar XU – College of

Computer Studies
3. LEGS XU – College of
Computer Studies

References available upon request

Local Area Network Service Queue Management System

Joey Rainier L. Jamero
Ilaya, Balulang
09059502358
[email protected]

PERSONAL DATA:
February 20, 1997
Male
Single
Filipino
Roman Catholic

Education
Bachelor of Science in Information Systems
Xavier University – Ateneo de Cagayan (2015 – 2019)

High School Graduate

Nanuri International School (2011 – 2015)

Technical Skills:
Basic Java Programming
Basic Adobe Photoshop editor
Basic Illustrator
Intermediate Speaker

Academic Achievements:
Nanuri International School Arts Competition
1st Place – 2012
Nanuri International School Story Telling Contest
2nd Place – 2011 (awarded as best story teller)
Nanuri International School, MTAP Representative
2011

Work Experience:
Intern
Talent Acquisition Management Non-sales,
Author Solutions Phils. Inc.
June 2018 – November 2018

Local Area Network Service Queue Management System

PERSONAL INFORMATION

Name : Mark Anthony Liloc

Place : Cagayan de Oro Medical Hospital
Date of Birth : August 10, 1992
Sex : Male
Address : Caballero Compound, Balulang, CDOC
Civil Status : Single
Cell Phone Number : 09262106658 (TM)
E-Mail Address : [email protected]

EDUCATION

Tertiary : Xavier University - Ateneo de Cagayan

Bachelor of Science in Information Systems
2010-2019

Secondary : Angelicum Learning Centre, Inc.

2006-2010

Tertiary : Angelicum Learning Centre, Inc.

2000-2006

SKILLS

● English Literate (Writing & Speaking)

● Computer Literate (Microsoft Office, Web Designing, Photo Editing &
Video Making)
● Music: Guitar, Piano & Singing
● Sports: Basketball, Volleyball, Badminton & Video Gaming

WORKING EXPERIENCE

● Intern Web Designer at LGU-CDO (2018)

● Intern Documenter at Primavera Residences (2017)

ORGANIZATIONAL EXPERIENCE

● Bigo Host of Bigo Live Philippines (2018-present)

● Member of XU-Campus Chapel Aides (2011- present)
● Member of Ateneo Catechetical Instructions’ League (2013- present)

Local Area Network Service Queue Management System

Local Area Network Service Queue Management System